UX Podcast

By Per Axbom & James Royal-Lawson

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Description

Hosted by @axbom & @beantin, UX Podcast is for those who are passionate about balancing business, technology and people within the realm of digital media. Recorded twice monthly in Stockholm, Sweden.

Episode Date
#191 Ergonomics with Kevin Cannon
33:22

By and large our focus in recent times has been on websites and apps, but increasingly we are going to be asked to design things in physical contexts; terminals, IoT devices, lifts. We talk to Kevin Cannon about ergonomics and UX design – The meeting point of traditional UX and industrial design. One of the biggest things...

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Aug 16, 2018
#190 Thinking in triplicate
36:51

Episode 182 is a link show. James and Per discuss two articles that have grabbed their attention. Article one is Thinking in triplicate by Erika Hall. “Because so much value inheres in a digital intermediary, the interface/interaction design is the business. Any designer only thinking of the customer or user experience is doing at most a third...

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Aug 02, 2018
#189 Contrasting design worlds with Namrata Mehta
30:21

Namrata Mehta is a design researcher and innovation consultant, focused on bringing user-centered approaches to public service delivery in emerging economy contexts. We talk to Namrata about the challenges of working with UX within the context of a country with vast social inequality. From her experience of working in India (and other emerging economies), Namrata stresses the...

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Jul 19, 2018
#188 Designing elevators with Reetta Ranne and Jussi Hiltunen
38:37

Lifts and elevators are things that we love to talk about in UX circles. Every lift seems able to become the starting point for a user experience conversation. To answer all the questions we have about elevators we talk to Reetta Ranne and Jussi Hiltunen who are senior UX design specialists at KONE in Finland. In...

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Jul 05, 2018
#187 Jobs to be done with Tony Ulwick
24:09

Jobs to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to...

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Jun 21, 2018
#186 Augmented reality with Boon Sheridan
34:44

In the summer of 2016, Boon Sheridan started noticing people gathering outside his home, staring at their phones. Pokemon Go had launched and Boon’s converted church was a Gym. This was Boon’s introduction to the game and how it made use of Augmented Reality. We talk about Augmented reality, virtual reality and “Mixed reality”. We...

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Jun 07, 2018
#185 Gaming behaviour with Kellee Santiago
35:00

Kellee Santiago said that when making Journey they wanted to “make a game that creates a renewed sense of faith in humanity”. They wanted to make a game that was inclusive and was appealing to people who perhaps didn’t normally play video games. We talked to Kellee at From Business To Buttons in Stockholm about...

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May 24, 2018
#184 Accreditation with Zoe Rose
38:10

“If it sounds like I am saying that design is not a profession, then yes – that is exactly what I am saying. We are not. Without a code of ethics and a body to enforce it, we’re barely even a trade. Maybe less – most trades have accreditation or at least licensing.” Zoe Rose joins...

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May 10, 2018
#183 Meeting design with Kevin Hoffman
35:47

“When I first joined the workforce, I was unprepared for how much of my work would be dependent upon the success or failure within meetings”. Kevin Hoffman has been both fascinated and frustrated by meetings throughout his career. Meetings are part of your job, like it or not. We talk to Kevin about what are...

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Apr 26, 2018
#182 Semantic building blocks
27:49

Episode 182 is a link show. James and Per discuss two articles that have grabbed their attention. Article one is The Secrets of Semantic HTML5 for Document Structure — a Guide by Jason Barnard. “HTML tags tell the browser how to display the content on the page. They give no indication as to what type of...

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Apr 12, 2018
#181 Product strategy with Richard Banfield
35:51

“Product strategy is a product of product vision” says Richard Banfield. In this show Richard shares his thoughts on product strategy, the sharing of language and culture within a team, the importance of psychological safe space, product team challenges, distributed teams, and the value of making mistakes. We get told not to beat the crap...

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Mar 29, 2018
#180 Mobile frustrations with Lina Hansson
39:05

What frustrates people when using mobile sites? Lina Hansson is a conversion specialist at Google. Recently Google has tested almost 500 websites in retail, travel and finance verticals across Europe, the Middle East and Africa on mobile. Lina talk to us about what they discovered and what we can do make mobile sites less frustrating...

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Mar 15, 2018
#179 Net Promoter Score with Jared Spool
35:21

“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers. We also talk the myth...

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Mar 01, 2018
#178 Games user research with Veronica Zammitto
34:46

Game UX – doing research for video games. It’s a relatively young field, coming to the forefront of the gaming industry during the last 5-10 years. We talk to former psychologist Veronica Zammitto who is now the Director of UX research at gaming giant EA. We find out more about what got Veronica into Game UX...

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Feb 15, 2018
#177 GDPR with Heather Burns
38:43

On May 25, 2018, GDPR comes into effect throughout the EU. Heather Burns joins us to help us understand the implications. The General Data Protection Regulation aims to return control back to people in Europe. It raises a lot of questions about how we work, how we design and requires a privacy first approach. Despite it...

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Feb 01, 2018
#176 The insane growth of UX
38:10

Episode 176 is a link show. James and Per discuss two articles that have grabbed their attention. Article one is A 100 Year View of User Experience by Jakob Nielsen. “For all practical purposes, the growth in UX is still to come. I’m predicting that we’ll be 100 million UX professionals in the world by 2050....

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Jan 18, 2018
#175 Human centred design with Alastair Somerville
33:30

We are constantly simplifying the world around us and the people within it. This is a perfectly understandable reaction to the messy things we have to work with. But with every step back we are building a wall between the user and what it is to be human. We talk to Alastair about human centred...

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Jan 04, 2018
#174 UX Panel game – without hesitation, repetition or deviation
47:42

UX Podcast Panel game. Inspired by the legendary panel game devised by Ian Messiter we bring you a UX Podcast Christmas Special. We try to speak uninterrupted for 60 seconds about a given UX related subject. Chaired by Jonas Söderström our panel includes James Royal-Lawson, Per Axbom, Jane Ruffino and Lena Furberg.  Jonas is the grandfather...

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Dec 21, 2017
#173 Building a team with Alissa Briggs
35:09

Alissa Briggs has mastered design leadership. We talked to her during EuroIA in Stockholm where she had held a presentation entitled Race to the Top: Building Skyscrapers & Design Teams that Soar.  In this interview Alissa shares her experiences of – and processes for – running, building and managing a design team. Amongst the things we...

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Dec 07, 2017
#172 Re-branding with Jon Bergsman
40:15

After over 6 years, UX Podcast is re-branding. Updating or changing your brand doesn’t happen in a vacuum, it impacts everything, including the user experience – but that impact is, in our experience, often overlooked or underplayed. We talk to Jon Bergsman, founder of WDW Creative who have been working with us and our new...

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Nov 23, 2017
#171 Surviving UX with Eric Reiss
35:12

IA, IxD, SEO – all of these and more come under the canopy of UX. “I don’t think any of us can truly call ourselves UX designers, although that’s a very convenient title” said Eric Reiss towards the beginning of our conversation. The environment we work in and the way in which we communicate what...

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Nov 09, 2017
#170 Discovery with Dan Brown
31:25

We need to ask the big hard questions at the beginning of the process so we can make good design decisions later. We talk to Dan Brown about the discovery phase or perhaps as Dan suggests the discovery mindset. Not too fast and not too slow. “The more we work on hard design problems, the...

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Oct 26, 2017
#169 Reintroduction to Information Architecture with Donna Spencer
30:31

We get a reintroduction to information architecture with Donna Spencer. Donna shares with us some of the methods and tools she teaches as part of her workshops as well as look at some of the challenges that information projects can throw at you. We reflect with Donna about how information architecture has changed through the...

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Oct 12, 2017
#168 Articulating more design decisions with Tom Greever
34:34

2 years since Tom’s book Articulating Design Decisions was released we catch up with him again and ask what he’s learnt – is there anything he would now do differently? What have readers of the book found challenging? We explore the boundary of persuasion and manipulation in relation to communicating and articulating our designs and...

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Sep 28, 2017
#167 As a user…
30:27

Episode 167 is a link show. James and Per discuss three articles that have grabbed their attention. Article one is Questions To Ask As A New Designer On The Team by Jason Cashdollar. “I couldn’t wait to start the project. It seemed like a textbook design problem. ‘Reduce confusion and friction for people signing up for...

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Sep 14, 2017
#166 Oblivious design
35:28

Per recently launched a service called DickPicLocator to highlight not only the bullying and abuse many people face through digital media, but also the amount of data that we are (often unwittingly) sharing. “Oblivious design” – is how we, as designers (and programmers), have good intentions and good ideas but our focus is normally on...

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Aug 31, 2017
#165 Enterprise stories with Donna Lichaw
26:06

Donna Lichaw returns to UX Podcast for another chat, this time we focus on how stories could be used when working with Enterprise UX. Donna is the author of The User’s Journey. In the book Donna explains the idea of storymapping. How, when, and why to use narrative structure in your design work. During our chat...

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Aug 17, 2017
#164 Engaging with compassion with Eric Meyer
35:49

Through his own tragic experience after the death of his young daughter Rebecca to cancer, Eric Meyer explains to us how the ideal outcome we design for isn’t the only outcome. We need to use our design skills to humanise the web. We ask how we can engage our compassion, create inclusive designs and make...

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Aug 03, 2017
#163 Design systems with Jina Anne
37:13

Jina Anne joins us to talk design systems. Jina has for a number of years worked as the lead designer with the Lightning Design System at Salesforce and has been working with style guides since 2004. We dive right in and ask what a design system. How do you make sure people stick to the...

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Jul 20, 2017
#162 Co-creation and an army of partners with Katie Dill
29:43

Katie Dill, Director of Experience Design at Airbnb, joined us in the Green Room at From Business To Buttons. A journey is both offline and online. It all comes together in the user experience – but what happens when you, as a UX designer, can’t control it all? We talk to Katie about the importance...

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Jul 06, 2017
#161 Get people to Take action with Susan & Guthrie Weinschenk
35:07

Susan and Guthrie Weinschenk work together as The Team W. They like to take behavioural economics, neuroscience and behavioural psychology; combine them, and apply them to design. We chatted to them after the Stockholm leg of their “How to get people to take action” workshop tour. We talked about designing for engagement and behavioural psychology....

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Jun 22, 2017
#160 I need more sleep 💤
35:05

Episode 160 is a link show. James and Per discuss three articles that have grabbed their attention. Article one is Emojis: Tools for Emotions Communicating affect in text messages by Monica Riordan “Being unbound by linguistic rules, they engage a user in considering the vast potential emojis have in communication.” The second article we discuss is...

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Jun 08, 2017
#159 Politics or design? with Mike Monteiro
31:36

We locked Mike Monteiro in a room at From Business To Buttons here in Stockholm and had a chat. “So, do you want to talk about design or politics?” That was the question that Mike posed to the audience at the start of his presentation earlier in the day. So we asked Mike the same....

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May 25, 2017
#158 Shoot for The Moon with Jaime Levy
25:33

Jaime Levy, author of UX Strategy joined us in the green room at From Business To Buttons. We talked about Jaime’s Hyperloop study – the personal journey that led her there and why. Andy Warhol, Steve Jobs, Elon Musk. We talk about the importance of having mentors and heroes no matter where you are on...

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May 11, 2017
#157 Listener phone-in (part 2)
29:48

James, Per and Danwei were gathered in Studio Axbom to take questions from you, the listeners, in the 9th UX Podcast Listener phone-in.  This is part 2 of the highlights we’ve extracted the 2-hour live session. In part 2 we discuss social media share buttons, designers and data scientists, the impact of delight, the tendency for...

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May 04, 2017
#156 Listener phone-in (part 1)
32:16

James, Per and Danwei were gathered in Studio Axbom to take questions from you, the listeners, in the 9th UX Podcast Listener phone-in.  This is part 1 of the highlights we’ve extracted the 2-hour live session. We are asked to give our book recommendations for UX-ers. Tristan Bailey calls in and asks us about web...

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Apr 27, 2017
#155 Channels of misinformation with Alan Cooper
28:18

How are designers tackling the idea of ethics? In the first part of our interview, Alan uses politics and democracy as a vehicle for highlighting the importance of ethics in our work as digital practitioners and the massive impact our work has on the world. We are the creators of the channels of misinformation and...

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Apr 13, 2017
#154 Closure experiences with Joe Macleod
44:45

We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to end – but the possibility of closure just doesn’t exist. The...

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Mar 30, 2017
#153 Ruthless Prioritisation
33:49

Episode 153 is a link show. James and Per discuss three articles that have grabbed their attention. Article one is Ruthless Prioritization by Brandon Chu. “All high functioning teams must prioritize. Not once a month, not once a week, but rigorously, and ruthlessly.” The second article we discuss is How a knowledge kanban board can help...

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Mar 16, 2017
#152 Shortcuts
34:42

We take a deep dive into Keyboard shortcuts, or hotkeys in this topic show. We dig into how to decide and design what keyboard shortcuts to have in your web app. What are keyboard shortcuts? Are they the same thing as Accesskeys? What standards and conventions are there to follow? What are shortcut no-nos we...

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Mar 02, 2017
#151 Liminal thinking with Dave Gray
38:49

Dave Gray wants to change the way you think. By changing the way you think you can achieve the change you want says Dave. His latest book Liminal Thinking gives you a set of principles and practices to follow. Liminal Thinking is “the art of creating change by understanding, shaping, and reframing beliefs”. We talk...

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Feb 16, 2017
#150 Dark Patterns with Harry Brignull
34:46

Harry Brignull joins us to talk about “dark patterns”. Harry coined the phrase back in 2010 to describe the design patterns used on websites to deliberately trick us into doing something. We discuss some examples as well as the ethics behind implementing them and ask if “light patterns” exist. We talk about how dark patterns...

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Feb 02, 2017
#149 War Stories with Steve Portigal
34:21

For a number of years Steve Portigal has been collecting user research war stories. The stories describe experiences researchers have had whilst doing fieldwork. Awkward, morally challenging, painful, unsuccessful. We talk to Steve about the benefits of sharing our stories – good and bad – and the ethically challenging situations that field research can place...

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Jan 19, 2017
#148 Lostness
32:13

Episode 148 is a link show. James and Per discuss three articles that have grabbed their attention. The first article is Decision Frames: How Cognitive Biases Affect UX Practitioners.  Kathryn Whitenton explains how we are all vulnerable to cognitive biases and the way in which we frame our problems can bias our design decisions. Article...

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Jan 05, 2017
#147 Listener phone-in (part 2)
29:29

This is part 2 of highlights from our 8th UX Podcast Listener phone-in.  On a dark December afternoon James, Per and Danwei gathered in Studio Axbom to chat and take calls from you, the listeners for a 2-hour live show. We discuss living in a VR world, chatbots and suicide prevention, mentoring and getting into...

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Dec 29, 2016
#146 Listener phone-in (part 1)
28:12

James, Per and Danwei open the video channels for the 8th UX Podcast Listener phone-in. On a dark December afternoon gathered in Studio Axbom to chat and take calls from you, the listeners. This is part 1 of the highlights we’ve extracted the 2-hour live session. We discuss sketching for unusual environments, working backwards, designing...

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Dec 22, 2016
#145 Complexity with Jonas Söderström
39:26

Jonas Söderström joins us to talk about complexity. We like to think that we have make the world better through digitalisation, but perhaps all of the productivity gains were actually in the very early days of computing. We hear of the Productivity paradox, the tendency for Feature creep and how we should be pulling down...

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Dec 08, 2016
#144 Anticipatory design & cross-channel ecosystems with Sarah Doody & Andrea Resmini
33:32

Sarah Doody joined us to talk about anticipatory design. What if we didn’t need to find and search through information to help us make decisions. What if instead, information came to us at the right time and with the right context? Professor Andrea Resmini discusses mapping cross-channel ecosystems. We asked Andrea to explain what cross-channel ecosystems...

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Nov 24, 2016
#143 Chatbots & emotional data with Daniel Harvey & Pamela Pavliscak
38:11

In a chat based world, the words are the UI. Rather than tapping or clicking, we’re writing and responding. Daniel Harvey talked to us about chatbots and AI and how we are heading for a future where appstores are going to be replaced by botstores. As the internet of things grows and the use of chatbots...

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Nov 10, 2016
#142 Presumptive design & Explaining yourself with Leo Frishberg & Lou Rosenfeld
34:30

We don’t generally have a problem considering objects from the past. Speculating about what they are and how they might have been used. We could look at artefacts from the future in a similar manner. We talk to Leo Frishberg about presumptive design and how you can use that as a provocative design research tool. How...

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Oct 27, 2016
#141 The death of web design
31:14

Episode 141 is a link show. James and Per discuss three articles that have grabbed their attention. The first article has the title Is web design dead in 2016? Marcus Bransbury suggests that web design is shifting focus from aesthetics to user experience. The death of web design, or perhaps it’s the birth of design standards? Article...

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Oct 13, 2016
#140 Storymapping with Donna Lichaw
36:23

Donna Lichaw is the author of The User’s Journey. In the book Donna explains the idea of storymapping. How, when, and why to use narrative structure in your design work. During our chat we learn more about narrative structure, storymapping, “origin stories” and how brand stories and storymapping are connected. (Listening time: 36 minutes) Episode 140: Storymapping...

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Sep 29, 2016
#139 Education & Leadership with Evgenia Grinblo & Melissa Perri (Part 2)
29:01

In part 2 of our two part chat with Melissa Perri and Evgenia Grinblo about education and leadership, we ask why are we doing all this stuff? The importance of metrics, incentives and leadership. Caring about your team and keeping them on track. “If you don’t train them when they’re junior, they’re going to be...

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Sep 22, 2016
#138 Education & Leadership with Evgenia Grinblo & Melissa Perri (Part 1)
27:29

We found ourselves talking separately to Melissa Perri and Evgenia Grinblo about education within the UX and design industry. So we brought them both into the same room and pressed record. We discussed the education gap and the challenge of progressing from junior to senior. We also talked about how to be better leaders and...

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Sep 15, 2016
#137 Design leadership with Andy Budd
36:00

We talk to Andy Budd about design leadership. As our relatively young industry matures and expands, many people are moving from being UX practitioners to being UX leaders, or design leaders. How do we make this move? What does being a design leader mean? Can you convert designers into leaders? Can you convert existing leaders into...

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Sep 01, 2016
#136 Creativity with Denise Jacobs & Chris Noessel
37:17

“Unfold your brain – Skyrocket your creative ability” was the title of Denise Jacobs’s highly interactive workshop at UXLx this spring. We talked to Denise about how to banish our inner critic and the mental blocks that get in the way of creative thinking. We also talked about how you can improve focus and get your brain into a...

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Aug 18, 2016
#135 Asian e-commerce & Object Oriented UX with Stephanie Rieger & Sophia Voychehovski
36:07

We live in a bit of a western-world UX-bubble. Stephanie Rieger joined us in the first half of this episode to give us a glimpse into how things are in Asia. Amongst other things we talk about social media as an eCommerce platform and the dominance of marketplaces. Sophia Voychehovski joined us in the second...

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Aug 04, 2016
#134 Material design with Richard Fulcher
30:00

Since its launch in 2014, Google’s design framework – Material Design has been gathering momentum and spreading beyond its original focus of mobile applications. To lift our knowledge and understanding of what it is all about we are joined by Richard Fulcher, Design Manager on the Material Design systems team at Google. Rich is one of...

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Jul 21, 2016
#133 Animation and Fairytale UX with Val Head & Per Axbom
30:06

At UXLx James and Per both attended Val Head’s workshop to learn more about animation in online interfaces. The workshop gave us some excellent examples and Val had us experiment with prototyping animation. In this interview we learn a bit more about animation best practices and how animation for example can help with spatial orientation, feedback...

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Jul 07, 2016
#132 Listener phone-in
28:32

James, Per and Danwei open the video channels for the 7th UX Podcast Listener phone-in. On a warm Friday afternoon in June we took questions and calls from listeners. We’ve extracted some highlights from the 2-hour live session and condensed them into this regular 30 minute episode. The topics covered in this listener phone-in were: Guerrilla research, ridiculous...

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Jun 23, 2016