Social Media Marketing Podcast helps your business thrive with social media

By Michael Stelzner, Social Media Examiner

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Social Media Examiner’s Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media marketing pros. Discover how successful businesses employ social media, learn new strategies and tactics, and gain actionable tips to improve your social media marketing. Find show notes at https://www.socialmediaexaminer.com/podcast/

Episode Date
The Facebook Ad Algorithm: What Marketers Need to Know
50:15
Want to lower your Facebook ad costs? Looking for tips to optimize your Facebook ad campaigns? To explore the Facebook ads algorithm, I interview Ralph Burns. More About This Show The Social Media Marketing podcast is designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Ralph Burns, a Facebook ads expert. He runs Tier 11, an ad agency focused on serving eCommerce businesses. He's also a co-host of the Perpetual Traffic podcast. Ralph explains how your bidding and campaign objective settings can help or hurt your ads budget. You'll also learn how the Facebook ads algorithm determines whether your ads provide a good user experience. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Ad Algorithm Ralph's Story Around 2007 or 2008, Ralph began running online ads on his sales and management blog. With AdWords, the blog had good pay-per-click traffic. In 2009, Ralph's blog led to his being fired from his corporate job in sales and management. To make more money, he became an affiliate, selling other people's stuff with pay-per-click ads via networks such as Yahoo! and MSN. When Facebook started placing ads in the right column, Ralph began running affiliate ads on Facebook, too. Back then, the targeting wasn't nearly as good as it is today. The only targeting options were gender, age, where someone lived, whether someone was interested in men or women, and relationship status (single, married, or it's complicated). With the targeting options available, Ralph thought he could be successful running a dating offer and became a super affiliate for the dating service Christian Mingle. Through this experience, Ralph learned that Facebook was a tremendous platform with an amazing amount of traffic. When Facebook started running ads in the news feed, Ralph became one of the early adopters of direct response advertising and he's been doing it ever since. Along the way, Ralph started his agency, Tier 11. In the beginning, the agency worked primarily with information-based products such as coaching services. Today, Tier 11 focuses primarily on eCommerce clients but still works with some information-based products. To sell physical products, Tier 11 uses a strategy called the eCommerce amplifier, which converts cold audiences into purchasers or even long-term customers. The agency has a large team, is rigorous about choosing clients, and has a close relationship with Facebook. Listen to the show to hear Ralph and me discuss the pros of being fired. Why Does Facebook Have an Ad Algorithm? The Facebook ad algorithm works with the auction and is a big black box few people understand. Facebook uses the ads algorithm to determine the best ads to show the best audience while also creating a good user experience. In January 2018, Mark Zuckerberg said Facebook will prioritize meaningful interactions. This priority shift has changed how the algorithm and auction work. The Facebook ad algorithm doesn't give highest priority to the highest bid because Facebook wants to create a good user experience. If advertisers monopolize the news feed, Instagram, the right-hand column, or wherever you're advertising on Facebook, people won't return to Facebook. As a public company, Facebook needs more advertisers to generate the earnings that interest Wall Street. But it also has to keep its users happy. The auction manages these competing factors by way of the Facebook advertising algorithm. I note that since the problems with political ads and Cambridge Analytica, Facebook is probably especially sensitive to ads that turn people off. Not all ads are created equal and therefore shouldn't necessarily be shown. Ralph agrees and adds that the news around Facebook's political ads has shown his...
Aug 17, 2018
How to Grow: Wisdom From 6 Years of Podcasting
45:29
In this special edition of the Social Media Marketing podcast, I reveal four lessons I have picked up from 6 years of podcasting (and growing Social Media Examiner). The topics I'll cover include how to grow anything, how to succeed via omission, how to achieve thought leadership, and my view on competition. I'll also share the original story of this podcast and much more. More About This Show The Social Media Marketing podcast is designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I share stories from the podcast that illustrate how to grow your business. I explain how finding help and understanding your audience can help your business succeed. You'll also find tips for becoming a good thought leader and collaborating with others in your industry. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Grow How The Social Media Marketing Podcast Started In the summer of 2012, I knew we were launching Social Media Marketing World in 2013. While many people knew about Social Media Examiner, they didn't necessarily know who I was. I was looking for a creative way to get in front of my audience. At the same time, I noticed that many of my peers were moving toward podcasting. I reached out to Cliff Ravenscraft and hired him to teach me everything I needed to know about podcasting. A couple of months later, on August 10, 2012 I went live with our first episode. In those early days, I used to the show to introduce people to myself and the guests who would speak at Social Media Marketing World. The existing Social Media Examiner audience contributed to the initial success of the show, and that year 1100 people attended the conference. And I had discovered a true passion. In 6 years, we have broadcast 314 weekly episodes. The show has just shy of 15 million downloads and continues to be ranked in the top 100 podcasts in Apple's Business category. While the show has, for the most part, remained unchanged, we did update a few things in 2018. We have a new voice and new music for the intro and outro, and we updated the cover art Listen to the show to hear Mike reminisce about some of his early show topics. How to Grow by Getting Help I'm good at what I do because I've perfected it over the years. However, my perfectionism is also perhaps my biggest weakness. The process for producing this podcast is a great example of how my perfectionism can get in my way. When I started this podcast, I did everything. I recruited and scheduled each guest, and recorded and edited the podcast audio. Then my team turned it into a blog post and scheduled it. With this process, I spent 3 to 4 hours working on each episode. However, as Social Media Examiner continued to grow, I started to feel the squeeze of my other responsibilities and wondered if I could hand off parts of the podcast process. Today, my assistant completes a detailed analysis of all of the people that I'm considering for the show. Her analysis includes examples of their speaking and audio, thought leadership, and focus. She also gives me her gut reaction. If her gut reaction says a prospective guest isn't a good fit, I don't even read the rest of the email. I say that I agree and we move along. In 2018, I finally gave up editing the podcast. Although I enjoy editing in Adobe Audition, I found someone better than me, and the cost is worth it. Now, I spend 90 minutes producing the podcast. First, I do a 30-minute pre-call where I get to know the guest so we sound as if we've been buds forever during the interview. We also use this time to discuss the topics so there are no surprises during the hour-long interview. I didn't know what the impact of saving a few hours per week would be. But it's been huge for me.
Aug 10, 2018
Facebook Analytics: What Marketers Need to Know
47:27
Wondering how Facebook Analytics differs from other analytics tools? Want tips for improving the performance of your funnels and ads? To explore how Facebook Analytics can help marketers, I interview Andrew Foxwell. More About This Show The Social Media Marketing podcast is designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Andrew Foxwell. He's a Facebook ads expert who runs Foxwell Digital, an agency for direct-response eCommerce brands. He's built and run numerous trainings for Jon Loomer and co-hosts the eCommerce Influence podcast. Andrew explains how Facebook Analytics compares to Facebook Insights and Google Analytics. You’ll also learn how Facebook Analytics helps you analyze funnels and the lifetime value of a customer. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Analytics Andrew's Story After college, Andrew worked as a Windows server engineer but realized that type of work wasn't for him. In 2008, he volunteered for a congressional campaign, where he worked on the candidate's website, among other things. After the candidate won the election, Andrew went to Washington, D.C., where he worked on the congressperson's press, Facebook page, and Twitter. As part of Andrew's work in D.C., he also worked on new rules for members of Congress so they could use their official funds to advertise on social media. Before that, members could only send glossy mail pieces. After the rules changed, candidates could run ads that said, "Like my page to learn more about my economic policy," and things like that. After continuing to work with members of Congress through another company, around 2013, Andrew became director of social at 3Q Digital in San Francisco. There, he worked with brands like GoPro, Fitbit, Eventbrite, and Square. Soon after he started that job, Facebook announced the ability to run ads in the Facebook news feed; whereas before, ads appeared only on the right. Seeing the full arc of Facebook advertising and its development has been an interesting experience. Andrew believes it's become much more effective for advertisers. Now we're in an age of transparency with Facebook advertising, which is fantastic. Today, Andrew runs Foxwell Digital, where he and his wife help people understand how to build a social direct-response program and make sure it's lucrative. He also stays on top of new social advertising features and capabilities, which is how he found Facebook Analytics. In fall 2017, after playing around with Facebook Analytics for a month, Andrew called John Loomer and said they should create a program about it right away. Their program began running in December 2017. Andrew is interested in Facebook Analytics because it begins connecting a lot of dots for people. Listen to the show to hear Andrew discuss his work with the internal Facebook Analytics team. What Is Facebook Analytics? To introduce Facebook Analytics, I ask Andrew to explain what it is and how it's different from Facebook Insights and Google Analytics. Andrew says Facebook Analytics, at its core, allows you to see how your Facebook properties connect. For instance, you can see how audiences for your Facebook page and Facebook pixel connect or overlap. You also see how people interact with your website. Because Facebook pixel is a core component of Facebook Analytics, you can see how people travel through your site and interact with different parts of Facebook events. As an example, Facebook pixel has a purchase event, a lead event, and other events you can customize. Facebook Analytics gives you an idea of how these interact. You'll find Facebook Analytics in Ads Manager or Business Manager (click the menu in the upper left, select All Tools to see all options,
Aug 03, 2018
How to Create a Live Show on YouTube
47:28
Wondering what you need to stream a live video show? Looking for tips on working with the hardware and software? To explore what you need to create a live show on YouTube, I interview Dusty Porter. More About This Show The Social Media Marketing podcast is designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Dusty Porter, a video and tech expert. He hosts the YouTube Creators Hub podcast. He's active on YouTube and a TubeBuddy ambassador. Dusty explains how to use OBS live-streaming software to produce quality audio and video. You'll also discover tips for appearing on-camera and creating a structure for your show. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: YouTube Live Video Shows Dusty's Story Dusty got his start in video with a screencast he created to help a freelance partner learn how to do something in Adobe InDesign. That was the first screencast and the first YouTube video he ever made. After he uploaded the video to YouTube, he forgot all about it. A year later, in 2007, Google emailed Dusty to say the video was doing well and ask if he'd be interested in making money with its partner program. He was interested, and when he logged into his YouTube account, he saw the video had 208,310 views. He remembers this number precisely because he was so surprised by all of the interest, especially given the poor quality of the video. At that point, Dusty realized the potential of making YouTube videos. That same day, he put together his gear and a studio, and began the journey to creating his current business, Porter Media. To hone his skills, Dusty took classes at his local technical college, focusing on videography and audio production. He believes his story shows that you simply need to be willing to learn to get started. In 2011, when YouTube live video was released, Dusty was quick to begin using it. However, the software and systems were limited. You could click a button to go live, but you couldn't set up events or plan your live stream. Justin TV, which is now Twitch, was first to the live-streaming market, and Dusty also tried Google Hangouts. Although Dusty's early work in live video was mostly dabbling, in late 2013 and 2014, he began to see live streaming as important to the future of video. YouTube significantly improved its live streaming so it's now actually in the live-streaming game. Since starting his business, Dusty has created 700 YouTube videos and more than 100 streams on YouTube, Twitch, Facebook, and other platforms. Listen to the show to hear why the original name of Dusty's YouTube channel didn't work. Tips for Starting a Live Show on YouTube When you want to start a live show, you can use the same tools to live-stream on any platform, whether that's Facebook, YouTube, Periscope, or elsewhere. Most people live-stream via their mobile devices. They simply tap the Live button on whatever platform they're using. Few people use tools like OBS Studio. (OBS stands for Open Broadcaster Software, and we discuss it in more detail later.) To do a live show on YouTube, your very first step is to create a channel. Make sure your channel name and imagery fits your branding. If you search YouTube for help starting a live show, you'll likely see some of Dusty's videos in your search results because he tries to simplify the process. Even with a more sophisticated setup that includes OBS, you can complete the setup in 30 minutes to an hour. After you have a YouTube channel, you download OBS, which is free. Then you open YouTube's Creator Studio, and on the Live Streaming tab, the on-screen instructions walk you through the setup process. From there, you can set up your first event or live stream. I ask about Dusty's show for TubeBuddy,
Jul 27, 2018
Instagram Stories Strategy: How to Make Stories That Benefit Your Business
53:42
Want to attract more leads with Instagram? Curious how a story arc on Instagram Stories can help? To explore how to use Instagram Stories for business, I interview Tyler J. McCall. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Tyler J. McCall. He's an Instagram marketing expert who's focused on Instagram strategy. His membership community is the Follower to Fan Society. He also co-hosts The Recurrent Revenue podcast. Tyler shares timesaving tips for repurposing content for Instagram Stories. You'll also learn how to boost follower engagement by creating Instagram stories with a beginning, middle, and end. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Instagram Stories Strategy Tyler's Story Tyler's love of Instagram began when he started a side business selling a room-and-linen spray called Mr. McCall's Fine Fragrances. Tyler made this spray on his kitchen table with essential oils and printed the labels on the copy machine at his full-time workplace. He turned to Instagram as a way to market the spray. Tyler's marketing background was grounded in the non-profit world. For about 8 years he worked full time doing non-profit marketing management, such as volunteer recruitment, fundraising, sales, and so on. However, in 2014 and 2015, when he began marketing the spray, the influencer age of Instagram was also just beginning. On Instagram, Tyler was following a ton of different people whose content he loved. Those people tended to be home, lifestyle, and travel bloggers. He communicated with people, built relationships, and commented on others' content. When Tyler launched his product, he sent direct messages to the people he followed (who had tens or hundreds of thousands of followers) asking if he could send them the spray so they could let him know what they thought. They all said yes. Soon, Tyler was receiving product reviews, and they posted about the spray on their Instagram accounts. (This was before influencers charged for posts.) For a year, Tyler built the business via online and in-person sales. Toward the end of 2015, he left his full-time job and started doing social media management with a focus on Instagram for other people. Through these initial jobs, he discovered he enjoyed the work and started a small agency with a close friend. They helped local businesses create Instagram content and manage accounts. After Tyler and his agency partner went their separate ways, he focused on building an Instagram presence for himself, as well as local and national clients. He now teaches his clients how to use Instagram in an intentional way. When you grow the right kind of community, you can grow your business and sell more online. When Instagram Stories came out in August 2016, Tyler had just gone on Snapchat, which was really hot. The Snap Spectacles came out, and WOW airlines did a cool Snapchat marketing campaign for the whole summer. The airline let five or six influencers take over their Snapchat account and flew them around the world for the whole summer. Inspired by the WOW campaign, Tyler focused on Snapchat but soon began posting regularly to Instagram Stories. He quickly realized the connections he made and relationships he developed helped his business. Instagram Stories helped him make sales. People joined his mailing list, Facebook group, and programs. He also booked coaching clients. Today, Tyler is on Instagram Stories virtually every day, creating some kind of content for his followers. Listen to the show to hear more about how Instagram Stories interrupted Tyler's plan for Snapchat.
Jul 20, 2018
Facebook Ads for Webinar Funnels: How to Maximize Your Results
45:45
Want a scalable way to share your webinar? Looking for tips on building trust with a cold audience? To explore how to build a Facebook ads funnel for an evergreen webinar, I interview Andrew Hubbard. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Andrew Hubbard. He's a Facebook ads expert who specializes in helping people sell digital products and services to fill their evergreen webinars. His course is called Amplified Ads. Andrew explains how to develop an evergreen webinar and automate your funnel. You'll also discover tips for creating Facebook retargeting ads that build warm audiences, boost webinar attendance, and improve conversions. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Evergreen Webinar Funnels Andrew's Story Like many people, Andrew started working with Facebook ads in a roundabout way. Around 2012, he ran his first ad for a side project. After his initial ads had good results, he ran Facebook ads to sell mobile app installations, and those ads were successful too. His Facebook ad cost was $1 per user, and each user spent $2 in the app. That's when he realized the real potential of Facebook ads. In late 2014, Andrew left his full-time job as a business analyst for Australian Public Service and started his own business. At first, his consulting work focused on his skills as a business analyst because that role was comfortable and familiar. However, after a client learned about his experience setting up Facebook ads, they asked for his help, and those ads had good results, too. After that early success with Facebook ads, Andrew started thinking about switching his focus to helping people with ads. To test his idea, he looked for an ad-management client. He chose a target market, found an influencer in that target market, and offered to help that person for free in exchange for a case study. For the influencer, Andrew got a $6 return on each $1 spent. Andrew deliberately chose an influencer because he believed the case study would help prove that his services were valuable. Influencers and businesses making more than $1 million per year won't hire an unknown person to manage their ads. The case study helped him build his reputation and gain people's trust. After Andrew did the case study, his business grew quickly. At first, he had clients for all sorts of things, including eCommerce, different types of social media advertising, and so on. However, he enjoyed working with webinars the most, and that's where he had the best results. Because webinars worked best for him, they became the focus of his business. Listen to the show to hear Andrew talk about his first webinar clients. What's an Evergreen Webinar Funnel? To create an evergreen webinar funnel, you first need to create a webinar that works as a video recording, which you offer on an ongoing basis. In the webinar, you present some content and pitch a product or service at the end. Your webinar can be a recording of a live webinar or a recording created without an audience. Andrew prefers a recording of a live webinar because sharing it live helps you know whether the webinar works. To find the right content for an evergreen webinar, Andrew suggests doing a series of live webinars and choosing the one that converts the best. With a recorded evergreen webinar, you can present your offer to large numbers of clients and potential customers. Doing a live webinar every day is incredibly time-consuming, and you can scale only to a certain point. But the recorded evergreen webinar can play whenever you schedule it. Behind the scenes,
Jul 13, 2018
Messenger Bot Strategy: How Businesses Can Use Bots
49:03
Want to boost conversions while lowering marketing costs? Wondering how Facebook Messenger bots can help? To explore how to improve your marketing and sales with Messenger bots, I interview Molly Pittman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Molly Pittman. She's a Facebook Messenger bot expert. She also co-hosts the Perpetual Traffic podcast. Her business is Digital Strategy Book Camps, and she's an ambassador for ManyChat. Molly explains why Messenger bots have high open rates and convert customers without being pushy. You'll also discover how you can easily improve marketing campaigns with Messenger bots and ManyChat Growth Tools. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Messenger Bots Molly's Start With Messenger Bots When Facebook released a Messenger ad placement in November 2016, Molly was actively running Facebook ads and covering Facebook ads for Digital Marketer. She immediately realized bots would become more important because Messenger ads would require marketers to automate different responses. So along with Messenger ads, Molly became interested in bots and ManyChat. Molly focused on ManyChat because so many people mentioned it to her. Ezra Firestone told her the tool could build a Messenger subscriber list. When 10 other people told her the same thing, she knew ManyChat was something she needed to check out. To see how it worked, she installed it on the Digital Marketer and Ryan Deiss pages. Soon, Molly was on this podcast talking about her early experiments with ManyChat because it was a marketer-centric platform. At Social Media Marketing World 2018, Molly also moderated a keynote with Chatfuel and ManyChat, which are two major contenders in the marketing world. Now she's doing some work for ManyChat. Listen to the show to hear my thoughts about Social Media Examiner's chatbot strategy. The Present and Future of Messenger Bots To begin our conversation, I note that the 2018 Social Media Marketing Industry Report revealed that only 15% of marketers are using Messenger bots, but 51% plan on using Messenger bots in the next year. So these bots have come a long way but are still a growing, early-stage technology. Molly says marketing on Messenger and communicating with bots present a huge opportunity for marketers because you can communicate with people in a place where they want to have the conversation. Any communication channel where people exchange short, simple messages, whether that's Messenger or WhatsApp, is hot right now. Specifically, Facebook Messenger has more than 2 billion active monthly users, which is more people than those who use the Facebook app with the news feed. So Messenger is important because it's where people are having conversations with their family and friends. Also, the consumption and adoption rates for Messenger are incredibly high. For example, Molly has a client with a campaign audience of more than 10,000 people and a 96% open rate on Day 6 of a follow-up sequence. Open rates are so high because people tend to open messages in Messenger. It's less crowded and more personal than email. Also, many people receive message notifications. When you look at using bots to help you have those conversations on Messenger, the present state of bots is different from the future-focused examples you see at Facebook's F8 developer conference or those created by large companies that have invested in state-of-the-art bots. Right now, most people don't program Facebook Messenger bots to answer any question that a consumer might ask your brand. Instead,
Jul 06, 2018
Twitch: What Marketers Need to Know
44:39
Want to know how Twitch is growing live video audiences? Wondering how Twitch supports loyal, engaged communities? To explore what marketers need to know about Twitch, I interview Luria Petrucci. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Luria Petrucci. She's the cofounder of Live Streaming Pros, a website that offers incredible content and services for live streaming and helps you master live video. She's also helping the next generation of young entrepreneurs build their business skills. Luria explains how the Twitch ecosystem supports creators and influencers focused on a range of topics. You'll also discover tools and tips for building a loyal community via live video. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Twitch What Is Twitch? Before Twitch was Twitch, it was called Justin TV, which was one of the earliest live-video platforms along with Ustream. Today, Twitch is a live-streaming platform owned by Amazon. Each month, Twitch has more than 100 million unique users and 2.2 million broadcasters. It also has about 15 million active daily users, which means they're either watching or broadcasting content. Nearly half of the users watch more than 20 hours of content each week. Currently, about 81.5% of users are male and 55% of them are 18-34 years old. For about the last 5 years, Twitch has been known as a gaming platform where you watch people play games. However, for the past year, Twitch has been actively expanding its content base, which will make it relevant to more businesses. After posting some videos back in 2007, Luria recently returned to Twitch and goes live 5 days a week for her Geeks Life channel, which covers geeky topics. Luria has a lot of fun with this channel. It has a weekly show as well as content about gaming, behind-the-scenes details about producing video on demand (VOD), and a live vlog. However, Twitch's popular communities go beyond geeky topics like programming, video editing, and comics. It also has communities for music, art, and DIY. Music broadcasters play guitar or piano or sing, sharing covers or original compositions. Visual artists share painting, drawing, and sculpture. DIY enthusiasts focus on a range of topics such as sewing, cooking, and LEGO. On Twitch, community is the number-one priority for the platform and the people who use it. For example, Twitch has big yoga and LGBT communities. Although the yoga community will learn by doing yoga, the live-streaming content is focused more on hanging out than being educational. You can watch and interact through your computer, a mobile device, or TV box. Listen to the show to hear Luria share more about the different types of content on Twitch. How Twitch Differs From YouTube YouTube is primarily recorded video, whereas Twitch focuses on live video. You can upload videos and watch them even if you missed the live broadcast. However, Twitch users don't watch as much on-demand content. Luria says that user behavior might change as the platform changes, but Twitch is only beginning to evolve. Like YouTube, Twitch has a search feature that works really well. However, Luria finds that the results deliver live content first and then VOD. Also, Twitch has a Browse tab where you can discover popular communities such as gaming, music, and art. Unlike YouTube, Twitch is 100% focused on community. It's about people, not marketing. Twitch has no algorithms so you see only the notifications that you ask for by following someone. On each person's channel is a Follow button at the top. After you click that button to follow someone,
Jun 29, 2018
Curiosity Marketing: A Better Way to Win Loyal Customers
56:14
Want your audience to ask about your products? Wondering how to spark people's interest? To explore how to use curiosity in your marketing, I interview Chalene Johnson. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Chalene Johnson. She's a marketer, speaker, and teacher. She's also the author of the book Push and founder of 131 Method, a site that helps people get healthy and lose weight in non-traditional ways. Chalene explains how authentic connections and a little bit of mystery keep your audience interested in your content. You'll also discover tips for creating cliffhanger content and answering people's questions. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Curiosity Marketing Chalene's Story Most people know Chalene from her work in health and fitness. She's appeared in many infomercials and exercise DVDs. However, she's been successful in fitness because she loves business and helping people solve problems. In fact, Chalene has spent a large part of her professional life teaching people about marketing, building an online business, and developing passive income. Chalene finds that marketers often copy other people who are successful (or assumed to be successful). But when you do that, you lose authenticity and fail to listen to yourself. You do things that don't come naturally to you and don't tune into what you like, what would grab your attention, and how you would like to be talked to. When Chalene finds herself thinking she should do what her competitors are doing, she reminds herself of her passion for her own message and desire to serve others. Also, you don't know the ins and outs of someone else's method. For instance, you don't know how big their team is, how much experience they have, how much traffic they receive, or what they want their lifestyle to look like. Listen to the show to hear my thoughts on the problems with following someone else's playbook. Why Is Curiosity a Powerful Concept? People want to connect the dots, and when they can't, their curiosity is powerful and motivating. For example, when a child can't see what's under the bed, they imagine something's under there. In business, your goal is to get people's attention, maintain it, and engage with them. Curiosity can help you accomplish those goals. Nowhere is keeping people's attention more challenging than on TV, where you see shows like Storage Wars pique viewers' curiosity before cutting to a commercial. Storage Wars is a cable TV show where abandoned storage units are auctioned off. Sometimes they're filled with nothing; sometimes they're filled with amazing treasures. To keep you engaged, just before the show cuts to commercial, the door on the storage unit slides up so you can glimpse inside. Then you're left wondering, "Was the unit a bust or was there something valuable in it?" Chalene thinks it's important to translate this tactic to marketing to keep people's attention. The longer you have someone's attention, the more likely you are to build trust. Listen to the show to hear my thoughts on cliffhangers. Chalene's Strategy Chalene's strategy for curiosity marketing is built on authenticity, growing your community, and asking questions. To make these concepts easy to remember, she has a phrase for each part of her strategy. Borrowed Words Are for the Birds: When the language in your copy or social media video uses someone else's language, your words don't feel authentic. Only the words that you use feel natural. When someone's being inauthentic or they're uncomfortable, it's so easy to identify.
Jun 22, 2018
How to Use Facebook Ads to Improve Your Video Views
51:03
Want longer video views on Facebook? Wondering how the Facebook suggested video feed can help? To explore a creative way Facebook ads can improve your video views, I interview Paul Ramondo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Paul Ramondo. Paul is a Facebook ads expert who vlogs about digital marketing. His agency, RamondoMedia, helps people generate leads and sales using Facebook ads. His course is called Funnels 101. Paul shares how Facebook's suggested video feed increased watch time of his vlogs to 100%. You'll also discover Paul's step-by-step process for setting up Facebook ads to maximize video views. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Watch Time Paul's Story In 2008, Paul loved going to local music shows. He wasn't a musician but wanted to be involved in any way he could. So he started running shows for a local event-management company. At the time, print media was important but also quite expensive. Although Facebook wasn't widely used in Australia, MySpace was huge, especially in the music scene. So Paul got his start in social media marketing running promotions for local shows through MySpace. The platform was free, whereas a traditional print magazine ad cost $300. This work sparked Paul's love for marketing. In fact, at around the same time, he chose to study marketing when he went to university. After Paul finished his degree, he started working at a social media startup agency in Perth. In that role, he created organic content mostly for Facebook but also for other social platforms. He also started playing around with Facebook ads. Back then, Facebook ads were basic sidebar ads with limited targeting options. At first, Paul didn't really know what he was doing, but after he began to understand how ads worked, he was absolutely hooked. He became even more excited about his work after the Facebook pixel became available and he could track what people did on websites. Paul was especially interested in tracking ads' impact on eCommerce. As an example, the ability to accurately track the revenue your ad spend generated as well as other metrics was exciting. From that point forward, Facebook ads became his primary focus. Before Paul started his company, he worked at different agencies and on the client side. For one client, Paul built a funnel that used Facebook to reach a qualified audience. The funnel took the audience through awareness, generating traffic to blog articles, a lead magnet, and then conversion. By spending about $6,000, the funnel generated $164,000 worth of sales in a 34-day period. That experience also helped Paul realize he wanted to focus on Facebook ads. Listen to the show to hear more about Paul's successful Facebook funnel. Paul's Experience Increasing Facebook Video Watch Time About a year ago, Paul started vlogging on YouTube, mostly as a creative outlet. He was spending a lot of time creating content and at first pushed it out only to his YouTube channel. People were engaging with the content, but the reach was incredibly small. Paul was spending so much time creating his vlogs, he wanted more viewers and started repurposing his vlogs on his Facebook page. His YouTube channel had about 100 subscribers, whereas his Facebook page had about 4,000 followers. As soon as he started sharing his vlogs on Facebook, he began getting hundreds more views. Then Paul did a deep dive into the analytics, comparing his Facebook page insights to his YouTube subscriber analytics. People who were watching his vlogs on Facebook were watching 10% to 15% of each episode,
Jun 15, 2018
Fun: How to Love the Work You Do
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Are you struggling to balance your work and personal life? Wondering if the hustle and grind are worth the toll they take on you? To explore how to bring fun back into your work, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Joel Comm. Joel co-hosts The Bad Crypto Podcast and is the author of 15 books. His latest book is The Fun Formula: How Curiosity, Risk-Taking, and Serendipity Can Revolutionize How You Work. Joel shares how he learned the importance of living life on his terms. You'll discover how the Fun Formula can improve your life. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Fun at Work Why Joel Wrote The Fun Formula On social media, businesspeople are bombarded with the message that they need to hustle and grind to succeed. If you want to get to the top, if you want to beat your competition, you need to hustle and grind every day. Get up and into the office before your competition, and work while your friends barbecue on the weekends. Joel thinks this philosophy is incredibly damaging and counterproductive to a successful business and a fulfilling life. For Joel, hustling or grinding caused him to spin his wheels more than anything else. It hurt him and his relationships. That's why Joel sees this mindset as potentially dangerous. During his 23 years of doing business online, Joel has succeeded not because he worked incredibly long hours, but because he was curious, explored something he was passionate about, took a risk and was willing to fail, and allowed things to unfold in a natural manner. Essentially, he succeeded when he was having the most fun. Joel thinks the hustle and grind mentality goes back to his parents' generation. They believed hard work is a virtue, and so does Joel. At times, you do need to buckle down and do the work. But the hustle and grind mentality is unsustainable as a lifestyle. Just because working hard sometimes is a good thing doesn't mean working hard all the time is even better. Listen to the show to hear my thoughts on balancing work and fun. Authenticity on Social Media Social media encourages people to share only the positive things in their lives, not the real difficulties or struggles that they're having. People want to seem popular with lots of friends and also highly successful. Some people focus on promoting themselves and sharing only what's good. Others lie about who they really are and what they're going through. Another issue is relying on social feedback (such as likes, comments, shares, follows, and retweets) for one's self-esteem or sense of self-worth. This social feedback pumps people up. However, social media wasn't intended to be a place where people's lives seem perfect or are validated with likes, comments, and shares. Joel thinks these issues put the focus in the wrong place. Rather, Joel has the most respect for people who are authentic on social media by sharing the good, the bad, and the ugly. They're the people he's most likely to trust and buy from. In addition to authenticity, I mention the fear of missing out. Because I've been working hard on some projects, I'm not active on Instagram or doing anything with stories on Facebook, Instagram, or Snapchat. Although I enjoy watching my colleagues share stories about their lives, I also wonder if I'm doing something wrong because I'm not sharing stories. I ask for Joel's thoughts on this fear. Joel responds by describing how his activity on Snapchat has changed. Before marketers became active on Snapchat, Joel was making original, creative, engaging content. His Snapchat following grew quickly,
Jun 08, 2018
Personal Brand Pivot: How to Become The Next You
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Wondering how you can become known for something new? Looking for tips to help you focus your brand on a different area? To explore how to pivot your personal brand, I interview Amy Landino. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Amy Landino (formerly Schmittauer), the host of AmyTV. She's a video blogger, speaker, and coach. She's also the author of Vlog Like a Boss. Amy explains how she researched and tested new content before rebranding her YouTube channel. You'll also find tips to help you determine whether pivoting your brand is right for you. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Pivoting Your Personal Brand Amy's Pivot From Video Marketing to Empowerment Amy is known for her work as a video marketing consultant, which she did for about 10 years. In 2011, after she left her 9-to-5 job, she branded herself to convey that she was someone you could trust because even then, she had to contend with oversaturation in the social media consulting space. With all the incredible thought leaders, Amy wanted to stand out. In the marketing business, people didn't frequently talk about how to make a good video, and Amy had that skill. She started using YouTube in 2007 and became an active user in 2008. With her first public YouTube channel, Schmittastic, Amy learned how to make video and market content to get viewers. Although she didn't think of it as marketing, it led to her love for the industry. In 2011, when Amy started her business channel, Savvy Sexy Social, she wanted viewers to know, like, and trust her for social media and video content marketing. On this channel, Amy consistently produced three episodes per week, and her YouTube presence was helpful as she started and grew her business. She needed clients, and the videos were the best way for Amy to market herself. At first, Savvy Sexy Social offered social media advice that would help organizations be more social. Video became a big part of the conversation because video was her medium. In other words, because Amy used video to teach what people wanted to know, she began teaching people how to use video to teach what they know. In 2017, Amy's book about video blogging came out. She also married and changed her name. And her channel content was evolving. Savvy Sexy Social was no longer the right name, so she knew the name had to go. Ultimately, Amy built up to a big change and decided to make 2018 her time to pivot. In January, she released a video under her new name and welcomed people to AmyTV. httpv://youtu.be/6aQwsOIteoo Amy pivoted and rebranded her channel for several reasons. First, she had more to share than tips and tricks about video. Most of all, her audience wanted more. Plenty of people tuned into her channel with zero intention of "vlogging like a boss." They simply admired her motivational content, which Amy discovered by reading comments on her videos. Whenever Amy shared a video, she tried to understand what was going on in viewers' minds after they watched it. She wanted to know their first barrier to entry. As she investigated those comments and dug into the issues of her audience, she discovered they wanted her to talk about productivity, time optimization, and how to go after success even if you don't feel destined for it. Amy knew this change was coming for a couple of years. She didn't rebrand just because of her name change. In early 2016, she started to wish she was known for something else. But she also felt she'd worked very hard on what she had and wasn't done yet. She felt like her video work was a project she needed to finish before taking...
Jun 01, 2018
Alexa Flash Briefings: What Marketers Need to Know
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Want to reach people regularly via their smart speakers? Wondering how Alexa flash briefings work? To explore how marketers can benefit from Alexa flash briefings, I interview Chris Brogan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Chris Brogan, a digital marketing advisor for large businesses. He specializes in customer experience marketing with a focus on emerging technology. He's also host of the new podcast, Making the Brand. Chris explains why now is the time to tap into the Alexa platform. You'll also discover how to save time developing flash briefing content and managing your audio. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Alexa Flash Briefings Chris's Start With Smart Speakers Chris says he's never on the bleeding edge of anything. The first time he encountered a smart speaker, he wasn't impressed. You could ask it to play a song, but he doesn't play music nonstop in his house and has nicer speakers than that device. However, when Chris learned about Alexa flash briefings and similar technologies on other platforms, he saw a business application for a conversational interface. For example, when Chris bought a Windows laptop to play a game with his son, he set up the laptop through Cortana, the Windows conversational interface. In retail shopping, to compete with Amazon, Google Home partnered with Walmart and eBay. Apple has Siri. Marc Benioff, CEO of Salesforce, just announced he's trying to make a conversational interface for doctors so they can do prescriptions and patient care through an audio device as well. As the major technology companies come out with their own conversational interfaces, the increasing competition suggests these companies know something about this technology that regular folks don't. As the technology continues to emerge, Chris thinks the current opportunities mean that now is the right time for marketers and companies to start thinking about how to use it. Listen to the show to hear Chris discuss how conversational interfaces are like Jarvis from the movie, Iron Man. The Potential for Alexa Flash Briefings As artificial intelligence and voice recognition technologies continue to improve, natural language processing allows people to interact with a device without using perfect syntax. The software doesn't have to hear all of the words perfectly. It can guess the meaning from context. For instance, any of these devices can respond to a user who says, "Blank product, tell me about the weather," or "Blank product, is Ed Asner still alive?", or "Blank product, when is the next time Avengers: Infinity War is playing in my neighborhood?" In all sorts of cases, you can use this technology instead of looking at your screen. Chris believes voice technology is in the same place as mobile several years ago, when people were saying, "Mobile's coming. Mobile's coming." After mobile truly arrived, websites that didn't prioritize mobile stopped appearing in Google search results. Similarly, because voice technology can now understand what we say regardless of inflection, accent, and so on, magical things are happening. Industry leaders are talking about the increased adoption of smart speakers. A very recent article from PSFK said 65% of people age 25 to 49 interact with an AI assistant (which is another term for a smart speaker) at least once a day. Satya Nadella, CEO of Microsoft, says voice and conversational AI represent a new age of computing. However, PwC notes that people's misunderstanding of what smart speakers do or lack of trust in the technology has slowed adoption.
May 25, 2018
Crisis Planning: How to Publicly Respond to Business Problems
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Want to be prepared for problems in your business? Wondering how to plan a public response to any issue? To explore when and how businesses should respond publicly to a crisis, I interview Gini Dietrich. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Gini Dietrich, a crisis management professional. She's the founder and CEO of Spin Sucks, a site that helps businesses thrive with their public online communications. She also hosts the brand-new Spin Sucks podcast. Gini explains how to handle a range of problems from online trolls to crises that threaten your reputation or revenue. You'll also find tips for preparing company leaders to speak transparently to the public and handling a crisis quickly and effectively. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Crisis Planning What Is a Crisis? In the past, PR agencies focused on crisis communications, and they were able to specialize in it because the crises were so few and far between. Today, somebody can be upset with a flight, a hotel stay, or a Crock-Pot killing a fictional TV character and take to Twitter, Facebook, or any social network where the issue can become blown out of proportion. Today, everybody has a megaphone because of social media. Before, if you were upset with somebody or something, you told your neighbor, your friends, and your family, but your message was contained to about 30 people. Today, you can be upset about something and share it with thousands of people. In this environment, it's important to identify an issue versus a crisis. You have an issue when somebody is antagonizing you or pushing your buttons, but their comments aren't going to go anywhere. On social media, issues are common and might be painful for a day or two or maybe even a week. But as long as the comments don't cause reputation or money loss, it's an issue, not a crisis. A crisis has the potential to cause a stock price decline or a loss of customers, revenue, or reputation. Issues and crises exist on a spectrum, where a troll creating an issue might be a level 1, and the money or reputation loss is a level 10. You need to think about how you respond to each level in between. I ask whether the Cambridge Analytica story would be a level 10 crisis for Facebook. Gini says she would categorize that crisis as an 8 or 9 because the whole world is talking about that story, so Facebook has taken a reputational hit. However, after Mark Zuckerberg testified before Congress, stock prices went up. Because Facebook isn't losing money, the crisis isn't a 10. Listen to the show to hear Gini and me discuss how well Facebook handled the Cambridge Analytica crisis. How to Handle Issues Gini was recently in a Facebook group conversation with Jay Baer and Mitch Joel about whether to respond to trolls who leave negative, one-star book reviews on Amazon. Mitch Joel suggests not responding because his book won't be for everybody. However, Jay Baer thinks you should respond to them in order to hug your haters and make them feel warm and fuzzy. From a crisis perspective, Gini leans more toward Jay Baer's perspective. Although you're not necessarily going to change the mind of a troll, a negative reviewer, or the person who's upset with you, your response can incentivize other people who see your response. Because people can leave negative things online anywhere at any time, how you respond can mitigate the situation. Gini recommends leaving a professional, non-emotional response one time. If the troll comes back, you can say, "I'd love to have this conversation with you offline. Let's connect via phone, email,
May 18, 2018
How to Generate Leads and Sell With Live Video
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Want to increase leads and sales? Wondering how live video can help? To explore how to sell and generate leads with live video, I interview Nicole Walters. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Nicole Walters. She's an income strategist and hosts a live show on Facebook called The Monetized Life. Her course is called $1K in 1 Day Academy. Nicole and I will explore how you can use live video to build a following and generate leads. Nicole has figured it out, and we're going to talk a little bit about her story, how she's doing it, and bring you lots of tips today. Nicole shares her formula for hosting a live video that provides valuable content. You'll also learn how a live product launch can boost sales. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Leads and Sales With Live Video Nicole's Story Nicole's journey toward entrepreneurship started with a blog she created in 2011. At first, her blog documented her process of cutting off all her hair and growing it back without chemicals. From there, she continued blogging every day about hair and beauty. When Nicole started her blog, it was a side project. She was an executive working a 9-to-5 corporate job. She loved showing up in the office every day, working with people, and doing work that she loved. As Nicole applied what she'd learned in corporate America to her blog, her blog business began to thrive, and she built a decent following. However, Nicole began to realize that although blogs were popular, she did really well on video. The problem was that she lacked the video editing skills to compete on YouTube. Nicole says her YouTube videos were disasters because they went nonstop for 15 minutes without any editing. However, her competitors, who were also in the blogging space, had the editing expertise to produce Steven Spielberg–like flicks. Their videos were so good, she wouldn't have been surprised to see pyrotechnics. When Nicole decided to leave her corporate job and pursue blogging full-time, live video was really starting to pick up. Her first platform was Periscope, and during her live videos, she documented her preparations to quit her job and transition to full-time blogging, and her plan to consult with businesses on the side. When the day finally came for Nicole to quit, she went live to say, "Guys, today is the day. I'm going to quit. I'll be back." But when people asked her to keep them on the line, she did. She quit her job live, online, in front of 10,000 people. That choice was scary because she didn't know what her boss would say or how the process would go. Because she had such a large live audience, she was receiving messages like rapid fire. Over the course of that entire day, more than 150,000 people watched the video. But in the moment, Nicole forgot all about her phone. Her mind was racing from the knowledge she was quitting her job. Fortunately, the whole thing went well. Later, people told Nicole the video was inspiring or they were scared for her. People also told her she was making a bad decision and burning a bridge. But Nicole had no plans to return to her full-time job. She was going headfirst into entrepreneurship. As she shared how scary her transition to full-time blogging was, live streaming became her thing. On Periscope, people call her ScOprah because she spends all her time there. Today, Nicole still loves live video, but now she uses it more intentionally. She has a signature format. Also, she doesn't follow a multi-step model for moving people into her funnel. Instead, she builds a relationship with her audience by sharing vide...
May 11, 2018
Marketer to Instagram Influencer: The Josh Horton Story
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Want to become an Instagram influencer? Wondering how to maximize the exposure of your Instagram posts? To explore how to become a full-time Instagram influencer, I interview Josh Horton. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Josh Horton, known online as Jugglin' Josh. He's a marketer turned influencer with more than a million followers across all of the social channels. He also holds 12 Guinness World Records, and he's been on The Ellen Show. Josh explains how he uses various Instagram features to share content and grow his following. You'll also learn how producing content for YouTube differs from Instagram. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Becoming an Instagram Influencer Josh's Story In 2011, Josh graduated from college and planned to be a professional juggler. After performing for several months, Josh joined a social media agency started by a friend of a family friend. Josh was the eighth hire, and he started out part-time, deleting spam and cusswords from Facebook pages. When the company (McBeard Media, which later became part of Fullscreen Media) began to grow, they offered Josh a full-time job. Because he worked remotely, he could work full-time and continue performing on the side, juggling and traveling for shows. After a couple of years, Josh was managing a team of coordinators, graphic designers, and video editors. He helped run day-to-day operations of multiple brand pages, including Sony Pictures. Every movie from Sony Pictures had its own Twitter, Facebook, Instagram, and sometimes Snapchat account. He also helped create graphics and videos posted to other brand pages every day. However, the deeper Josh fell into this job, the less he focused on juggling. In 2015, when Josh turned 25 years old, he realized he had no juggling gigs booked. Although juggling was a side hustle, it was also his passion. So within a month of his birthday, he quit his job. Originally, he planned to focus on performing on stage at halftime shows and corporate and community events. But because he knew all this stuff about social media, he decided to also try growing an Instagram following. Josh focused on Instagram because he enjoyed that platform the most and figured it was the easiest place to grow a following. Today, although Josh is still performing, his social media following has grown to a point where it makes him more money than his performances do. Listen to the show to learn more about Josh's work at the social media agency. How to Grow a Following on Instagram When Josh quit his job, he had around 8,000 Instagram followers. Now, he has about 260,000. Josh began trying to grow his following soon after Instagram launched its video feature. From his agency work, Josh knew he needed to make something that was so good people would want to like, comment on, or share it. Compelling Videos: To encourage engagement, Josh edited his juggling videos into polished content with music and transitions. With those videos, he gained followers organically. Then he found viral video accounts on Instagram, which have millions of followers and post other people's content. He gained a lot of followers when those accounts reposted videos of his trick shots. Some of those accounts reposted his videos with permission, and others didn't get permission. As long as the accounts tagged Josh, he was okay with it. Collaborations: Josh also started collaborating with other Instagram influencers to continue building his following. In fact, Josh keeps performing in part because his travels allow him to connect with other influencers.
May 04, 2018
Facebook Groups: How to Develop Engaging Communities
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Want to create an engaged Facebook group? Are you looking for creative ways to develop a loyal community inside a Facebook group? To explore how to develop an engaged and responsive community with Facebook groups, I interview Caitlin Bacher. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Caitlin Bacher, a Facebook Groups expert who has helped many people start and grow successful Facebook groups. She hosts the Social Boss Facebook group, and her course is called The Fab Facebook Group System. Caitlin explains how to choose a niche for your Facebook group that complements your business goals. You'll also discover tips for promoting engagement and moving group members into your marketing funnel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Groups Caitlin's Story Shortly after her daughter was born, Caitlin was looking to earn extra income for her family. She started freelancing as a social media manager because she loved social media and always had an affinity for building communities, whether they were on- or offline. By 2014, she had attracted a few steady clients and joined a couple of Facebook groups for social media managers. These groups were a godsend to Caitlin, not only because they offered valuable information, but more importantly, they allowed her to connect with other social media managers in a meaningful way. By the end of 2014, Caitlin had decided to switch to social media coaching and knew starting her own Facebook group would be an important component of this business. Caitlin started without an email list, social media following, or team. But she did have a really clear vision for the community that she wanted to create and a 100% commitment to making it happen. Caitlin typically chooses the content she teaches based on her experience and uses the lessons she learned to make things easier for others. When she started coaching, she focused on Instagram so she had a big Facebook group geared toward talking about Instagram. However, as her group evolved, Caitlin saw her Facebook group had more traction than her Instagram, where she sold her Instagram coaching and courses. People were obviously in the Facebook group to learn from Caitlin, but they were also there to connect and support each other. Caitlin sensed a difference between her group and other groups. In groups that focused on facts or tips and tricks, people came in and out for content or help troubleshooting something specific. However, people visited Caitlin's group to see what Caitlin and their friends were doing while having their morning coffee or after they dropped off the kids at school. It was an amazing shared experience. Since then, Caitlin started coaching people on running Facebook groups. Three years later, Caitlin's attention and focus on her vision have paid off. She's running a million-dollar business that fully supports her family and helps thousands of others grow communities to support their businesses. Listen to the show to learn how Caitlin used Periscope in her group before Facebook Live existed. How to Start a Facebook Group When Facebook announced changes on January 11, 2018, Mark Zuckerberg himself said the news feed will prioritize posts from friends, families, and groups over pages. For those of us who value community, the news feed changes are a real opportunity to go all-in with Facebook groups. If you're thinking about starting a group, it's important to understand that the group isn't all about you. You're building something bigger than yourself. Create a group only if you have a real desire to connect with peopl...
Apr 27, 2018
How to Use Facebook Lookalike Audiences With Custom Audiences
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Want to expand your ad reach on Facebook? Looking for new ways to target potential customers? To explore creative ways to combine Facebook lookalike audiences with custom ad audiences, I interview Rick Mulready. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Rick Mulready. Rick is a Facebook ads expert and host of the podcast, The Art of Paid Traffic. He's also a regular speaker at Social Media Marketing World. His new membership site, The ROI Club, is focused on Facebook ads. Rick explains custom and lookalike audience options that help you make the most of your customer list. You'll also discover how to use website visitor data, engagements, and lead ads to find new potential customers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Lookalike Audiences What Is a Facebook Lookalike Audience? A lookalike audience is a targeting audience based on a custom audience. Examples of custom audiences include people on your email list, website visitors, and Facebook users who engage with your video or Facebook page. When you create a lookalike audience of a custom audience, Facebook finds users who have similar attributes to the people who are in that base custom audience. For example, say you have an email list custom audience. To create that audience, you uploaded a list of 10,000 people and Facebook has matched those emails to 6,000 Facebook users. For a lookalike audience based on this custom audience, Facebook will look for Facebook users with similar attributes to those people on your email list. Facebook knows a lot about its users. Although the data is anonymized, Facebook makes that data available to advertisers to help them reach their ideal target audience. Listen to the show to hear Rick's and my thoughts about all of the things Facebook and Google know about users. Why Use a Lookalike Audience? Lookalike audiences give you a way to reach a cold audience beyond interest or behavior targeting. For example, say you're showing targeted ads to warm traffic, such as people on your email list, website visitors, or Facebook fans. Lookalike audiences give you a way to reach cold audiences that are like those warm audiences but much bigger. Depending on how closely you want to match your base audience, you can set up a lookalike audience size that's anywhere from 1% to 10%, where the 1% includes only those people who most closely match your base audience. In the U.S., that 1% audience is about 2 million people. As you move toward 10%, the audience size increases but the matching becomes more generic. You can control the size with a slider that appears when you create the audience. In Facebook Ads Manager, open the Audiences tool and click the Create Audience button. Select the option to create a lookalike audience, and then a box pops up where you select a source, a location, and then the audience size. The source is the custom audience on which you want to base the lookalike audience. The location is the country or regions on which you want to base the lookalike audience. The audience size has the slider that lets you choose 1%, 2%, 3%, and so on. You also see an advanced option to create multiple versions of that lookalike audience size. Although a lookalike audience is a cold audience, it's not super-cold (compared to interest or behavior targeting) because Facebook is using the algorithm to match attributes from your warm audience to create this new lookalike audience. To reach new people who aren't already in your warm audiences on Facebook, you definitely want to use and test lookalike audiences.
Apr 20, 2018
Predictive Analytics: How Marketers Can Improve Future Activities
40:30
Want your marketing to be more efficient? Wondering how predicting your marketing cycles can help? To explore how marketers can get started with predictive analytics, I interview Chris Penn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Chris Penn, the co-founder and chief innovator at Brain+Trust Insights. He's also the co-host of the Marketing Over Coffee podcast and the lead analytics expert for Social Media Marketing World. Chris explains how to ensure the quality of underlying data used in predictive analytics. You'll also discover data sources and tools used to make predictions. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Predictive Analytics Chris's Story Chris got started in analytics through his background in IT. In 2003, he started working as IT director of a student loan startup, where his role expanded beyond traditional IT responsibilities. In addition to running the web and email servers, he also updated the websites and sent the weekly email. Chris was doing this work before Google Analytics existed, so when the CEO of his company asked how the websites and emails were performing, Chris didn't have an answer. To figure it out, Chris and his team started developing their own tools to understand the basics, like how many people visited the website each day. Over time, the analytics practice became a core focus for Chris. He was not only trying to learn what happened, but why it happened and how the business could respond. Listen to the show to hear Chris discuss his educational background. What Are Predictive Analytics? Predictive analytics use statistics and machine learning to analyze data and make predictions. Humans are very predictable. We all follow routines, such as brushing our teeth and then taking a shower, or putting on each piece of clothing in a certain order each morning. Because humans are predictable on both a micro and a macro scale, marketers can mostly predict what will happen. For instance, in North America, if you're a B2C marketer, you pretty much know that you're going to be busy from November 1 to December 26 because that's a peak time for product sales. Similarly, if you're a B2B marketer, your busy time is January 1 to about the end of May. Then business picks up right after Labor Day in the United States and Canada and continues through U.S. Thanksgiving. Outside of those times, it's a lot harder to be a marketer, whether you focus on digital, social, or paid. Listen to the show to hear more examples of predictable human behavior. What Can Predictive Analytics Do? Because we know these things generally, machines can help us make these predictions more specific. The value of predictive analytics is their specificity. If you know which week you should do more Facebook Live or spend less on ads, you can be more efficient and effective in your marketing. If you know how to predict, you can make money, save money, save time, and not get fired. Predictive analytics specifically focus on trying to find out what happens next. For the average marketer, time series predictions (or when something is going to happen) are the most conventional and useful application. To illustrate, if you're a social media marketer, you want to know when to staff up your customer service team to answer customer inquiries. Predictive analytics can also figure out things like when someone will buy a new car or if they're expectant parents. However, those applications are more nuanced than time series predictions. Listen to the show to hear about my experiences with predictive analytics when I was a B2B write...
Apr 13, 2018
How to Combine Facebook Ads and Content for Better Results
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Want to optimize the content in your Facebook ads? Wondering how to build connections that improve conversions? To explore strategic ways to combine content and Facebook ads, I interview Keith Krance. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Keith Krance, a Facebook ads expert. He's host of the Perpetual Traffic podcast, founder of Dominate Web Media, and coauthor of The Ultimate Guide to Facebook Advertising. Keith explains how to create content and calibrate your budget for each phase of the customer journey. You’ll also learn how to apply Keith’s Facebook ads formula to lower your ad spend. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Ad Content Keith's Story Keith became a Facebook ads consultant in a roundabout way. He grew up in a small town thinking you had to be a doctor or lawyer to be successful. However, he didn't want to go to school for the years it took to enter those professions. Instead, he went to the University of North Dakota to become an airline pilot and, four years later, was flying for a regional airline. However, as a young pilot, Keith realized he didn't have the seniority to be home for Christmas or Thanksgiving. After a friend gave him the book, Rich Dad, Poor Dad, Keith started his entrepreneurial journey, which he feels is a true reflection of his personality. In 2003, while he was still flying, he started investing in real estate. After doing well with real estate, he began investing in local franchise businesses. By 2005, he was out of the real estate game and became a franchisee of two different businesses. He had a couple of different partners and five different locations. Over the next five years, Keith focused on his franchise businesses and became interested in Facebook ads around 2010. He was already learning about the digital marketing world when his girlfriend told him about Facebook. He was amazed by what he could do with Facebook ads compared to billboards, for which he paid $10,000 per month to advertise in a mediocre location. From that point, Keith went all-in on Facebook and quickly learned how to run successful ads. Due to changes in the franchise business, Keith eventually transitioned completely out of that industry and decided to focus entirely on helping other people learn how to advertise on Facebook. Keith began building his consultancy by networking and getting results for local clients. At a consulting event for Perry Marshall, Keith connected with a client who hired him because he had self-published a book. About 5 months later, word had spread that Keith had cut a client's lead cost by 68%, and Perry Marshall's team reached out to Keith about working together. After Keith had worked with Perry for a while, Perry asked him to coauthor The Ultimate Guide to Facebook Advertising, which is now in its third edition. Keith also started the Perpetual Traffic podcast with Digital Marketer and was working on growing his agency. Since then, Keith found a partner to run the agency so he could focus on the education and consulting certification side of the business. Listen to the show to hear more details about Keith's transition from piloting airplanes to running an agency. The Big Mistake in Facebook Advertising In Facebook advertising, the big mistake people often make is focusing on the wrong stuff. They don't take time to truly understand human psychology or the Facebook and Instagram platforms. To help people focus on the right things in their ads, Keith suggests thinking of Facebook and Instagram as online versions of a party or a business networking group.
Apr 06, 2018
LinkedIn Prospecting: How to Find and Connect With Future Customers
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Do you want more clients? Wondering if LinkedIn can help you acquire more business? To explore how to use LinkedIn to find leads and turn them into customers, I interview John Nemo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview LinkedIn marketing expert John Nemo. Author of LinkedIn Riches: How to Use LinkedIn for Business, Sales and Marketing, John is also host of Nemo Radio podcast, which is focused on online marketing and lead generation. He has worked to rewrite LinkedIn profiles for well-known individuals such as John Lee Dumas, Ray Edwards, and Chris Brogan. John shares which LinkedIn and third-party tools he uses to identify and manage his prospects. You'll discover how John develops LinkedIn connections into pre-qualified leads and clients. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: LinkedIn Marketing John's Story Back when John had a day job in marketing, he was bitten by the entrepreneurial bug and wanted to start his own marketing agency. However, leaving a safe day job was hard when he was the sole breadwinner for his wife and three boys younger than age 10. In late 2012, with one client and enough money for 30 days, John decided to make the leap into starting his own business. To find more clients, John had a plan to use LinkedIn for prospecting. Until John started his business, he (like a lot of people) viewed LinkedIn only as a place for job-seekers and recruiters. Your profile was a résumé. But after he began viewing LinkedIn as a way to find clients, his perspective on the platform changed. Motivated by the need to feed his children, John stayed busy on LinkedIn bringing in clients for his marketing agency. Within 90 days, John had replaced his six-figure salary, generated revenue, and had a bunch of clients in the door. He had to start hiring staff and kept growing his business, continuing to use LinkedIn to get new clients. After a few years, the marketing agency felt too much like John's old job. He was managing staff and doing payroll instead of creating stuff. From there, John pivoted to helping people learn how to find clients on LinkedIn. In 2014, John published LinkedIn Riches. Then he created an online course (also called LinkedIn Riches). Today, John has a one-man shop, creating online courses and working with a small group of clients and customers. With his more entrepreneurial lifestyle, John can choose the things he wants to do, and LinkedIn has been the engine behind where his business is today. Listen to the show to hear John share how often he uses LinkedIn now. Why Prospect on LinkedIn? If you're looking for business-to-business (B2B) prospects, LinkedIn is the best place on the planet because it has the market cornered right now. No other B2B network has as many members and as much reach as LinkedIn does. Currently, LinkedIn has about 550 million members in 200 different countries, and two new members join every second of the day. LinkedIn is a behemoth and one of the most visible websites in the world. Looking for prospects on LinkedIn is effective because it's like a search engine for professionals. For all its members, LinkedIn has categorized, analyzed, sorted, tagged, and saved every little bit of data. By leveraging all that data, LinkedIn can help you find your prospects. For example, within 3 seconds, you can find a list of CEOs in San Diego who work in the health care industry and have a company with more than 10 employees. If you understand what to say to people, LinkedIn is like the world's biggest professional coffee shop. You can have one-on-one,
Mar 30, 2018
How to Get Started With Messenger Bots
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Are you interested in Facebook Messenger bots? Wondering why you should use bots and how to set them up? To explore how to get started creating Facebook Messenger bots, I interview Dana Tran. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Dana Tran, a bot expert who writes about Messenger bots. Dana's course Bot Essentials can be found on her website ThinkTuitive.com. Dana shares the three things you need to consider before building a bot. You'll discover which bot-building platforms Dana recommends. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Messenger Bots Dana's Story As a digital coach, Dana helps people become more productive by teaching them how to make the most of technology. She first learned about Messenger bots after watching the keynote video from the Facebook 2017 F8 conference. After doing a bit of research, she developed her current focus on Messenger bots and how businesses can use them. Through her research, Dana was just amazed at how quickly and easily you can build an interactive experience. As a tech-lover, Dana loves playing with new toys, and Messenger bots were no exception. Dana saw something magical and special about Messenger bots. They're fun and interactive, and you don't need to code at all to build one. Dana also sensed that bots had lots of potential. Because bots were new at the time, not much information was available, so she decided to write blog articles and courses about bots. Listen to the show to hear why I was impressed with Dana's writing about bots. Why Use a Bot? In some ways, bots mimic email marketing, which is why some people refer to bots as email marketing 2.0. Bots can help you build your subscriber list, generate leads, deliver lead magnets, and broadcast messages. You can also combine Facebook ads with bots, include bots in an ad campaign sequence, or automate follow-ups. Beyond email marketing tasks, bots can answer basic questions. You can also ask questions that help you learn more about users. However, Dana emphasizes that bots are not smart. Right now, the biggest misconception is that Messenger bots can answer anything and everything. Dana notes that Facebook has tried to fix this misconception. David Marcus, the Head of Messenger at Facebook, said, "We never called them chatbots. We called them bots." The idea is that bots don't possess the ability to chat about anything. When you focus on using bots to answer basic, common questions, bots save a lot of time. You can automate certain tasks that don't require a human. To illustrate, if you have a store, people likely ask all the time about your hours that day or during the holiday season. With a bot, you can automate that task and free up your time for more meaningful conversations. Because Messenger bots are interactive, you can use them to customize what you share with people. Dana says this interactivity reminds her of the old Choose Your Own Adventure books she read as a kid. Also, this interactivity makes bots stand out as a great tool. For example, instead of sending everybody the same long email that tries to speak to all of the people on your list, a bot can ask a question to learn about the user. Based on a user's answer, the bot can tag them or save their response to a custom field and then follow up with another relevant question. In other words, bots help you avoid spamming people with a bunch of messages, hoping they gravitate to one specific idea. Listen to the show to hear my thoughts on using bots to support sales and customer service. How to Start Creating a Bot
Mar 23, 2018
How to Build a Facebook Ad Funnel
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Do you want more conversions from your Facebook ads? Wondering how funnels can help? To explore how you can build Facebook ad funnels that improve conversions, I interview Susan Wenograd. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Susan Wenograd, a Facebook ads expert who specializes in Facebook ad funnels. She's also a consultant and regular speaker on Facebook ads. Sue explains how video-based funnels create micro-conversions. You'll discover how to nurture prospects using a Facebook ad funnel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Funnels Susan's Story Susan got her start in ecommerce in the mid-2000s, when she worked for Circuit City. Back then, her focus was email marketing and paid search. After she moved to another job, she learned about Facebook advertising. At the time, Facebook ads were easier to learn because Facebook had half of the advertising features it does now. Running Facebook ads, Susan was able to experiment and get to know the platform. She loved that these ads took her back to the marketing 101 stuff she enjoys: branding, content, the language you use, and so on. Facebook ads allowed her to use a little more creativity than paid search did. Listen to the show to hear Susan discuss how Facebook ads became one of her specialties. Common Mistakes When people set up a Facebook ad, they often choose the wrong objective. With a conversion-focused campaign, you can set up a multitude of conversions that you want to track or optimize for. These include custom conversions based on interactions with your site. The standard ones are view content, lead, add to cart, and purchase. Susan finds that people often pick a conversion objective that doesn't get a lot of conversions. For example, they'll target filling out a contact form on their site or something that just happens a handful of times per week. However, Facebook recommends that the conversion type you choose happens about 50 times per week per ad set. Those numbers are formidable. A lot of people don't know that, though, so they pick something that doesn't happen very often. When you run a conversion campaign that doesn't have enough data, Facebook isn't exactly sure how to optimize for it. With few exceptions, Susan finds that the Facebook recommendation is accurate. If you have a super niche audience with one kind of person who's buying one type of product, your campaign can sometimes work with a lower number of conversions. Essentially, Facebook needs at least 50 conversions to look at the users and see who they are and what they do in order to find other users who are like them. Without that data, Facebook just struggles. It doesn't really know who it's looking for. To maximize your ad spend, Susan suggests changing how you think about conversions. The ultimate conversion might be someone signing up for software or buying your product. But your audience takes steps before they convert that are also worth noting. Your initial engagement goal might not be your ultimate conversion goal, but a cue that helps you reach those who sign up or buy. For instance, a coach who sells an informational product wants customers who'll sign up for an expensive mastermind or a similar offering. People aren't going to do that right away. The incremental goals you use to get there might include downloading a free guide, signing up for a webinar, and so forth. In other words, you need to think about those smaller steps where maybe you do get 50 conversions per week. By targeting an action that happens earlier in the funnel,
Mar 16, 2018
Personal Branding: How to Create and Market Yourself
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Want to reach more subscribers, fans, or prospects? Wondering how building a personal brand can help? To explore how to build and use a personal brand, I interview Chris Ducker. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Chris Ducker, serial entrepreneur and author of Rise of the Youpreneur. He's also host of the Youpreneur Podcast and founder of the Youpreneur Summit. Chris explains how to define your niche of expertise and why doing so helps your business succeed. You'll discover tips for promoting your brand on podcasts, social media, and at live events. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Personal Branding Chris's Story Chris considers himself a traditional, old-school entrepreneur. Until around 2008, he used the Internet only to check email and watch YouTube videos. The businesses he owned had brochure-like websites that were boring and stuffy. By late 2009, Chris had burned out, as a lot of entrepreneurs do. In 2010, Chris and his wife set a goal: remove him from the day-to-day work of his businesses as much as possible. By October of this "virtual CEO" year, he had hired eight people to replace him, no longer worked in the office, and was working only 4 days a week. In his newly found spare time, Chris started podcasting, blogging, and shooting videos. He devoured Gary Vaynerchuk's Crush It! in 2 hours and saw a way to build a business going forward. By the end of that year, he had created an email list of about 5,000 subscribers and people were genuinely tuning into the Chris Ducker Show. A couple of years later, while Chris was recovering from back surgery, he began taking stock of how businesses were growing, where they were growing, and what people were doing to build them. That's when he came to a huge realization about the value of personal branding: In all of his companies' big acquisitions, people wanted to do business with him first. Only later were they working with his companies. That's when Chris launched ChrisDucker.com and his personal brand. I ask where "Youpreneur" came from and what it means. Chris says after his personal brand was in place, he started to attract people of the same mindset. These were speakers, content creators, authors, coaches, consultants, YouTubers, and live streamers. They were all building businesses based on themselves, their expertise, and their personalities. A Youpreneur is somebody who's building a business around who they are, what they stand for, how they want to be known, and whom they want to serve. Youpreneur launched in 2015 as an online community and continues to grow. Chris wrote a book and launched the inaugural Youpreneur Summit last year in London. The summit sold out 4 months before the event. It was a huge success and they're doing it again this year. Listen to the show to discover why Chris is happier working as an entrepreneur. The Importance of Personal Branding Personal branding has been around for a long time. For instance, Zig Ziglar is a personal brand everyone knows. What Zig did brilliantly, Chris explains, was to create a brand around his message and how he could affect change. Years after his passing, people still talk about Zig all the time. Some might call that a legacy. Chris calls it leaving a stamp on the world, because of an incredibly strong personality and personal brand. Most importantly, when you talk about people of influence, like Zig Ziglar or someone living, such as Sir Richard Branson, their reputation is their brand. It's what people say about them when they're not in the room, at the conference, at the dinner party,
Mar 09, 2018
Instagram Stories: How Businesses Can Make the Most of Stories
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Do you want to create more engaging and effective Instagram stories? Are you using all of the Instagram Stories features available to you? To explore how you can use the latest Stories features, I interview Sue B. Zimmerman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Sue B. Zimmerman, an Instagram expert who helps businesses and marketers take their Instagram marketing to the next level. She's the author of the Instagram Strategy Guide. Sue explains how she uses Instagram Highlights to drive traffic to her website. You'll discover how to enhance your Instagram stories with GIFs, location hashtag stickers, adjustable fonts, and more. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Instagram Stories Instagram Highlights Instagram Highlights are the best content from your stories, the clips you don't want to disappear. A story appears on your Instagram profile for only 24 hours, but a highlight lives forever unless you choose to delete it. On your Instagram profile, highlight reels are located below your bio and right above your feed. In your highlight reels, include the story clips that get a lot of eyeballs and engagement, which indicate your best content. Also, you can strategically name and brand your highlight reels. With a limit of about 11-12 characters, you have to keep names short, which has the benefit of making the names easy to read. Sue's Instagram profile has a few highlight reels. One, which is simply called Blog, features clips about her blog posts. After she shares a blog post through stories, driving traffic to her website, she can put the blog post clip from her story into her Blog highlight reel. Each highlight in this reel has an image and a note to swipe up, which takes you directly to the blog post. (Only business accounts with more than 10,000 followers have access to the swipe up feature.) Other highlight reels on Sue's Instagram profile are The Social Sip (her Facebook Live show) and Free Guide, which links to her Instagram Strategy Guide. Also, in her introductory highlight reel, Sue explains who she is, why she does what she does, and the value she can offer. An introduction highlight reel is a great opportunity to show people the faces behind your brand. Another example Sue gives is from an advertising agency with a great behind-the-scenes highlight reel. To name the highlight reel, the agency uses the acronym BTS. This agency also has reels for their team, events, tips, and office. I ask Sue how the analytics for stories compare to those for highlights. Sue says her story numbers constantly go up. She gets 1,000 to 2,000 views per clip. Her highlights also go up, although not as fast. She's gotten 700 to 1,000 views on a highlight clip. Sue says the best highlight reels are those that align the cover with the business and brand. You can change the cover, name, and image in the front of the highlight. To brand the cover, hire a graphic designer or use a resource such as Canva to create a simple image that reflects your business branding. For instance, the highlight cover for Sue's live show is a microphone in her brand colors. You then add that image to a story that you save to your highlight reel and designate as your cover image. (Also, don't delete the image from your story; doing so deletes the image from your highlight, too.) To size your image for your highlight reel cover, you can pinch or expand the image with your fingers. Listen to the show to hear my idea for creating a highlight reel of Social Media Marketing World. Instagram Live Sue's favorite new feature on Instagram Live is dual br...
Mar 02, 2018
Twitter Engagement: How to Connect With People on Twitter
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Wondering how to increase your reach on Twitter? Want tips for building your audience and boosting engagement? To explore the Twitter algorithm and creative ways to interact with others on Twitter, I interview Andrew Pickering and Peter Gartland. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Andrew Pickering and Peter Gartland, also known as Andrew and Pete. They authored Content Mavericks, and are known for creating highly shareable content, specifically on Twitter and YouTube. They also have a podcast called The Andrew and Pete Show. Andrew and Pete explain why engagement is essential to increasing your visibility on Twitter. You'll discover different types of tweets Andrew and Pete use to add value for their audience. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Twitter Engagement Andrew and Pete's Story Andrew and Pete's "bromance" started in 2008. They met at university, became great friends, and bonded over their ambition to one day rule the world. Although they planned to run a business together after graduation, Andrew also wanted to move to the other side of the country to live with his girlfriend so Pete decided to move to Newcastle and be the third wheel. As new, young kids in a big city, Andrew and Pete had no contacts and no customers but wanted to run a marketing company. Although the duo did the things they read about (tweeting, posting on Facebook, and blogging on their website), their online presence was doing nothing. However, in-person networking was bringing them a ton of business. At in-person networking events, Andrew and Pete stood out as a little bit wild. They threw chocolates across the room and always had party poppers. Soon they became known in their local area as the fun marketing duo. Andrew and Pete were personable and up for a laugh in person, but their online presence was corporate and boring. So they decided to put what was working for them offline into their social media content. After they began using social media to interact with others and create engaging content, their online presence started to take off. Their content would get shared and people started to know them online. This was in 2011 when there was only Twitter, Facebook, and LinkedIn. Twitter was the one that really suited them best. It was fun, fast-paced, engaging, and quick to use, but most importantly, open. Twitter was like those open networking rooms. They could walk in and say hello to whomever they wanted. Listen to the show to discover how we met at Social Media Marketing World 2015 and the impression Andrew and Pete made on me. The Twitter Algorithm When Twitter began using an algorithm to determine what users see, the algorithm didn't make drastic changes. That's because Twitter classifies itself as a news site, not a social media platform, and wanted users to continue seeing timely tweets. Even with the algorithm, Twitter is still the best place to find out what's happening right now. Facebook is more about what's happening this week, and Facebook's algorithm shows you more posts that are older. To understand the Twitter algorithm, start with the two main elements of your Twitter feed: your main timeline and a new bit called "In case you missed it." The main timeline is no longer chronological. You might see a tweet from half an hour ago, one from 2 minutes ago, and another from 7 minutes ago. What you see is ranked based on your interests, but Twitter still tries to make what you see fairly timely. Also, Twitter sometimes slips a tweet from someone you don't follow into the timeline.
Feb 23, 2018
Webinars: How to Market and Sell Using Webinars
41:29
Looking for a proven way to sell courses and consulting? Interested in boosting webinar attendance and conversions? To learn about selling products and services via webinars, I interview Amy Porterfield. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Amy Porterfield. Amy is an online marketing expert and host of the Online Marketing Made Easy Podcast. Her course is called Webinars That Convert. Amy explains how live versus recorded webinars impacts conversions and connection with your audience. You'll discover how to craft an effective email sequence for webinar promotion and follow-up. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Webinars Amy's Story Amy had her first experience with webinars when she worked for Tony Robbins. The webinar was a first for Tony too, and the response was great. About 800 people paid $100 to attend. The night before, Amy and Tony practiced for the webinar on the GoToWebinar platform. When they were done, Amy hit a button to end the practice session but accidentally deleted the webinar instead. In an instant, Tony and all 800 customers received an email saying, "This webinar has been canceled." A panicked Amy and team stayed up all night working with GoToWebinar to piece Tony's webinar back together. In that moment, Amy hated webinars and never wanted to do one again. However, by morning the problem was resolved. Everyone received a follow-up email saying the webinar was still happening. Although Amy was a nervous wreck, the webinar was a huge success. She then realized webinars allow you to connect in a very personal way. The connection aspect of the webinar was awesome and Amy was hooked. About a year later, in 2010, when Amy started her own business, webinars became the number-one way she promoted her online courses. Hey friends! I'm hosting a webinar all about Pinterest - if you're interested, join us! www.amyporterfield.com/pinterest Posted by Amy Porterfield on Friday, March 22, 2013 Although she's still had snafus, the wins outweigh the losses. Indeed, Amy has done webinars for all of her live launches except one, for which she did a three-part video series. However, she still added webinars afterward. Amy likes webinars because she loves to give before asking for anything in return. Webinars are a great way to teach and sell. Over the years, Amy has improved her ability to align the free content with the pitch, but giving is still her motivation for offering webinars. Before she starts a live webinar, she puts herself in this giving mindset by saying to herself, "No matter if they buy or not, they walk away today feeling excited, inspired, and driven to take action." Because Amy does a lot of business promotion, she appreciates the way webinars allow her to slow down. They allow her to make an impact before asking for anything in return. She's built a multimillion-dollar business primarily based on webinar promotions. Listen to the show to hear Amy's thoughts on improving something that works versus trying new things. What to Sell on a Webinar While some experts say you could sell anything on a webinar, Amy disagrees. Webinars are ideal when you're selling knowledge and the product allows someone to continue learning in a medium that's similar to the webinar itself. For example, pre-recorded online courses sell well. In the webinar, you can break down what's included in a $1,000 course, explain how your audience can get the course right away, and share the link. Then attendees simply sign up and receive the course immediately. The process is seamless. Similarly,
Feb 16, 2018
YouTube Community Tab: How YouTube Is Changing
43:40
Want to keep your YouTube subscribers engaged? Interested in new YouTube features that help promote your videos? To explore big changes from YouTube, I interview Tim Schmoyer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Tim Schmoyer, founder of VideoCreators.TV, a YouTube community of more than 340,000 video creators. He's the leading expert on building a loyal tribe on YouTube. Tim explains how creators can use reels, GIFs, and more to engage subscribers while producing videos that keep people watching. You'll discover how the Community tab content appears to subscribers on mobile and desktop. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: YouTube Community Tab: How YouTube Is Changing The YouTube Changes When most people think of YouTube, they think of uploading polished video that your subscribers and others can discover and comment on. However, over the past year, YouTube has added new features including Contacts (similar to Friends on other platforms) and the ability to post photos, polls, text updates, and quick little videos in the Stories format. The new features indicate a focus on community development and ways to stay in front of your audience beyond uploading polished videos because those take time to produce. A YouTube subscriber is similar to a follower on Twitter or a like on a Facebook page. In all three cases, someone is agreeing to see updates from you. However, a friend on Facebook is a two-way connection because Facebook friends see updates from each other. That's how contacts work on YouTube. After you have a contact on YouTube, you can send a video in a private conversation. httpv://www.youtube.com/watch?v=53SxHLXieXw The old-school way was to copy the URL and send it via text or Twitter. But if, for example, Tim and I are contacts, Tim could message me within YouTube and say, "Hey Michael, check out this new video from Gary Vee. I think this would be a great topic for you to talk about at Social Media Marketing World." In other words, the YouTube Contact feature allows you to share videos and have private conversations about those videos with a group of friends, similar to a conversation in Facebook Messenger. So if you're working on a project with several peers, you can create a group on YouTube to easily share videos related to that project. The group can then have an organized, structured conversation about the videos inside the app. Tim notes most of the new features, including Contacts, are mobile-only (not yet available on desktop). They're being developed on platforms where people seem most likely to be using these types of features. Reels is YouTube's answer to the Stories format on other social media platforms. A reel is a 30-second clip from your smartphone. After you record video for a few seconds, you can add emojis and stickers or swipe for different filters. When you're done, post the video to your reel and your subscribers can view it. You can set a reel so that it's only available for 24 hours or make it an ongoing, long-term reel. The 24-hour reels, which people are used to, are good for quick, behind-the-scenes posts. YouTube subscribers are notified of new reel content via mobile. At the bottom of the YouTube app, tap the Subscriptions icon and a row of channels to which you subscribe appears at the top. A dot indicates that a channel has new videos and a huge square indicates the channel posted to its reel. Tap a channel and then you can see the 30-second clips in its reel. An ongoing reel, which doesn't expire after 24 hours, is good for an event that lasts longer than a day.
Feb 09, 2018
How to Use Video Content to Sell
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Wondering how video can support your sales process? Looking for tips on how to use video in your marketing funnel? To explore how video can turn leads into customers, I interview Marcus Sheridan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Marcus Sheridan, an amazing keynote speaker. Formerly known as The Sales Lion, Marcus is a partner at IMPACT, a digital sales and marketing agency. He also wrote the book They Ask You Answer and co-hosts The Hubcast Podcast. You'll discover how to create four types of video that are essential to a company's online sales process. Marcus explains the importance of involving your sales team in your videos and how to help them shine on-camera. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Use Video Content to Sell How Marcus Got Into Video Marketing In 2009, when Marcus was still working full-time at his swimming pool company, River Pools, he started blogging, and by the end of the year, produced and uploaded his first video, "The Truth About Salt Chlorine Generators: Everything You Should Know." He filmed the video in his office at night. Because he lit the video with two big work-construction lights, Marcus says he looked too pale, like he'd been at the bottom of a lake for 3 days. Still, the video was a huge victory. When Marcus uploaded his first YouTube video and hit Publish, he realized it was a special medium. Because people have become visual learners, Marcus' philosophy at River Pools was (and continues to be) "Unless we show it, it doesn't exist." And today, the River Pools YouTube channel has a few million views. Marcus says that when similar businesses in the marketplace talk about what makes their company special, they all tend to say the same thing. So showing (instead of telling) prospects what you can do helps your business stand out. With the importance of showing your work in mind, The Sales Lion started teaching companies how to develop a culture of in-house video production. I ask about Marcus' show The Balance, which he produced for about a year. Marcus says there's so much content about the hustle and grind, and some people find it inspiring, whereas others find it depressing and demotivating. Marcus wanted The Balance to emphasize that you can crush it personally and professionally. Creating the show was fun and taught him a lot about the documentary process. That learning curve was messy. Although people tend to aim for perfection, video is humbling. It's messy. Because businesses will need to become media companies whether they like it or not, the time to start embracing that messy process is now. It will help you become comfortable behind and in front of the camera, as well as with the process of uploading and distributing video. httpv://www.youtube.com/watch?v=vshxqIvSYCg By 2019, 80% of the content consumed online will be video. What percentage of your website is video and visual content? Because everyone is becoming a media company, you ought to start thinking of yourself as a one-person shop. Listen to the show to hear my thoughts about social media video trends in the next 3 years. How to Get Started With Video Content Over the last 8 years, Marcus hears most often not from business owners who need help, but from frustrated marketers. They know what would work and see the trends, but their team (the CEO, sales manager, whomever) doesn't buy in. Now they're having this issue getting buy-in for video. Almost every single time, good ideas are rejected because the decision-makers aren't educated about marketing and sales.
Feb 02, 2018
Storytelling With Video: The Journey
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Want to use video to help more people know, like, and trust you? Wondering how to create episodic video content that keeps people watching? To explore how and why we produce a weekly video documentary, I pull back the curtain on our show, The Journey. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I share my experiences leading up to and then creating The Journey. You'll discover how sharing the struggles of entrepreneurship has helped my team and business. I'll share tips for creating your own show. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Storytelling With Video My Early Storytelling When I was around 10 or 12 years old, I remember sitting on my neighbor's huge front porch and telling stories to the neighborhood kids. I'd make up crazy, fantastic 20- to 30-minute stories on the fly that involved all of my friends' parents and siblings. I guess I knew early on that storytelling would become important for me later in life. A proverb says, "Tell me the facts, and I'll learn. Tell me the truth, and I'll believe. Tell me a story, and it will live in my heart forever." The story I'm sharing in this podcast involves facing fear, facing giants, and going on an incredible journey. About a year ago, we did these NPR-style stories on our podcast and hired Jay Acunzo to do the series. The 5- to 7-minute stories came from Social Media Marketing World attendees and employees at our company, and were very well-produced. From the audio files and some B-roll footage, we then created videos and posted them on social. People absolutely loved the video versions of these stories. There was something magical about showing what was behind the story. Making a Party an Exceptional Experience Have you wondered what it takes to make a conference party an exceptional experience? Go behind the scenes at Social Media Marketing World to discover how we do it! - Erik Psst...want to join the fun? Learn more here: http://www.socialmediaexaminer.com/world17fbdoc1 Posted by Social Media Examiner on Tuesday, January 3, 2017 Up to that point, with the exception of our live video show, everything Social Media Examiner did was focused on the written word and produced audio content. The emotional response after we turned the audio stories into videos planted a seed inside my brain that would later germinate. I thought maybe we could do something more regularly with video. I had watched Gary Vaynerchuk (DailyVee) crush it with video. Around the same time, my daughter, who was turning 13, wanted to get into YouTube. It freaked me out, so I decided to see what it's like to create video content. I had this journey of 30 days of live vlogging, calling it an experiment. Because I didn't have time for produced video, I went live every day via my iPhone on a selfie stick so I could learn what having a daily vlog was like. I hiked canyons, wandered around the Social Media Examiner building, and got comfortable being the authentic me on camera. A lot of crazy stuff happened. I had flies fly into my mouth while I was live. I had trees smack me in the face. I tripped. I had people looking at me weird, like, "What the heck? Who's this guy wandering around with this stick and a phone on it?"   My journey to becoming a vlogger, maybe... Posted by Michael Stelzner on Thursday, April 6, 2017 I made it to day 25 and quit because I didn't have anything more to say. I felt like I had successfully accomplished something: going 25 days straight, creating on-the-fly content. It was a great experience to be my true self. Prior to this, everything I did was thoroughly scripted, figured out,
Jan 26, 2018
Facebook News Feed Changes: Why We Need a New Strategy
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Welcome to this week's edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week's Social Media Marketing Talk Show, we explore Facebook news feed changes with Michael Stelzner and other breaking social media marketing news of the week! Watch the Social Media Marketing Talk Show If you're new to the show, click on the green "Watch replay" button below and sign in or register to watch our latest episode from Friday, January 19, 2018. You can also listen to the show as an audio podcast, found on iTunes/Apple Podcast, Android, Google Play, Stitcher, and RSS. For this week's top stories, you'll find timestamps below that allow you to fast-forward in the replay above. Facebook Shifts Organic Reach for Page Posts: Last week, Facebook announced major changes to how it organically serves page posts from businesses and publishers. In a statement on the Facebook Media site, the company announced it will now "prioritize posts that spark conversations and meaningful interactions between people... [and] posts from friends and family over public content." While many marketers and business page owners took this to mean the end of their Facebook content reach or the effectiveness of their Facebook ads, industry experts have reassured page owners that this recent change merely requires an adjustment to their Facebook strategies and may actually benefit those using their Facebook presence to authentically engage and interact with their community. (5:22) One of our big focus areas for 2018 is making sure the time we all spend on Facebook is time well spent. We built... Posted by Mark Zuckerberg on Thursday, January 11, 2018 Facebook Tests New "Watch Party" Feature for Groups: Facebook is testing a new video experience called Watch Party. This new feature allows Facebook group admins and moderators to select any public video on Facebook (live or recorded) and share it with other members of the group, who can then watch at the same time and in the same place. The videos will also have a dedicated comment reel with everyone watching and reacting to the same moments together and creating a deeper shared viewing experience. Facebook watch parties are being tested with "a handful of Groups" but the company is looking to expand this new feature soon. (51:45) Instagram Tests New "Type" Feature for Stories: In December, it was reported that Instagram is currently testing five new fonts for Instagram Stories among users in Japan. This week, it was discovered that Instagram is now testing these fonts with a new text-only Stories format called Type. The Next Web reports that this feature appears as an additional option at the bottom of the Stories camera, along with Boomerang and Rewind. There are several fonts and backgrounds to choose from, but users can also upload their own image to use as a background or apply a filter that emphasizes the text. httpv://www.youtube.com/watch?v=T-AtAmc-dr0 Instagram Adds New "Show Activity Status" Feature in Direct Messages: Instagram's new Show Activity Status notification in Direct Messages now shows other accounts you follow and anyone you have messaged in the past when you were last active on Instagram apps. Android Police reports that this option is found under Settings and can be disabled if you don't want others to see this alert. However, disabling also prevents you from seeing when someone else was last active on Instagram. Instagram starts showing activity status in direct messages https://t.co/ssVQlTzUor pic.twitter.com/Kxj3hN5iIL — Android Police (@AndroidPolice) January 18, 2018 LinkedIn Sunsets Groups App for iOS and Unveils Group Updates for Web and Mobile: In an email sent to group admins, LinkedIn introduced some upcoming changes that entail "re-integrating [LinkedIn] Groups back into the core LinkedIn experience." The official announcement from the company states that t...
Jan 20, 2018
YouTube Ranking: How to Get More Views on YouTube
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Want to increase the visibility of your YouTube videos? Wondering how to help your videos perform well with the YouTube algorithm? To explore how to get more views for your videos on YouTube, I interview Sean Cannell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Sean Cannell, a YouTube expert who specializes in video influencers, video equipment, and video marketing. He creates videos for multiple channels with 200,000+ subscribers each. His course is Video Ranking Academy. You'll discover how to help your videos appear as suggested videos and rank well in search results. Sean explains how views, comments, and referrals from outside YouTube boost a video's ranking. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: YouTube Ranking Sean's Story Sean learned about producing video and doing it consistently through a volunteer role with his church. Around 2003, the youth pastor asked Sean to record weekly video announcements. The first year, Sean made 52 videos. Then he began creating videos for Sundays, too. So before YouTube even launched, Sean was producing 104 videos a year. By 2007, Sean was managing the church's YouTube channel and learning about creating titles and thumbnails. From that experience, Sean started a business creating wedding videos and commercials, and working with YouTubers, coaches, authors, and speakers to help them leverage the power of YouTube. After about 15 years of handling the different aspects of YouTube and video production behind the scenes, Sean launched his current business, through which he's built a personal brand. Sean's main personal channel, Think Media, has tips and tools for building your influence with online video. He focuses on the tools (cameras, lighting, microphones). He also helps people who want to improve the videos they produce or stream via a smartphone, or who want to level-up their video production. The other channel, Video Influencers, is a weekly interview show where video influencers share their best advice. Sean talks to YouTubers and people using video on Facebook, Snapchat, Instagram, or any other platform. All in all, since Sean started working with video, he's probably published more than 2,000 videos and thus has seen a lot of video data. Listen to the show to discover how Sean feels about his early videos. What YouTube's Algorithm Considers Most people think video views are the most important metric. If a video has a million or even 10,000 views, it must be amazing. However, a few years ago, YouTube changed the algorithm, and now minutes watched matter more than views. Minutes matter most, Sean says. The emphasis on minutes watched makes sense if you think about YouTube's perspective. A video with a deceptive (or clickbait) title may get only 1 or 2 seconds of view time because the viewer quickly realizes the video isn't what they thought it would be. However, when somebody commits to a video for even 60 seconds, it definitely has more value because it keeps viewers on the platform longer. The order in which Creator Studio displays YouTube analytics reflects this emphasis on minutes. The top metric is watch time, the second is views, and the third is subscribers. Although views and subscribers matter, YouTube is most concerned with viewer sessions. With watch time, YouTube's algorithm considers two factors. First, YouTube wants people to watch content on your channel. So if you upload a 10-minute video and someone watches 7 minutes, that's great. Second, YouTube measures time on the platform. For example, when you send an email with a link to a YouTube video,
Jan 19, 2018
Facebook Video Ad Sequences: Converting by Addressing Objections
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Do you use Facebook video ads? Want them to be more effective? To explore how to use Facebook video ads to sell in a very creative way, I interview Tommie Powers. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Tommie Powers, a Facebook ads expert who specializes in helping businesses that sell products people use over and over. His course is called Video Ads Academy. Tommie explores examples of common objections and how to use Facebook video ads to overcome them. You'll learn how to discover which objections your prospects have. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Video Ad Sequences Tommie's Story Although Tommie had been interested in and excited about the Internet since high school, he didn't begin thinking of it as a way to make money until 2007, after he had heart failure. Because he needed a way to provide for his family, he got into affiliate marketing. After trying a bunch of stuff, he stumbled across Google AdWords and began running Google ads for affiliate products. Tommie had always been good with numbers and recognizing patterns, so interpreting AdWords data and patterns came naturally to him. After he figured out the patterns with AdWords, his affiliate marketing performed well within the first year, and he's been buying ads ever since. When Facebook started offering ads, Tommie began buying those ads. In 2012, he began buying YouTube ads. Based on his success with those, he began running Facebook video ads when they were first offered (about 3 years ago). Listen to the show to hear Tommie talk about how a NASA Space Grant Program in high school helped him identify his pattern recognition ability. Why Use Facebook Video Ads? Tommie believes Facebook video ads are more powerful than YouTube ads. YouTube doesn't drive a lot of conversions. It's good for driving brand awareness and search behavior and engaging people, but people don't always convert. People search YouTube or Google and then convert on other channels. Tommie thinks Facebook ads drive more direct conversion because Facebook ad targeting enables you to reach either niche or broad audiences. YouTube is more of a broadcast, mass-appeal medium, similar to television. Although YouTube offers good targeting options, they're nothing like what Facebook can do. Listen to the show to hear Tommie explain why attributing conversions to YouTube is difficult. How to Sell With Facebook Video To create successful Facebook video ads, focus on the offer, the audience, and the message. First and foremost, you need a good offer. If the offer isn't strong, your Facebook ad won't work. If you're competing in your market or have sold well in a medium outside Facebook (or through paid ads online), you clearly have an offer that's working. Next is the audience, and Facebook audience targeting makes reaching that audience really easy. The last piece is the message. Your message needs to engage your audience and communicate that when prospects buy your product or service, they'll achieve their desired outcome. I ask about Tommie's objection-stacking philosophy. He says it's Sales 101. The basic premise of the sales process is overcoming objections. People don't buy if they have an objection that you can't overcome. With objection stacking, you're basically creating a sales process inside your advertising campaign. To develop the right message, first figure out what communication will elicit a positive, meaningful response from your audience. Engagement is critical because Facebook won't serve your ad if you don't have a good relevance score.
Jan 12, 2018
Twitter Renaissance: Is It Time to Reconsider Twitter?
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Wondering what advantages Twitter offers social media marketers? Looking for tips on interacting with customers? To explore the opportunities marketers have on Twitter, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Mark Schaefer, author of KNOWN, The Content Code, and The Tao of Twitter, now in its fourth edition. He's co-host of The Marketing Companion Podcast. He's also been one of my most frequent guests. Mark explains why marketing to Twitter's loyal and creative users is different from marketing on Facebook or YouTube. You'll discover examples of successful Twitter marketing, ranging from well-known brands to local mom-and-pop stores. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Twitter Renaissance Twitter's Relevance The first, second, and third editions of The Tao of Twitter came out in 2010, 2012, and 2014 respectively. When he was working on the newly released fourth edition, Mark wrestled with Twitter's relevance because it's changed so much. In the beginning, Twitter was hot, fun, and conversational, but many people today see it as kind of spammy. When Mark did his deep dive to rediscover what Twitter is today, he found Twitter has three worlds. The first is Wall Street, where Twitter doesn't have a good reputation. Twitter hasn't done a good job of monetizing the company and assets. Because Twitter is constantly compared to Facebook and doesn't get the same kind of revenue and user growth, Wall Street has a negative tone toward Twitter. However, Twitter's earnings announcement a few weeks ago exceeded expectations. The second is the business (social media) world. There are plenty of Google AdWords and Facebook ad experts, but who are the Twitter ad experts? Not much is going on with Twitter advertising because a lot of brands and companies use Twitter as a broadcast channel. They know Twitter is about conversations and relationships, but they still post links. It's hard to scale being human and conversations at the corporate level. When the approach these companies use on Twitter doesn't work, they blame Twitter and get disheartened. Twitter world number three is filled with the 330 million active users who love it. They're loyal, they have fun, they chat with each other, and they play games. Twitter is also where news breaks. Twitter is part of the fabric of these users' lives. Mark is interested in the gap between the Wall Street and business perceptions of Twitter, and the loyalty of its users. For instance, Twitter is bigger than Snapchat, which gets a ton of attention. Twitter has more advertising options, better dashboards, and more measurables than Snapchat. So why the lack of action in the Twitter world? Mark thinks Twitter will have a renaissance. A few months ago, Facebook announced that it's running out of places for ads, so ad prices will go up and competition will be stiffer. When companies seek out alternatives, they may look to Twitter, especially because Twitter has a massive, engaged, loyal audience that's under-served by brands. Indeed, Mark has found that Twitter users are more brand-loyal than Facebook or YouTube users. Thus Twitter offers an opportunity. Businesses just need to rediscover what Twitter has to offer and make a consistent effort to succeed there. While Mark and I agree that Facebook is the center of all social media, Mark says businesses need to look at their social media marketing on a case-by-case basis. Twitter might have some advantages for small- to medium-sized regional businesses because it can help them tune into local conversations. To demonstrate,
Jan 05, 2018
Using Facebook Ads to Turn New Customers Into Repeat Customers
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Looking for tips on building customer loyalty? Need innovative ideas to generate more revenue? To explore how to use Facebook ads to turn your new customers into loyal fans and repeat customers, I interview Maxwell Finn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Maxwell Finn, the co-founder of Unicorn Innovations, a Facebook ad agency that specializes in customer acquisition. His clients include Pat Flynn, Kevin Harrington, 3M, and American Express. His online course is called Facebook Ad IQ Academy. Max explains why treating repeat customers differently from new customers helps reduce Facebook ad spend. You'll discover specific ad sequences for targeting new customers versus repeat customers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Using Facebook Ads to Turn Customers Into Loyal Repeat Customers Max's Story Max's grandfather and father (both entrepreneurs) built the largest privately owned commercial real estate company in the world, and that led to Max's pursuit of marketing. Back in 2006 and 2007, Max used SEO and Web 2.0 to help their agents build their brands and make more money. Because Max wasn't passionate about the real estate world, he decided to work with software as a service. Right out of college, he became involved with a startup that raised a good amount of money and eventually had 500,000 users. After learning about ecommerce through his work with the startup, Max began working with Kevin Harrington after Kevin's time as an investor on Shark Tank. Kevin was a huge public figure, incredibly influential, and brilliant, Max says, but didn't have the online presence that fit his persona as a star and successful entrepreneur. Max and his partner, Jeremy Adams, helped Kevin and that work naturally evolved into their agency. At the agency, people asked Kevin for help with their products and all of those products needed online marketing support. That's where Max and Jeremy came in. So Kevin brought in a product, sourced it, and got it on TV. Then Max and Jeremy helped with the funnels, marketing, Facebook ads, Shopify store, and so forth. Their partnership was a perfect match that allowed them to offer clients a full range of services. Max has been working on the Facebook ads side for about five years and has invested heavily in it since day one. Today, Max and Jeremy are running their own agency, Unicorn Innovations, and in addition to client work, they offer digital courses. Listen to the show to discover why the 2008 recession was an interesting time for Max to begin his career in marketing. Benefits of Targeting Current Customers Many marketers and business owners have a flawed assumption that when someone becomes a customer, that customer will always buy from the business because their product and followup are so incredible. In reality, the business still needs to compete for customers. Other companies will try to get the customer to leave your brand and go to theirs. One transaction isn't enough to build loyalty. If, for example, you've been drinking Coca-Cola for two decades, your grandparents drank it, and your parents drank it, moving to a different brand is harder. However, after a first-time purchase, your business doesn't have that kind of brand equity and loyalty. It's really important not to neglect your customers. When you reach out to customers, Facebook ad retargeting offers advantages over email followup. If you're great at email followup and you're lucky, you get 20% to 25% open rates. So out of 1,000 customers, 800 to 850 of them don't get your email messages. However,
Dec 29, 2017
LinkedIn Native Video: What Marketers Need to Know
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Wondering how LinkedIn native video could help your marketing? Interested in tips for sharing LinkedIn video that grows your reach and leads? To explore what you need to know about LinkedIn native video, I interview Viveka von Rosen. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Viveka von Rosen, co-founder and chief visibility officer at Vengreso, a social selling consultancy. She's also author of multiple books, including LinkedIn: 101 Ways to Rock Your Personal Brand. Viveka talks about the topics, tools, and analytics that help her produce effective LinkedIn native videos. You'll hear how Viveka shares LinkedIn video posts via her personal profile today and what changes we might see in the near future. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: LinkedIn Native Video What Is LinkedIn Native Video and Why Use It? LinkedIn native video is a video you record on your phone or computer and then upload to LinkedIn. To share a video with this feature, click the video camera icon, upload your video, and then share it as an update. Native video has been rolling out to everyone on both mobile and desktop so you should have it. If you don't see it on mobile, make sure your LinkedIn app is up to date. The LinkedIn algorithm gives native videos more weight so they show up more often in the feed. Viveka has tested this by posting the same video as a YouTube video link and a native video on LinkedIn. The native video gets substantially more visibility. Video gives people a sense of who you are, especially if you're in marketing and comfortable on camera. Although LinkedIn has traditionally been behind nearly every other social media platform that's had video, people who are specifically in the LinkedIn space now have an opportunity to showcase their brand, knowledge, and products and services. I mention that LinkedIn's CEO recently hinted that he might be interested in acquiring original content (Shark Tank-type material) for their platform, indicating that LinkedIn is pretty serious about video. Viveka agrees, noting that a lot of folks were concerned that Microsoft would kill LinkedIn after purchasing it. However, she doesn't see that and loves a lot of the changes LinkedIn has made. Video is getting people who thought of LinkedIn as the "fuddy-duddy of social media" to use it actively again. It's a really powerful platform. Listen to the show to discover why I'm so excited about the ways video is changing LinkedIn. Details and Data Although video updates do really well, updates of about 1,300 characters (not Publisher posts) seem to be popular right now. These updates don't include links. Instead, links are referenced in the post with text such as "See link in first comment below." These long posts get exponentially more views than a typical update and the algorithm seems to weight them a little bit better than video. Keep in mind that videos will naturally get greater visibility because they're more interesting. You can also add 1,300 characters in a video post. Videos start playing automatically in your feed and someone has to watch for at least 3 seconds for it to count as a view. User settings determine whether audio is on or off. Viveka sets her audio off, but if a video looks interesting, she'll turn it on. That's why it's important to have captions like you do on Facebook. Unfortunately, LinkedIn doesn't yet have an auto-captioning feature. Right now, LinkedIn video isn't live, although Viveka has heard rumors that live video might be coming. In its current form, LinkedIn video is almost live because you can post video right ...
Dec 22, 2017
Video Creator to Traditional Media Star: The Zach King Story
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Want to know how a well-known creator and book author got his start on YouTube? Interested in how he grew his business on social media platforms? To explore how making YouTube tutorials ultimately led to a book and movie deal, I interview Zach King. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Zach King, a filmmaker and YouTube personality who's known for creating digital magic. More than 20 million people follow him on Instagram. He just released a brand-new children's book called Zach King: My Magical Life, and has a movie option with Steven Spielberg's Amblin Entertainment. Zach explains how trying new social platforms like Vine helped him develop his signature style, sponsorships, and audience. You'll discover how Zach's responsiveness to his audience led him to try new ideas every step of the way. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Video Creator to Traditional Media Star How Zach Became Known The first time Zach applied to film school, he didn't get in. He decided to keep making movies by creating a YouTube channel. While he was figuring out what content to create, his parents encouraged him to do what was comfortable. For Zach, that was teaching people how to create visual effects using Final Cut Pro software. Around early 2008, Zach began teaching Final Cut Pro on YouTube by recording his screen. He slowly gained a following, and at around 30,000 followers, Zach started getting comments from his audience, complimenting his special effects and asking what would happen if he added a story to them. In response to this feedback, Zach created one of his first viral videos, Jedi Kittens. The video, which came out in 2011, is about two cats dueling with light sabers. httpv://www.youtube.com/watch?v=NtgtMQwr3Ko At that point, Zach had been teaching for several years. It was great because even though around 40,000 YouTube subscribers wasn't a ton, it was great for business. He posted hundreds of free tutorials and eventually paid off school by upselling 8-hour training courses. Zach started doing this when he was 19 or 20, and he's almost 28 now. I ask what it was like to have a hit like Jedi Kittens. Zach says he felt this rush of adrenaline, as well as a desire to replicate that success. For a young creator, a million views was awesome (and a lot of views compared to now). However, he realized 10-15 million views were needed to really call a video "viral." He couldn't picture what that looked like but continued to experiment with what did or didn't work, and grew his audience by accident. Around November 2013, Zach got into Vine and was kicking himself for being 9 months late to the platform. Whenever a new social media platform came up, he'd wait for his friends to get into it before creating content for it because doing so is time-consuming. His housemates logged onto the Vine app several times every day. Zach realized Vine had a special effects category that fit with the tutorials he was creating on YouTube. On Vine, Zach started by posting a few of his tricks and these posts developed into his magic theme. He had about 300,000 followers in the first 2 or 3 months, which was similar to the following on his YouTube channel. As his Vine following quickly surpassed his YouTube following, Zach began to see Vine as a primary way to support his business. Through short videos, Zach developed what he calls his "magic style": a visual effect with a magic twist at the end. The effects are as visual and physically interesting as possible because that approach works well on a small mobile screen where most of his viewers watch.
Dec 15, 2017
Visual Personal Branding: How to Build a Loyal Following With Images
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Want to create a strong connection with your followers? Wondering how to capture photos that authentically tell your brand's story? To explore how to develop your visual personal brand on Instagram and beyond, I interview Jenna Kutcher. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Jenna Kutcher, host of the Goal Digger Podcast. She's formally a professional wedding photographer. Thousands of people have taken her online course, The Instagram Lab. Jenna explains how to curate photos and write captions that tell authentic stories. You'll discover tips for taking compelling photos and planning your Instagram feed around an overall strategy. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Visual Personal Branding Jenna's Story During college, Jenna studied corporate business and thought she'd become a CEO. After graduation, she got her dream job as an executive at a Fortune 500 retailer but quickly realized she wasn't inspired by her work. Jenna decided to pursue something creative and purchased a $300 camera on Craigslist. She had no idea that camera would be her one-way ticket out of corporate America. Jenna started a blog, where she shared how she loved photography, even though she says she had no idea what she was doing. Within a year, Jenna booked 25 weddings and was able to leave her corporate job to pursue full-time entrepreneurship. Fast-forward six years. Jenna had photographed more than 125 weddings and was doing well, while a lot of her creative friends struggled to make ends meet. They weren't sure how to run a business or how to market themselves. Jenna realized she must be doing something different to be able to build a six-figure business in three years flat, using a skill in which she had no background. She decided to teach others what she was doing. As Jenna pivoted to teaching, Jenna began to learn how to market herself online. Although the technical aspects of online marketing were intimidating at first, Jenna took courses, looked at how other people were marketing themselves, and then challenged herself to figure out her unique selling proposition. Jenna loves putting her own twist on what other people are doing. Today, Jenna has more than 150,000 Instagram followers, and she's proud of the engagement she gets from them. They're always excited to see what's coming next. As Jenna's business continues to evolve, so does her Instagram account. Jenna shares pictures of her and her life that create connection along with facets of her business that drive income. However, her Instagram posts don't always come from a place of selling. Listen to the show to hear about the conversation that inspired Jenna to switch from wedding photographer to teacher. How to Create a Visual Personal Brand First of all, Jenna says, you don't have to be a professional photographer to stand out on social media. It's easy for people to look at her content and say, "Well, of course you're doing well. You are a professional photographer." Jenna doesn't attribute her success to that. It's the way she puts her Instagram feed together, which is like a visual magazine, an editorial piece about her and her brand. Although Jenna's Instagram is curated, it's still authentic. She looks at the overall story and pieces it together through photos, captions, and Instagram stories. The curation of social media is a beautiful thing, she adds. People go onto social media to escape, to find solutions, or to be inspired. A visual brand is like a billboard for your business. Share what you want other people to know about you in a way that creates a connection lo...
Dec 08, 2017
5 Social Tools for Social Media Marketers
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Want to save time creating content and ads for your social media marketing? Interested in tools that help you track content and ad performance? To explore tools that simplify a marketer's job, I interview Ian Cleary. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Ian Cleary, the founder of RazorSocial.com, a digital agency with a popular marketing technology blog. He's also the co-founder of OutreachPlus, an email marketing outreach tool. See OutReachPlus.com. Ian explains how specific tools can help you find and share articles, blog posts, and user-generated content. You'll discover Ian's recommended tools for creating video, making website content easy to share, and managing big ad campaigns. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: 5 Social Tools for Social Media Marketers Find Content to Share via Feedly Building relationships involves identifying who's creating relevant content and sharing it. When the creators notice you sharing their content, they'll hopefully share yours, too. Ian uses Feedly to find the content he shares. Feedly pulls all of the blogs and websites he follows into one place. It's a great alternative to subscribing to a bunch of emails or checking the site of every blog you follow for a new article. Within Feedly, Ian uses collections to organize all of the blogs and websites he follows. For example, he has a collection for social media, and within that collection, he keeps up with a lot of influencers, people he looks up to, and knows write great articles. On a daily basis, Ian logs into Feedly to see the latest articles from all of his sources. Within each grouping, Ian looks for the latest posts. Depending on how the blog or site is set up, he can either read an entire article within Feedly, or read part of it and then click a link to the blog to read more. In this way, Ian curates the best articles for himself and to share with his audience. The Boards feature, which Feedly released about a year ago, also helps Ian curate content. Ian keeps one board for himself and another to share content with his team. For instance, if Ian finds a really good article, he'll add it to his team board, put a comment on that article, and then someone on his team will share it on social media. With the comments feature, Ian can do more than post a link to share. He can write something that relates to the linked article and then his team can turn it into a tweet or a Facebook update. Feedly has desktop and mobile versions, and the mobile versions have a nice interface. When Ian is out and about, he uses the mobile version to catch up with his feeds whenever he has a few extra minutes. Feedly can share items to platforms like Twitter on its own, but if you use automation or scheduling tools, Feedly also integrates with some of those. For example, if you use Zapier (an automation tool), you can integrate Feedly with it to share something to Twitter or Facebook, or save an article somewhere. Feedly also has Buffer (social media scheduling) integration, so just enable Buffer and add an article straight into the queue. The free version of Feedly allows you to follow up to 100 different sources. The pro version costs $5.41 per month and includes unlimited boards (among other features). The team version is $18 per month per person and adds a lot of team-based functionality. One new Feedly feature is a mute filter, Ian adds. If certain words or things you don't want to see appear in your feeds, you can mute them. Listen to the show to hear my thoughts on Feedly and sharing others' content. Create Videos With Lumen5
Dec 01, 2017
Future of Live Video: 360 Live and Virtual Reality Live
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Wondering what emerging technologies are coming to social media? Curious about how to share immersive experiences with 360-degree video or virtual reality (VR)? To explore live 360 video and VR for marketers, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Joel Comm, a live video expert. He's the author of the books Live Video Revolution, Twitter Power 3.0, and many others. He's the co-host of The Bad Crypto Podcast, which is rising in the iTunes ranks. Joel explains how social media marketers can take advantage of live 360-degree video and VR. You’ll learn about consumer-friendly equipment for sharing 360 video and VR experiences. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Future of Live Video What Is 360 Video? A 360-degree video is shot with a camera that captures a 360-degree view. A 360-degree camera may have a lens on the top that captures everything all around it. Other 360-degree cameras have lenses on two sides that capture everything top to bottom, left to right, and then stitch together all the images. A 360-degree view makes videos completely immersive. The viewer can see everything within the range of the camera, whereas traditional video is limited to wherever the camera is pointing. Because 360-degree video brings people into an experience just as if they're there, this type of video is a powerful storytelling tool. Also, people find it empowering to control where they're looking. People can swipe around with a finger on a mobile device or click around with their mouse via desktop to look in any direction. A live 360-degree video is broadcast through live video apps including Facebook, YouTube, and Periscope that have adopted 360-degree video. 360-degree video has all sorts of applications. Joel has seen people in the travel industry, or just traveling, using 360 live. For example, viewers can experience being in St. Mark's Square in Venice, on a surfboard on the ocean, or in a museum. They're able to look around and see what the broadcaster is experiencing. The travel realm will be a huge arena for live 360. Travel Oregon: Mt. Bachelor 360 Video There's a reason Mt Bachelor is a playground for all winter enthusiasts. Just take a look around. Posted by Travel Oregon on Friday, February 3, 2017 Also, realtors use 360 video to show off homes, apartments, and business spaces to give people a virtual tour of a property that's for sale without actually going to the location. Prospective buyers can click around, look at a house, and imagine where their furniture might go. As part of a home tour, you might walk through the back door into the backyard so that the viewer can click around to see how it looks. Last spring, Joel shared a live 360 video from the Denver Zoo. A baby giraffe was at the zoo, and people are always interested in baby giraffes. Joel shared his experience through his Insta360 Nano camera, which plugs into his iPhone and turns it into a 360-degree camera. Joel went live on Periscope, broadcasting the baby and adult giraffes. Viewers loved being able to have that experience with him. Because viewers can look anywhere as the video plays, Joel points out interesting views by saying something like, "Look at that baby giraffe over there." To remind viewers how to look around, he'll say, "Just swipe and you can see everywhere. Swipe down to look up at the sky and swipe up to look down at the ground." Baby Giraffe at Denver Zoo in 360 --#golive https://t.co/2VY4VwER2T — Joel Comm (@joelcomm) April 2, 2017 Plus, live video allows you to interact with the live audience,
Nov 24, 2017
Facebook Ad Custom Audiences: Retargeting Those Who Know You
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Want to create Facebook custom audiences that move people into your sales process? Looking for tips on using new Facebook custom audience options? To explore ways to use custom audiences for Facebook and Instagram ads, I interview Amanda Bond. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Amanda Bond, a leading Facebook ad strategist. She's a regular correspondent on the Social Media Marketing Talk Show. Her Facebook ads course is called "The StrADegy System." Amanda explains how custom audiences based on engagement can trigger an ad sequence that furthers your marketing objectives. You’ll discover tips for promoting events and segmenting audiences based on video views. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Ad Custom Audiences Custom Audiences Overview When you advertise on Facebook, you can target people who have an existing relationship with your business. This existing relationship is the basis for custom audiences, which are really remarketing or retargeting audiences. Audience types: Facebook gives you six options for defining the existing relationship between your business and your ad audience. To find these options, open Facebook Ads Manager and then go to the Audiences tool. After you click the button to create a custom audience, you see all of the ways you can define the existing relationship with your business. For starters, you can target customers by uploading a CSV file of customer data, such as email addresses from your customer database or webinar attendees. This option also allows you to target ads to people on your email list. When you choose to create an audience of website visitors, Facebook adds people who visited your site and thus triggered the Facebook pixel. With this option, you can segment the audience (for example, by targeting people who visited this page but not that one). You can create as many exclusions or multiple page visits as you want. If you're an app developer, you can create an audience of people who are interacting with your app activity. A new option is offline activity, such as traveling to a store or calling on the phone. Amanda predicts that offline activity tracking will start attracting businesses with larger advertising budgets to the Facebook ecosystem. Amanda is especially fired up about the engagement option because it's fun and so in line with social media marketing. With the engagement option, you create an audience of people who have interacted with your business via Facebook or Instagram. Engagement types: You can define an engagement audience based on six different engagement elements. The first is video, which allows you to create an audience of people who have watched at least 3 seconds of your videos on your Facebook page or your Instagram business profile. Amanda discussed Facebook Video Retargeting for Live Video and Beyond the last time she appeared on this podcast. The second element is lead forms. If you already use lead ads, you can get back in front of people who have opened or completed your lead form. Third, the canvas experience is like a little micro-website within the Facebook platform. Create a list of people who have opened those collections or canvases on Facebook. The fourth option is Amanda’s favorite: Facebook page engagement. You can reach anyone who has visited or interacted with your Facebook page again through advertising. The options here, discussed later in the show, should motivate any business owner to spend more time on their social channels. The fifth option is similar to Facebook page engagement,
Nov 17, 2017
YouTube Pre-Roll Ads: How to Acquire Customers With Video
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Want your ads to drive more sales? Interested in the benefits of YouTube pre-roll ads? To explore how to sell products and services with YouTube pre-roll ads, I interview Billy Gene Shaw. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Billy Gene Shaw, a Facebook and YouTube marketing expert. His agency helps businesses acquire customers. He's also the founder of the School of G.E.N.E.I.U.S. Billy Gene provides tips for creating attention-grabbing pre-roll ads and offers that compel viewers to click a call to action. You'll discover how to serve YouTube pre-roll ads via a specific video, topic, or location. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: YouTube Pre-Roll Ads Billy Gene's Story When Billy Gene was at a professional low, he was making cold calls all day, selling online education from a university he didn't believe in. After he found out the company's CEO made $25 million a year in online business, he quit the next day. Billy Gene called one of his buddies who had just inherited some money and said, "Dude, we need to figure out something about this online stuff." Long story short, they discovered Facebook ads and Billy Gene saw and fell in love with the possibilities. This was in 2012 and 2013, when Facebook ads appeared only in the right column, not in the news feed. Over the last few years, Billy Gene has worked with a lot of franchises like Massage Envy, Kia Motors, and Orange Theory Fitness. His agency helps them get more customers. When a company hires his agency, they want results, Billy Gene explains. They don't want a new website or organic posting. They want one thing: more money than what they're spending working with him. If you can bring a business three times the revenue you cost them, those relationships last a long time. Listen to the show to hear Billy Gene list his basic tools for attracting customers in an automated and predictable way. What Are YouTube Pre-Roll Ads and Why Use Them? When you're on YouTube looking to be entertained, the pre-roll video is the one that pops up before your video. The ad isn't what you searched for and you can't skip it for the first five seconds. These ads are also called in-stream ads. Billy Gene spends a lot of money on advertising across several platforms: Facebook, Instagram, billboards, podcasts, and so on. In 2017, he believes YouTube is the most profitable, easiest, fastest, and most affordable way to get customers. If you're not using YouTube ads, you're missing out on a giant opportunity, he says. Everyone is Facebook-centric these days. People are finally becoming hip to social media and they start with Facebook. Because there's a bigger barrier to entry with video on YouTube, it's much less competitive. Both platforms use a bidding system, and where there are more people it's more expensive. Plus, Facebook is increasing prices, especially with the holidays coming up. When the market zigs, you should zag. YouTube is the zag, which is why it's so profitable right now. Plus, it gives you the opportunity to physically be in front of your customers. Seeing someone's face, watching their body language, and taking in their environment build a level of trust that you can't do with an image. Listen to the show to discover what prevents people from doing YouTube ads. Examples As an example of what YouTube ads can do, Billy Gene talks about an ad promoting his membership site. Members pay about $100 per month, and he teaches a new skill each month. For the first year, he reached about 300 to 400 members using only Facebook ads. Beginning this year,
Nov 10, 2017
The Facebook Algorithm Explained for Marketers
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Want to maximize the reach of your Facebook posts? Wondering how the Facebook relevance score and boosting posts can help? To explore what marketers need to know about the Facebook algorithm, I interview Dennis Yu. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Dennis Yu, a Facebook ads expert and CTO of BlitzMetrics: a business that's part school and part agency for social marketers. For the past 20 years, Dennis has been working in marketing and analytics. He used to work at Yahoo! running analytics. Dennis explains how Facebook’s algorithm prioritizes different types of engagement and post content. You’ll discover how Dennis boosts posts to manage ad costs. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: The Facebook Algorithm Explained for Marketers Dennis' Story Dennis, who has done analytics at Yahoo! and helped build the website for American Airlines, has always been into math and data. In May 2007, when Facebook launched its app-building platform, he built one of the first apps. Dennis had one of the original Facebook accounts and shares that in the beginning, Facebook didn't really have analytics, a news feed, or an ad system. As his app gained several million users, Dennis discovered a treasure trove of data. These days, Dennis builds training systems that help young adults become apprentice digital marketers. His passions have always been mentorship and creating systems that enable him to scale his mentorship efforts. Students complete the training, are certified, and are then paid to work on packages. The system is completely self-funded so every penny goes back to training young adults. Dennis thinks this reinvestment is the only way for businesses to scale. The training courses are based on actual execution. The more execution, the better the training and the more data available for developing standards for working with Facebook, Google, and other platforms. Working with big organizations such as the Golden State Warriors, Rosetta Stone, food companies, and car companies gives BlitzMetrics a lot of data. This data helps them see patterns better and create benchmarks. For example, they can see that posting photos to galleries leads to more reach than posting single photos. Listen to the show to hear Dennis discuss similarities between the Facebook algorithm and Google search. The Purpose of the Facebook Algorithm Back in 2007, you could trick the algorithm pretty easily; post statuses or get enough people to talk about something, and it would take off. Since then, the Facebook algorithm has become smarter because Facebook has more data. More users produce more things such as video, images, and apps. Instead of looking at pure engagement, the algorithm now looks at how long people watch videos, click-back rates, and other factors that indicate whether something is a legitimate signal. Today, the algorithm's job is to show users relevant content. The more content (more friends and more posts), the stronger the algorithm's filter power has to be to deliver relevant content. For instance, the average user has more than 500 friends and likes 150 or more pages. The amount of content being produced keeps growing, while the user's attention remains finite. The more friends added and pages liked, the stronger the algorithm's filter power needs to be to determine what a certain user wants to see. The number of times a user logs in per day also matters. The algorithm needs to work differently for a user who logs in once or twice per day versus 20 times per day. Plus, based on where you are, what you're doing,
Nov 03, 2017
How Social Media Has Evolved and Where It Is Headed
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Want to prepare for emerging social technologies and marketing tactics? Wondering how to reach your audience as algorithms change? To explore the past, present, and future of social media marketing, I interview Brian Solis. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Brian Solis, a digital analyst and futurist at the Altimeter Group. He's considered one of the founding fathers of social media marketing. He authored The Social Media Manifesto and the book Engage. His most recent book is X: The Experience When Business Meets Design. Brian explores the insights revealed in his most recent update to The Conversation Prism. You'll discover how human aspiration and intent can help you reach your desired audience as social media continues to evolve. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How Social Media Has Evolved and Where It Is Headed Social Media in 2007 The early days of social media were a really exciting time, Brian explains. After Web 2.0 in Silicon Valley in the mid-2000s, Facebook opened to the public in 2006, Twitter appeared in 2007, and early social networks like Friend Feed and Friendster were still around. Some people saw the promise of social media but most of the world had no idea. There was zero direction. Social media was, and still is in some ways, the Wild West. When Brian wrote The Social Media Manifesto, he was thinking about the idea of a revolution. Social media had the potential to be a great democratizer of information. Social media was a platform where everyone could share their voice. As someone who struggled to get through to traditional media or buy media to reach people, Brian believed that the ability to reach people directly and people-to-people engagement were going to be the future of all media. Brian wrote the manifesto so individuals, marketers, brands, and traditional media would think about the potential and how to be part of the movement, rather than try to control it and broadcast through it. At the time, Brian ran a couple of companies, including an early digital agency/lab dedicated to helping startups reach their markets. Using techniques that might be considered "growth hacking," the agency found clever, nontraditional ways of helping companies with few resources get as big as they could so they could get acquired, make an IPO (initial public offering), or simply reach profitability. Brian was in and around the development of not only social media but also many other social technologies. Brian says after the rise and fall of Web 1.0, Web 2.0 showed promise but was then hit with the economic challenge of the 2008 recession. However, Brian was interested in the way social media seemed almost recession-proof. It took everything by storm. For instance, South by Southwest Interactive enjoyed a surge in popularity around 2005 through 2007 with the rise of Web 2.0 and social media. Plus, it was the beginning of entrepreneurship, at least in this era. Everybody in every industry was suddenly a social media pro. You had marketers, advertisers, coaches, you name it. Everybody latched onto social media because it seemed like it was the next gold rush. Social media showed the promise of fantastic opportunities, not just from a market or a profit standpoint, but for changing the world. Brian wanted to do his part to steer social media in a positive and productive direction. Listen to the show to hear more about the evolution of the Internet and social media. The Conversation Prism Brian started working on The Conversation Prism in 2007, and it officially launched in 2008 at South by Southwest w...
Oct 27, 2017
Chatbots: Marketing Automation via Messenger
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Wondering how chatbots can improve open and click-through rates on Facebook? Want to build funnels into your chatbot messaging? To explore how to develop marketing messaging that works in Facebook Messenger chatbots, I interview Andrew Warner. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Andrew Warner. When Andrew was younger, he built a company to $30 million in annual sales. Today, Andrew is the founder of Mixergy, a site and podcast focused on tech startups. Andrew's newest venture is called Bot Academy, a site focused on chatbots. Andrew explains the many advantages chatbots offer compared to email. You'll discover how tags and the right content can create interactive and engaging chatbot conversations. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Chatbots How Andrew Got Into Chatbots Since 2008, Andrew has been running Mixergy, a podcast and website focused on helping newer tech entrepreneurs learn from a variety of experienced tech entrepreneurs and exploring topics like their backgrounds, how they built their businesses, and why those businesses worked. Although Andrew had made angel investments in chatbot software companies, he didn't really use them in his work until his company had a problem with its email open and click-through rates. A big part of Mixergy's business is growing their email list for relationship-building with future customers. To improve those rates, Andrew tried many things including adjusting their funnel, but nothing worked. Then Andrew realized he was complaining to his team about the problem not with email, but via chat apps such as Facebook Messenger, iMessage, and Slack. Although Andrew was communicating with people he loved and worked with using chat, he was using email to communicate with prospective customers. He began to question whether email was the issue. Andrew decided to test how communicating with customers via chat would impact the metrics for his business communications. When they communicated with customers via chat, open rates rose from 20% to 30% with emails to 80% to 95% on Facebook Messenger. Click rates rose from 5% on email to more than 50% on Messenger. Andrew recalls driving from San Francisco to Napa to get away from work for the day. Two different people called him during the drive and said, "Please show me how you're reaching people on Facebook Messenger." That's when Andrew realized chatbots were the future and he could build a business based on chat. The first company Andrew invested in was Assist, founded by his friend Shane Mac and the founder of Geek Squad, Robert Stephens. One of their tests was this chatbot that at first worked on SMS text messages and then Facebook Messenger. They were so plugged in that when Facebook was thinking about chatbots, the duo went to Facebook's offices to talk about it. Then when Mark Zuckerberg announced chatbots at F8 2016, Andrew asked himself, "Why am I not paying more attention to what Shane and Robert Stevens are telling me?" That's when he started to get really lit up by the idea of chatbots. Listen to the show to hear about other efforts that didn't help Andrew improve metrics for his email list. What Chatbots Can Do and Why Marketers Should Care Chatbots can provide a sense of immediacy that email doesn't. Marketers can use this immediacy to share timely reminders and links. For example, someone who registers for one of Andrew's webinars receives the message, "Press this button and my chatbot will remind you on Facebook Messenger." When it's time for the webinar, the chatbot reminder makes the recipient's phone vibrate and ...
Oct 20, 2017
How to Get Leads and Customers at Events
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Wondering how taking part in live events can help your business? Interested in tips on networking and sponsorships for events? To explore how to connect with and develop leads by attending physical events, I interview Emily Crume and Demian Ross. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Emily Crume and Demian Ross from our biz dev division at Social Media Examiner. Each has been attending events for years with an eye on prospecting. Emily and Demian explain how attendees can prepare for an event and network with people they want to meet. You'll discover how different types of event sponsorships can build brand awareness and help you find prospects. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Grow Your Leads and Customers at Events Why Consider Events to Prospect? Events are a great way to meet people and develop long-term relationships, Emily explains. Events are also a great way to increase awareness of your business. At the time of this interview, Emily is at INBOUND in Boston with "22,000 of my new potential best friends." Everyone is attending sessions and learning from each other. Emily is going to demos, meeting new customers, and finding potential tools and solutions for the Social Media Examiner audience. Her secret mission is to find opportunities, which is why so many people go to events. It's also about speeding up the KLT (know, like, and trust) factor, Demian adds. You've got to get to know someone and like them, and then you'll be open to trusting them. People want to do business with people they trust. Because you're physically able to talk to and reach out to people and build a connection, you expedite that relationship. Networking in person is still so important, even in 2017. When I first started Social Media Examiner in October 2009, I went to two events, BlogWorld and MarketingProfs B2B Summit. In about a week, I accomplished something that would normally take a year or more. Something magical happens when you meet people face to face, even if opportunities don't present themselves immediately. Whether you're in the event world, a consultant looking for customers, a company that sells digital or physical products, or in professional services, you can benefit from going to events. Listen to the show to discover some of the people I became friends with at events in October 2009. Attending Events Emily, Demian, and I discuss the four different levels of event involvement. The first level is buying a ticket and going to an event. At Podcast Movement and VidSummit, my goals were to network, so all I did was stand in the halls, talk to people, and meet some of my existing contacts. Often, those contacts would introduce me to new people. Also, I might host a breakfast, lunch, or dinner. When you sit down to share a meal with people, amazing opportunities present themselves. Emily likes to meet with existing customers and support their activities at events. For instance, she'll attend their sessions and go to their demos so she can also learn more about their businesses and find ways to help them connect more deeply with our audience. Go to activities that align with your type of business, she suggests. Learn new things, get inspiration, and hone your craft while finding other like-minded people. Demian goes to events to meet with people who see the power of exhibiting, as well as to discover who their decision-maker is (something easier to find out in person). He wants to learn about what people do so we can see whether it's a good fit. Whether you're there to scope out exhibitors or as an attendee,
Oct 13, 2017
Creating Short, Snackable Videos for Instagram and Beyond
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Wondering how to film and edit compelling 60-second videos? Want your videos to boost social media engagement? To explore how to create short videos for Instagram and Facebook, I interview Lindsay Ostrom. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Lindsay Ostrom, founder of PinchofYum.com and author of the Tasty Food Photography ebook. She also co-founded Food Blogger Pro, a membership site for developing and monetizing food content. Lindsay explains why short videos work and how to create a hook that captures viewers' attention. You'll discover tips for lighting and editing your videos. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Creating Short, Snackable Videos on Instagram and Beyond Lindsay's Story Lindsay began her career as an elementary school teacher. She taught fourth grade and loved it. After school, Lindsay liked trying different things in the kitchen and started a food blog as a hobby. Lindsay enjoyed creating the recipes, and the game of seeing how many followers and comments she could get. Even in the early stages, she liked digging into the analytics. The blog started in 2010, and after a year, traffic continued to pick up. Then Jane Wang, the mother of one of the founders of Pinterest, pinned one of Lindsay's recipes. At the time, Jane Wang had one of the most followed accounts and her pin was a lucky break that led to a spike in the blog's growth and led Lindsay on the path toward blogging full-time. Eventually, Lindsay and her husband both left their day jobs to work on Pinch of Yum. They now also have a team of five people. The majority of the content is, always has been, and probably always will be food and recipes. The blog posts include several pictures, the recipes in text, and videos. The blog has a lifestyle side too. Once or twice a month, if something significant happens in their lives, Lindsay talks about it on the blog, although not in a recipe post. The rest of the content is food with personal stories woven into them. Pinch of Yum has about 124,000 followers on Pinterest; 270,000 on Facebook; and 466,000 on Instagram. Listen to the show to hear what Lindsay calls the "funny/embarrassing" part of her blog's growth story. What Are Short, Snackable Videos? Short, snackable videos are around 60 seconds long and typically show only someone's hands as they create a recipe. These videos are like a bridge between a photo of a recipe and a full-blown cooking show. Tasty, which most people are familiar with, deserves a lot of the credit for popularizing this style of food video. Meatball Sub Boats Enjoy a meatball sub without all the mess with this easy meatball sub recipe ! FULL RECIPE: http://bzfd.it/2gd3OQl FIND IT IN OUR APP: http://tstyapp.com/m/isOMiDheUF Posted by Tasty on Friday, August 25, 2017 These videos are frequently shot from an overhead angle. When Lindsay creates her videos, she wants to make people feel like they could be in the shoes of the person cooking. The videos provide an intimate but quick look at how a recipe works and why certain ingredients work together. A snackable video differs from a longer type of food video in both the way the info is given and the way people consume it. For example, a YouTube-style video about how to grill a steak might be five minutes long, and someone might talk about how to choose the best cuts of steak, what temperatures to use, and other specifics characteristic of a deep dive. Snackable videos, like the ones Pinch of Yum produces, are short and have a narrower focus such as a good idea for dinner or some tips and tricks.
Oct 06, 2017
YouTube Remarketing: How to Retarget People on YouTube
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Want your YouTube ads to convert? Looking for effective ways to build remarketing audiences for your ads? To explore tactics for remarketing with YouTube, I interview Brett Curry. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Brett Curry, CEO of OMG Commerce and a YouTube ads expert. He authored "The Ultimate Guide to Google Shopping" for Shopify. He's also host of the eCommerce Evolution podcast. Brett explains different ways to combine search, shopping, and YouTube options to build target audiences that convert. You'll discover how to estimate the cost of YouTube ads and manage your budget. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: YouTube Remarketing Brett's Story Right out of college, Brett started a small ad agency. In school, he sold radio ads, but he loved the way local TV ads made an impact and created local celebrities. In 2004, Brett got into search and SEO, which led to building OMG Commerce in 2010. OMG Commerce is a full-funnel ecommerce marketing agency. At every stage of the funnel, the agency focuses on attracting the right shoppers to each client's brand. To do that, they combine search, shopping, display, and YouTube ads. Brett thinks that search ads and YouTube ads are a match made in heaven and that YouTube ads create unique opportunities for remarketing. For example, OMG Commerce has a client that sells iPhone accessories. At the top of the funnel, if someone is looking at iPhone case reviews, the agency targets that person with a YouTube ad. Someone actively searching on Google for a specific product such as an iPhone 7 Plus screen protector will see a Google Shopping ad. When someone who clicks doesn't convert, they begin seeing remarketing ads. Although OMG Commerce primarily uses Google products, Brett believes in using any kind of marketing that works. Also, connecting the dots at the top, middle, and bottom of the funnel is important. Brett's agency makes sure clients have AdWords conversion tracking, Google Analytics, and the correct attribution model. Then the agency pulls together all of these elements so their clients see the impact. Listen to the show to learn how Brett's company built their claim to fame. YouTube Versus Facebook Ads Brett says a lot of merchants getting good results advertising on Facebook want to know if they can do something similar on YouTube with the Google Display Network. The answer, for the most part, is yes. (Remember that Google owns YouTube.) Businesses usually want to do both YouTube and Facebook ads. Compared to Facebook, YouTube advertising has advantages. Facebook counts a video view after three seconds, whereas YouTube counts a video view after someone has watched for longer. With YouTube, a view counts after 30 seconds or the length of the video if it's shorter (like a 15-second ad). That longer view time is a better measure of whether someone is engaged with the video. Plus, YouTube is expanding the ways you can target viewers. With in-market audiences, you can target people who are in the market for a particular type of product. For instance, if you work in the skincare business, you can choose people whose search patterns indicate they're in the market for skincare products or services. With affinity audiences, you can target someone who's into travel, food, or something else. Brett thinks one of the best options is the ability to target someone based on their search behavior because YouTube is the number-two search engine (behind Google). Search behavior offers great insight. For example, you can learn not only that someone is looking for recipes,
Sep 29, 2017
Product Evangelism: How to Evangelize and Create Advocates
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Want to create an intensely loyal fan base for your product? Wondering how a product evangelist can help? To explore how product evangelism supports the sales process, I interview Guy Kawasaki. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Guy Kawasaki, the chief evangelist at Canva, a brand ambassador for Mercedes, and formerly the evangelist for Apple Computer. He's written many books including The Art of the Start and Enchantment. His new course is called The Art of Evangelism: How to Promote Your Product, Service, Company, or Idea. Guy explains the benefits of evangelism. You'll discover the most powerful tool for an evangelist. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Product Evangelism Evangelizing for Apple Guy started working for Apple around 1983 or 1984, during the introduction of the Macintosh computer. As a software evangelist, his job was to convince developers to write Macintosh software and peripherals. Apple used the term evangelism because the company viewed Macintosh as not merely another personal computer platform, but as good news. "Evangelism" comes from Greek, meaning "bringing the good news," so Guy brought the good news of Macintosh to developers and explained how it would, in the words of Steve Jobs, "dent the universe." Initially, the response was enthusiastic because Macintosh was so different from the Apple II and the IBM PC. Macintosh offered a way for many developers to write the software they always wished they could use. The graphic user interface and color provided a brand-new palette. After the positive initial reaction, the honeymoon period wore off. Developers found writing Macintosh software difficult because they lacked tools and documentation. Anyone who was used to developing 80x24 column-based software had to work with MacPaint and MacWrite. Also, developing for a graphical user interface required a completely different mindset. Guy explains how his background in jewelry sales (an intensely personal business) helped him with evangelism for Macintosh. Because Macintosh was new technology, it required the suspension of disbelief. People needed to believe this new personal computer platform could succeed. Instilling developers with that belief is also a very personal interaction. Today, the concept of evangelism is similar to how it was back then, whether you're creating graphics with Canva or computing with Macintosh. The difference is a product evangelist has so many more tools now. There's social media, video conferencing, all kinds of things that break down distance, barriers, and costs. Listen to the show to learn what tools Guy had for evangelism back in the day. Benefits of Evangelism The difference between evangelism and sales is an evangelist typically has the other person's best interest at heart. It's not about fulfilling a sales quota and earning commission. When Guy worked for Apple and asked people to support Macintosh, he believed it would empower them and add a new line of revenue to their businesses. Today, as the evangelist for Canva, when Guy asks people to use it, he truly believes it will make them better graphic designers and enable them to create graphics that will increase their effectiveness as a communicator. If someone uses Canva, bought a Macintosh, or wrote Macintosh software, it was good for him, Guy adds. However, it was also good for the other party. That's the crucial difference between evangelism and sales. Guy also emphasizes that evangelism requires a great product. Today, social media makes product evangelism fast, free, and easy.
Sep 22, 2017
How to Work With YouTube Influencers
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Want your ads to reach an enthusiastic niche audience? Have you considered collaborating with YouTube video influencers? To discover how to work with influential YouTube creators, I interview Derral Eves. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Derral Eves, one the world's top YouTube video marketing experts. He's consulted with many of the world's largest YouTube channels and is also the founder of VidSummit, an industry conference for video creators, agencies, and brands. Derral explains how to collaborate with YouTube influencers and maximize your ads budget. You'll discover what you need to know about how to disclose influencer/brand relationships. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Work With YouTube Influencers Derral's Story Since 1999, Derral has worked with brands and businesses through his agency. Originally, Derral's focus was using search engine optimization to increase websites' visibility. After YouTube came along, his agency began optimizing clients' lead generation videos on Google. Derral helped the owner of a pest control company quintuple his business, and over a year, helped The Piano Guys go from being unknown to having 1.8 million subscribers and hundreds of millions of YouTube video views. Through his work with The Piano guys, Derral saw the power of audiences and the influencing power of his client. He was shocked at how engaged and excited people could get about sharing someone else's vision, mission, and purpose. Through YouTube, The Piano Guys created a tribe and became visionaries. They brought people together and spread their uplifting message to the world through music and visual representation. People who work together and grow communities can ultimately change the world, Derral believes. Derral decided to focus solely on developing audiences and building influence and sold off the other portion of the business around 2007 or 2008. Since this transition, Derral has been especially attracted to projects and people that are making a difference in the world. Derral and his company have helped 14 different channels start from scratch, reach more than a million subscribers, and generate 21 billion video views. After working with every vertical on YouTube, Derral has found a system for creating audiences. Also, he's learned how influencers affect their tribe and get people involved in changing the world. As Derral and his team have navigated this landscape, they've learned that influencers aren't a new trend. They've been around since the beginning of time. People are put in positions of influence. Derral has also learned that the way influencers communicate and interact with fans can make a big difference. By simply interacting like a regular person with their audience, influencers can have a positive impact on people. Listen to the show to hear Derral give an example of a great interaction between a fan and an influencer. Why Work With YouTube Creators? One of the biggest challenges an agency faces is how to get the most visibility for their clients. You can always pay for an ad; however, influencers can make an impact that an ad can't because the fans who engage with a specific creator or influencer are willing to listen and take direction from that influencer. Those fans have a sense of loyalty to the influencer, who's already part of their lives. When agencies look for the most effective way to reach their intended audience, they have choices. They can do a targeted ad, integrate an influencer in the ad and target the influencer's demographic,
Sep 15, 2017
Medium: Why Bloggers Should Consider Publishing on Medium
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Want to position yourself as an authority on a specific subject? Have you considered publishing your blog posts on Medium? To explore how Medium can benefit bloggers and marketers, I interview Dakota Shane. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Dakota Shane, a social media columnist for Inc.com. He co-founded Arctiphi, a social media agency for breweries and restaurants. He's also a top writer in the social media category on Medium. Dakota shares how to maximize your content's reach using Medium. You'll discover tools and tactics for building your email list with Medium articles. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Medium Dakota's Story Right after Dakota graduated from college in 2015, he and his brother launched their agency. Dakota was learning all he could about marketing, social media marketing, and content marketing from podcasts, books, and client experience. Dakota comes from a family of creative people and grew up writing stories. In his career, this writing bug stayed with him and he wanted to write about what he was learning as a marketer. At the time, his two choices for housing content were the blogosphere and LinkedIn. Although the blogosphere was the gold standard, Dakota felt that the landscape was saturated and it would take too much time and effort to gain a following while also working a full-time job and running a business. The articles Dakota wrote on LinkedIn flopped, and the platform also seemed a little too formal for his voice. When Dakota found out about Medium, he was excited because it looked like a place where he could talk and write the way he wanted. Based on everything he'd learned since college, Dakota wrote an article titled 200+ Podcasts, 100+ Articles, and 20+ Books in 11 Bullet Points. Then he dug up the personal Twitter handle of the editor of his favorite Medium publication (The Mission) and sent him the link. The editor replied, saying the article looked great and would be published in the morning. The next day, Dakota woke up to a slew of notifications: hundreds of people shared and thousands of people had already read the article. He saw the power of Medium as a platform and realized his life and business were about to change for the better. Dakota has been seriously writing on Medium for the last year and a half, and his consistency on the platform has led to opportunities with niche social media blogs. To get those opportunities, he gathered links to his highest-performing works on Medium, wrote a pitch on why he would be a good fit for their publication, saved it as a draft, and kept sending it out. After landing spots on bigger social media blogs, Dakota used those credits as leverage to get his first speaking gigs and podcast interviews. On his third try pitching to Inc.com, he landed a column and has been writing for them for the past few months. Listen to the show to discover who shared Dakota's first Medium post. Why Write on Medium? There are four reasons to write on Medium. First, Medium provides a ready-made audience that most writers, creators, or marketers don't have and that would take years to build. Second, and most importantly, Medium presents an opportunity right now because it's at that sweet spot between an emerging platform (which could be a risk) and an established platform (which could be saturated). Since it's in this position, Medium can open doors for a creator, writer, or marketer to brand themselves as an authority on a specific subject. Although Medium has kept recent metrics to themselves, as of late 2016 there were 60 million monthly use...
Sep 08, 2017
How to Generate Revenue With Your Content
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Want to make money from your content? Wondering how a loyal audience can create business opportunities? To explore business models that help publishers generate revenue, I interview Joe Pulizzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Joe Pulizzi, founder of the Content Marketing Institute and Content Marketing World. He's written five books including Epic Content Marketing and Content Inc. His newest book is called Killing Marketing: How Innovative Businesses Are Turning Marketing Cost Into Profit. Joe explains how high-quality content can transform marketing from a cost center into a profit center. You'll discover the different ways you can monetize your content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Generate Revenue With Your Content Why Joe Wrote Killing Marketing Joe and co-author Robert Rose work mostly with large businesses. They've been seeing a trend where businesses are viewing marketing as a profit center rather than a cost center. Only a few companies are currently doing things this way. However, Joe believes that over the next 5 or 10 years, marketing as a profit center will be the rule, not the exception. The premise of the book (and the philosophy) is to create trusted relationships with your audience and monetize that relationship by doing more than selling products. You can monetize your business in 10 different ways. Joe says the biggest mistake people make with their marketing is they set up their marketing department wrong. They seek opportunities for the sales team and don't see all of the potential in what their companies can be and sell. Any business that has lasted 10 or 15 years has evolved over time. Yes, selling products is important but you can't lead product-first anymore. The only competitive advantage people have today is communication. Everything else can be duplicated. Marketers need to be refocusing on making markets and creating opportunities for organizations; however, many have lost sight of those objectives. When the focus is on people, not necessarily products, companies can sell all kinds of things they never thought about before. Listen to the show to discover how marketers typically view marketing. Companies Embracing This Premise BabyCenter.com, owned by Johnson & Johnson, is one of the largest sites dedicated to mothers. Eight out of 10 mothers use the site, which is a stellar resource for research and development. Johnson & Johnson monetizes the site directly and launches new products from it. Red Bull Media House is judged as a profit center and media company. Although they're the marketing arm of Red Bull (and want to sell more product), their revenue comes from advertising and content syndication. They package and sell their videos to companies like The New York Times and the Wall Street Journal. They also sell subscriptions (The Red Bulletin Magazine has two million subscribers). One of Joe's favorite examples is Arrow Electronics, which is the 118th company on the Fortune 500 list. They're like the Amazon.com for electronics equipment and they target electrical engineers. Two years ago, they went to Hearst and UBM (Content Marketing Institute's parent company) and bought 51 media properties, including EE Product News. Now, Arrow Electronics is the largest media company in the electronics industry. Although the media division is a marketing arm for the company, the media division is also extremely profitable. Plus, it helps the company sell more products and services. In most cases, marketers simply target customers or prospects with the goal of getting t...
Sep 01, 2017
Selling With Video: YouTube and Facebook Video Marketing
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Want to create a sales video that converts? Looking for expert tips about building rapport with your prospects? To explore how to sell with video on YouTube and Facebook, I interview Jeremy Vest. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers, business owners, and creators discover what works with social media marketing. In this episode, I interview Jeremy Vest, founder of Vidpow, the YouTube-certified agency for big brands and channels including Hewlett-Packard, Funimation, and ServiceMaster. He also created Adobe TV, a video training site for Adobe, and he's the host of the TubeTalk podcast. Jeremy explains how to hook your viewing audience and introduce them to your product. You'll discover why remarketing is essential to improving conversions from your videos. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Selling With Video Jeremy's Story Jeremy has been designing websites and marketing products online since 1998. He also loved teaching college-level web design, graphic design, and marketing classes. When Internet bandwidth increased enough to do online videos and courses, Jeremy realized he could teach many more people via video so he created xTrain, a video-based training company. Then, when YouTube came out in 2005, Jeremy started getting into it immediately. About four years ago, Jeremy launched Vidpow, which helps brands with strategy for creating videos. In his work for Vidpow, Jeremy combines his love for design with his interest in marketing, especially analyzing what improves conversion rates. Vidpow helps brands understand the universe of video and how to navigate it. Over four years, Vidpow has helped clients get more than a billion organic views. Listen to the show to find out how many websites Jeremy has created since 1998. Misconceptions About Selling With Video After Jeremy helps a client create an awesome ad or video strategy, the first thing the client often asks is, "Why aren't we getting massive sales?" Jeremy has to explain that there's no magic pill to sell stuff. It just takes time. Before people take their relationship with your brand to the next level, they need to see your brand 7 to 20 times, whether it's an email, your website, or social media ads. Even the most viral videos and the best sales videos don't produce that result. Instead, someone who has watched your video lands on your web page and gets put into your company's remarketing process. Jeremy believes that video is better than images for selling online. If a picture is worth a thousand words, what's a video worth? Text and pictures are great, but video has the highest capacity to show emotion. Showing your product or service with a video helps it sell better than any type marketing, other than connecting in person. Another misconception is that lots of views mean that your video is a success. However, if you're reaching the wrong people, they won't watch your video for very long. Because the YouTube algorithm prioritizes how long people watch your content, lots of short view times can harm your marketing. Listen to the show to hear me discuss a problem with an Instagram apps article that received lots of views. Traits of Successful Sales Videos Whether your video is on Facebook, YouTube, or Instagram, the first five seconds of your video have to be weird. Seth Godin calls this concept the purple cow. Even if you have a good or great video, odds are most people won't even watch it. The average view duration of Facebook video is six seconds so you have only a few seconds to engage someone and tell their brain to keep watching. One of Jeremy's favorites is the video created by Derral Eves and the Harmon Brothers for Squatty Potty.
Aug 25, 2017
How to Optimize Your Facebook Ads: A Proven Approach
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Want to improve the performance of your Facebook campaigns? Wondering how to successfully test and fine-tune your Facebook ads? To explore his process for optimizing Facebook ads, I interview Azriel Ratz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Azriel Ratz, author of the Facebook Pixel eBook and the Facebook Ads Mastery online course. He manages Facebook ads for clients across the globe. Azriel explains how he researches audiences and creates ad sets. You'll discover which metrics to consider when testing Facebook ad performance. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: How to Optimize Your Facebook Ads Azriel's Story About five years ago, Azriel started working for a friend whose business had an email list of 1,000 subscribers at the time. Azriel's job was to post on Facebook, Pinterest, Instagram, and Twitter and figure out what posts worked or didn't work. When Azriel looked at the analytics and noticed that certain Facebook posts worked really well, his friend suggested scheduling posts at certain times and targeting the posts based on what was already working. For instance, they created yes-or-no poll questions on Facebook, which attracted a lot of reach and activity. The polls asked how people felt about the day's news. They also posted these questions on the website: A basic form asked a poll question and a reader had to give their email address to respond. With this approach, the email list grew to the tens of thousands, all without spending money on ads. Azriel's friend wanted to know what would happen if they started putting money behind these posts, so they started running serious tests on Facebook. Over the next three years, the list grew to about 150,000 email addresses and led to ecommerce sales and client work. Two years ago, Azriel started his own business, focusing solely on optimizing Facebook ads for clients. He discovers what audience and content work best and then uses Facebook ads to target each client's best potential audience with the best potential ads. As a result, clients get the best return on their ad spend. Listen to the show to discover what Azriel studied in college. The Value of Optimizing Ads Most people think that creating Facebook ads is a very basic process. They know who they want to talk to and what they want to say. Based on that knowledge, they create an ad, choose an audience (thinking Facebook will figure it out), and let the ad run. They believe the cost is what it is, and they can't do anything about it. However, Azriel explains, if a business talks to the same person a different way by creating slightly different ads, this change could possibly save the business money on the cost to reach that person. Over time, a savings of even one cent per click could potentially save a company hundreds of thousands of dollars, depending on the ad spend. Listen to the show to hear my thoughts on conversion rate optimization. Azriel's Process Azriel's process reflects the structure for creating ads in Ads Manager. However, before you begin creating ads in Ads Manager, you can use the specifics of Azriel's process to begin thinking about how to build your ads. Identify what business goal you want to achieve by running these ads: Do you want to get leads? Do you want people to attend your webinar? Do you want people to visit your store? Your business goal helps you choose which type of campaign will most likely get you the right results. If you choose a page likes campaign, don't expect to get webinar subscribers. A video view campaign isn't ideal for getting purchases on your website.
Aug 18, 2017
Growing Social Media Examiner: The Bumpy Road of Pursuit
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Ever wonder how Social Media Examiner started? Are you curious about the obstacles we faced in building a sizable media entity? Sit back and learn the story that led millions of people to us. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, my friend Mark Mason, host of the Late Night Internet Marketing Podcast, interviews me to celebrate the fifth anniversary of the Social Media Marketing podcast. We'll explore the core skills that helped me move into social media marketing. You'll also learn how I make strategic decisions about the future of the company. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Pursuit My Entrepreneurial Journey Before Social Media Examiner, I was known as a writer. I wrote a book called Writing White Papers and helped a lot of out-of-work journalists figure out how to go from writing for magazines and newspapers to writing for businesses. The job of a white paper is to persuade and educate. Businesses with expensive or complex products or services use white papers to communicate about them. For instance, a big corporation would hire someone to talk to the engineering and sales departments and translate that foreign language into something a customer could understand. Mark asks how important the helping aspect is to me as an entrepreneur. Whatever I do, I want to help the largest number of people in a way that doesn't place a huge strain on me personally. There's only so much of me to go around, and by creating products that are highly scalable, I can make helping others a big part of what I do. For example, this podcast has more than 10 million downloads and Social Media Examiner has 60 million readers. I wasn't an overnight success, however. When I started Social Media Examiner in 2009, I felt like I was really late to the social media game. A lot of people say they feel they're late today. What I lacked in timing I made up for in my ability to ask questions, understand complex things, and communicate how these things work in a way everyone can understand. This skill has helped me throughout my career. In the 1990s, my focus was creative agency work and designing websites, which was novel at the time. I also helped people design annual reports, trade show booth displays, and corporate logos. When I transitioned into a writer and later into social media, my communication skills continued to serve me well. When I started Social Media Examiner, my secret skill wasn't that I knew anything about social (I knew nothing). It was my ability to discern which people knew things, extract information from them, and convey that knowledge to my audience. No matter what you do, figure out which of your skills allow you to travel into a new space. Then you can be really successful. My entrepreneurial journey has never been easy. By the same token, I think if it had been easy, I would have been bored and moved along to the next thing. I like a challenge and solving puzzles. I'm not one of those people who wants to build a system and then sit back and retire on a beach. I want to keep pushing the envelope and figuring out ways to be better. When I was in college, I dreamed that I was in a room with a couple of hundred people who were congratulating me on my success. I had the dream when I was around 20 years old, and I'm 49 now. That dream didn't come true for around 25 years. Although I've always had certain levels of success, I've never had something amazing happen overnight. I've always been the tortoise, not the hare. I realized my dream had come true in 2014, the second year of Social Media Marketing World,
Aug 11, 2017
Live Video Tools: The Best Apps for Going Live
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Are you planning to start a live video show? Want to know which tools you'll need to broadcast live? To explore the best live video apps and software to produce your own live show, I interview Ian Anderson Gray. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ian Anderson Gray, the founder of Seriously Social, a blog focused on social media tools. Ian is also a live video tools expert. His courses include Seriously Social OBS Studio and Seriously Social Wirecast. Ian explores the best live video software for beginning and advanced broadcasters. You'll discover which software and add-ons offer the features you need. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Live Video Tools Ian's Live Video Story When Facebook Live started rolling out, Ian felt like everyone had access before he did, because he was an Android user (at the time) living in the United Kingdom. In his search for a workaround, Ian discovered OBS Studio, a free tool for Macs and PCs. With OBS Studio, Ian found a way to broadcast from his computer to his Facebook page, profile, and groups. That was his entry into Facebook Live and live video. Ian wrote a blog post on how to broadcast from your computer with OBS Studio and went out of his way to make the process as easy as possible for people to understand. He even included a tool that allows people to get the magic stream key necessary to broadcast with OBS Studio. Since Ian posted the article last year, the article has had just under three million views. Listen to the show to discover what platform Ian tried using before Facebook Live. What Stops Marketers From Going Live? Two things stop marketers from going live: "the fear and the gear." But Ian believes fear is what really gets in people's way. People are afraid they'll say something silly or wrong. They might be worried their cat will jump on the keyboard, the webcam will fall over, and it will be a complete disaster. Or maybe they're afraid others will think they're a fraud. Marketers also have issues with technology. People think they can't go live because they don't have this webcam, that phone, or a decent lighting setup. Those are excuses for people who are simply scared of getting on camera and communicating their message. Everyone gets nervous, explains Ian, who's trained as a professional singer. He feels it too. The key is to channel your nervous energy into your performance. If you feel nervous or scared, Ian says, it's a good thing. It shows you care. The best performance Ian ever gave was when he was absolutely petrified before he went on stage. The worst performance was when he was entirely complacent. He thought the performance would be absolutely fine, and it turned out to be a disaster. To help you overcome that fear, Ian recommends warming up your voice before each broadcast. Exercise the lower part of your voice up to the high part of your voice. These exercises will likely make you feel a bit more at ease. Also, when you warm up, using the high and low parts makes your voice more engaging. By using your vocal range, you're not trying to become a different person. You're heightening your personality by putting more energy behind it. Listen to the show to hear Ian's example of a vocal warm-up and what your voice might sound like if you don't warm up. Basic Apps The easiest apps for live broadcasting are web-based. Fire up your browser (Safari, Chrome, Internet Explorer, etc.), and go to the tool's web page. BeLive, probably the best-known app, has an advantage because has a free trial. You can broadcast up to two 20-minute broadcasts...
Aug 04, 2017
Our New Podcast: Social Media Marketing Talk Show
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Have you noticed that social networks seem to change every week? How can anyone possibly keep up, right? We have a great new (and free) solution for you--the busy marketer. I'm excited to announce the new Social Media Marketing Talk Show audio podcast. Each week your friends at Social Media Examiner bring you: #1 News: Our news team breaks down the critical social updates of the week. #2 Commentary: We bring on industry experts to talk about what the news means. #3 Tips: You'll discover actionable insight that could give you an advantage. Social Media Marketing Talk Show In each episode, we cover the top 10 to 20 major announcements from Facebook, Instagram, LinkedIn, Twitter, Pinterest, YouTube, and Snapchat for the last week. On this week's Social Media Marketing Talk Show with Michael Stelzner, we explore Facebook's latest growth with Mari Smith; Amazon's social network, Spark, with Jeff Sieh; LinkedIn's new Web Demographics tool with Viveka von Rosen; and other breaking social media marketing news of the week! Your Action Plan Step 1: Click here now to SUBSCRIBE in iTunes/Apple Podcasts app (scroll down for other options). Step 2: Click the Subscribe button. Step 3: Download the episodes. Step 4: Sit back and enjoy the content, knowing you'll never miss important social media marketing news. Step 5: If you like Social Media Examiner, we'd love a review. Confused? Watch this video to discover how to subscribe on your iPhone. Here are some quick links to the new show on all major platforms: iTunes/Apple Podcast | Android | Google Play | Stitcher | RSS Hear More About the New Show To learn more about this new show, listen to this special episode of the Social Media Marketing podcast below...
Aug 02, 2017
Search to Social Ads: How to Use Google With Facebook to Build Niche Audiences
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Does your business serve a specialized customer base? Wondering how to reach specific niche audiences with Facebook ads? To explore a strategy for retargeting specialized audiences using Google ads in combination with Facebook ads, I interview Shane Sams. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Shane Sams, the co-host of the Flipped Lifestyle podcast, a show focused on helping families make money online. He describes himself as a normal guy from Kentucky who loves helping others. He's also the founder of the Flip Your Life Community. Shane explains how to use website traffic generated by Google ads to retarget Facebook users. You'll discover how highly focused keywords help manage your marketing costs. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Search to Social Ads Shane's Story Shane and his wife Jocelyn met at the University of Kentucky. After graduation, Jocelyn initially worked a corporate job and Shane coached football. They then decided to become schoolteachers, which they did for about 10 years. Shane taught social studies and continued to coach, while Jocelyn was an elementary school librarian. After some bad experiences at work, Shane realized he had traded control of his life for job security. He started looking for other things to do because he knew there had to be a better way. This was in 2012. One day, as Shane and his wife were driving around town, Shane said, "I wonder if I can get 100 people to send me $50." She asked what he was talking about and Shane said that out of the 7 billion people on the planet, surely 100 would give him $50. If they all did that in a month, it would be $5,000, and for 12 months in a row, it would be $60,000. If they could do that every month, they could quit teaching. Shane didn't know how he was going to make this money but he was determined to figure it out. He began seeking information about business. One day while mowing the grass, Shane decided to look up business podcasts. An image of a guy looking at the podcast art with his eyeballs caught Shane's attention. It was Smart Passive Income with Pat Flynn. In the podcast, Pat talked about how he sold a study guide and would email it to people. Shane decided he and Jocelyn could sell PDFs of information. After trying different things online, they were finally able to figure it out. They sold lesson plans to teachers and football playbooks to coaches. A year later, Shane and Jocelyn replaced their income. As soon as they quit their jobs (which they did on September 27, 2013), people started asking questions. For example, Lindsay, a friend of Jocelyn's, quit her job to be a stay-at-home mom and wanted advice on making money online. They helped Lindsay create digital products and she made $1,000 on the Internet in a month. This money enabled Lindsay to be at home with her daughter every day. After Shane and Jocelyn realized their experience and knowledge could change the lives of others, they started Flipped Lifestyle. It has helped a lot of people. People ask why it's called Flipped Lifestyle. Shane explains that everybody flipped out after Jocelyn and he left their jobs, where they had tenure and insurance. Shane recalls how his mom cornered him and said, "Shane Sams, you have babies. You have lost your mind. You have flipped out. And I do not approve of this decision." Hence, Flipped Lifestyle. Listen to the show to hear Shane recall how much sharing online business skills meant to his friends. Why Combine Google Ads With Facebook? Early on, Shane and Jocelyn discovered a lot of the marketing advice available online didn't work for ...
Jul 28, 2017
Messenger Chatbots: How to Get Started
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Wondering if Messenger chatbots are right for your business? Want to know how to build your own chatbot? To explore why and how to create Facebook Messenger chatbots, I interview Ben Beck. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ben Beck, a bot expert who writes a weekly column for ClearVoice.com. He has an online course focused on generating leads with chatbots. Ben explores what you need to know to get started with chatbots. You'll discover the best tools for creating chatbots. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Messenger Chatbots Ben's Story Ben's relationship with bots started when he was a teenager in the mid-1990s. He chatted with ALICE, the first bot to use natural language processing. ALICE had a rudimentary interface that worked via the Internet. You typed into a little box and a response showed up. Although Ben looked at the code for ALICE, it was too complex for him to figure out how to tinker with it. However, ALICE sparked Ben's interest in chatbots and he's been watching them ever since. Fast-forward to 2004. Ben got into online marketing, starting with SEO and online advertising. Over the last six or seven years, his interest shifted to marketing automation and email marketing. In the last five years, Ben has been using systems like HubSpot and Marketo to do email drip campaigns and as robust solutions for lead generation. Last year, Facebook released the option to use chatbots inside of Facebook Messenger. People naturally converse with these bots to get information about a business, submit information, get help with booking vacation plans, and more. Ben thinks bots will be the new lead generation method. Although bots may not unseat email, they'll be just as big. Listen to the show to hear my thoughts on the impact of Facebook. What's a Chatbot? A chatbot is a software application built to simulate a human-like conversation. Ben believes it was Matt Schlicht, the creator of Octane AI (a chatbot-building platform), who compared chatbots to a game of tennis. For the longest time, chatbots have followed a chat-reply, chat-reply sequence (or hit it over the net, receive, hit it back). Chatbots are now starting to take on human-like capabilities. The range of a chatbot's abilities can be huge. For instance, if you were planning a family trip to Disneyland, you could visit their site and type questions into their pop-up box like, "What time does the park open on September 12?" and a chatbot could give you the answer. In this hypothetical example, the bot watches for certain patterns in a string to determine the response. An advanced chatbot could use the best in artificial intelligence (AI) technology to learn. For example, Disney could take their conversations with customers over the last five or six years and feed them into their AI platform. The chatbot could become more human-like by studying questions and responses between an actual person and a park guest. However, the way a bot learns through AI capabilities has the potential backfire. About a year ago, Microsoft released Tay, a chatbot that learned by interacting with people on Twitter. For the first day or two, tons of people interacted with Tay, but as a result of people's communications, the bot became racist and picked up other bad conversational habits, so Microsoft had to pull it down. Listen to the show to learn more about Microsoft's chatbot fail. Facebook Messenger Chatbots Currently, Facebook Messenger has more than 1.2 billion users and Facebook is putting a lot of money into getting people on the platform.
Jul 21, 2017
Video Authenticity: How to Perform On-Camera
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Do you want to connect with your audience via video? Looking for tips to convey confidence and authority? To explore how to improve your on-camera performance, I interview David H. Lawrence XVII. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview David H. Lawrence XVII, an actor and professional voice artist. You may recognize him as the Puppet Master from the TV show Heroes. He specializes in audio and video communication and his course is called Camera Ready U, where he helps actors and marketers with their on-camera performances. David explores ways to be yourself in front of the camera. You'll discover how to prepare for a video performance. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Video Authenticity David's Story David started as a voiceover talent and moved into on-camera work. In both cases, after David found success, people asked him how he achieved that success. At events such as Social Media Marketing World, David talked about simple things people can do on-camera to be authoritative or authentic. For instance, he talks about how to hold your hands, what to do with your eyes, or how to hold your posture. After speaking, David would be mobbed by people asking about his course, so he decided to create one. As David developed his course, he discovered he knew so much more than he realized about his area of expertise. David created an inventory of all of the things he knew and that became the Camera Ready U curriculum. The same thing happened with voiceovers. David started by teaching commercials and ultimately created 36 different classes for VO2GoGo, covering not just the art of voiceover, but also the business and technology aspects. Listen to the show to discover how long David has been in the entertainment industry. Least Important Factors for Video Videos don't have to be perfect. Comb your hair, brush your teeth, put on makeup, wear your cool outfit, and whatever else you need to establish your base. After you do that, the key is not to be a better version of yourself, but your most authentic self with all of your flaws. That's what makes you human. Don't kick yourself if you flub a word or don't remember to turn your shoulder. People will connect with you when you're simply being yourself. And you can't be yourself when you're constantly trying to be that better version of yourself. The notion of perfection gets in the way of being real. Also, your equipment doesn't matter. If you want to get very artsy, you might need a more expensive camera. But you don't even need to buy a camera. You can start vlogging immediately with your smartphone. You may need to add a light, but you can simply set up a table lamp. Plus, you might want to get a $20 lavaliere microphone from Amazon. And that's it. You can do whatever you want with that minimal setup. Listen to the show to hear David and me discuss how people can hold themselves back with an "I can't until I..." mentality. Authenticity On-Camera Have you ever watched a video and thought, "This guy's a bag of wind" or "She's fake"? It's because they've spent too much time trying to present and too little time being themselves. The people viewers connect with most often are those who seem down to earth and genuinely interested in the subject. When you stop worrying about how you look and sound, you can start thinking about the content. And when you can focus on your content, viewers feel you're speaking to them. You make a connection. When you're completely interested, immersed, and can't wait to help people with their needs, your authenticity meter goes through the roof.
Jul 14, 2017
Facebook Ads: Creative Ways to Attract Prospects and Customers
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Do you advertise on Facebook? Are your ads converting? To explore how to better use Facebook ads to reach leads and customers, I interview Zach Spuckler. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Zach Spuckler, a Facebook ads expert and host of the Heart, Soul & Hustle podcast, a show about generating more leads, sales, and conversions. His course is called Rock Your FB Ads. Zach shares his framework for building leads with Facebook ads. You'll discover mistakes many marketers make with Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Ads Zach's Story Over the last 10 years, Zach has dabbled in most forms of online marketing, including affiliate marketing, direct sales, website flipping, consulting, and Facebook ads. About two and a half years ago, Zach was running a successful vegan food blog called The No Fuss Vegan as a hobby while working a job and studying for a master's degree. As the blog grew, the hours of work that Zach put into developing recipes, and styling and shooting photos for his blog left him feeling burnt out. He liked what he was doing but he didn't love it. Zach took three months off to explore what work made him happy and realized it was marketing. He loved testing his ads, and messaging and building his list. That's when he launched Heart, Soul & Hustle. When Zach started this business, he was committed to a foundational principle: Instead of teaching people theories that worked, his teaching would be grounded in what he had learned through experience. His first digital course came out a few months later. He had been doing one-on-one Facebook ad management using Periscope for promotion. Zach did a Periscope at Starbucks, saying, "I can't really teach you how to make a million dollars. I'm not a six-figure coach. But I have gotten my income up to about $1,000 a week on Periscope. Is that something you want to learn about?" He set up a PayPal button in real time and did about $1,200 in sales. That's when everything started to come together. Zach realized he could own his expertise without faking it. He could be fully transparent and show people what he was doing at his current level, and that approach would resonate with people. Zach's passion has always been ads, and his intention when he started the company was to create a Facebook ads course. However, everybody wanted to learn about live streaming, so he tabled the ads program in response to his market. However, he still launched the program a year later and has had a blast testing everything with Facebook ads such as Messenger, retargeting, and Facebook Live. About a year ago, Zach realized he had become a total workaholic and could use Facebook advertising to help him do the heavy lifting. He scaled up his ad spend and hired an ads manager. Although Zach emphasizes that ads don't do all of the work, his ads nevertheless work for him whether or not he can show up on a particular day. Today, hundreds of people take Zach's courses. His company does launches with thousands of people, they have incredible affiliates, and they've been affiliates. Investing in advertising has opened so many doors that he can't help but get excited about it. Listen to the show to hear about Zach's earliest experience working online. Facebook Ad Mistakes The market has been evolving but marketers aren't all keeping pace. A few years ago, you could run a Facebook ad to a sales page and make money. You could even run ads directly to a checkout page. But back then, most Facebook users didn't realize that a sponsored post in the news feed was an advertisement. Today,
Jul 07, 2017
Creating Advanced Facebook Custom Audiences Using Google Tag Manager
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Are you looking for advanced ways to build Facebook audiences for retargeting? Do you know you can combine Google Tag Manager with Facebook Pixel Events? To explore the value of using these tools together, I interview Chris Mercer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Chris Mercer, an analytics expert who specializes in helping marketers measure and optimize their marketing. His course is called Master the Fundamentals of Google Tag Manager. You can find him at MeasurementMarketing.io. Chris explores how to use Google Tag Manager to take your Facebook retargeting to the next level. You'll discover how to create and use Facebook Pixel Events in your Facebook marketing. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Pixel Events and Google Tag Manager Chris's Story Chris, who has a background in sales and marketing, left corporate America to investigate online business. Five or six years ago, he started a site called WP Training Videos. The site was designed to help people understand and learn WordPress, but after customers requested help with building websites, the company's business model changed. To learn about analytics, Chris installed Google Analytics and set up tracking on opt-in and lead generation forms. When he showed his analytics to a client, the client stopped asking about changing the website design and wanted to learn more about tracking results. Chris soon had more clients who were interested in analytics, and about four or five years ago, the business pivoted again. Chris's business became Measurement Marketing, which is dedicated to making Google Analytics more accessible to the masses. His clients were often people who installed Google Analytics but didn't know how to use it. Today, Chris works with marketers, marketing teams, and agencies. He shows them what's important to measure, helps them build measurement machines, and shares what to do with the data they collect. Listen to the show to discover one of the biggest struggles for marketers. What Is Google Tag Manager? Google Tag Manager is a tool that was designed to solve an enterprise-level problem. The problem arose about 10 years ago when this new upstart, Facebook, started putting out pixels (snippets of code to copy and paste on a site) that enabled marketers to track things online. It was revolutionary at the time. After the Facebook pixel arrived, large businesses had to figure out how to bridge the gap between marketing and IT. To add the code to web pages, marketing had to submit IT help desk tickets, because IT developers were the only people allowed to mess with the website. As a result, IT departments developed bottlenecks and couldn't focus on the right projects, and marketing teams couldn't get the pixels on the pages fast enough. By the time IT added a pixel to a page, the campaign that marketing wanted to measure had been over for eight weeks. Tag Manager was created to solve that problem. Marketing teams can use it to put out individual snippets of tracking code (for instance, a Facebook remarketing or conversion pixel) that they can use at any point without having to involve developers. Tag Manager gives marketers granular control over their measurement and tracking. I ask about the difference between Google Tag Manager and Google Analytics, and Chris explains Google Analytics does three main things. It collects its data, stores the data, and builds reports based on the data. Google Tag Manager replaces Google Analytics' ability to collect its own data. Tag Manager collects the data and sends it to Google Analytics so it can stor...
Jun 30, 2017
Live Video Strategy: How to Create a Show That Engages
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Interested in broadcasting live video? Have you considered starting a live video show? To explore how to create a successful live video show, I interview Luria Petrucci. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Luria Petrucci, a live video expert. She's the host of Live Streaming Pros, a live show dedicated to helping businesses produce professional live streams. She's helped big brands such as AT&T and Panasonic, and influencers such as Michael Hyatt, Amy Porterfield, and Pat Flynn. Luria explores four levels of broadcasting equipment. You'll discover how to create an engaging flow for your live show. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Live Video Strategy Luria's Story Luria got started with video in 2005. She was one of the first video podcasters to create content for the video iPod. (This was before the iPhone and long before YouTube "became a thing.") Shortly thereafter, Luria started doing live video, too. By 2007, she was live-streaming from a professional studio and from mobile devices and began learning how live video creates a connection with her audience. Ever since, she's been doing a weekly or daily show. Before Periscope and Facebook Live, Luria's live-streaming tech included a NewTek TriCaster and Ustream. She also did some YouTube. Justin.tv (which is now Twitch) and Livestream were the other early platforms, although they focused more on business. Although Ustream focuses more on businesses now, it concentrated on creators back then. Luria enjoys seeing other people getting excited about going live, because she's believed in live video for so long. She says live video creates a strong relationship with her audience and is the reason her audience has stuck with her for 11 years through massive business changes, partnership changes, and all of the hard stuff that goes on in business. People tell her they've been watching her since day one. (Note: Back then, Luria was known as Cali Lewis.) Listen to the show to discover what tech Luria used in the early days, as well as what live video was like at the beginning. Why Consider Live Video Live video is the best marketing conversion tool Luria has ever seen because of its impact. When people are watching you on live video, they know you're not faking it. When you're selling something or trying to lead people into a funnel, live video is easy because of what Luria calls the "conversational call to action." Like most people, Luria has a hard time selling. People don't like to sell because they don't like to be sold to. The conversational call to action is really about helping people. You're letting them know you're there for them and will take care of them. When you offer something in a live video, it's easier to sell it because you're not really selling. When somebody asks a question, your answer proves the value of your products or services. Also, although the excitement for and accessibility of live video is new, its formulas and structure are proven. Listen to the show to hear what I love about live video. The Four Levels of Live Video Gear Luria explains what gear you need for live video in four levels. She calls level 1 the "selfie stream." You hold your mobile phone in your hand and the live video is raw, up-close, and personal. For level 2, add some gear to your mobile phone such as a microphone, video stabilizer, and a light. This gear adds a little polish to your video and removes the shakiness. Level 3 is going live from a computer with software like Wirecast. Finally, level 4 is for TV-quality video.
Jun 23, 2017
Social Customer Care: Apps and Processes for Success
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How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? To explore how to improve customer care for your business, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Dan Gingiss, author of Winning at Social Customer Care, head of global social media at McDonald's, and host of the Focus on Customer Service podcast. Dan explores the most important qualities of social care representatives. You'll discover tools to make providing social customer care easier. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Social Customer Care Why Social Customer Care Is Important Offline experiences don't stay offline for long, Dan explains, particularly when they're bad. They get discussed online and things can get out of control. (Just watch the news!) Marketers need to care because they're the ones at the helm of social media handles. Plus, whenever you do social media marketing (organic or paid, but especially paid), people ask customer service questions. When people see your brand in their feeds, they remember their questions or problems. Your marketing is their reminder. More marketing leads to more people talking back. And that can be a good thing. Listen to the show to discover what marketers should never say. Who Should Do Social Customer Care The ideal people for social customer service are those who are naturally empathetic, want to talk to customers and solve their problems, and can remain calm when an angry customer is yelling at them. You don't need to involve everyone, and the people who are involved should like talking to people. These days, social customer care agents are doing work that blurs the line with community management. Which role deals with someone commenting on your really cool sponsorship with the NFL versus someone asking a question about your product or service versus a customer who is really angry because you screwed up? That line may not always be clear. When the marketing department owned all of social media, they were okay with the first two. They loved talking about football and could answer questions. However, when they started getting complaints or complicated questions, they had to call customer service for backup. Customer service's job was to know about the products and services, how to fix things when they went wrong, and most importantly, how to talk to other people. A social customer care agent could be a phone rep, an email rep, or a chat rep. Depending on the size of your organization, the social person may need to have phone skills as well as writing skills. In a large company, people in customer service may work only on the phone, chat, or social. But in a smaller business, one person might handle phone calls and Twitter. However your organization divides up the work of customer service, Dan emphasizes that everyone involved should have the same customer service training. Customers should have a consistent experience, no matter which customer service channel they choose. You've probably seen examples of people calling a company, talking to an agent, and not liking the answer. So they go to Twitter to get a different answer. The biggest mistake the company can make is to give a different answer on Twitter because then you teach everybody to just go to Twitter. Listen to the show to hear Dan discuss what skills customer care agents might need in the near future. Customer Support Bots Although bots have a role in customer support, they still have a ways to go. For instance, Dan tried using a bot to buy flowers and when he needed...
Jun 16, 2017
Facebook Video Retargeting for Live Video and Beyond
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Do you post videos on Facebook? Have you tried retargeting your live and uploaded videos? To explore techniques for retargeting your videos, I interview Amanda Bond. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amanda Bond, who's known as the "Ad Strategist" specializing in Facebook ads. Amanda also advises top social pros and has taught the ADdicted Facebook Ads course. Online, she's known simply as Bond. Amanda explores Facebook video ads and retargeting. You'll discover how to use Amanda's technique to warm up your Facebook followers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Video Retargeting for Live Video and Beyond Amanda's Story Before Amanda started working in social media marketing, she worked with big brands such as Pepsi and Labatt. As a salesperson for Pepsi, she went door to door to compete with Coke. After she sent two truckloads of Pepsi to a store for a large sale, Coke sent three. Looking over 110 pallets of pop, Amanda realized that the impact she was having in her sales role wasn't aligned with where she wanted to show up in the world. To move forward, Amanda decided to give back through her local Rotary service club. As the club's youngest member, she was encouraged to become their social media manager. When Amanda started working with her Rotary club in 2013, social media marketing felt like magic. Talking to people on the Internet seemed to create relationships out of thin air. However, Amanda quickly learned the impact of social when she used social media marketing for a live local Rotary event. To promote the event, the Rotary club used traditional marketing such as ads in the newspaper, and Amanda used everything she'd been learning about social media marketing. Throughout the weekend, the club expected 4,000 people to attend, but 23,000 people actually came, largely due to social media. That was Amanda's impetus to change direction in her career and she became a social media manager. As she became more versed in Facebook ads, she found that being an ad strategist was a great niche for her as a math and data nerd. Amanda now teaches and helps other businesses behind the scenes. She loves doing the deep dives into the data, helping people see the story the numbers are telling. Listen to the show to hear about Social Media Examiner's role in Amanda's early social media marketing efforts. What Retargeting Means The words retargeting and remarketing are interchangeable. Most people know about retargeting through the Facebook pixel, which is a tiny code snippet you add to your website. When someone lands on a page with this code, the Facebook pixel sends a message back to Facebook, saying something important is happening. Facebook has opened up new ways to retarget people (or show them content or ads based on prior actions), including video retargeting. Because Facebook has been emphasizing live video and video in the news feed, Amanda is especially excited about these video retargeting features. Anytime somebody sees at least three seconds of a video (recorded or live), Facebook takes note of who they are and puts them into a retargeting custom audience that you can use to retarget them again and again. I ask why you would want to retarget someone who watched a Facebook video. Amanda says it's part of getting people to know, like, and trust your brand. You want to start nurturing conversations that may lead to a sales transaction. As the Ad Strategist, she calls this framework "Connect, Convert, Close." In that connection phase, your audience may be cold (they may not know or have heard of you),
Jun 09, 2017
Influencer Marketing: How to Scale Your Social Media Exposure
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Wondering how to increase your business's reach on social media? Have you considered partnering with an influencer? To explore how to develop business relationships with influencers, I interview Neal Schaffer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Neal Schaffer, author of three social media books including Maximize Your Social. He teaches social media strategy at Rutgers University and is the founder of PDCA Social, an agency that specializes in helping Japanese businesses leverage American social media platforms. Neal explores the difference between paid and earned influencers. You'll discover how to use influencer marketing to scale your social media results. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Influencer Marketing Why Influencer Marketing? Social media is a noisy place and the days of 100% organic success are over. Brands, companies, and practitioners need to use paid social to get noticed. In this environment, Neal believes other people can accelerate your social media marketing efforts. Put simply, you need to consider other users on social media who might be able to help spread the word about your brand and amplify your message. Neal identifies three different types of "others": your employees or partners (employee advocacy), your fans (brand advocacy), and influencers (also known as influencer marketing). Each type is powerful in its own way, and in 2017, influencer marketing is the most mainstream. It can help you cut through the noise in a different way than paid social. Plus, influencer marketing is ideally more authentic and leads to more engagement. I ask Neal to explain what influencer marketing is, for people who are new to the concept. Neal says influencer marketing involves partnering with people who have influence over others. In the old days, newspaper writers and television broadcasters had tremendous influence. Now, in certain online or social media communities, people on YouTube or Instagram are famous and influential in a way that's similar to big-name media celebrities. Some social media influencers focus on one network, such as Instagram or YouTube, whereas others have appeal across several platforms. With influencer marketing, you work with an influencer who talks about your brand, and those mentions of your product or service have a positive effect on your business. People become influencers on social media because they're creating their own valuable content. They have a regular audience that cares about the influencer's tips, recommendations, or other content. However, unlike a true celebrity, a person doesn't need a million followers or subscribers to be an influencer. They need to have relevance only in their community. For example, a YouTuber may have never heard of a podcasting influencer. That's okay. The podcaster needs to have influence only within their specific podcasting community. Listen to the show to hear more about how social influencers compare to big-name celebrities. How to Discover and Evaluate Potential Influencers To begin, use listening tools and do keyword searches to learn who in your industry is talking about topics or products relevant to your business. For instance, a consumer brand selling to moms needs to know which mommy bloggers are talking about products similar to theirs, or which Instagrammers are taking photos and using hashtags related to their products. A B2B company needs to seek out tech bloggers who carry a lot of weight. Remember, influence isn't only about the number of followers. Find people who are producing content that seems to have an effect.
Jun 02, 2017
Local Social Media Marketing With Facebook and Instagram
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How do you promote your business locally? Are you using Facebook and Instagram? To explore how to reach a local customer base on social media, I interview Bruce Irving. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Bruce Irving, the host of the Smart Pizza Marketing podcast, where he helps local pizza restaurants master marketing. He's a former pizzeria owner and you can find him at SmartPizzaMarketing.com. Bruce explores why social media marketing is worthwhile for local businesses. You'll discover tips to get your local business started with social media video. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now Here are some of the things you'll discover in this show: Facebook Marketing for Local Business Bruce's Story Bruce has been in the pizza industry since he was 16 years old. He worked his way up and then partnered with someone to run his own pizza business. The restaurant did a pretty high volume of sales for their style of restaurant, which had 10 seats plus takeout and delivery. Starting in the late 1990s, Bruce and his partner used old marketing methods such as direct mail, which worked well until the mid-2000s. Around 2008, the effectiveness of that kind of marketing started to dwindle, so they tried marketing their restaurant on social media. Even as the economy struggled after the 2008 economic crash, their pizza business was successful and growing. When relatives and friends in the pizza business started asking how Bruce and his business partner used different types of marketing to grow, they began sharing their methods. Bruce decided he wanted to talk to other pizzeria operators so they could learn from each other. In 2015, Bruce started his podcast and the knowledge-gathering he did for it evolved into creating an agency that helps local pizza-specific restaurants run social media and digital advertising. For the last 16 months, Bruce has been running the agency full time, helping local pizzerias grow their business and get better results with online marketing. Listen to the show to discover why podcasting was a great way for Bruce to learn from other business owners while running his own pizza restaurant. Video in Social Media A pizzeria is a very visual style of restaurant. The cooks often work the pizza dough and put together pizzas in front of a big window because it's entertaining. Even more traditional restaurants are moving to the open-kitchen concept because the chef creating the food is part of the show. To bring this entertaining element to the web, Bruce encourages clients to do video. A lot of them shy away from video in the beginning, but it's important to become comfortable in front of the camera. Different styles of videos work in any business, not just restaurants. For instance, you can do tutorials. You can also give people a look behind the scenes. If you have the best pizza in town, show your fans why. Do you make your own dough? Do you use a special kind of sauce? Do you cut up all of your own vegetables? Showing what makes your restaurant special helps you compete with every other place in your neighborhood and the big chains. Your personality also differentiates you from your competitors. If you're a personable owner and can be charismatic in front of the camera, your personality (along with your products and services) separates you from other brands.   It's all in the sauce - the special Stanislaus Pizza Sauce married with PizzaMan Dan's secret blend of spices - which makes your PizzaMan Dan's pizza mouth watering delectable! TODAY ONLY - yes, MONDAY - we're celebrating our long time relationship with the family-owned Stanislaus Farms in Stanislaus Count...
May 26, 2017
Facebook Ads Strategy: How Marketers Can Win With Facebook
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Do you use Facebook ads? Want to make them more effective? To explore how to create a successful Facebook ads strategy, I interview Nicholas Kusmich. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Nicholas Kusmich, author of Give: The Ultimate Guide to Using Facebook Advertising to Generate More Leads, More Clients, and Massive ROI. He also heads up the H2H Media Group, where he consults and manages accounts for high-profile speakers and authors. Nicholas shares how the four M's can help you plan your Facebook ad strategy. You'll discover the three key elements every Facebook ad needs. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ads Strategy Nicholas' Story Nicholas got into Facebook ads almost by accident. He had been marketing his products on the Internet without any success, even though he followed what everyone said to do: Create a course or ebook, and get paid traffic to sell it. His next step was to try Google ads, but then Google had another algorithm adjustment. Fortunately, around that time, two websites' ad platforms were being released in beta: Plenty of Fish (the dating site) and Facebook. Nicholas jumped in to advertise his products on both and soon realized Facebook was going in a very aggressive direction. He was in the right place at the right time. Nicholas learned about Facebook advertising very quickly and got the advantage of being an early adopter. This was about five years ago. These days, Nicholas runs his marketing business with two key services. His boutique agency serves clients in a fully managed scenario. His business also offers marketing training and consulting for business owners and entrepreneurs who want to implement their marketing for themselves. Listen to the show to hear what Facebook ads were like in the early days. The Role of Facebook Ads in Marketing Nicholas loves the paradox of Facebook's size. On one hand, Facebook is an enormous platform: around two billion users log in for at least a few minutes each day. Therefore, regardless of your type of business or message, your prospects are probably using Facebook. Moreover, you don't need a 30-second spot on the Super Bowl to reach hundreds of millions of people. With Facebook, you can do that with a few clicks of a button. On the other hand, Facebook allows advertisers to zero in on a small, specific audience because Facebook aggregates data. Facebook notes where people check in, what they like, whom they follow, and what they mention. And it makes that kind of information available to advertisers. So, for instance, if Nicholas wanted to target a Beverly Hills housewife who lives on a particular street based on her zip code, and who shops at Whole Foods, has an Amex card, and spent money on it in the last seven days or so, he could. This capability makes Facebook an interesting platform for an advertiser (a business owner or entrepreneur) who has a message, product, or service and who knows the audience they're trying to reach. Facebook allows people to advertise at far lower cost than traditional advertising. So in the grand scheme of marketing, Nicholas believes Facebook advertising is the best direct-response platform and distribution channel to get a message to your ideal prospects. Listen to the show to discover the joke at Nicholas' office. How to Put Together a Facebook Ads Strategy A lot of people focus on the tactics, such as how much to bid for the ad or what objective to use. Those are legitimate concerns, but Nicholas doesn't think they're the big needle-movers.
May 19, 2017
Facebook Video for Marketers: Strategy for Future Success
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Do you create videos for your business? Wondering how to best leverage your videos on Facebook? To explore Facebook video strategy, I interview Jay Baer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jay Baer, a digital marketing and social media strategist. He authored Hug Your Haters, a book about social care, and also hosts the Social Pros Podcast and the Jay Today show. Jay discusses the differences between video on Facebook and YouTube. You'll discover the tech and tools Jay uses to produce his own videos. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Video for Marketers Facebook Versus YouTube Jay says a lot of people do very well with YouTube videos, and just as many do well with Facebook videos. However, not too many people do equally well with both because each platform has a specific use case. People watch YouTube as a replacement for television entertainment or they're searching for how-to videos. On Facebook, videos appear in the news feed and can interrupt people while they're on the platform. At Convince & Convert, Jay says they advise clients to think about what the video is and under what circumstances people will want to watch it. Based on that assessment, choose one of the platforms as the primary home for the video. I mention how views of The Last Jedi trailer on Facebook far surpassed views on YouTube within the first 30 minutes of its release. Jay responds by noting a few factors that might have contributed to that difference at that particular point in time. One is that Facebook allows users to share content with others easily. Also, Facebook defines a "view" differently than YouTube. Although we both suspect most viewers of The Last Jedi are watching the whole trailer, marketers should remember that Facebook counts 3 seconds as a view, whereas YouTube requires 30 seconds. Also, a video on Facebook may receive substantially more views immediately after it's posted but the YouTube video may receive more views in the long run, especially on a strong YouTube channel. To clarify how The Last Jedi example pertains to the everyday marketer, Jay stresses that Facebook drives exposure based on engagement. So if you put a video on Facebook and a disproportionate number of people like, comment, and share, then a disproportionate number of people will see the video in their feed. This visibility gives even more Facebook users an opportunity to share the video with somebody else, and the cycle continues. Jay sees this ripple effect every time he posts a video on Facebook. If he gets immediate engagement, then more people see it. If he doesn't, users' engagement with the video will plateau. Next we talk about streaming live video to Facebook versus YouTube. For vlogging, Jay says that you could use both Facebook and YouTube. Jay does something like this with his Jay Today show. He streams the live video first on his personal Facebook profile and posts the video file elsewhere afterward. Jay explains that Facebook's API prevents you from live-streaming anywhere else while you're streaming to Facebook Live. To stream to Facebook Live, Periscope, and YouTube Live simultaneously, you would need multiple phones or computers. That limitation is one reason Jay goes to Facebook Live first; he can't be anywhere else. He also notes that on YouTube (for now at least), you need to have 1,000 or more subscribers to stream live video from a mobile device. So YouTube's live video feature isn't as widely accessible as Facebook's. Listen to the show to hear Jay discuss his approach t...
May 12, 2017
Google Analytics and Social Media: What Marketers Need to Know
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Do you track the return on your social media activity in Google Analytics? Want to discover some valuable shortcuts? To explore cool hacks for Google Analytics, I interview Annie Cushing. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Annie Cushing, Google Analytics expert and chief data officer at Outspoken Media digital marketing agency. She's a total analytics geek who loves teaching other marketers how to make the most of their analytics data. Annie explores Google Analytics, social reporting, dashboards, and more. You'll discover how to customize Google Analytics reports for yourself. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Analytics and Social Media What's New in Google Analytics Starting May 15, 2017, Google Analytics will allow people to do remarketing across multiple devices. Annie explains that if someone visits your site on their mobile device and then comes back to it on their laptop, as long as they're logged into Google in both places, you'll be able to target them across their devices. This new capability is a huge step forward for remarketing audiences because few people shop only on their computer, tablet, or phone. Annie explains that Google previously relied on user IDs to offer remarketing features, but most businesses couldn't implement the technology very easily. Only advanced analysts could set it up for sites where users were highly incentivized to log in. Because most businesses don't have sites like that, this new ability is groundbreaking. Annie says one issue she regularly sees with clients is they seldom use Google Analytics for retargeting. Instead, they use AdWords and DoubleClick. However, Google Analytics enables marketers to get much more granular with targeting. For instance, you can serve an ad to someone who visited a certain page but didn't convert or to someone who put something in a cart but didn't check out. Hopefully, multiple-device retargeting will incentivize more people to take advantage of Google Analytics. Listen to the show to discover how a retargeting ad saved Annie last Christmas. Google Optimize Google recently announced they were releasing Google Optimize, a free tool for A/B testing. For example, say you want to experiment with product page design, such as the placement of the price or Buy button or different font colors or text. In an A/B test, you run two versions of your page and compare how each version performs. Up until this point, Optimizely has been the industry standard. At Social Media Examiner, we use Visual Website Optimizer. Annie believes Google Optimize is perfect for small- to mid-sized or even large businesses. (Google Optimize 360 is the enterprise-level version.) Annie recommends that businesses get what they can from the free version first. Then as your organization develops more sophisticated testing needs (for instance, reducing the bounce rate or increasing the conversion rate), consider paying for more advanced features. Annie also notes that Google Optimize is user-friendly. To move things around, you simply drag and drop. You don't have to ask a developer to customize the page for you. Listen to the show to hear my description of how optimizing tools work. Ad Blockers and Do-not-track Technology Annie explains how ad blockers and do-not-track tools impact your analytics data differently. If you run display ads on AdWords, then ad blockers will impact your overall effectiveness. As people choose to block ads, impressions and conversions will decrease. A lot of publishers,
May 05, 2017
Facebook Marketing: Why It Is Time to Rethink Everything
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Do you use Facebook to market your business? Wondering how marketing on Facebook is evolving? To explore how marketers should adjust to Facebook's recent and future changes, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari shares why it's time for marketers to rethink how they use Facebook. You'll discover where Mari believes Facebook is headed. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing The Facebook Algorithm Mari explains that the Facebook algorithm pre-filters content that users see in their news feeds. The algorithm manages the vast amount of content posted to Facebook and thus helps advertisers, while hopefully showing Facebook users the most relevant content among the thousands of posts they could see. Users can have as many as 5,000 friends, join up to 6,000 groups, and follow up to 5,000 pages. With posts coming from all of these sources, users might see as many as 15,000 posts. Mari says that the Facebook algorithm narrows down what users actually see to about 1,500 posts, and from that pool of content, narrows what users might see even further to about 300 posts. Mari says the algorithm is complex with about 100,000 weights, of which only about a half-dozen are known. For instance, Facebook favors stories from users' friends, video content, and so on. Also, when the algorithm came out in 2008, along with Facebook business pages, it made the news feed non-chronological. Mari explains that the algorithm exists because Facebook needs to keep users coming back and also offer value to advertisers. Each day, the average user logs on about 14 times (more for marketers), and is on Facebook an average of 50 cumulative minutes. That creates a huge captive audience, which is a massive amount of potential to offer advertisers. To maintain that value, the algorithm encourages user engagement. Mari notices how she loves keeping up with her friends and community via Facebook and sees an advertisement about every third post. The better the targeted ad, the more likely she is to respond. Mari also notes that by encouraging user engagement, the algorithm also encourages users to share information with Facebook. This information helps Facebook keep the users and advertisers happy. I ask what marketers should do so users see more of their content in the news feed. Mari recommends not only sharing video, but also slightly increasing the length of videos. For uploaded videos, Mari has discovered a minimum of 90 seconds makes content more visible. For a live video, Mari recommends broadcasting for at least 5 minutes. Mari says Facebook favors slightly longer video because it enables Facebook to insert mid-roll ads. These ads break in and run for about 20 seconds. At the moment, mid-roll ads are in beta and you have to sign up before they'll appear in your video. Also, Mari says these ads appear only if you have at least 2,000 followers of your profile or page and 300 concurrent viewers. Mari explains that the decline in Facebook user posts and the algorithm's preference for camera-based content are related. Facebook is moving more into the camera mode because over the past three or four years, users have been sharing fewer status updates. Typing a post is harder than snapping a picture and adding sticker or filter. Mari stresses that real-time signals are also important to the visibility of your co...
Apr 28, 2017
Facebook for Local Business: Creative Ways to Grow
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Is your local business on Facebook? Wondering how to market your business more effectively? To explore how to use Facebook in creative ways, I interview Anissa Holmes. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Dr. Anissa Holmes, the author of Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More, While Working Less! Her podcast is the Delivering WOW Dental podcast. She's a practicing dentist and teaches Facebook marketing courses for dentists. Anissa explores how local businesses can grow using Facebook. You'll discover why Facebook is more valuable for local businesses than review websites. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing for Local Businesses Anissa's Story After practicing dentistry in the U.S. for several years, Anissa moved to her husband's home country of Jamaica in 2010 and started a new dental practice from scratch. She knew most dentists typically get 10 to 15 new patients per month through referrals, but with a startup practice in a totally different country, she decided to try promoting her new practice on Facebook. In early 2010, Anissa set up a Facebook business page and began sharing what happened in the practice each day, including behind-the-scenes snapshots and stories about how the practice's dental services were changing people's lives. Anissa's strategy worked. Her practice began getting 5 to 10 new patients a month. Anissa figured she was onto something and began buying Facebook ads. As the Facebook algorithm changed, she made adjustments. Her practice now spends about $500 a month on Facebook and those marketing efforts attract about 50 new patients every month. With such outstanding growth, the practice's revenue tripled, and Anissa's practice was able to pay for a new office with three times the space totally out of profits. The practice is debt-free and so is Anissa. She shares that this financial success and security is a result of the business growth she achieved through Facebook marketing. After dentists started asking Anissa how her practice was achieving those crazy results, last year Anissa created a Facebook course and began lecturing to dentists all over the world about Facebook. The journey has been interesting, Anissa says, and she attributes the success to Facebook. When new customers come in, they already know the practice and how it can solve their problems. They're already connected and ready to make a purchase. Listen to the show to learn more about Anissa's background. Why Local Businesses Need to Go Beyond Review Sites If your new customers hang out on Facebook, Anissa says, that's where you need to be. People aren't hanging out on Yelp or Google. Most people (including Anissa) check Facebook first thing in the morning, between daily tasks, and in the evening. That's why Facebook marketing needs to be your focus. Anissa says creating the right content is important. A lot of businesses post information about how great they are and share a lot of stock content, but Anissa says that really doesn't work. She stresses that local businesses need to share their story and what makes their business unique. For example, if you have a plumbing company, what are you offering that's different from everyone else? To compete with photos of kids, community happenings, and articles, Anissa creates engaging posts that connect with people and make them want to click, including content about community impact and what her practice does to change patients' lives. Anissa also shares testimonials.
Apr 21, 2017
Instagram Business Profiles: Why Marketers Should Upgrade
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Have you considered moving to an Instagram business profile? Wondering what advantages you'll gain? To explore Instagram business profiles, I interview Jenn Herman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jenn Herman, a social media consultant and Instagram marketing expert. Her blog, JennsTrends.com, has placed in our top 10 social media blogs three different times. She also wrote an ebook called The Ultimate Beginner's Guide to Instagram. Jenn explores Instagram analytics. You'll discover valuable Instagram business profile features. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Business Profiles The Instagram Algorithm The Instagram algorithm came out last year and Jenn explains that for marketers, the algorithm is helpful. You can use it to get better reactions from, engagement with, and reach to your target audience. Jenn stresses that the Instagram algorithm is more personal than the Facebook algorithm. On Facebook, when something is really popular, Facebook is more likely to show that content to more people. However, the Instagram algorithm is based on personal use, not public use. Instagram users don't necessarily see someone's content just because others engage with it. That said, the Instagram content that each user engages with most does show up higher in his or her feed. To make the Instagram algorithm work for your marketing efforts, Jenn recommends sharing the best content for your customers and followers. When you emphasize quality over quantity, your users are more likely to stop, engage, comment, like, and so on. As a result, your followers will constantly see your content higher in their Instagram feeds. Also, Jenn says the Facebook and Instagram algorithms re-sort content differently. Facebook constantly re-sorts content, whereas the Instagram algorithm doesn't. Instead, on Instagram, the re-sorting is based on how often you post and how often a user logs into Instagram. For example, if a user logs on and then logs on three hours later, Instagram re-sorts only the content uploaded in the last three hours. The content that appeared during the user's last login appears exactly as it did before. For marketers, this approach to re-sorting means that your Instagram followers won't miss your content if they scroll far enough through their feeds. For example, say someone follows Social Media Examiner and likes to engage with its Instagram posts. The user logs in after 24 hours and Social Media Examiner has posted three times. In this case, Jenn says the user will see Social Media Examiner's three posts higher in his or her feed, but not necessarily back to back. I ask what marketers can do to encourage fan activity and make their content seen first. Jenn says the key is having better content and (counter-intuitively) posting less content. When you post a lot, Jenn says it's more difficult for that content to show up high in your followers' Instagram feeds. People are more likely to skip your posts. However, gorgeous posts can create a strong connection with your followers and people are more likely to engage. To increase the chances people see and engage with your Instagram posts, Jenn recommends posting your best content three times a week. Also, Jenn suggests adding calls to action. In a text overlay or caption, encourage people to leave a comment or tag friends in the post. The algorithm will see that engagement. I ask Jenn how the algorithm applies to Instagram Stories versus the Instagram feed. Jenn says that at least for now,
Apr 14, 2017
Live Video: Tips and Techniques for Creating Great Content
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Do you broadcast live video? Want to learn how to create an engaged following? To discover what he's learned from broadcasting over 1,000 live streams over the last two years, I interview Alex Khan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Alex Khan, the founder of Attractive Media, a German social media agency that helps businesses with live video. You can find him online at alexkhan.tv. Alex shares his formula for beginning and ending live video. You'll discover how Alex makes his live videos look more professional. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video Alex's Story Alex started his first website in the late 1990s, back when email open rates were incredibly high. In 2005, he became managing director of Attractive People, a social network. In that role, Alex discovered what builds trust and how people behave on social networks. In 2012, Alex founded Germany's first mobile marketplace for fashion, which another company later acquired. Alex continued working behind the scenes in social media until 2015, when Twitter acquired Periscope for $100 million. After a company acquired his own app, Alex says he was curious about what a $100 million app could do. In March 2015 on the first day Periscope became available, Alex downloaded it and it immediately blew him away. Alex knew that driving engagement builds trust and increased visibility; however, creating engaging content was (and is) a challenge. Periscope helped Alex solve the engagement challenge because he could start a one-to-many conversation from anywhere at any time. Alex says it's still fascinating that you can reach so many people for free. In the beginning, Alex directed his live videos with his employee as the Periscope star. They created fun content such as jumping in a pool, which had nothing to do with Alex's area of expertise. After a few weeks, Alex's business partners shared their concern that this fun content wasn't professional, especially because Alex was COO of the company. Alex agreed that their point was valid, so he decided to change his subject matter. With 10 years of experience in social media, Alex knew people would have questions about how to use this new platform. He decided to use his expertise to help people understand how to build their audience with live video. I ask Alex to share a snapshot of his audience today. Alex says that in only two years, he's built his audience from nothing to 230,000 followers and 55 million hearts on Periscope. Through cross-promotion, Alex has attracted a total of 400,000 followers on social media. To build that audience, Alex says his experience working in social media, building companies, and training people gave him the necessary expertise, but live video technology was also a critical gateway. Listen to the show to learn about Alex's first live broadcast on Periscope. Advice for Going Live Alex says that even after doing more than 1,000 Periscope broadcasts, he still gets nervous. For Alex, three questions spin around in his head when he thinks about going live: "Who are the people watching me? Will they like me? What will I tell them?" Alex has found that his viewers are regular people who are early live video adopters and curious about what he has to say. When you provide something that's valuable, Alex believes people will like you. He says the key is to educate, inspire, or entertain viewers. As far as what to tell viewers, Alex believes people watching live video are always interested in five topics:
Apr 07, 2017
Google Analytics: How to Analyze the Behavior of Your Site Visitors
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Do you want to learn more about how people use your website? Wondering how the Behavior reports in Google Analytics can help? To explore how to navigate the Behavior section of Google Analytics, I interview Andy Crestodina. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Andy Crestodina, author of Content Chemistry and co-founder of Orbit Media. Andy specializes in content marketing and Google Analytics. Andy explains how to analyze the behavior of your website visitors. You'll discover a few Google Analytics tricks to employ immediately. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Analytics Why Marketers Should Care About the Behavior Category In Google Analytics, the Behavior category is one of five main categories that you find on the left-hand sidebar. Andy says the categories are organized from the top of the funnel down to the bottom. The first category is Real-Time, or people on your website at the moment. Real-Time is followed by Audience (who those people are), Acquisition (where they came from), Behavior (what they did), and Conversions (who took which successful profitable action). People dedicate a lot of time to the Behavior category because the reports show what's happening on each URL and how people flow through your website. Andy says you can see where people go, how much time they spend on pages, bounce rate, percentage of people who leave after seeing just one page, number of pages per visit, and so on. The Behavior category is the core of Google Analytics reporting. What you find through Behavior reports is often surprising, Andy continues. Although a website is designed to encourage visitors to navigate through it in certain ways, the Behavior reports show how visitors actually move through your site. Listen to the show to hear an explanation of the value of behavior analytics with a restaurant analogy. Behavior Flow Report Andy believes Behavior Flow is an interesting and sometimes confusing report because it mashes up data from other reports. The Behavior Flow report looks almost like an infographic. It shows how many people are on your website, where they move as they navigate from page to page, and the page where they leave your site. After the starting page, the next column is first interaction, the column after that is second interaction, and so on. Behavior Flow shows the most popular path through your website, which is important. Knowing the most common path helps you prioritize changes to your website. For example, if you have only 10 minutes to work on your website this week, you need to spend that time on the pages people visit most often. Even if your website has thousands of pages, a small percentage of those pages receive the most traction and traffic. Therefore, when you have a great piece of content such as a beautiful testimonial or a compelling visual, you want to put it where people are more likely to see it. If your website was a city with a highway flowing through it, you'd put your billboards on the highways, not on little backstreets. In the Behavior Flow report, the first column is the Landing Page option, which reflects where your website traffic comes from. You can change the default Landing Page option to see the website traffic from a specific source. For example, you can select social options to see how people coming from different social networks move through your site. Next, you see the Starting Pages column. Andy says this column lists only the top pages. (For analysis of a specific page,
Mar 31, 2017
Facebook Messenger Marketing: What Marketers Need to Know
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Do you want to communicate with your customers via Facebook Messenger? Wondering how Facebook Messenger bots and Messenger ads can help? To explore this topic, I interview Molly Pittman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Molly Pittman, the vice president of marketing at DigitalMarketer. She specializes in customer acquisition and teaches regularly for DigitalMarketer Engage, which is the company's membership community. You'll discover how businesses can benefit from integrating Facebook Messenger features into their marketing. Molly shares use cases for Facebook Messenger marketing. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Messenger Marketing Why Consider Messenger Ads? As soon as Facebook Messenger ads became available in November 2016, Molly started experimenting with them. Molly says she's excited about Facebook Messenger ads because they're not just a new interface element or feature. Facebook Messenger ads are a whole new channel. Molly believes the value of Facebook Messenger ads lies in the app's popularity and convenience. More than one billion people communicate via Facebook Messenger. Because that's where people are having conversations with friends, family, colleagues, or whomever, Molly believes businesses should be connecting with their customers via Facebook Messenger, too. The app's popularity makes Facebook Messenger a good place to buy ads, connect with prospects, and talk to customers. Molly says that DigitalMarketer's initial tests have shown good results. The open rate and consumption are really high. Molly has seen the benefit from the consumer's standpoint, too. A few months ago, as Molly was driving in Austin, she saw a new apartment complex being built. Molly was interested, so she went to the company's Facebook page and contacted them through their Message Us button. They responded almost instantaneously. Every step of her communication with the company was done through Facebook Messenger. I ask Molly if she believes Facebook Messenger will replace email. Molly responds that email will likely always be a powerful tool for marketers, certainly for the next five years. However, she says Facebook Messenger isn't necessarily a replacement but is the mode of communication most similar to email. In some aspects, Messenger is better than email, she continues, because people tend to respond instantaneously on Messenger, whereas people don't feel compelled to respond to emails right away. Listen to the show to hear Molly and I discuss our predictions for the future of Facebook Messenger. The Types of Messenger Ads Molly explains the two types of Facebook Messenger ads. The first one is called a destination ad because when you set it up, you choose Facebook Messenger as the destination (as opposed to your website). Like a regular ad, a destination ad appears in the news feed and can display a video, carousel, or image. When someone clicks the ad, a message to your Facebook page opens in Facebook Messenger and you can begin a conversation. For example, the first test Molly ran was a simple destination ad that said, "Do you have questions about how DigitalMarketer can help grow your business? We'd love to chat." When someone clicked the ad, a Facebook Messenger window opened where the person could type his or her message to DigitalMarketer. Molly says you can target anyone with destination ads, such as your custom audiences and interests. The opportunities are endless. The other type is a sponsored message, which is more like an email.
Mar 24, 2017
Animated Visuals: How to Bring Still Images to Life
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Do you use visuals on your blog and social media? Have you considered animating them? To explore how to use animated visuals in your content, I interview Donna Moritz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview visual marketing expert Donna Moritz. Her blog Socially Sorted was recognized as one of Social Media Examiner's Top 10 Social Media Blogs in 2015, 2016, and 2017. Donna explores three popular types of animated images. You'll discover tools to easily animate your own images. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Animated Visuals Why Animate As people scan their social media feeds, they're making lightning-fast decisions about what content they'll pay attention to. In this context, animated visuals add a little bit of movement that can attract the eye and add value in a short, snappy way. Donna explains that short animations can be less intimidating to create than video. Animation is simply combining drawings, photographs, text, or computer graphics to make them move. You don't need to talk in front of a camera. Short animations can also be a way to develop your audience. Donna says if you can make a strong first impression with a short animation, that animation can encourage viewers to watch longer videos and further engage with your content. Listen to the show to hear Donna discuss the findings of a small MIT study that investigated how quickly people interpret images. Popular Formats Donna says that quick animations aren't divided into formal types, but you do tend to see a few common approaches. In a one- to three-second animated image, the background is typically fixed and only text is animated. For example, she points out, Social Media Examiner does these on Instagram. She says you might also see a mini slideshow. "Video is your window of opportunity to get seen the Facebook news feed." - @mari_smith #SMMW17 #marketing #socialmedia #business #entrepreneuer #socialmediamarketing #smm #socialmediatips #smallbusiness #new #socialmediaexaminer #professionaldevelopment #smb #socialmediastrategy #businesstraining #quote #quoteoftheday A post shared by Social Media Examiner (@smexaminer) on Feb 8, 2017 at 4:58pm PST A GIF is a silent animated loop often used to convey a feeling. GIFs have become hugely popular on social media. GIFs started appearing in blog posts and emails but have spread to messaging apps like Slack and Facebook Messenger. For example, in a blog post about social media strategies that drive her crazy, Donna says the only way she could express her frustration was with a Muppet GIF from Giphy. Another type is a 3- to 10-second video, which you could create with something like the Ripl app. (More on that below.) Finally, Instagram and Snapchat stories enable you to blend and share quick successions of images or videos. All of these types of content are easy to create because so many tools are available. Listen to the show to hear about audio in short video. The Pros and Cons of GIFs In blog posts and in email, GIFs are a great way to highlight particular emotions, add humor, or simply break up the content. Donna says she once sent out the wrong email to her subscribers, so she used a GIF to apologize. However, you need to be careful about how you use GIFs. Donna recommends using GIFs sparingly. In a blog post, use no more than two GIFs, and in email one is enough. Donna says too many GIFs are like strobe lights going off at a nightclub. When you insert a GIF in an email, Donna suggests checking the file size and compressing the GIF bef...
Mar 17, 2017
How to Use Facebook to Market Your Products
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Do you have products to sell? Have you tried using Facebook ads to promote your products? To find out how to market products via Facebook, I interview Steve Chou. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Steve Chou. Steve and his wife run an ecommerce site that sells handkerchiefs and linens at BumblebeeLinens.com. He's also host of the My Wife Quit Her Job podcast and the website MyWifeQuitHerJob.com, where he teaches people how to sell physical products online. Steve explains which Facebook ad types he uses to sell his physical products. You'll discover how Steve uses email and Facebook ads in tandem. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Use Facebook to Market Physical Products Steve's Story As Steve and his wife were preparing for their wedding, his wife wanted a nice handkerchief because she expected to cry during the service. After shopping around, they imported a bunch of handkerchiefs from Asia. After using only a few, Steve and his wife listed the rest on eBay, where they sold like hotcakes. Later, when Steve's wife became pregnant with their first child, she wanted to quit her six-figure income job. They reconnected with the handkerchief vendor and opened their online store, Bumblebee Linens. At first, Steve worked as a microprocessor designer by day, and after the baby went to bed, Steve and his wife ran the business. It became such a success that they maintained their income even after his wife quit her job. Steve explains that soon afterward, their friends began wanting to have kids and quit their jobs, and they kept asking Steve how to launch an ecommerce store. Instead of answering the same questions over and over again, Steve began blogging about his experiences running the store. That's how MyWifeQuitHerJob.com got started in 2009. To generate sales in the early days, Steve used Google AdWords. His brother-in-law worked at Google in the AdWords division and showed Steve how to use it. Back in 2007, Steve generated a lot of sales via clicks that cost him about 10 to 15 cents. Steve says online content also helped generate sales. They wrote articles to help brides and provide craft ideas for their products. After three to six months, the articles started ranking in search engines and sent traffic to their store, too. Today, Bumblebee Linens sells handkerchiefs, linen napkins, linen towels, lace parasols, aprons, and more. Steve says the store has several target audiences. The handkerchief audience includes people planning weddings and an over-55 crowd. Event and wedding planners are the target audience for napkins and moms are the audience for Mommy & Me aprons. The company has in-house embroidery machines for personalizing their products. Listen to the show to learn more about the audience and the content on MyWifeQuitHerJob.com. Win-back Campaigns Steve explains that a win-back campaign targets people who have already purchased from your shop because those people are more likely to buy again. To run this type of campaign, you need to figure out who those people are, and if they haven't purchased within a certain timeframe, give them an incentive to come back. You can automate a win-back campaign with an online merchant system. For example, if someone hasn't purchased from Bumblebee Linens in 60 days, they automatically receive an email and a Facebook ad with a 10%-off coupon. To automate the Facebook component of the campaign, Steve says the ecommerce system Klaviyo allows Bumblebee Linens to export a specific segment (in this case people who haven...
Mar 10, 2017
Thought Leadership: How to Become Known to People Who Matter
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Do you want to be recognized as an expert in your field? Wondering how to make a name for yourself? To explore how to become known, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mark Schaefer, a prolific blogger, author, and speaker. He's written Social Media Explained, The Content Code, and The Tao of Twitter. He's also been a frequent guest on this podcast. His newest book is KNOWN: The Handbook for Building and Unleashing Your Personal Brand in the Digital Age. Mark shares how to position yourself as a thought leader. You'll discover the four things it takes to become known. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Thought Leadership How Mark Became Known Before Mark launched his business, he was a global director of ebusiness at a Fortune 100 company. He had won a bunch of awards and had seven patents, a big global team, stock options, and a company car. After he left that job to start his business, Mark realized everything that he was known for at his previous company no longer mattered. He thought he was known, but he wasn't. As Mark grappled with being the go-to guy for nothing, he learned the only thing that matters in terms of your online presence is to be known. Being known isn't about being famous, but having an appropriate digital presence to help you achieve your goals. Mark says that building expertise and becoming known is a process. Nine years ago, as Mark started to teach and write for his own business, he struggled. Like everyone else, he started at the bottom. For instance, when Mark started blogging, he didn't know anything about it. Later on, Mark wrote a book about blogging. When he started consulting, he knew very little about it, but now he consults for big companies. Mark emphasizes that to start, you don't have to be an expert. You only need to be open and willing to learn continuously. I ask Mark what helped him become known again in the second phase of his career as he was building his own business. Mark says his goals, one of which was speaking at Social Media Marketing World, helped, but enjoying the journey was also important because becoming known takes time. Mark says some people set milestones that unknowingly let other people validate their work. However, as he was interviewing known people for his recent book, they often mentioned the positive impact they have on others. Mark believes this sense of mission is important because it defines who they are from within and motivates them as they put in the time necessary to become known. Listen to the show to discover how many years it takes to become known. What Prompted the Book Mark explains the two seeds that led to him write KNOWN. As research for his last book, The Content Code, Mark interviewed Jay Baer. They debated whether just anybody can become known or if you need a certain "it" factor. For three and a half years, this question stayed with Mark and he began wondering whether becoming known involved a process that he could define. The other seed, Mark explains, came from his conversations with consulting clients. People from all over the world ask Mark questions like, "How do I get in a position where I can write a book someday?" "How do I get in a position where I can be a speaker someday?" "How do I get appointed to a board?" "How do I attract more clients in my industry?" "How do I become regarded as a voice of authority?" Mark found himself giving the same answer over and over again: "To do that, you have to be known.
Mar 03, 2017
Video Blogging: How to Create Consistent YouTube Content
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Do you create videos to promote your business? Have you considered starting a regular video blog? To explore vlogging, I interview Amy Schmittauer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Schmittauer, an online video expert. She founded Vlog Boss Studios and regularly produces awesome content for her YouTube channel, Savvy Sexy Social. She's also the author of the brand-new book, Vlog Like a Boss: How to Kill It Online with Video Blogging. Amy explores how video blogging can help your business. You'll discover what you need to start your own video blog. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Vlog Like a Boss What Is Vlogging? The term vlog builds off the word blog, and a vlog is simply a blog in video form. In a vlog, you can share anything you might do in a blog post, such as a tutorial or a story from your life. Consistency is best for vlogging. If you post a vlog here and there, you won't gain much traction. Amy says most vlogs that do well have a regular schedule. I ask Amy about how using YouTube for vlogging is different from the other ways people use YouTube. Amy says the purpose of a vlog is to help people discover you. Videos that may be suitable for YouTube but that don't help people discover you, such as a product commercial or an introduction to your company, don't make great vlog posts. To be discovered, think of the users who are searching for a concern, a specialty, or the answer to a question. Think about what a potential customer or audience member might want to know, create a video about the topic, and upload it to YouTube. Listen to the show to discover Amy's thoughts about vlogging on mobile apps like Snapchat and Instagram, which have video and social. Amy's Vlog When Amy launched Savvy Sexy Social, she was just getting started as a social media marketer. She thought teaching people the best way to do things on social media would to attract an audience and potential clients. She wanted her vlog to be informative and fun. She didn't want social media to feel like a chore. To juggle her content marketing with her client work, Amy says she scheduled her vlog posts to appear three days a week but she created the week's videos all in one day. She would pick three topics (which could be an app, a product, or a general social media tip), record the videos sitting in front of her bookshelf, and then edit and schedule them for the rest of the week. Amy emphasizes that people didn't have to know who she was to find her videos via search. They just needed to have a question about a topic in her videos. For instance, Amy created a video about a hack to make tweets a little longer. She thought the topic was something new that people didn't know much about, and the video became one of her popular vlog posts. The video's headline focused on the Twitter tip but the video also introduced viewers to Amy. httpv://www.youtube.com/watch?v=OJRp22IXqXY Amy shares the simple vlog format she used for a long time. She introduced her topic, delivered information about the topic that her viewers would value, and gave an actionable item that would give them results right away. Then she wrapped up with, "By the way, I'm Amy. Hope you can subscribe and stay tuned." In the last year, Amy says she's been having fun with her format so her community could get to know her a little more personally. For instance, throughout January, she documented the journey of launching a book. This approach was more of a lifecasting vlog, but her audience was learning through Amy's experience.
Feb 24, 2017
How to Use Facebook Ads to Boost Your Best Content
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Do you use Facebook ads? Have you considered creating Facebook ads from your top-performing organic posts? To explore how to identify and boost your best Facebook content, I interview Larry Kim. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Larry Kim, the founder and chief technology officer for WordStream. He's a frequent blogger, pay-per-click expert, and social advertising ninja. Larry explains how to improve the performance of your best content with Facebook advertising. You'll discover how to budget for Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Use Facebook Ads to Boost Your Best Content Larry's Backstory Larry's company, WordStream, does search engine and social media advertising, and Larry believes that it's important for businesses to do both types. For instance, B2B software companies build new features, functions, and solutions that nobody is searching for yet. However, with social ads, these businesses can target people who are likely to buy their software based on demographics, interests, or behaviors. Unlike an individual advertiser who has data about only one business, Larry is able to spot trends and patterns in online advertising because WordStream manages approximately $1 billion of ad spending across Facebook, Bing, and Google and runs thousands of campaigns for different clients. WordStream analyzes all of these campaigns to figure out data such as the typical cost per click and typical engagement rates. Listen to the show to discover the percentage of WordStream's clients using Facebook advertising. How Algorithms Work To understand the algorithms, Larry says it's important to think about the context in which your ad appears. (Our conversation focuses on Facebook, but Larry says the same is true for ads on Twitter and other social media platforms.) When you sponsor or promote a post, you're one of thousands or even millions of companies going after the same audience. Larry explains that the Facebook algorithm is designed to handle that volume in a way that keeps Facebook engaging for users so they come back. To determine which posts to show users and how much to charge the advertiser, Larry believes that the algorithm looks at many different factors, but the main one is engagement (clicks, likes, comments, or shares). A post with low engagement has an engagement rate of 1% to 2%. (Only 1 or 2 people out of 100 engage with the post.) A high-engagement post has a rate of 10% to 15%, and the average is around 2.5% to 3%. Larry emphasizes that Facebook doesn't want users' news feeds filled with ridiculous updates that no one cares about. A company trying to promote garbage content with low engagement rates will be dinged with very few ad impressions. The ad might not even be shown. If the ad does show, the click-through rate will be expensive (a few dollars per click versus a few cents). The reverse is also true. Facebook rewards companies that promote interesting content by showing their ads and charging only pennies per click. Listen to the show to hear Larry's thoughts about how engaging ad content needs to be compared to organic content. Unicorns Because algorithms reward engaging content, Larry believes that the winning advertising strategy is simple: promote your unicorns. These outlier posts do spectacularly well. They get three to five times more traffic than the average post and are among the top 1% to 3% of your most engaging content. For instance, a unicorn post might have a 20% engagement rate,
Feb 17, 2017
Instagram Stories: How to Create Engaging Stories
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Do you use Instagram? Wondering how Instagram stories work? To explore how to craft Instagram stories for business, I interview Sue B. Zimmerman. Instagram Stories The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Sue B. Zimmerman, an Instagram marketing expert who helps businesses and marketers take their Instagram marketing to the next level. She's the author of the Instagram Strategy Guide ebook and a regular speaker at Social Media Marketing World. Sue shares how a number of businesses are creating engaging Instagram stories. You'll discover several techniques to improve your own Instagram stories. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Stories Why Marketers Should Consider Instagram Stories Sue started using Instagram Stories as soon as the feature rolled out in 2016. She still uses Snapchat, but she says now she mostly relies on Instagram Stories. She says pulling together content to tell a story is creative work, similar to scrapbooking. Sue recommends that you develop a thread that keeps people engaged in your story from start to finish. Also, create Instagram stories with content that's original to Instagram, rather than duplicating content from other platforms. Sue says Instagram stories have three main benefits: First, Instagram stories direct followers to your actual Instagram feed, where your posts are always available. (Instagram stories disappear after 24 hours.) Stories that are entertaining and engaging give your followers a quick and easy way to consume your content. Engagement is important to the new algorithm that determines what people see in their Instagram feed. Because Instagram stories boost engagement with your Instagram posts, they improve your chances of showing up at the top of people's news feeds. Listen to the show to discover when Sue still uses Snapchat instead of Instagram Stories. Instagram Stories and Posts We talk about the highly produced content that marketers often feature on their Instagram feeds, and Sue says high production value is not necessary for Instagram stories. Sue shares a few examples of businesses that use Instagram stories in creative ways. These businesses create stories that are different from the content in their regular Instagram feeds. For example, Jenny Schatzle, who owns a gym in Santa Barbara, uses Instagram stories to let people know when she's starting new sessions. Her stories are more like ads, which is a completely different approach than her regular posts on Instagram. Sue has also seen companies with products (such as shoe company M.Gemi) use stories to feature sales and direct people to their Instagram feeds. Sue notes that marketers use text differently on Instagram posts and stories. The more successful accounts on Instagram typically include the text in the description, not on the photo itself, so people connect with the experience of the product or service that the photo depicts. However, in an Instagram story, text can add value. People who don't have the volume turned up in the story can read the text on the video or the photo. I ask how Instagram Stories has changed the way people interact with content on Instagram. Sue shares a few changes she's noticed since the release of Instagram Stories and the algorithm change. Although she's been posting less frequently on Instagram, Sue gets more engagement with her posts over a longer period of time. She attributes that engagement to having active Instagram stories. People discover Sue through her stories, which provide value.
Feb 10, 2017
Mobile Local Marketing: Reaching the Mobile Customer
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Do you have a local business? Want an effective way to market to people who are near you? To explore how to reach your customers with mobile marketing, I interview Rich Brooks. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Rich Brooks, author of The Lead Machine: The Small Business Guide to Digital Marketing. He's also host of The Agents of Change podcast and The Agents of Change Digital Marketing Conference. Rich explores how local businesses can use mobile marketing to deliver relevant messaging to their customers. You'll discover how to combine mobile marketing with social media. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Mobile Local Marketing The Importance of Mobile In 2017, every business should focus on mobile, Rich says, especially businesses with physical locations and a local audience. Mobile is important because people always have their devices by their side. For example, when Rich takes his daughter to volleyball practices in different towns, he uses Waze on his phone to get directions. Then after dropping her off, he goes to Yelp to find a coffeehouse or asks Google or Siri to find the nearest supermarket so he can go shopping. While he waits in line, Rich explores Facebook, Twitter, or Instagram; plays a game; or reads a news article. Because people are always on their phones, local businesses can attract customers who are looking for information on the go and making immediate decisions. If those people are in your area, you can capture their business with a strong mobile presence. Listen to the show for more about how potential customers use mobile. Mobile Offers and SMS Messages To engage people on mobile, Rich says you can create mobile offers, which are being redeemed at 10 times the rate of old print coupons. Mobile offers take many forms. You can run a Facebook campaign on mobile, promote an offer that's available on a mobile device, or tell people they can download a deal onto their phones and show it at the counter. Another option is SMS text messaging. Rich explains that SMS offers work a lot like email marketing. For example, a pizzeria can send people discounts. A massage therapist near Rich gives customers who opt into SMS text messages first dibs on appointment times that open up due to last-minute cancellations. To send SMS marketing messages, you start by finding an SMS marketing vendor in your area. These vendors work similarly to email marketing vendors, such as MailChimp, Constant Contact, AWeber, and smaller local players. Your vendor assigns you a short code and customers opt into your SMS messages by texting that code and confirming they want to receive your messages. Rich says a pizza restaurant might tell customers, "Text Pizza to 004400." After you're set up to send messages, you can start building your SMS marketing list. Rich emphasizes that people will sign up to receive messages only if you offer an incentive for signing up. For a pizza business, that incentive might be a dollar off, a free topping, or free delivery. Rich suggests promoting your SMS list on your social media profiles, website, flyers, and product packaging (such as pizza boxes). Rich says you can expect a smaller but more engaged audience for your SMS messages. Fewer people will opt in, but right now those who do are much more likely to look at their text messages immediately. Rich predicts that engagement with SMS messages may drop off if people become overwhelmed with text messages, but says that currently SMS is still fairly new and can be a boon to a local business.
Feb 03, 2017
Content Marketing Success: Why Answering Questions Sells
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Do you want more sales? Is content marketing a part of your strategy? To explore how to create content that sells, I interview Marcus Sheridan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Marcus Sheridan, a blogger, podcaster, and keynote speaker who specializes in content and inbound marketing. He's known as "The Sales Lion," and is the author of the brand-new book, They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer. Marcus explores how to market and sell with content. You'll discover how the right content can overcome buyers' fears. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Marketing Success Marcus' Story Marcus began learning about content marketing during the 2008 market crash. Within 48 hours, his swimming pool business, River Pools, lost a quarter of a million dollars after five clients pulled their deposits. By January 2009, three consultants had suggested filing for bankruptcy. However, if Marcus filed, he and his partners would lose their homes and their 16 employees would lose their jobs. Marcus knew he had to generate more trust, traffic, leads, and sales than ever, and he had no money to do it. So he looked at the Internet. Marcus read all about inbound marketing, content, and blogging. He learned that addressing his prospects' questions, issues, fears, worries, and concerns on the business website could help the business be successful. In March 2009, Marcus told his two business partners that the company needed to live by a new philosophy: "They Ask. You Answer." Marcus brainstormed all of the questions he'd ever been asked and found that the major questions were often ones businesses don't like to answer online. Committed to the new philosophy, however, Marcus began writing blog posts about customers' questions, including the good, the bad, and the ugly. The company became committed to answering questions more consistently and transparently than anybody in their space. Listen to the show to discover how this new approach transformed the website's traffic, leads, and sales. Online Content Overload Now that many websites have taken the same approach to content that Marcus did, I ask Marcus what advice he would give to any business owner concerned that approaches to website content have changed. Marcus says he's really bothered when businesses assume they shouldn't share their philosophies or content because they think everything has already been said. Those businesses are letting other people in their industry create the content. Business leaders also think they shouldn't share content because their content isn't amazing. Marcus disagrees and notes that initially his writing and video content were bad. However, he kept going and now his content is good. Listen to the show to hear what false idea Marcus says everyone believes. The Five Subjects That Make a Difference In any industry, Marcus says buyers want to discuss five subjects as they research a company, product, or service online, and addressing these subjects on your website will help you reach your marketing goals. Cost questions Problems questions (what the drawbacks and issues are) Comparisons (your product versus another) Best of (for example, the best marketing automation software) Reviews However, Marcus finds that businesses don't like to talk about these topics on their websites. As a result, they lose customers. Most people research cost online before they buy and get frustrated when they can't find that informa...
Jan 27, 2017
Facebook Community Development: How to Cultivate Loyal Fans
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Are you creating a fan base on Facebook? Want to discover how to engage your audience via pages and groups? To explore how to nurture a community on Facebook, I interview Holly Homer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Holly Homer, a professional blogger whose Kids Activities Blog helps parents discover fun things to do with their kids. Her Facebook page (Quirky Momma) has more than 3 million fans. Holly shares how she's cultivated a thriving community using Facebook. You'll discover how Holly uses Facebook Insights to develop her content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Community Development The Importance of Community Community is the key to performing well in the algorithm-driven world of Facebook. To serve the community of Kids Activities Blog and the Quirky Momma Facebook page, all of the content focuses on the people who make up that community. Those people are mostly moms (plus the occasional dad, grandparent, or teacher) who are looking for something to do with their small children and survive the day. Whether that content is a video, picture, or saying, it needs to help the community and bring people closer together. When Holly began blogging 10 years ago, the community developed via comments on her personal blog, June Cleaver Nirvana, as well as comments she made on her friends' blogs. A popular blog post might attract 300 visitors and 150 comments. Holly recalls that commenting made this community visible and close-knit. When social networks came along, Holly says she had to relearn how to establish community, so she steered the conversation from comments onto Facebook because that's where comments and engagement were happening. She had to tell her community where she would be engaging and eventually turned off the comments on her blog. Facebook Live changed Holly's community again. She says she can now talk directly to her fans, but Facebook Live allows her to have more of a two-way conversation and be a participant rather than the center of her community. Listen to the show to hear Holly's advice for maintaining a community as social media changes. Facebook Insights Holly is a bit of an analytics geek and uses Facebook Insights learn about her community and what they like. With Facebook Insights, Holly can learn what common traits her community shares (they're typically moms with small children), where they live (mostly the United States and Australia), when they're online, and what they do online. Holly says she can also see what types of content her community likes (such as photos, links, or videos) and even what kinds of links or videos attract the most engagement. What Holly learns in Facebook Insights helps her decide what type of content brings her community together. In Facebook Insights, Holly says she mostly focuses on the magical orange bar. This bar shows each post's reach in comparison to other content for that day or other content on the page. (You find the orange bar by clicking More under the list of posts to get a whole page of posts and then looking in the fifth column.) Holly says her team knows that if the orange bar is short, don't repeat that content. If the orange bar is long, try to figure out how to repeat the performance of that successful content. For Holly, a short orange bar doesn't mean that the proverbial algorithms didn't like some content. It means her fans didn't like the content. She says every single interaction on your page is a vote for more of that content.
Jan 20, 2017
Building a Business on the Back of Interviews
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Do you interview people for your blog or podcast? Want to discover different ways to repurpose those interviews? To explore how he built his business through expert interviews, I interview Nathan Chan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Nathan Chan, the founder, CEO, and publisher of Foundr Magazine, a paid digital magazine that profiles well-known entrepreneurs. He's built a huge following of almost 1 million Instagram fans and 300,000 email subscribers. He's also launched a new book, Foundr V1.0: Everything you need to know about starting and building a successful business, from the world's most influential entrepreneurs. Nathan shares his interviewing process. You'll discover how Nathan used expert interviews to build his business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Building a Business on the Back of Interviews The Start of Foundr In 2013, Nathan was working in IT support at a travel company. He loved the company culture, but the work wasn't a fit. As he searched for something more fulfilling to do, he noticed that the major business magazines, of which he was a fan, were difficult for him to relate to. His life wasn't like the lives of the people on a Forbes billionaire list. Nathan started his magazine with about $3,000 and a goal of filling the gap between major business magazine content and entrepreneurs like himself. He wanted to speak to aspiring young entrepreneurs (he was 26 years old at the time) and provide in-depth content about what it takes to build a successful business. Nathan says that podcasts inspired this vision for his magazine, too. Podcasts were becoming increasingly popular, featured stories about relatable people, and could cover a topic in depth. Four months into producing the magazine, Nathan and his startup magazine faced a major roadblock. A large business magazine sued Nathan's startup magazine for trademark infringement. Luckily, Nathan says, the rebranding of the magazine resulted in the name Foundr, which is a better fit. Listen to the show to learn more about how Nathan responded to the lawsuit by improving the magazine's branding. The Business Model Foundr has three main sources of revenue: magazine subscriptions, the membership site, and courses. The magazine subscription is $2.99/month or $21.99/year and is available through the iTunes and Google Play stores. Across monthly and yearly subscriptions, Foundr has 20,000 monthly readers. On the Foundr membership site, subscribers have access to premium content, an online community, and exclusive training. In addition to the main revenue sources, Foundr includes a bit of sponsorship and advertising. Listen to the show to discover the similarities between what Nathan and I do. Nathan's Interviewing Process Nathan has interviewed successful entrepreneurs including Richard Branson, founder of Virgin; Steve Case, founder of AOL; Arianna Huffington, founder of Huffington Post; Gary Vaynerchuk; Barbara Corcoran; Tim Ferriss; Robert Herjavec; Jessica Livingston, founder of Y Combinator; and others. Much of Nathan's interview preparation involves his day-to-day reading about and listening to the topics, brands, and people Foundr covers. He regularly looks at Facebook, reads what's happening in TechCrunch and Mashable, and follows podcasts to see what they're doing and whom they're interviewing. To help find guests, he looks for people who have books coming out or otherwise need press. By consuming a lot of content, Nathan is aware of what's happening in his space and how to guide the i...
Jan 13, 2017
Live Video and Marketing: Where the Industry Is Heading
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Interested in using live video for business? Have you considered creating a live video show? To find out what live video can do for your business, I interview Brian Fanzo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Brian Fanzo, a tech evangelist who specializes in live video. He's the founder of iSocialFanz and host of the FOMOFanz podcast. Brian explores live video, where it's headed, and how it can help your business. You'll discover whether to use Facebook Live or Periscope if you're just getting started. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video and Marketing What Live Video Means for Business Whether yours is a small business, a brick-and-mortar store, or an ecommerce company, you need to shrink the distance between yourself and your customer, Brian explains. Live video is much more than a marketing play because it shrinks that distance by humanizing your brand and business. Live video is also the gateway to technologies such as augmented reality (AR) and virtual reality (VR), which Brian believes will be huge by 2020. To embrace AR and VR, he says, companies and brands will need to have a live video strategy already in place. He says today's consumers want you to convince them that you can be trusted, that you're a resource, are invested in them, and can understand them. They don't want to be marketed or sold to; they want to engage and have a conversation with you. Businesses need to spend time building rapport, a relationship, and trust with their audience, and live video is a great vehicle for that. With regard to building trust, Brian believes the most valuable statement anyone can make on live video is, "I don't know." If a brand admits they don't know something on live video, it adds validity to what they do know. (When you're stumped, you can also ask audience members to send you a message on Twitter or Facebook, and say you'll have your product manager get back to them.) Listen to the show to hear more about the strategy behind using live video to break down barriers with your audience. Getting Started With Live Video Brian says that according to Cisco, 79% of Internet traffic in 2020 will be video. Nowhere did anyone say that's going to be great video, good video, or live video, Brian continues. However, he believes most brands are thinking about video. Many people think live video is scary because they picture themselves on the video. Brian has to remind them that the best live videos are often made when you're celebrating customers and employees. And if your live video brings people access they can't get anywhere else, the camera doesn't even need to be on you. For example, say you use live video to interview a client, a customer, or a celebrity while they're in the office. As the person behind the camera, you can watch the comments for questions and decide which are important enough to ask the guest. With these kinds of live videos, all of the scary elements of being on air are taken away. Listen to the show to discover my process for doing live videos. Innovative Examples of Live Video Brian says Cisco has done an amazing job with their We Are Cisco campaign. Employees in different offices are trusted to take over the company's social media accounts, including Snapchat and Instagram, to share their point of view. httpv://www.youtube.com/watch?v=oMjEzVH1d0k Not only does the campaign celebrate Cisco's employees, it's also a great recruiting tool. The company doesn't have to convince job applicants that they trust their employees; the proof is v...
Jan 06, 2017
How to Build Raving Fans in Unconventional Ways
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Do you want enthusiastic fans? Looking for unique ways to engage your audience? To discover how he grew a large and thriving fan base, I interview Pat Flynn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Pat Flynn, the founder of SmartPassiveIncome.com, a website dedicated to helping people start businesses. He's also host of the Smart Passive Income podcast and author of Will It Fly? Pat explores unconventional ways to build loyalty with your fans. You'll discover which forms of content are better than others for creating raving fans. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Build Raving Fans in Unconventional Ways The Beginning of Smart Passive Income Pat built the Smart Passive Income blog in the latter half of 2008 as a way to showcase how he was finding success with Green Exam Academy, a website with resources to help people pass the architecture exam. On the blog, Pat shared how he'd built his business, things he wished he would have done, and mistakes he made. In October 2008, he started including income reports (how many products he sold and how much money he made), not to show off but to provide inspiration. Pat believes that by keeping people in the loop of his activities and leading by example, others benefit from his knowledge. Over time, the Smart Passive Income blog became more about experimenting with new tactics, documenting, and sharing what Pat learned along the way. Pat says that's how he became known as the crash test dummy of online business. Back in 2008, if you had told Pat that he would be a leader in this space, he says he would have laughed. He didn't think that was what he wanted. Now Pat is owning the role, trying to lead by example and starting a movement of authentic entrepreneurship. Listen to the show to hear Pat explain more about crash test dummies. Nurturing Fans in the Early Days While Pat got a lot of encouragement via the comments on his blog for the first couple of years, he never thought of those commenters as fans. Then in July 2010, he started his podcast. Later that year, strangers came up to him at a conference and chatted like they were old friends. Nobody at the conference mentioned his blog. Pat thinks his fans connected more through the podcast rather than his blog because they viewed the podcast as more real. He explains that the written word gives you a feel for who a person is, but a podcast puts you in the ears of your listeners. For listeners, the feeling is similar to being part of a conversation. Pat says he's very much himself on air, and shares personal tidbits in each episode to help his audience relate to and connect with him. For example, at the beginning of every show, Pat's voiceover guy John Melley (who does our intros in a different accent) reads a random fun fact about Pat. For example, "Here's your host. He's a Sagittarius who loves long walks on the beach: Pat Flynn." or "Here's your host. He was an 11-pound, 12-ounce baby." Pat says he once met a woman at a conference who told him she loved his show and randomly added, "When I had my baby, he was also a giant." That small fact immediately connected them, because she could relate. When you share fun little facts about yourself, Pat notes, people can find something they have in common with you and decide to follow you. This isn't true only for podcasts; the same thing can happen on your blog or your video channel. Listen to the show to discover Pat's thoughts on using video versus a podcast to connect with people. Being Yourself
Dec 30, 2016
Advanced Blogging: How to Make Your Blog Serve Your Business
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Do you have a blog? Want to supercharge your content and increase email subscribers? To explore advanced techniques for improving blog content, collecting more email addresses, and promoting products and events, I interview Darren Rowse. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Darren Rowse, one of the world's leading experts on blogging. He's the founder of two popular blogs: Digital Photography School and ProBlogger. He also co-authored the book ProBlogger and hosts the ProBlogger podcast. Darren shares how he learned to better serve the needs of his readers. You'll discover how Darren uses portal pages and what goes into creating them. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Advanced Blogging Determine What Type of Content to Create Darren started by writing what he was excited about in the moment, and he believes that's a great place for bloggers to start because their writing comes across as passionate. However, for bloggers to build expertise in a niche, he notes, they need to put more thought into it. Darren says there are two parts to achieving that outcome. First, you need to understand the people who read your blog and what their needs are. Ultimately, Darren's content ideas come from the conversations he has with readers; this determines what he writes about. Second, you should develop before and after avatars. The before avatar represents who his readers are when they come to the blog, and the after avatar represents who he wants his readers to become. Use your avatars to fill in what your readers need to move from the before avatar to the after avatar, he explains. For example, readers first come to the Digital Photography School blog because they don't know how to use their cameras to full potential. The "after" readers have full creative control of their cameras, along with the confidence, knowledge, and technical skills to get out of automatic mode and take their photography to the next level. Give them what they want and sell them what they need. For example, readers who come to Darren's blog to get photography tips realize they need more help when they return from vacation and discover their photos didn't reflect their journey. His ebook, A Guide to Captivating Travel Photography: Transcending Travel, delivers the things they didn't realize they didn't know, such as tips to help lift their photos. Darren used this exercise for the first time in 2006, and came up with 200 things his blog readers needed to know. Those notations became the first 200 posts on the site. Listen to the show to discover how Darren uses what he knows about what people need to collect email subscribers, attract Facebook fans, sell products, and more. Develop an Editorial Strategy Darren shares the nine different elements he and his team work through each year to figure out their editorial strategy. Voice: Is your content more conversational, teaching, or storytelling? Evergreen vs. Time-sensitive Content: What's the proper ratio? Darren's photography blog leans more toward evergreen, but he notes others may need to create more time-sensitive content. Intent: Is your aim to inform, inspire, educate, or interact? Darren's blogs focus on information and education, but mix in inspirational and interactive content here and there. As an example of content created to drive interaction, Darren says Digital Photography School does a challenge post each week in which they prompt readers to take photos using a specific technique and then share the photos in the comments.
Dec 23, 2016
How Snapchat and Periscope Can Grow a Business
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Do you want to use Snapchat for business? Wondering how to incorporate your brand into live stories? To explore how to use Periscope and Snapchat for business, I interview John Kapos. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview John Kapos, part of a long family line of chocolatiers who have run Perfection Chocolates in Australia since 1939. Online he's known as Chocolate Johnny. He's very active on Snapchat, Instagram, and Periscope. John shares how marketing on Snapchat has affected his business. You'll discover creative ideas to help your own business succeed with Periscope, Snapchat, and Instagram Stories. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Snapchat and Periscope Can Grow a Business How John Got Started With Snapchat John shares that his store in Sydney, Australia gets bombarded with kids at the end of the school day, and he had begun to notice his sons and their friends using Snapchat. Even though he was told he's "too old" for Snapchat, he decided to take a chance. John, a self-described early adopter, started on Facebook and then got involved with Instagram. While he felt Instagram was cleaner, nicer, and crisper, he loved the functionality of Snapchat. For example, it let him do a video and include titles, add music, and so on. In the beginning, John posted photos of customers and chocolate, as well as videos of him introducing himself and making treats. In one of those early promos, he posted a picture and told his followers to screenshot it and then come in for a free hot chocolate. Two people did just that, and John shares that he's had as many as 60 people come to the store in response to a similar promotion. Now, John explains, his Snapchat stories all have a beginning, a middle, and an end, and all have a tie to chocolate. Each story also has a call to action such as Come to Perfection Chocolates, Come to the website, Come to meet me, or Be part of the party. For example, a Snapchat promotion of his Star Wars chocolate products began with an image of Han Solo and the text, "I'm in a dilemma. Help Me." The middle was an explanation of what John was making. The story ended with a call to action: "Please screenshot and tell me which one is better: milk chocolate or dark chocolate." A total of 63 people responded. Listen to the show to discover how using Snapchat has turned John's store into a global brand. Working Your Brand Into Snapchat Stories Everyone has a story, John believes, and he says it's all about getting out of your comfort zone and telling your story. People tell John he's got an advantage because he's promoting chocolate, and everybody loves chocolate. However, John doesn't think that should make a difference, and shares that he's helped a dentist create funny stories that make children want to come and see him, and a mechanic in New Zealand build a story around how to change a tire. John reiterates that anyone can create stories with any product, they just have to step out of the box. For example, he explains, spotting a large chocolate Easter egg in his store inspired a Snapchat video about two chocolate rabbits that mated to produce a 10-pound chocolate egg, out of which came a white chocolate elephant. John also creates stories about his characters, Johnny Chocolate, a chocolate 'dealer'; Johnny's bodyguard, Frankie; and Johnny's drag-queen girlfriend, Vanilla Chocolate. Listen to the show to hear what happened when John set out to prove he could go a week without using chocolate in his snaps.
Dec 16, 2016
The Social Media Examiner Story: From Blog to Conference
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Wonder how the Social Media Examiner blog got started? Interested in how we grew a live conference from an online publication? To share the evolution of Social Media Examiner and Social Media Marketing World, Ray Edwards will interview me. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, Ray Edwards of The Ray Edwards Show takes the mic to get the backstory on how Social Media Examiner went from publishing a blog to hosting a live conference. You'll discover the behind-the-scenes story of how I founded Social Media Examiner more than seven years ago and how we decided to start our own conference. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Social Media Examiner Story The Beginning of Everything Prior to launching Social Media Examiner, I was writing white papers for clients and I also authored a book called Writing White Papers. Somewhere along the way, I started a weekly newsletter, which included interviews with experts, pieces written by experts, and tips and techniques. I started covering social media and how it could be used to generate more leads for white papers. Subsequently, I reached out to Copyblogger and MarketingProfs, and wrote some articles for them. The turning point came after I sent a LinkedIn request to Ann Handley, chief content officer for MarketingProfs, and she asked if I was on Facebook. After opening a Facebook account, I was immersed in a different world. Then, I went to a small conference in San Diego and met Paul Colligan, Warren Whitlock (co-author of Twitter Revolution), and Mari Smith. As a result, I decided to do an online conference under my white paper business. (Up to that point I did teleclasses, where people would pay $39/month to hear me interview people like Bob Bly, Peter Bowerman, and others in the copywriting world.) I sold a couple of hundred tickets for the Copywriting Success Summit, more than I ever had for my teleclasses, and the conference was all done via webinars. This led to doing the Social Media Success Summit, for which we sold around 700 tickets. I felt I was onto something, so I searched domain names at GoDaddy, found SocialMediaExaminer.com, and immediately registered a trademark. I had the opportunity to speak at BlogWorld and MarketingProf's B2B Summit in October 2009. Deciding that would be the time to launch, I hustled to build Social Media Examiner and reached out to all of my friends, asking if they would write one article a month until it didn't work for them anymore. I officially launched Social Media Examiner on October 12, 2009. Listen to the show to learn which connections Ray and I share from the early days of social media. A Focus on Quality Content When we launched, blogs were opinion outlets and I wanted to be a resource. That's why we're known for how-to content and why our tagline is still "Your guide to the social media jungle." I knew if we could create content with a certain level of depth or richness to it, it would be smart in the long run; each of our articles is at least 1,000 words long. And we've invested heavily in the quality of our content. We've always had at least two or three, and sometimes up to five, editors working on all of the articles and we put at least $1,000 into development for each article. Our vision statement is, "All we serve is quality and we serve all with excellence." I've been in this business for seven years, and almost everyone who started in this space has moved on. It just goes to show you can win in the long run if you consistently deliver excellent value.
Dec 09, 2016
How to Grow a Business Using YouTube
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Do you want to use YouTube for business? Want to learn how to script and produce YouTube videos for your business? To find out how marketers can develop a business channel on YouTube, I interview Sunny Lenarduzzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Sunny Lenarduzzi, a video marketing expert. Previously she was a TV news reporter and the host of the Social Update from Hootsuite. Now she produces regular videos focused on social media, creates online courses, and helps her clients find success with YouTube. Sunny Lenarduzzi shares insights from creating her own business on YouTube. You'll discover how to use social media to drive traffic to your YouTube channel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Grow a Business With YouTube Sunny's Story Sunny has a background in traditional media (broadcasting, television, and radio), but fell in love with social media in the early days of Facebook and Twitter. She started an online magazine and after building the brand organically using YouTube and other social media platforms, she ended up with a social media consulting business. When Sunny noticed she was routinely getting the same questions from her clients (such as how to build a Twitter following or how to use Instagram video), she started using YouTube FAQ to record and send the answers to clients. Her first video tutorial now has almost 80,000 views. Today, her channel (started in March 2015) has amassed over 60,000 subscribers and 3.8 million video views. httpv://www.youtube.com/watch?v=9D7qmseGz6o Listen to the show to learn more about how Sunny came to partner with Hootsuite on the Social Update. The Path Between YouTube Videos and Business It's all the about email addresses. The biggest thing to remember, Sunny says, is that YouTube is a social media platform. She reminds listeners that social media algorithms change and you can't always rely on social media reach to get your message out. That's where an email list comes in, and she notes that YouTube is vital to growing your email list. For example, Sunny created a tutorial on How to Get More Views on YouTube, in which she offers a free YouTube SEO checklist. Every week, she gains about 200 email subscribers from that one video. httpv://www.youtube.com/watch?v=LokwDpM1wnc Sunny explains the importance of helping your videos rank on page one of Google and YouTube search, and shares that the first 24 hours of a video's life are vital in determining where the video will rank. For this reason, when she has a new video, she spends that first day driving people directly to the video on YouTube. Sunny credits getting ranked on the first page of Google or YouTube search results with the growth of her business over the past year. People found her videos when they were searching for help on certain topics such as how to use Snapchat, Twitter, YouTube, etc. Answering questions related to these topics introduces her to potentially thousands of new people a day, and capturing the email addresses of those people grows her potential customer database. Sunny shares that she uses a customized Leadpages link, designed in the same branding as her website, to collect her leads. Sunny says to create your freebie based on what you eventually want to sell. Make it a guide, a checklist, or an ebook. If writing isn't your strong suit, there are other options to use for the freebie, such as audio training or short video courses. For example, Kimra Luna offers a two-day video mini-series for her Rock-It With Webinars.
Dec 02, 2016
How to Sell on Instagram
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Is your business on Instagram? Do you want to use Instagram as a revenue stream? To find out how to use Instagram for sales, I interview Jasmine Star. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jasmine Star, a professional photographer who specializes in Instagram marketing. Her story starts with law school, transitions over to photography, and ultimately goes to Instagram. Jasmine is sure to inspire you with ways to sell with Instagram. Jasmine shares how to sell your products and services via Instagram. You'll discover the advantages of using Instagram for selling. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Sell on Instagram Jasmine's Story In 2005, Jasmine was in her first year of law school at UCLA when she got the news that her mother's brain cancer was in the final stages. She left school and moved home. Jasmine knew she didn't want to go back to law school and decided to give photography a try. For Christmas, her husband gave her her first digital camera and she started her wedding photography business. When her business exploded that first year, it helped her identify as an entrepreneur. Jasmine joined Instagram six years ago but says she used it haphazardly until just a few years ago. When she learned how to use Instagram strategically as a marketing vehicle for her business, it was a game-changer. Since then, she's been named one of the top 10 wedding photographers and one of the most influential photographers, which she believes is due to her varied and intentional use of Instagram and other social media platforms. Listen to the show to discover more of Jasmine's backstory and why she believes she was called to live a passionate life. Why Instagram Works for Selling Jasmine shares one of her favorite quotes from author Simon Sinek, "People don't buy what you do, they buy why you do it." In her opinion, there's no better platform than Instagram to showcase why you do something. She believes Instagram's powerful storytelling components give you the ability to make customers loyal before a purchase has been made. If you can tell a powerful story in fewer than 87 characters (the caption limit), along with a photo that matches and elevates the storytelling component, you'll win at Instagram. Listen to the show to learn what Jasmine says makes Instagram different from other platforms. How to Get Seen on Instagram It's no secret that people are seeing the effects of the Instagram algorithm on their visibility in the news feed, and that's why Jasmine says it's more important to build an audience of the right kind of followers than to collect followers just to increase your numbers. Visibility in the news feed comes from having engaged followers who care about your business, leave comments and likes, tag their friends, and share your posts. An account with a lot of followers who aren't engaged won't be indexed high by the algorithm. This results in fewer people seeing that account's posts, which then results in fewer people liking and commenting. So, all things being equal, if one account has 200 followers and another has 2,000 followers, and each account routinely gets 20 likes and two comments, the account with fewer followers is more likely to be seen, because it's perceived as more relevant. To build an audience of the right followers, Jasmine suggests creating an ideal client profile. Figure out where your ideal client is on Instagram and why, she says. Then figure out how to serve the people who follow you. Creating value will nurture and grow your audience,...
Nov 25, 2016
Email Sales Funnels: How to Automate Your Sales
48:01
Do you have an automated way to market to your email list? Are you thinking of creating a sales funnel? To explore how to automate your email marketing, I interview Yaro Starak. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Yaro Starak, a blogging expert who specializes in helping people turn their blogs into profitable businesses. He's the author of the ebook Blog Profits Blueprint. Yaro also is an expert in building automated email sales funnels. Yaro shares what you need to know to build successful email sales funnels that sell for you. You'll discover how to create a successful automated email sequence. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Email Sales Funnels Yaro's Backstory Yaro discovered blogging in 2004 after someone suggested he start a blog for his editing company. While many bloggers were spending a lot of time writing content, Yaro knew of people who generated $30,000 using email. To avoid becoming one of those bloggers who was trapped writing 20 posts a day and to automate the sales process for his course, Yaro built what he now calls a blog sales funnel. He set up a series of blog posts to go to his email newsletter once a week for 52 weeks. Then at intervals throughout the email delivery process, he would include a sales message for his course. Yaro notes that it took him six months to write a year's worth of messages, so he recommends starting smaller. He's spent the last few years building and perfecting his process. Listen to the show to discover when and why Yaro first went online. How an Email Sales Funnel Works Email sales funnels deliver sequenced pieces of content to anyone who opts in, Yaro explains. When automated, those emails (autoresponders) let marketers deliver trust, educate, and sell their product on autopilot. Businesses have customers at different levels of interest, he points out. Some people are ready to buy a $30 ebook but aren't ready to invest $1,000 in a course. Some want to purchase everything you offer, while others just want to explore your free information. After you set up an email sales funnel, it automatically meets the needs of all of those different people. As each person goes through the email sequence and various product offers, they self-select to enter the next sales level. Yaro now markets a range of ebooks, his membership site, and a flagship course. Because he set up a range of email sequences to market each one, he's free to spend his time blogging and doing podcasts. When someone new discovers him via a blog post or a podcast, his sales funnel automatically goes to work. Listen to the show to hear Yaro discuss the old-school way of doing email newsletters. Examples of Successful Email Funnels Yaro shares that he uses an event-based direct selling launch sequence, similar to that of the Jeff Walker school of marketing, to sell his flagship course. The launch includes a series of free videos and a free copy of his Blog Profits Blueprint report. At the end of the launch, he delivers an offer to join his course. To automate that process, he's set up an email sequence that's triggered when someone visits his site and opts to receive a copy of the Blog Profits Blueprint report. Once people opt in, they receive a series of video trainings over three weeks via an automated email sequence. On the fourth week, he invites people to enter his course. Comparing the two processes, Yaro says it's not necessarily changing the way you sell; it's applying automation to create a more hands-off business process.
Nov 18, 2016
Facebook Live: Fuel All of Your Content With Live Video
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Do you broadcast on Facebook Live? Want to discover how to use your videos to create more content? To explore why Facebook Live is a path to success for creators, I interview Chalene Johnson. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Chalene Johnson, a lifestyle expert, author of Push, and host of two top podcasts: Build Your Tribe and The Chalene Show. She's also active on Facebook with 1 million fans and regularly uses Facebook Live. Chalene shares how she uses Facebook Live. You'll discover what she does to leverage the content she captures. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Live Chalene's Background With Video While Chalene has developed a number of businesses, most people associate her with fitness and a program called Turbo Kick that she created for fitness instructors to teach in health clubs. Instructional videos were part of the program and when a cast member fell ill, Chalene was forced to be on camera. Since that time, she's done many videos and discovered the more she relaxed, the better she could connect with her audience, whether it was for fitness or business. Chalene first broadcast live on Periscope in the summer of 2015. She remembers it well because it was also the day she was hacked. Chalene stresses there's no correlation between the two events. You can listen to Episode 158 of this podcast for the backstory. When she got early access to Facebook Live, Chalene went live and applied what she'd learned on Periscope. Her first Live reached a half-million people within 20 minutes and she knew it was a game-changer. Listen to the show to discover Chalene's philosophy on the importance of doing things that are scary. What Facebook Live Is All About Chalene believes Facebook Live is like TV, meaning you can use it to spread your message, become famous, or have a reality TV show. Mike and Chalene discuss the connection between bloggers becoming paid authors, musicians on YouTube becoming paid recording artists, and the likelihood that a future show host will be discovered through Live video. Listen to the show to hear why podcasters should consider live-streaming video. How Chalene Goes Live Chalene and her team have an organic plan in place for her Live videos. The calendar is set around the promotion of the Virtual Business Academy, the Marketing Impact Academy, and Smart Success. Eighty percent of the content for each Live broadcast relates to the upcoming promotion, so it attracts the people interested in the related product. Currently, she's promoting Smart Success. Chalene aims to go live a couple of times each week. She's noticed that the longer she broadcasts, the better the video does in terms of reach and live viewers. Often, she plans to go live for 15 minutes but ends up broadcasting for an hour. Chalene's Live prep starts when she wakes up at 5:45 AM. She spends the first hour of her day in learning mode focusing on a certain topic. She then finds a way to relate what she's studying to the product she's promoting. For example, since she's studying the neuroscience behind behavior, discipline, and habits, she'll do a Live broadcast about developing good habits, which ties into her promotion of Smart Success. To prepare, Chalene writes down a proposed title, five bulleted discussion points, and any research or stats she wants to reference. She describes how to start a broadcast and in which order to share information. In the first 10 seconds, tell people what you're talking about and why they need to stay tuned.
Nov 11, 2016
Conversion Optimization: How to Split Test Your Way to Success
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Want to get more leads and subscribers? Have you considered optimizing your opt-in forms? To explore conversion rate optimization for your online forms, I interview Chris Dayley. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Chris Dayley, who is the VP of site testing and optimization at Disruptive Advertising, an agency that specializes in site testing and analytics. Chris's clients include Fandango, Lids.com, and Citrix. Chris explores conversion rate optimization and split testing. You'll discover which elements to test for your opt-in forms. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Conversion Optimization How Chris Got Into This Space Chris got his start driving traffic to websites using search engine optimization (SEO), pay per click (PPC), and social media. The company he worked for was trying to figure out how to monetize their traffic because they were having a hard time getting visitors to convert. Because no one at the company knew about conversion rate optimization, Chris picked it up as a pet project. When he first proposed to test some changes to the site design, there was a lot of pushback from the site designers. After he ran his first round of tests, some of the pages began to see 10% to 15% lifts in conversion. He fell in love with finding out how seemingly small changes could have a big impact on user behavior. Listen to the show to hear the company's initial reaction to testing and the results they got from it. Conversion Rate Optimization and Why It Matters Chris explains that conversion rate optimization is a scientific way to figure out what your audience wants to see on your website in order to convert, and he notes that it should be half of any digital marketer's focus. Driving traffic is only half the battle. While he used to assume that if he drove good traffic to a site, it was going to convert, years of testing have shown that a large portion of your audience won't convert unless you give them the experience they're seeking. Conversion rate optimization is a way of testing different concepts and ideas on your site to find out what your audience actually wants to see. Listen to the show to discover why we use conversion rate optimization at Social Media Examiner and the effect it's had on our marketing. Where to Start Testing Opt-in Forms When doing form optimization, whether it's opt-in, lead generation, or checkout forms, the first things to look at are imagery, color, and font sizes. Make sure your form stands out in contrast to the page and that the image or lack of image is helping your users, Chris says. Chris recommends trying different variations of images, and to make sure the concepts are different, aren't distracting, and add some context to the offer. For example, in Social Media Examiner's previous pop-up, there was no image, even though our provider OptinMonster and other web-based form providers such as LeadPages allow you to include an image. Chris recommended testing an image of the cover of the actual product on offer, a graphic representation of the title, and an icon representation (shown in the image below.) The icon came out as the winner by a long shot! When asked about how many elements to test at a time, Chris advises different approaches for different projects. There are basically four elements in an opt-in form: the headline, content, a potential image, and a button to opt in. With so few elements, each one will have a huge role in the conversion rate, and it's easy to separate them out and test them one at ...
Nov 04, 2016
360 Video for Marketers: What You Need to Know
45:25
Have you tried producing 360 video? Want to discover how to create immersive, sharable 360 video? To explore how marketers can use 360 video, I interview Ryan Anderson Bell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ryan Anderson Bell of VRScout, a firm that connects Hollywood to the world of virtual reality. Bell is also the director of the Help Erase Project, a 360 video documentary designed to raise awareness of child trafficking. You'll discover what you need to know to get started with 360 video. Ryan explores tools for creating 360 video. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: 360 Video for Marketers Ryan's Story Ryan recalls that his interest in 360 video is a product of his experience with Google's Tilt Brush, which he tried for the first time after a speech on the changing landscape of technology at the Consumer Electronics Show. He had approached Malia Probst at VRScout and said he wanted to be more involved in this technology. From there, Ryan went from playing with the big ball of GoPros to more finished, all-inclusive products, like the Samsung Gear 360's two 4K cameras. httpv://youtu.be/TckqNdrdbgk He's now a 360 filmmaker, trying to define how to tell a story and convey a message through the medium (whether that's from a personal or brand perspective). Listen to the show to hear our memories of virtual reality in the 1990s. Why Marketers Should Consider 360 Video Ryan explains that being an early adopter of 360 video means you're going to understand the language before the public does. Marketers can use that language to connect with intimacy and empathy. Your brand can have an impact on the masses in a way that's not been done before, because in a 360 video, the experience you provide in your message is more real to the viewer. You can share scale and scope with a canvas that's so big, it takes over everything. Listen to the show to learn my perspective on the benefits of 360 video for marketers. What You Can Do With 360 Video When asked for real-world examples of uses for 360 video, Ryan points to HBO's showcase of Westworld at TechCrunch Disrupt this year, and TOMS Shoes' Virtual Giving Trip last year. Both used 360 video to immerse the viewer in an experience. httpv://youtu.be/jz5vQs9iXCs Ryan agrees that restaurants can show what the kitchen atmosphere is like during prime time, and events or conferences can share all kinds of experiences in 360. He goes on to share that real estate agents can even use a 360 real estate app from Zillow to showcase properties for sale or rent. Causes such as ERASE Child Trafficking documentary can also take advantage of 360 video to share different narratives from the perspectives of characters in the film. Listen to the show to hear more about Ryan's documentary. Where to Publish 360 Video While there are some small places like Zeality or Oculus where you can publish 360 video, Ryan says the best platforms for marketers are likely YouTube and Facebook. It all boils down to where you'll get the most views. He shares that Facebook even has a new Heatmap tool to help 360 video storytellers move viewers through their stories. Listen to the show to discover what this concept reminds me of at Disneyland and why. Equipment Choices and Setup Tips When it comes to equipment, Ryan likes the Samsung Gear 360 video camera because it's basically two 4K cameras with fisheye lenses for $350. This one piece of machinery automatically stitches everything together, so you don't need to do any post-production.
Oct 28, 2016
Instagram Ads: What Marketers Need to Know
36:27
Are you active on Instagram? Have you considered experimenting with ads? To find out how Instagram ads work, I interview Jenn Herman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jenn Herman, a social media consultant and Instagram expert. Her blog, JennsTrends.com, has placed in our top social media blogs three years in a row. She also wrote an ebook called, How to Run a Successful Instagram Ad. Jenn explores the differences and similarities between Facebook and Instagram ads. You'll discover how you can succeed with Instagram ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Ads How Jenn Got Into Instagram Jenn admits she was a late adopter of Instagram and started on the platform just a few years ago. She held off because, like many people, she felt she didn't have time for another social media platform. Eventually, Jenn decided she needed to understand Instagram marketing for her blog, so she set up an account, tried it out, and fell in love with the community engagement on Instagram. People are active on it and you can instantly create relationships. That's when she decided to make Instagram a focus. Jenn uses Instagram primarily to build the brand around her blog. Every time she has a new blog post, she shares it on Instagram. People who follow her see a new blog post, and then click through to read it. You can find her on Instagram under @Jenns_Trends. Listen to the show to discover the other reason why Jenn loves Instagram. Facebook Ads Versus Instagram Ads Facebook ads and Instagram ads are very similar, Jenn explains. In fact, Instagram ads are run through Facebook's Business Manager. Therefore, you can't run an ad on Instagram unless you're connected to your Facebook Ads account. It's easy to get started with Instagram ads if you've done Facebook ads because both ad types use the same dashboard. There are some differences, however. For example, Instagram doesn't feature the total number of targeting options that Facebook offers. There are also differences in terms of ad image design. For instance, while graphic-type images with bright colors, contrast, and certain text features perform well on Facebook, people on Instagram prefer natural, organic-looking photos. For that reason, Jenn cautions against running identical ads on Facebook and Instagram. She says that a properly designed and targeted Instagram ad blends in with organic posts, and shouldn't stand out as an ad. Because the average Instagram user likes photos that place him or her into an environment, Jenn cautions against creating an ad that features your product on a shelf, in a box, or on a flat white background. Instead, place your product in the hands of a model or in a scenario that's relevant to the brand or your target audience. Do you offer a service? Don't say, "Here, get this today." Instead, create something relatable to the person who would purchase it. Although there's no limit to text on Instagram (like the 20% rule on Facebook, which is going away), it doesn't mean you want to include a lot of big, bright text. You want your ad to be very photo-centric. You want to promote a high-quality, well-lit, properly focused and formatted image that stands out and represents your brand. Listen to the show to hear what will happen if you run the same ad on both Facebook and Instagram. Instagram Ad Features Instagram ads are distinguished from organic posts with text that says "Sponsored" in the top-right corner. In the top-left corner of the ad,
Oct 21, 2016
LinkedIn Ads: What Marketers Need to Know
36:35
Do you advertise on LinkedIn? Have you considered LinkedIn advertising and want to learn more? To discover everything there is to know about LinkedIn ads, I interview AJ Wilcox. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview AJ Wilcox, a LinkedIn ad expert. His agency, B2Linked, specializes in business-to-business advertising and lead generation on LinkedIn. In addition to managing accounts, AJ also specializes in LinkedIn ads training. AJ explores the different types of ads available on LinkedIn. You'll discover what B2B marketers need to know about advertising on LinkedIn. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How AJ Got Into LinkedIn Ads AJ is a long-time digital marketer who started out doing search engine optimization (SEO) and Google AdWords. About four years ago, a company in Utah recruited AJ. On his first day, he laid out his plans for SEO, pay per click, and social media to the CMO. She gave him the go-ahead and also informed him that the company had started a pilot program with LinkedIn ads. "See what you can do with it," she said. AJ replied, "absolutely," and then turned around and started laughing to himself. He felt like a veteran at digital marketing, yet had never heard of LinkedIn ads. He jumped into the platform to learn about it to try to keep the egg off his face. Within about two weeks, one of the salespeople approached AJ, telling him how much they loved the leads they'd been getting. When AJ discovered through Salesforce that the leads were all sourced from LinkedIn, he realized there was something to it. Listen to the show to hear how AJ started his business, B2Linked. Why Consider LinkedIn Ads? AJ explains that while Facebook's and LinkedIn's ad platforms are very different, they share the same principles. That means that if you have something nailed on Facebook, it will probably work well on LinkedIn and vice versa. While AJ doesn't run Facebook ads for his clients, when he's compared similar campaigns from Facebook to LinkedIn, he's found his conversion rate on LinkedIn to be about double that of Facebook. Plus, the sales teams have told him the LinkedIn leads are much higher quality than the ones from Facebook. LinkedIn is by far the best for B2B targeting, he continues. You can target by job title, seniority, company, skills, specific group membership, geography, and years in business; information people aren't putting on Facebook. AJ shares what he believes are the two best uses of LinkedIn ads. Number one is recruitment and the other is promoting B2B products and services such as an SaaS company (software as a service). Those businesses charge a substantial ongoing rate ($6,000 to $7,000 per month) for access to their software and have a lifetime value of more than $15,000. If you have a lifetime value of under $15,000, AJ cautions, make sure your funnel and your processes are really ironed out on Facebook first, because LinkedIn's cost per click (CPC) is much higher than Facebook's. Listen to the show to discover how to calculate lifetime value. The Ad Types When you go to LinkedIn.com/ads and start a self-service account, you'll have access to two different ad units. AJ explains the first type is text ads. These ads appear in the right sidebar of the LinkedIn homepage (on desktop) and you'll often see three ads there. According to AJ, text ads have a low click-through rate because most people are banner-blind to them. If four people click on them out of every 10,000 times they're viewed, you're doing great, he says.
Oct 14, 2016
Influence and Persuasion: New Insights From Robert Cialdini
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Do you want to persuade more people to become customers? Wondering what the latest science on influence and persuasion has to say? To discover new ways to prepare people for a sale, I interview Dr. Robert Cialdini, author of Influence and Pre-Suasion. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Robert Cialdini, author of Influence and CEO of Influence at Work, a company that provides speakers and training on behavioral psychology and influence in business. Having sold more than 3 million books, he helped coin marketing phrases such as "social proof" and "scarcity." His latest book is called Pre-Suasion: A Revolutionary Way to Influence and Persuade. Robert explores the science behind influence and persuasion. You'll discover how to put these concepts into action to benefit your business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Influence and Persuasion Robert's First Book Influence, written in the mid-1980s, shares the most successful strategies that professional influencers use to get people to say yes. It was written for consumers so they could recognize and resist these strategies when used in an unwelcome way. The initial response to the book was so mild that the publisher called back the promotional and publicity funds for promoting the book, Robert recalls. They told him it would be like "throwing money down a pit." What happened to change things? Robert explains that times changed. The idea of evidence-based decision-making began to dominate the business world, and Influence provided a compendium of evidence on what factors influence people. About three or four years after publication, the book skyrocketed to bestseller levels, where it's stayed ever since. There were two sources of information for the book. To see what was especially successful in moving people toward a sale, he looked at research literature from the behavioral sciences, marketing, psychology, communication, management, and other fields. He also looked beyond the research literature and began infiltrating all of the training programs he could get access to in the areas of sales, marketing, recruiting, fundraising, etc. This let him see what the professionals were using to train and he gleaned information from those experiences. While he expected consumers to be the audience for Influence, it was actually embraced by the business community first. They wanted to know, scientifically, which factors incline people toward yes, and how to include those factors in messages, marketing campaigns, and more. The interest in harnessing the most powerful practices and procedures for creating change led Robert to write his new book, Pre-Suasion. It's designed for people who want to become more influential. Listen to the show to discover how I was introduced to Robert's work. Pre-Suasion Robert thinks the ideal audience for Pre-Suasion is people who want to increase the extent to which their messages successfully move people in their direction. While this includes salespeople and marketers, it's also for people who want to be more influential inside their families, network of friends, charity boards, etc. Robert says that while Influence covers what to build into a message to get agreement, Pre-Suasion describes the process of gaining agreement with a message before it's sent. The process may seem like some sort of magic, but it's not. It's established science. The key is to create a state of mind in the recipient's head that's consistent with the forthcoming message.
Oct 07, 2016
List Building: How to Grow Your Email List Using Facebook Live
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Do you want a bigger email list? Looking for list building techniques? To explore how to grow your email list using Facebook Live and podcasts, I interview Amy Porterfield. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies and host of the Online Marketing Made Easy podcast. Amy specializes in helping business owners grow and monetize their online marketing. Amy explores ways to grow your email list using social media. You'll discover how to balance free offers with selling your knowledge. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: List Building Why Marketers Need Email Lists Amy, who's a huge fan of social media, uses Facebook every day to find and nurture her audience. However, she explains that when users are on social media, whether it's Facebook, Instagram, Snapchat, or another network, they're constantly bombarded with a ton of messages. When marketing on social media, you have to compete with distractions that may take your audience away in seconds; however, an email list is a great way to cut through the noise and create a central hub for your business. Your email marketing and social media need to go hand in hand, though. Not everybody will open up your email (a good average open rate is 20%). However, the people who do open your emails are typically your best customers and repeat buyers. Listen to the show to hear why I think it's so difficult to get exposure on social media. Content for List Building Content types have changed over time. Over the last year, Amy has found that one of the best ways to grow an email list is through blog posts that offer content upgrades. First write a blog post with valuable information that people will want to share; for instance, a post in which you list five ways to do something. Then inside that blog post, include a content upgrade (a freebie) that readers can get after they click a button and give you their name and email address. For example, Amy has a blog post on myths about doing webinars and what to do about them. The content upgrade she offers shares rookie mistakes most people make with webinars. A couple of years ago, it was okay if your website had one option for people to sign up for the newsletter. Now, she says, you need to have a few different ways people can join your email list. Amy explains you can pique their interest in different ways. She might have three or four blog posts with different content upgrades, as well as some opt-in or lead pages with a freebie that she sends traffic to directly by sharing a URL during a Facebook Live video. Amy also uses this strategy with her podcast, which is her number-one lead generator; the content she creates in Facebook Lives and her blog posts are her next best lead generators. Listen to the show to discover Social Media Examiner's offer to get people to subscribe. Driving People to Your Content While there are paid options (like Facebook ads) to get people to your content (so they'll subscribe), there are also free ways to drive traffic. One of Amy's favorite ways is with video. First, she jumps on Facebook Live with an agenda. She'll talk about a topic, teach, give great value, and answer live questions. Then if she has a freebie that's related to a topic, she'll end with, "Make sure to go check out..." and give a simple URL. This is where people can either read a blog post and get a freebie or just go right for the freebie. She says you can do the same thing on Insta Stories,
Sep 30, 2016
Twitter Ads: How to Advertise With Twitter
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Are you curious about Twitter ads? Want to discover the benefits of Twitter advertising? To explore what you need to know to get started with Twitter ads, I interview Neal Schaffer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Neal Schaffer, author of Maximize Your Social and co-founder of the Social Tools Summit. Neal also runs PDCA Social, a social media agency. Neal explores Twitter ads and what marketers need to know. You'll discover some of the differences between Twitter and Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Ads Why You Should Consider Twitter Ads Neal says that like many social media marketers, he's advertised on a number of different social networks, including Facebook and Twitter. When creating a social media strategy, Neal explains that marketers generally look to a consumer-facing platform. Most often this means Facebook, but could also include Instagram, Pinterest, or Snapchat. However, Twitter can go either way. It has a community of a few hundred million passionate people and is the place to connect with the media. Neal explains how he did A/B testing for a client with Facebook and Twitter ads that revealed it's more difficult to grow organically on Facebook than on Twitter. A majority of the budget was spent growing their Facebook community, while a smaller portion was dedicated to building a smaller Twitter community. After a few months, the Twitter audience had grown 30% to 40% (with no additional budget), but the Facebook audience wasn't growing because of the way EdgeRank works. Neal discusses the two different types of social networks for businesses: networks such as Facebook and LinkedIn where you can't engage with others as your business, and networks like Twitter, Instagram, and Snapchat that let you engage as your business. On the latter type, your company can do a lot more organically than it can from your Facebook or LinkedIn company page. If you've been putting all of your advertising eggs into one social media platform basket, Neal suggests doing A/B testing to explore other possibilities. Twitter has a lot of benefits, one of which is connecting with mass media and journalists since it's where people go to find news. Neal says that after three and a half months of primarily advertising and marketing on Twitter, The Dr. Oz Show reached out to feature his client. Listen to the show to hear more about the power of Twitter for live events. The Difference Between Twitter and Facebook Ads With both Twitter and Facebook, you advertise on the networks' real estate. On Facebook, ads appear in the news feed, and on desktop in the right-hand frame. Based on his and other Facebook marketers' experience, Neal thinks placing ads in the timeline is best. Comparatively, ads on the right-hand side don't seem as effective. On Twitter, ads only appear in the timeline, just like on Facebook mobile, and "Promoted" appears in the tweet box. Neal shares two things he finds interesting about Twitter advertising. First, since advertising space on Facebook and the newer networks is in high demand, there's less supply. That means it's more expensive to advertise on these networks. Because Twitter has a lot more ad inventory available to promote products and services, Neal believes it's a little more cost-effective. Second, Neal finds Facebook ads are always changing, and the interface can be very complex. In comparison, the Twitter dashboard and ad interface make it easy to create ads. There's one screen and you know where you are at a...
Sep 23, 2016
Promoted Pins: How to Advertise on Pinterest
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Do you use Pinterest promoted pins? Want to discover how they work? To explore everything you need to know about promoted pins on Pinterest, I interview Vincent Ng. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Vincent Ng, president of MCNG Marketing and author of Pinterest to Profits with Pintalysis. Vincent helps businesses succeed with Pinterest marketing and visual social media. Vincent explores Pinterest promoted pins. You'll discover what's new with promoted pins. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Promoted Pins At a basic level, Vincent says, promoted pins are Pinterest advertising. As you scroll through your Pinterest feed and see "Promoted by" on a pin, that means it's advertising. He notes that any pin you want to promote must be a public pin, and says you can even promote something you've repinned! What's New With Promoted Pins? Pinterest recently announced promoted video pins, which, at the moment, are specifically for users on mobile. These pins show an animated GIF and lead you to a full video when you click on them. What's really cool, Vincent shares, is that you can put up to six additional pins below the video on your promoted pin for no extra cost. The six additional pins display like a carousel under the video, and you can use them to promote the product in the video or share additional information about it. httpv://www.youtube.com/watch?v=ufVJ3oqpQQ8 While video pins currently send users to third-party players like YouTube to view the video promoted in the pin, Pinterest is working on its own native video player, which will be rolled out to everybody soon. Once available, people will be able to upload videos directly to Pinterest. Listen to the show to hear what video lengths Vincent has seen on Pinterest. What Can You Do With Promoted Pins? Vincent says you can reach a large audience with promoted pins, and that Pinterest allows you to create ad campaigns based on three main business goals: awareness, engagement, and traffic. Brand awareness campaigns let you promote your pin to an audience and you pay based on a thousand impressions. With engagement campaigns, you're charged every time someone taps and enlarges your pin, repins your pin, saves your pin, or clicks your pin. During traffic campaigns, you pay for every click-through on your pin. Vincent says the great thing about promoted pins is that you pay only for the direct promotion, meaning that if a user clicks on someone's share of your promoted pin, that click is free for you. In fact, Pinterest says users get an average of 30% free engagement when they conduct promoted pin campaigns. Which type of campaign is the most cost-effective? Vincent says that he agrees with Pinterest peers Alisa Meredith and Jeff Sieh, who both find the cost-per-click campaigns offer the best bang for your buck versus engagement campaigns. Why? About 80% of Pinterest users access the app on mobile, so they'll enlarge your pin to get a better look at your product. If it's not what they want, they don't necessarily click through. Vincent says it's also possible to run split tests with promoted pins because each campaign type provides the same level of metrics. After you run your test, go to your advertising dashboard and export the data to see which campaign type is a more cost-effective option for your business Pinterest also offers promoted pin users robust targeting capabilities, Vincent says, including by keywords and interests. Pinterest users are asked to follow five interests when they sign up,
Sep 16, 2016
Starting a YouTube Channel: How to Achieve YouTube Growth
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Do you have a YouTube channel? Want to optimize it to get more subscribers? To explore how to build and grow a YouTube channel, I interview Tim Schmoyer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Tim Schmoyer, founder of Video Creators, a YouTube channel and website that helps people grow their YouTube subscribers. With 10 years experience, millions of video views, and more than 200,000 YouTube subscribers, Tim is the world's leading expert on building YouTube channels. Tim explores what you need to know to build a successful YouTube channel. You'll discover how to customize your channel. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Starting a YouTube Channel Your YouTube Channel Approach Tim says if you aren't trying to grow a community, have no need for subscribers or conversions, and only want to share your videos with your family, then posting anything and everything is fine. However, if you want to build a brand around your video content to grow subscribers, views, sales, conversions, etc., then you need a more focused approach. A channel, Tim explains, is another word for your YouTube account. It's where your videos reside. For example, Tim's videos are on YouTube.com/videocreators, and when people are looking for his videos, they know that's where to find them. A YouTube channel can be focused on a topic, but it doesn't have to be, Tim says. It could also revolve around a belief, a person, etc. He stresses that your YouTube channel should be very specific to target a specific group of people and deliver a very specific value. Listen to the show to discover who comprises the demographic on YouTube. Common Mistakes People make three big mistakes on YouTube. First, many feel like they need a high-end production team and fancy equipment. Tim says you can grow a very successful channel with basic equipment. Your smartphone may be sufficient, depending on the type of content you want to make, the audience you want to reach, and the image you want to present for your brand. Start with what you have, and possibly invest in a lens for your camera and an external microphone to clip into your phone. Sometimes, a full production studio works against you, because the people have a different content focus and expect higher quality. YouTube viewers, on the other hand, are very forgiving of a shaky handcam if the value of the content is high. Second, people don't pay enough attention to the titles and thumbnails of their videos. Most of your YouTube traffic will come from related videos, suggested by YouTube, when users are viewing other content; an enticing title and thumbnail drive those clicks. Tim says a lot of the top YouTube creators he knows spend just as much time, if not more, developing their title and thumbnail than they spend on the actual content. Start with your title and thumbnail in mind before you start shooting the video. This enables you to capture the thumbnail you need. For example, a video about how to look better on stage needs a thumbnail that portrays that; it could be as simple as a picture of a crowd of people with a spotlight on the main focal point on stage. If you shoot the video first and figure out the title later, the opening may not quite connect to the title until two and a half minutes into the video. The third mistake people make is taking too long to hook viewers. Tim says that when someone clicks your video, you have 15 seconds maximum to relate to the title and thumbnail. That way, viewers feel like they're getting the value they were e...
Sep 09, 2016
Facebook Split Testing: How to Make Your Ads Better
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Do you run Facebook ads? Have you tried split testing? To explore different ways to split test your Facebook ads so you can refine your ad campaigns, I interview Andrea Vahl. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Andrea Vahl, a Facebook marketing expert. She's co-author of Facebook Marketing All-in-One for Dummies and co-founder of the Social Media Manager School. In addition, Andrea is a regular contributor to Social Media Examiner. Andrea explores Facebook split testing and how best to optimize your Facebook ads. You'll discover which elements to split test first. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Split Testing How Andrea Became Involved With Facebook In 2006, Andrea started using social media to promote her side business (in-home wine tasting). She says that as she was learning how to use Facebook and Twitter, she didn't see a lot of articles that were entertaining and explained things step by step. So Andrea decided to use one of her improv comedy characters to make an entertaining, fun, and useful blog. She chose Grandma Mary, and dubbed her a "social media edutainer." According to Andrea, Grandma Mary gets a little cranky about social media. The character is the voice of people who are frustrated with having to learn social media. Grandma Mary explains social media in an endearing, engaging, and understandable way. Andrea started her blog about nine years ago, and when the parent company of the wine business folded, she made the blog her side gig. It grew substantially (she had a lot of Twitter followers and Facebook fans), which led to the book deal for her to co-author of the Facebook Marketing All-in-One for Dummies series with Phyllis Khare and Amy Porterfield. Today, Andrea still blogs about Facebook, does Facebook consulting, runs ad campaigns for clients, and more. It's her full-time business and she gets to speak and train on Facebook all over the world. Listen to the show to discover which two loves Andrea combined when she created Grandma Mary. What You Can Split Test Andrea explains that the concept of split testing Facebook ads involves keeping things constant, while changing one thing about the ad at a time. That way, you'll easily be able to tell which variable contributed to the better-performing Facebook ad results. Then you can stop the ads that aren't performing, continue running the ones that are, and hopefully get your click price and cost lower and lower. For example, if you split test an ad to 1,000 people, 500 would see one version and 500 would see another. Then you compare the results. The hope is that you learn what works and what doesn't so larger audiences can be reached. First of all, Andrea says, you can split test all kinds of keywords, which go into the Interests area. For instance, if someone lists jogging as an interest in a profile, and you use that keyword in the Interest area of your Facebook ad, your ad will get shown to that person. Your ad could also be shown to people who have liked pages that are related to jogging, such as types of jogging clothing or shoes. You can also test all kinds of demographics. For example, say you want to reach people who are 35 to 55, live in a certain city, like certain things, and maybe own a home. There are all kinds of demographics targeting you can put in your ads to reach your perfect prospect. For Interests, Andrea suggests using general keywords like "jogging" and "running," versus specific pages like Runner's World or Nike shoes.
Sep 02, 2016
Video Production: How to Create Quality Videos Quickly
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Do you create videos for your fans and followers? Want to improve the quality? Today, Roberto Blake is with us to explore how quality videos are produced. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Roberto Blake, a visual and video marketing expert, has a popular YouTube channel where he teaches YouTube marketing and video editing. You can find out more at RobertoBlake.com. Roberto explores the ins and outs of producing quality videos. You'll discover tools you need for video production. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Video Production Roberto's Story Like many kids, Roberto grew up watching Disney and was fascinated by all the behind-the-scenes information about the animators, storytellers, and moviemakers. He says animation wasn't in the cards, so at about 14 or 15 years old he switched to video and was producing online video as a hobby for about six years before YouTube existed. Rob says he didn't join the YouTube craze when it first launched, and shares that changed around the time he left corporate life for entrepreneurship.He'd already been running a blog to help creative professionals (designers, artists, web design), and found it was easier to answer questions and provide tutorials with video than it was to write and re-write the same email replies or blog comments over and over again. Roberto notes that if business people use video to address commonly expressed customer pain points, they're essentially buying back some of their time; it makes things easier on everyone. How did Roberto decide to turn video into a business? He'd been making ad revenue on the blog side and wanted to scale his existing freelance business. As he focused more on teaching web and graphic design, rather than social media marketing, he decided producing video content was faster than organizing his thoughts around screen captures and stills. Plus, Roberto believes that, if he's going to teach someone how to use Adobe Premiere Pro, a full-screen video tutorial like the one below is more helpful than still images and walls of text. httpv://www.youtube.com/watch?v=AxkXrPzEGtI Listen to the show to learn more about Roberto's early experience working with a wedding videographer. Why Video is so important today Roberto explains that one of the easiest and most practical ways for people to learn is through video, because they can see a process. Even when the video isn't based on a demonstration, like with software tutorials, there's value in seeing another human being; reading that person's micro-expressions and mannerisms can help cut the learning curve. Roberto remembers growing up watching Bob Ross, Reading Rainbow, and VideoSmarts, a program in the 1980s that helped children with memorization games, learning concepts, and reading. He notes that if individuals and businesses take advantage of educating via video, and make it engaging, fun, and informative, they'll find their content resonates with people. Listen to the show to discover my personal connection to early training DVDs. What to Do Before Recording Whether you're using a smartphone or a DSLR camera, one thing Roberto recommends before recording is to check the environment. Look for and remove any distractions from the background. For example, if there's noise from cars driving by you can change your location. If there's a part of your office that needs to be cleaned, you can tidy up. He also says you should think about the context of your background. For instance, when Roberto does personal vlogs as motivation for creatives and entrepreneurs who might be thin...
Aug 26, 2016
Selling With Story: How to Make Your Customer the Hero
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Do you know what your customers really want? Want to discover how to share the solution they want and need in terms they understand? To explore how to connect with your customers through story, I interview Donald Miller. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Donald Miller, a story for business expert. He's CEO of StoryBrand, which helps businesses clarify messaging via workshops and consulting. Donald also hosts the Building a Story Brand podcast. Donald has helped more than 1,000 businesses improve their messaging. Donald explores how story is used to sell, and today you'll discover Donald's seven-part story framework. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Selling With Story Donald's Story Donald had a successful career writing memoirs. Before that, he ran a publishing company. Essentially, his business background got hijacked by his writing career. When he went back into business, he started a conference company. Although he sold millions of memoirs, not many people attended his conferences. Donald figured out the conference invitation was too vague. His message was not pointed, understandable, or accessible. It didn't hit a perceived need, so nobody could figure out why they should come. Donald needed to simplify his message so people would say, "I need that. I'm going to show up. I'm going to buy it." To do that, Donald created a framework based on the elements of story. Since he studied story to write books and screenplays for more than a decade, he knew story was the most powerful tool to compel the human brain. He took the seven most popular elements in every story, the seven things that happen in Tommy Boy, Star Wars, Bridget Jones's Diary, The Hunger Games, Moneyball, and The King's Speech, and put it all on a whiteboard. Donald discovered how to filter his marketing messages through this seven-part framework. Applying this framework, the conference grew from 350 people to 970 people to 1,200 people to 2,000, through word of mouth. People finally understood what he had to offer, Donald says. This evolved into StoryBrand. They let the conference company go because StoryBrand took off from there. Donald has worked with more than 2,000 companies, helping them clarify their message. They all struggle with the same thing. They don't know how to talk about what they do, since they're too close to it. Story is based on 2,000-year-old formulas that have been refined over time, Donald explains. And story is tested every week at the box office. Story, like music, is formulaic. The difference between music and noise is formula. Since story is such a powerful tool, Donald realized it's useful to clarify marketing messages. There's no benefit to a business getting its story out. Customers only care about their own stories. StoryBrand helps people understand the story that their customer is living and what role their business needs to play within that story. Listen to the show to discover which companies and people use story and get responses. Why Story Is Powerful Why is story so powerful? Donald says that's a question that people like Christopher Booker, Robert McKee, and Joseph Campbell have all tried to answer. Donald thinks story comes from within. People self-identify as the hero in a story that's trying to accomplish something and overcome challenges. People believe intuitively that some things come together that would create a climactic or obligatory scene that will resolve the conflict in their life. These are well-worn paths in the human subconscious.
Aug 19, 2016
How to Connect With Traditional Media Influencers
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Are you seen as an expert in your industry? Want to develop relationships with the media to become a go-to expert? To explore what marketers need to know to connect with traditional media influencers, I interview Josh Elledge. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Josh Elledge, a consumer advocate and founder of SavingsAngel.com, a site dedicated to consumer savings. He's a weekly syndicated newspaper columnist and has made more than 1,000 TV and radio appearances. Josh is also the founder of UpendPR.com and host of the Savings Angel Show. Josh explores how to connect with traditional media influencers. You'll discover how to develop and build relationships with media via Twitter. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Connect With Traditional Media Influencers Josh's Story Out of high school, Josh joined the United States Navy and became a journalist. He says it was a great way for an 18-year-old to participate in producing video news stories for the Navy and Marine Corps. About 9 1/2 years ago, Josh started a membership-based website called SavingsAngel. SavingsAngel pursues their mission to end hunger, lack, and need in communities by helping consumers cut their grocery bills in half; Josh's company charges customers $3.99/week. Since he had no money for advertising, he was forced to look for other ways to get exposure. Josh shared the mission of SavingsAngel with every media influencer he could get to pay attention to him. His outreach wasn't about promoting SavingsAngel to make a lot of money, it was about finding a way to work with others to achieve what he wanted to do in his area. With print publications, Josh knew to ask for remnant space, or the unsold ad space publications typically fill by running ads for themselves. Josh suggested an alternative to 20 media outlets; they could do a revenue share based on a 1/4- or 1/8-page ad. Several of those outlets made suggestions and he quickly learned what was possible. For radio, Josh developed a segment in which he shares the best 3 to 5 grocery deals in the area (he currently lives in Orlando, Florida). This segment has now become his syndicated newspaper column. He's also been doing a TV segment for the last 5 1/2 years. It's a very popular segment. He gets great feedback on it, and his local FOX affiliate absolutely loves the content he provides each week. Listen to the show to hear what Josh did after the Navy and before he started SavingsAngel. What Marketers Need to Understand About Traditional Media Josh explains that it's very important to understand that you're asking the media to give you publicity and to take a chance on you. You have to pitch them with a great concept for education or entertainment content as part of a segment or in a news story. PR is all about the long game. It's incredibly important not to use any kind of sales language. This opportunity is not about you selling your thing. Josh says the media will be sensitive to you trying to sell to their audience. If you try, you won't be invited back, or worse yet you could be blacklisted. Trust that the influencer will credit you, and give them the space to do that. It's okay for you to mention your brand in passing, but it's absolutely not okay to give calls to action. What is the long game with PR? Become the reliable source and subject-matter expert that the media contact can go back to time and again. Josh says he has been quoted in the Chicago Tribune close to a dozen times and has done his TV segment on FOX 35 close to 300 times.
Aug 12, 2016
Customer Advocacy: How to Get People to Talk About Your Company
44:34
Are your customers advocates for your brand or business? Want to improve customer satisfaction and advocacy? To find out how to turn customers into advocates, I interview Joey Coleman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Joey Coleman joins us today. He's a customer advocacy consultant and coach who has worked with Hyatt Hotels, NASA, and Zappos. Joey's also a frequent keynote speaker and leads workshops on the customer experience and the customer journey. Joey explores what it takes to turn a customer into an advocate. You'll discover the phases that lead to advocacy. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Customer Advocacy Joey's Story Joey has had an eclectic career. After college and law school, he did business consulting before working as a criminal defense attorney in the courtroom for many years. Then he taught executive education courses and ran a division of a promotional products company. About 15 years ago, Joey started his own brand experience and design firm. This led him to speak on stages all over the world, talking about how to create remarkable experiences that take someone from being a one-time customer to a customer for life. In each of his careers, Joey says, success hinged on two things. First, an understanding of human psychology (why people believe what they believe and why they do the things they do). And second, an ability to use that understanding to persuade people to take a certain course of action, whether it's a sales pitch, brochure, website, infographic, piece of evidence introduced in the courtroom, or a closing argument. Looking back, his entire career has been all about the experience; meaning the experience someone is currently having and how to make it better. While marketing firms build ad campaigns, branding agencies design logos, and graphic design firms execute the visuals, Joey looks at brand experience and how all of the different elements of a business work together. Experience is the through-line that connects everything. Listen to the show to discover how the name of Joey's business, Design Symphony, represents brand experience. Why Customer Advocacy Matters Joey thinks customer advocacy is really the end goal for most organizations. It happens when you reach the point where your customers are such big believers in who you are and what you do that they become your external sales force. Customers drive new business and increase the amount of business they do with you because they've become such raving fans, they can't help themselves. They advocate zealously for you and your business. Joey shares a brief overview of the history of business. In the 1980s, he explains, a movement came out of Japan that became known as the Total Quality Management approach to business. It was all about reducing product defects to as close to zero as possible. Out of this came things like Six Sigma Black Belt, as well as a general belief that when you buy something, it's going to work. The 1990s were all about Just-in-Time manufacturing. For example, companies like Dell shortened the supply chain through building things on demand. As a result, the computer giant could dramatically control inventory, while at the same time push prices lower. Companies started to succeed based on being the lowest-priced player in the game, while at this higher level of quality. In the 2000s, it became all about the Internet era. Businesses built websites and could make everything available globally 24/7. Then in the 2010s, everything that happened over the past three decades came together.
Aug 05, 2016
Twitter Analytics: How to Know if Your Twitter Marketing Works
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Do you review your Twitter Analytics? Want to use them to improve your Twitter marketing? Ian Cleary is with us to explore what you can learn from the data provided in Twitter Analytics. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Ian Cleary, a social tech expert. His blog, RazorSocial.com, placed in our Top 10 Social Media Blogs four years in a row. He also founded the RazorBlazers Club, a community for marketers who want to monetize with social media. Ian explores how you can use Twitter Analytics to take your Twitter marketing to the next level. You'll discover great third-party analytics tools. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Analytics Core Twitter Analytics on the Home Tab Ian explains that once your account is 14 days old, you can access the free analytics provided by Twitter by going to Analytics.Twitter.com on your desktop. You'll start off with an overview on the Home tab, from which you can drill down to view data on tweets, audiences, video analytics, and more. On the Overview screen, you'll see the total number of impressions for all of your tweets. Impressions are the actual number of people who saw your tweets on their Twitter timeline, by visiting your profile, or in a search. For instance, they may have clicked on a hashtag and your tweet was listed. Ian wonders whether Twitter is able to access all of the information for tweets displayed in third-party tools (Hootsuite, Sprout Social, etc.). He goes on to say that even though the data is never going to be 100% accurate, it will give you a gauge to see if your impressions are going up or down each month. Profile Visits is the total number of people who visited your profile on mobile and desktop combined. This number is important, Ian explains, because when you pin a really good tweet to the top of your Twitter profile, you have an idea of how many people have seen it. For example, if Ian's profile shows 17,000 visits, that means 17,000 people have seen his pinned tweet, which is an opt-in to download a lead generation guide. He uses this tweet to build email subscribers from people visiting his Twitter profile. It's a simple thing, but it's the equivalent of having a big opt-in at the top of your website. Mentions show how often your Twitter username is mentioned on other people's profiles. For example, the number of people who shared your content and mentioned your Twitter name will show up there. While they're not clickable, the mountain graphs you see under each data label give you an idea of whether that data set is increasing or decreasing at a glance. For example, you can see if your impressions are going up or down over the course of the month. Or you can check the Followers graph to see if your audience is growing or diminishing. The Top Tweet section of the Overview screen shows you your best tweet over the last 28 days and the number of impressions and retweets on it. Ian explains that you want to see what your most popular tweets are, so you can turn them into evergreen tweets to share regularly. There's no point in retweeting content that's not resonating with your audience. The Top Mention section shows you when someone else shared a piece of your content and mentioned your name, and it did really well. The Top Follower is your follower who is followed by the most people. If someone with a large following has followed you, and he or she is relevant to your audience, pay attention to and start interacting with that person, Ian suggests.
Jul 29, 2016
Facebook Ad Changes: What Marketers Need to Know
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Do you run Facebook ads? Are you familiar with the latest changes? To explore a number of recent changes to Facebook that will impact all advertisers, I interview Jon Loomer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jon Loomer, a marketing expert who specializes in Facebook advertising. Jon is host of the Social Media Pubcast and blogs at JonLoomer.com. Jon explores Facebook ad changes and what you need to know. You'll discover updates to the 20% text rule, custom audiences, and more. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ad Changes The 20% text rule change Jon explains why the 20% rule was created and says that until recently, any Facebook ad image with more than 20% text would be rejected. The text ratio was measured by placing a grid over the image and if there was text in more than 5 out of the 25 boxes, it was considered over the 20% text limit. Since Facebook has abandoned the rule, advertisers can have as much text as they want in their image. However, the more text in the image, the less reach it will receive and the more it will cost to run such an ad. Now, when you upload an image to the Text Overlay tool, Facebook will rate the image as: OK, Low, Medium, and High. Facebook is general about the guidelines, Jon explains, but there is no longer a grid. Basically, zero text means it's OK, and 20% text is considered Low. However, if you compare Facebook's example for 20% to the actual 20% rule, it's actually a little bit more than 20%. Facebook says if you have been following the 20% rule until now, you probably won't see any changes. However, Jon thinks the system for detecting the text is a little buggy, although it's still early on. For instance, he talks about an image of nature that was flagged for having text. Jon says the best approach is to test it. Experiment with little or no text in your images, and compare the results. You'll need to determine what text you absolutely need. The logo is another potential issue since not all logos are created equal. Jon's logo has never been flagged. However, sometimes they detect it and sometimes they don't. Many advertisers and users love memes and big call-to-action text, and now they can boost them. Jon says you probably need to do a manual bid and bid really high to get that ad seen, but you never know. It may be extremely effective. Listen to the show to discover whether the text scale is at play on organic posts. Facebook custom audiences Jon is a big fan of Facebook custom audiences, which is creating audiences of people who have visited your website. It's powerful since these people already know who you are. However, Jon explains, there is a weakness in those audiences. All audiences aren't created equal. In an audience of people who have visited your site over the last 180 days, some visited once, others visited 50 times. Some people bounced after three seconds and don't even remember being there, while others have spent hours on your site. Until recently, you couldn't differentiate the two. With the new website custom audiences' advanced feature, you can create an audience based on frequency. For instance, base it on how many times someone has visited your website or performed one specific action, such as a purchase or a registration. Now, when Jon promotes his blog posts, instead of targeting all of his website visitors from the last 180 days, he focuses only on those who visited at least three times. The quality and the cost per website click have been much better.
Jul 22, 2016
Live Video: Creative Ways to Do a Live Show on Facebook
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Do you broadcast live video? Have you considered hosting a regular show on Facebook Live? To discover creative ways to use Facebook Live, I interview Lou Mongello. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Disney expert Lou Mongello, author of multiple books and audio guides for visitors to Disney theme parks. He hosts the popular WDW Radio podcast and also broadcasts a live show on Facebook at Facebook.com/LouMongello. Lou explores how to start a show using live video. You'll discover easy ways to get creative with Facebook Live. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video How Lou got into live video When Lou began his Disney blog and community in New Jersey, he realized everything he was doing, even his podcast, was a one-way conversation. In 2007, when Ustream became a lot more accessible, he decided to give it a try. Lou recalls the first night he did a live stream. He'd told his wife he was going to try it out and would be back in 10 minutes. Six hours later, he was still online with a couple of hundred people who were watching, chatting, and engaging. Since then, he's been broadcasting live video every week. Between his weekly shows and any ad hoc episodes, Lou believes he's done close to 1,000 shows to date. Lou says he moved from Ustream to Livestream, then was a day-two Meerkat user and a day-one Periscope user. He thought Periscope was the best of the bunch until he got his account verified by Facebook and received early access to Facebook Live. Lou simulcasted his show, using two different devices to compare the quality, engagement, and viewer experience of the two broadcasts. Very quickly, in late 2015, he let people know he was moving off of Periscope and going all-in on Facebook Live. Listen to the show to discover what Lou loves about the growth of live video. How Lou uses Facebook Live Lou does a live broadcast show every week. Most episodes are done from his home studio, and topics range from the week's most recent Walt Disney World news and simple Ask Me Anythings (AMAs) and Q&As to showing off things in his collections. He says his in-studio shows are more about the conversation, while the offsite shows (such as when he goes to a Disney park, on a cruise, etc.) are about conveying the experience. Watch & chat with me LIVE! Let's talk Disney, and Ask Me Anything! #tw Posted by Lou Mongello on Wednesday, June 29, 2016 For his Wednesday discussions of Walt Disney World news, Lou talks about what's going on, and also makes the audience part of the broadcast. If a new restaurant is opening, an attraction is coming, or something is changing, he flips it around to make it a question. For example, he'll ask, "What do you guys think?" or "What's your favorite place to eat on property?" Whatever you talk about drives engagement, Lou continues. He always has questions in his head to initiate a conversation, and instead of asking a question, letting people respond, and moving on to the next question, he reads every response in the comments so he can further the conversation with people. Lou stresses that it's important to acknowledge individuals during a live broadcast, because when someone's name is called, it means a lot to them. His AMA episodes allow the audience to ask him questions that are personal, business-related, or relate to an upcoming Disney trip. Lou tries to go through questions as quickly as possible, and normally does a lightning round at the end. He'll do two minutes of rapid-fire questions and answer as many as he can.
Jul 15, 2016
Smartphone Video Excellence: How to Film Like a Pro
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Do you record videos with your smartphone? Want to make them look really professional? To talk about how to do video like a pro from your smartphone, I interview Justin Brown. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Justin Brown, a video professional who specializes in helping marketers look great on camera. He's been a coach, producer, and cameraman for 25 years, specializing in extreme sports. You can find him at PrimalVideo.com. Justin explores how to use your smartphone to create excellent recorded and live video. You'll discover what tools you need to make your videos look professional. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Smartphone Video Excellence Justin's story When Justin was little, he recalls, his dad was always filming the family. As kids, they would grab the camera, make up mock TV shows, and watch them. His interest progressed and Justin eventually started editing video with the early versions of Windows Movie Maker and with Adobe Premiere. Later in life, while Justin was a lifeguard at his local beach, he became heavily interested in motorboat racing. He began to create highlight videos from the footage of boats flipping, people falling out, and other exciting occurrences, and found that he enjoyed editing high-paced action video. From there, Justin pivoted into doing underground mine training videos. Justin broke into extreme sports through an interview with professional big wave surfer Mark Visser. Justin ended up working closely with Mark and producing his documentary TV series: Justin filmed Mark surfing JAWS in Hawaii at 2 AM, solo skydiving, and throwing jet skis out of a plane to surf remote locations. It was full-on action sports video. httpv://www.youtube.com/watch?v=_jfM1Vsl70k Somewhere along the line, Justin found that he was more interested in teaching people to create their own video content, rather than shooting the video for them. The goal at Primal Video, which launched last year, is to help people get up to speed with video, allowing them to magnify their results by removing any barriers or excuses they have around creating videos for themselves. Listen to the show to hear more about Justin's career transition. Lighting Justin says there are a few simple elements that will help you create a professional-looking video using your smartphone. Proper lighting, he says, will dramatically increase the quality and professionalism of your video, no matter the situation. There are a couple options for lighting when capturing videos with your smartphone. One is to to use a rig mount with a light on it to illuminate your subject in the same way you would with a DSLR camera. Another option is to use a desk lamp or the lighting in your office or studio. The key is to use whatever you have to light up the person presenting the content (maybe that's you); make sure that person is lit well, and if you have the time and the ability, you can also light up the background. The goal is to have an even light across your entire face, so people can connect with you. Some shadow is good, because it creates depth on the face and you can see some details, but harsh shadows aren't ideal. If bright light is coming in through a window that's in your shot, do your best to reduce it by closing the curtains, shutting the doors, or lighting up the other side of your face to balance that light. When you film with a smartphone, you typically have three scenarios: selfie-style with you holding the phone yourself, someone using their phone to film you,
Jul 08, 2016
Twitter Chats: How Marketers Can Benefit From Twitter Chats
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Do you participate in Twitter chats? Want to discover how to get the most out of them? To explore how marketers can benefit from Twitter chats, I interview Madalyn Sklar. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Madalyn Sklar, a Twitter marketing expert. She's host of the Twitter Smarter podcast and hosts a weekly Twitter chat at #TwitterSmarter. She blogs about Twitter at MadalynSklar.com. Madalyn explores the power of Twitter chats and how to benefit from them. You'll discover tools to make marketing with Twitter chats easier. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Twitter Chats Madalyn's story Madalyn had been doing online marketing for a long time, and when social media came about she was hooked. Twitter was her favorite, because the 140-character limit forces you to be concise. She shares that whenever she traveled to different events and conferences, she asked people what was their favorite platform and why. She was amazed at how many people said they didn't like or understand Twitter. As a result, she went on a mission: to help people become Twitter Smarter. She began using the hashtag #TwitterSmarter as she developed online classes and eventually launched Twitter chats. Listen to the show to discover how Madalyn and I first crossed paths. What's a Twitter chat? The most simple description of a Twitter chat is a group of people coming together on Twitter for about an hour each week to have a conversation that revolves around a pre-determined hashtag. As long as people include the hashtag in their tweet, they're part of the conversation. It's a great way to meet lots of like-minded people, as well as receive and give advice, Madalyn explains. She encourages people to learn from her chats, but also to chime in and share their own expertise. A common approach, the one Madalyn takes, is to host a guest who does a Q&A for each Twitter chat. Listen to the show to hear my analogies to Twitter chats. Why participate? Madalyn says that last year, she made it her mission to participate in as many Twitter chats as possible. She confides that it's not been easy; it takes effort to be a regular participant in several hour-long chats each week. Twitter chats are great for helping you connect and network with people. For example, when Madalyn started going to #MediaChat, she didn't know anybody. She started to connect with people and ended up having a side conversation with Matt Diederichs from Hootsuite, which is one of her favorite platforms for scheduling tweets. Later on, she hosted Matt as a guest on her podcast and her Twitter chat. Side conversations are a common occurrence during Twitter chats, Madalyn adds. You're still actively participating and using the hashtag, but you're also creating a small community within the big community. It's a great way to make valuable, strong connections. Listen to the show to hear why Madalyn refers to Twitter chats as "cocktail parties." Where to find Twitter chats Madalyn finds that it works best to run a Google search for your topic and "Twitter chat" in Google search. Another option is to type in "Twitter chat," and you'll find some directories. Since directories aren't always reliable or up to date, Madalyn also recommends looking for chats on Twitter (you can identify them by the repetitive hashtag). Once you dip into a chat, you'll hear about others. She says you can also find out about specific chats in Twitter bios, because many times hosts will mention them there.
Jul 01, 2016
Facebook Instant Articles: How to Get Started
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Have you seen Facebook Instant Articles? Are you curious about how to publish them? To discover how to get started using Facebook Instant Articles, I interview Leslie Samuel. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Leslie Samuel, a blogging expert who runs BecomeABlogger.com. He's also the host of the Learning With Leslie podcast and the head of training for the Social Media Marketing Society. Leslie explores the benefits and challenges of Facebook Instant Articles. You'll discover what you need to know to get started with this new feature. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Instant Articles What Are Instant Articles? A relatively new feature, Facebook Instant Articles offers publishers content-hosting directly on Facebook, so users get a better mobile experience. If you're on the Facebook mobile app and you see an article with a lightning bolt at the top right of the open graph image, it's the Facebook Instant Articles version. When you click through to read that content, it loads very quickly because you're not leaving Facebook to go to another website. Listen to the show to learn about some special features you can add to Facebook's Instant Articles. Benefits for Bloggers Facebook has more than 1.65 billion users. Chances are, if you're trying to reach someone, they're on Facebook. One problem Facebook solves with Instant Articles is eliminating slow page-load times. According to a study by Kissmetrics, if a website takes longer than 3 seconds to load, more than 40% of those users will abandon it. Instant Articles makes content available very quickly. Other benefits include great user experience. Leslie adds that some of the interactive elements help the articles really stand out. Since Facebook seems to reward those producers whose content keeps people on Facebook longer, such as live broadcasting, I ask Leslie about Facebook's monetary benefits for those who choose to advertise. Leslie explains that if you use Facebook's Audience Network, you can do a revenue share. You keep 70% of the revenue generated from ad clicks. It's kind of like AdSense within your instant articles. Leslie doesn't see it as a huge benefit, because you can do that on your website with AdSense or other networks. However, Facebook makes it easy to use ads within your instant articles. According to Facebook, as of right now, they're not giving instant articles preferential treatment. However, the Facebook algorithm strives to show people the best content quickly. So, if more people click through to instant articles, Leslie can see the algorithm naturally giving preferential treatment to this content. Plus, Facebook will show content that gets a lot of engagement to more of the people who like your page. Facebook's desire to get users to spend more time on their platform gives content creators a unique opportunity. Leslie says that in the past, if people put up engaging images or videos and others shared them like crazy, they would get additional reach. With this control over content, ads, and links, a business could use that reach to benefit their brand and business, grow an email list, promote products, and more. For instance, put a link to an email opt-in form at the end of an instant article. Leslie believes that smart marketers using Facebook as a primary marketing platform will figure out how to take advantage of the benefits of instant articles to get users into their system. Leslie discusses the difference between Facebook Notes and Instant Articles,
Jun 24, 2016
How to Get Your Videos to Perform in Search
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Do you create YouTube videos? Want to get them seen? Amy Schmittauer is here to help you discover how to get your videos to rank in search. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Schmittauer, a video marketing expert, public speaker, and host of the Savvy Sexy Social YouTube video series. Amy helps marketers with YouTube and social media tips and explores how to get your videos to perform better in search. You'll discover what goes into creating the headline, description, tags, and thumbnail for your videos. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Get Your Videos to Perform in Search Centralizing video Amy recommends to always consider the platform before uploading a video. Don't plan to create an awesome Snapchat story with the intent to upload it to YouTube. That derails your focus. The most important thing is to recognize the platform and deliver a product that will be welcomed in the context of that situation, whether it's Snapchat, Instagram, Vine, or YouTube. How you would present a video on YouTube is very different than how you would present a video on Facebook, especially since you want to create something successful for a specific environment. There's one exception to keep in mind. An influencer who wants to build a Snapchat portfolio needs to find a way to retain that material (a place to put it to be rewatched), since it will expire in 24 hours. If you create content on YouTube, it may make sense to edit in footage from Instagram, Snapchat, a live stream, or something else to give a little context. However, a Snapchat story, uploaded in its original form to YouTube, will not do as well as it would on the original platform. Someone took a bunch of Zach King's Vine videos, strung them together, and put them on Facebook and YouTube, which caused him to explode. So I asked Amy if material from Facebook Live could easily go up on YouTube. She said it could, but the platforms are still different environments. Facebook Lives aren't always as fun on playback, she explains. Also keep in mind that if you get on Live and are just sitting there, going through some sort of programming or curriculum, and talking to comments, it's going to drag on. It doesn't matter if it's 10 or 30 minutes, it won't be fun for anyone on YouTube to watch in a replay. If you broadcast with more intention (for example, mention big news that just happened) and possibly reference a couple of comments here and there (but stay focused), that may be a good repurposing opportunity for YouTube. You want the audience to feel like they're having a similar experience to when it was live. Amy says Facebook and YouTube are about the same in terms of uploading. You take a produced piece of content, upload it, and put it out to the audience subscribing to that channel, whether it's a YouTube page or Facebook page or profile. However, when people watch a video on YouTube, it's an intentional move. They have to go to a video and click Play. Then the audio and video immediately begin. On Facebook, and now on Instagram, posted videos are put in the viewers' faces. When people scroll though their feed, they may or may not see it and they may or may not click the Play or Audio buttons to watch and listen. Plus, the audio on Facebook goes on when the viewer clicks it, so they could start listening at any point in the video. Viewers go through a different thought process before they decide to watch a video on either one of these platforms. Listen to the show to learn why you want to put videos of similar le...
Jun 17, 2016
Influencer Marketing: What You Need to Know to Get Started
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Does your company work with influencers? Want to incorporate influencers into your marketing? To discover what you need to know about influencer marketing, I interview Lee Odden. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Lee Odden, an influencer marketing expert. He's the author of Optimize, the CEO of TopRank Marketing, and his company produces TopRankBlog.com. Lee explores influencer marketing and what you need to know to do it well. You'll discover how to work with influencers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Influencer Marketing What is influencer marketing? Lee says the roots of influencer marketing are in advocacy and public relations organizations. You're essentially working with people who are really famous in an industry. The idea is to create an affinity for the brand for however that celebrity is known, and to reach the audience that celebrity has been able to attract. Lee adds that people still have the idea that if they convince famous people to talk about their company, then they'll be famous too. The reality is that, today, especially in the world of social media, people are empowered to follow their passions to create, curate, connect with others, and attract a following. This allows people to create their own influence. Everyone is influential about something, Lee says. Not just famous people can be part of your influencer marketing program. An influencer can be an employee like "Ted in engineering," who has a blog with 5,000 subscribers. Or, it could be that person with a million followers. It could even be customers who are advocating for you every chance they get. When you work with people who have subject matter expertise and an active network, you can advance your brand goals in some really powerful ways. On platforms like YouTube, Instagram, and Snapchat, there's a whole category of people called creators. They have various levels of celebrity, influence, or network size, and have anointed themselves as experts. There are marketplaces where brands can go and literally shop for a tweet, an Instagram image, product placement in a YouTube video, etc. For companies in the business of paying to play, it's a good fit. There are also brands that want to develop relationships with people who are truly thought leaders in their industry, or up-and-comers. They want to develop relationships, because they have an affinity for each other and have things their common audiences care about. There's no right or wrong, but it's important when setting expectations to know what you're going to get out of it. What is the distinction between a celebrity and a thought leader? Lee brought up an expression he borrowed from Scott Monty, "brandividual." This is someone truly invested in developing his or her own brand, except they're an individual. These professional influencers write books, give keynotes, and do all sorts of amazing things. Lee adds it's an important distinction to make between someone who is exclusively focused on being well-known and someone who is a true thought leader. He's not saying a brandividual can't be a thought leader. A thought leader is someone expressing original thought. They're creating content based on intelligence, experimentation, and observations. Brian Solis is a great example of a thought leader, Lee says. In addition to being really good at promoting himself, Brian is constantly experimenting. He does research. He interviews. And then collects, analyzes, and interprets the data. His experiments and experiences help form the thought leader con...
Jun 10, 2016
Launch Strategy: A Case Study in How to Move People to Action
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Are you planning to release a book, podcast, or other product? Want to make your launch a success? To discover how he launched his latest bestselling book, I interview Michael Hyatt. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Hyatt, author of Platform and co-author of the new book, Living Forward. He's also the host of the This Is Your Life podcast and he blogs at MichaelHyatt.com. In his prior life, Michael was the CEO and chairman of book publisher Thomas Nelson. Michael explores how he launched his latest Wall Street Journal and USA Today bestseller, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want. You'll discover how to create a launch plan for any project. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Launch Strategy Why write a physical book in the digital age? Michael has Living Forward available as an audio book, an ebook, and a print book. Since everyone talks about digital books, you'd think physical books are obsolete, Michael says. The truth is ebooks are only 25% of the market; the other 75% are physical books. Publishing only in digital format would mean missing the vast majority of the potential market. Furthermore, as of now, you don't really have a chance to reach any of the major bestsellers lists unless you publish a traditional book, he adds. The New York Times has an ebook bestsellers list, but those are really only for digital editions of physical books. You also don't have much chance of getting any major media unless you publish a physical book, because most of the gatekeepers in traditional media want to see a print book. Finally, an ebook doesn't have the same cultural authority as a traditional hardcover book. There are a lot of reasons to write a book, but Michael doesn't know of anything that can give you more authority in your niche than having a published book. An ebook is better than nothing, but it's not as good as a traditionally published hardcover book, he says. There are other benefits to being a bestselling author. If you're a speaker, you can be introduced with that moniker. It also enables you to increase the prices of whatever you're selling and helps with distribution. There's a limited amount of shelf space in conventional bookstores. They are risk-averse in what they order, because they get stuck with books they can't sell. Even though they can return unsold books to the publisher, it's just a hassle, he says. Once your book gets on the bestsellers list, the retailers that didn't initially order your book have to have it all of a sudden. Listen to the show to learn more about Michael's 35-year background in publishing. About Living Forward Michael says Living Forward is about creating a life plan. Michael wanted to help people stop drifting through life, become intentional, and start designing the outcomes they want. He learned these things when he started working with an executive coach around 2000. After he became a divisional manager at Thomas Nelson, Michael and his team were working like crazy to build up the division. They got to number one in 18 months, but the cost was life balance. When Michael told his friend, author John Maxwell, that he was looking for a coach, John introduced him to Daniel Harkavy, the CEO of Building Champions. Daniel became his coach for a decade, as well as a good friend. One of the first things Daniel taught Michael was how to create a written life plan. His life plan was so transformational that Michael began to write about it on his blog. A while later,
Jun 03, 2016
Instagram Algorithm: How Marketers Should Alter Their Strategy
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Do you use Instagram to showcase your business? Have you heard about the new algorithm and other changes? Sue B. Zimmerman joins us to explore the latest Instagram updates. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Sue B. Zimmerman, the Instagram Gal. She's the author of the ebook, Instagram Basics for Your Business, and has taught Instagram marketing for small businesses on CreativeLive. Sue helps businesses leverage the power of Instagram. Sue explores the latest Instagram features, and you'll discover how marketers should respond to the Instagram algorithm changes. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Algorithm How Sue got started with Instagram Sue is an artist at heart and says she's wired for visuals. She discovered the power of Instagram at her Cape Cod retail store, which she ran for six years. After she started using Instagram, her sales increased significantly, and she realized she needed to teach other business owners how to have that kind of success. Last summer, she closed the store to focus on growing her online business. Sue first discovered Instagram through her twin daughters. They were scrolling through Instagram one day and not paying attention to her, so she asked what they were up to. They said, "Mom, we're on Instagram. Don't get on it, because then you're going to start teaching it." Pay attention to your teenagers, Sue adds, because they're setting the next mobile trend. Instagram is growing very quickly. At the time of this recording, it has 400 million users and Sue believes they'll soon announce they're at 500 million active users. They project it to be one billion in three years. Listen to the show to learn more about Sue's retail store on Cape Cod. What's new with Instagram Sue explains several new Instagram features. First, you can now send direct messages from an Instagram comment via mobile. When you open up Instagram and see a post you want to send privately to your team, just click on the arrow to the left of the comment and send it as a direct message. All you have to do is @mention the person you want to see it. Direct messaging is one of the most underutilized features of Instagram, Sue believes. A lot of people don't use direct messaging for their business. For example, when you see something that reminds you of a client or someone you want to collaborate with, you can easily send it to them as an idea without having to publicly post on that feed. In addition, the desktop has had a lot of great updates. Looking at the desktop version of Instagram, you'll see three icons on the right-hand side. Click on the explore button that looks like a compass, and Instagram suggests people for you to discover, based on your activity. In the middle, click on the heart icon to see notifications. The icon on the far right goes to your profile. Plus you can now comment from the desktop, which is something people have wanted to do for a very long time. On the far left, clicking on "Instagram" takes you to the home feed, so you can easily scroll through it on your desktop. Sue says she doesn't use the desktop much, unless she's using Iconosquare. Additionally, she notes that you can't upload photos from your desktop unless you use an app like Later. Sue also shares a couple of things people need to know about video. First, video on Instagram is now up to 60 seconds, which is great for people who really want to give demonstrations, do behind-the-scenes content, or announce their podcasts with video teasers.
May 27, 2016
Content Creation Hacks: How to Quickly Produce Valuable Content
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Do you create content for your business? Looking for an easier way to make your content work for you? Discover easy ways to create and repurpose your content, courtesy of Nick Westergaard. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Nick Westergaard, host of the On Brand Podcast and chief brand strategist at social and content agency Brand Driven Digital. Nick is also the author of Get Scrappy: Smart Digital Marketing for Businesses Big and Small. Nick explores easy ways to create quality content. You'll also discover how to repurpose recent and historical material. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Content Creation Hacks Nick's story Westergaard Advertising began 35 years ago in Iowa when Nick's father and now business partner started what was a small, general, traditional advertising agency. Nick had worked with brands in the early days of online marketing, specifically for educational publishing companies when digital really started to grow. About 10 years ago, Nick started moonlighting as a freelancer for the family business. Eventually he would come in as a partner. In addition to changing the kind of work Westergaard Advertising specialized in, they morphed into brand-driven digital to help organizations build better brands online through social media and content marketing. Nick's book, Get Scrappy, came from a phrase he found himself saying often. Nick does a lot of public speaking, and says it was one of those experiences where he quickly dashed off a title for a new speech. Then when it came time to write it, the topic took root and excited him. Plus, he was able to draw on work he did with clients of all shapes and sizes. "Get Scrappy" was a common thread. Whether it's an entrepreneurial startup, solo small business, medium-sized business, or a larger marketing team, everybody's looking to get scrappy – to do more with less. For instance, Nick talks about working with nostalgic brand Schwinn Bikes, and how it's easy to think of them as a big brand, but they're really a small, scrappy team at the headquarters in Madison, Wisconsin. Nick talked with them about this idea of getting scrappy. Schwinn's social media manager Samantha Hersil summed it up best. "We could all use a few people and a few dollars more," Hersil said. That's really at the heart of the book. Listen to the show to discover how Nick's business has changed over the last 10 years. Why marketers object to creating content Content is a tricky animal, Nick explains, so it takes a content marketing mindset. Some of the obstacles marketers encounter are from lack of a sound content strategy. The Content Marketing Institute reports that many people fly blind when it comes to content strategy. It's both an obstacle and an internal objection, because companies are just jumping on the content marketing bandwagon. Both in terms of social channels and content, Nick thinks it's easy to fall into the trap of what he calls "checklist marketing." Marketers do everything they hear about: they have a presence on every network, create every form of content, and so forth. Nick thinks if people instead develop a strategy with a business objective, their content will be better aligned with their business. Content used to be driven by the written word, Nick explains. As people scoot up to that podcasting microphone and hit the Record button with video, they get scared. There's a ripple effect, as well. Subject matter experts may feel like they're not interesting enough, or else they believe they have interesting stor...
May 20, 2016
Snapchat and Podcasting Growth: What the Research Reveals
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Wondering if you should get into Snapchat? Is podcasting something you're considering? To discover more, I interview Tom Webster from Edison Research about his latest study on Snapchat and podcasting adoption. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Tom Webster, vice president of strategy and marketing at Edison Research and co-host of the Marketing Companion podcast. Tom is a specialist in consumer behavior and media consumption. Tom will explore his brand-new research from The Infinite Dial, focused on Snapchat and podcast adoption. You'll discover reasons to embrace Snapchat and podcasting for your business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Snapchat Growth About the study Research from The Infinite Dial series dates back to 1998, according to Tom, and it's the longest-running study on digital habits, behaviors, and consumption. They have trending graphs for areas, such as Internet radio, that go back to 1998. Plus, they've measured all kinds of behaviors and patterns in relation to consumption of audio, video, social, and mobile. Tom has been involved with the study and has been the voice of the studies on webinars since 2004. When the series started in 1998, it was focused more on digital audio. While today's brands and streaming audio like Pandora and Spotify weren't around back then, there were plenty of others. For example there was Broadcast.com, which Mark Cuban sold to Yahoo, NetRadio, Spinner, AOL Radio, and lots of other fledgling brands, Tom explains. The survey was a means to track them and put them in their place in the universe. As behaviors started to migrate to various media (as opposed to the text-driven medium that it had been previously), The Infinite Dial started tracking that too. Over the years, they added podcasting, social media, and so on. Essentially, if people do it online, The Infinite Dial is interested in measuring how it's consumed. The Infinite Dial's goal was always to create the survey of record in the various fields covered, so they spend nearly six figures in hard costs on mobile and landline telephone sampling to make a study that's random, representative, and projectable to the United States population. Tom loves coming out with new facts every year that corroborate what he sees people do online. Listen to the show to learn more about the survey sampling and why they survey via telephone. Podcast growth One of the things Tom loves about doing survey research is that although it reflects the current state of America, it typically lags behind what the digerati think. It can lag by quite a bit, he says, but if it's a real thing, it eventually gets there. The Infinite Dial added podcast tracking back in 2007. Two years ago, before Serial popularized podcasting, research showed that 15% of Americans 12+ listened to a podcast in the past 12 months. While that's a huge number (tens and tens of millions of Americans), it had been growing steadily, but not exponentially. Podcasting inched up from 9% in 2008 to 11% to 2009. And to 12% in 2010. For a short time, podcasting plateaued before jumping to 15% in 2014. After Serial came out, there was enormous advertiser, brand, and insider interest in podcasting. Listenership went from 15% in 2014 to 17% in 2015. In 2016, podcast listening has surpassed 21% already. That's a 24% increase year over year in the percentage of Americans who listened to a podcast. The Serial effect didn't happen immediately, Tom continues, although it made people a lot more aware of the on-demand content out ther...
May 13, 2016
Social Media Visuals: How to Easily Create Visuals Without a Designer
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Do you use visuals in your social media? Want tools and tips to help you create images? To discover how to create great social media visuals when you're not a designer, I interview Donna Moritz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Donna Moritz. Donna is a visual marketing expert, and her blog Socially Sorted was recognized as one of Social Media Examiner's Top 10 Social Media Blogs in 2015 and 2016. Donna will share why social media marketers should care about visuals. You'll discover what to consider before you design images for social media and learn about new tools to help you. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Media Visuals Why care about visuals? Because the news feed is so busy these days, Donna explains, marketers need to do everything they can to capture attention. She says visuals catch that attention and typically drive users to take some sort of action because visuals support an emotional connection. Donna points out that the fastest-growing channels such as Periscope and Snapchat are highly focused on visual content, as are Instagram and Pinterest. She also notes that traditional platforms Facebook, LinkedIn, and Twitter are giving more attention to visual content and users are 44% more likely to engage with content that contains pictures. Video is also on the rise, Donna adds. Socialbakers research shows that brands are now uploading more video directly to Facebook than YouTube, and about 80% of all video engagement is coming from Facebook native video. And that's before Facebook Live is really being measured. Plus, she says, 110 years of video footage is watched on Periscope every day. According to the Content Marketing Institute, out of a range of priorities for content creators, visual content is in the top three. Visual content is a very important topic because it works. Marketers just need to find out where to start and how to produce and use images efficiently. Listen to the show to discover the current standard image format and how image sizes have changed. Getting started with images Before you start to design images, Donna says you need to think about what types of visual content get shared well on which platforms. Content that's effective on Facebook might be different from what works on Instagram, which might be different from Twitter. She's seen people get overwhelmed trying to do visual content on every platform, and advises that it's better to focus on visuals for one particular platform at a time. She also cautions that you shouldn't jump into visuals on a new platform until you have systems in place for visuals on the one before it. Donna shares her Visual Content Blueprint, which is five elements to help you create images that work. First, decide what the image is going to be in regards to what works on the targeted platform (more on this later). Then consider the call to action. It could be asking for more connection or engagement (likes or comments), driving more shares or click-throughs, or a combination. Next, think about your landing content (where people arrive when they click through or share). Will people get more information, blog content, a free download, or something else of value? After that, make sure users are achieving some sort of goal. Do you want them to sign up for something, read a blog post, or stay on your website? Donna recommends that every image be able to stand alone. That way, if something is pinned or shared out of context, people will still understand what you're offering and how to get it.
May 06, 2016
Google AMP: What Bloggers Need to Know
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Have you heard of Google AMP? Want to know how it will impact your blog? To discover more about Google AMP and the future of blogging, I interview Leslie Samuel. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Leslie Samuel, who runs BecomeABlogger.com, where he teaches people how to blog with purpose. He's also host of the Learning With Leslie podcast and head of training for Social Media Examiner's Social Media Marketing Society. Leslie will explore Google's Accelerated Mobile Pages (AMP) project and what it means for bloggers. You'll discover how to install Google AMP and related plugins on your WordPress blog. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google AMP What is Google AMP Google AMP stands for Accelerated Mobile Pages, and is a collaboration with a number of tech companies. Its goal is to improve the performance of websites on mobile devices, which in turn improves user experience. Kissmetrics did a study, which found that 40% of mobile users leave a page if it doesn't load in three seconds. When that happens, these users don't see the publisher's ads, products, services, or events. AMP pages load 10 times faster and use 10 times less data. Plus, when people view a website on a mobile device, pop ups (such as ads and opt-in boxes) take up the entire page. There's such a small amount of real estate on a smartphone, the pop-ups really inhibit the user experience. Google has already started placing Google AMP pages above non-Google AMP pages to mobile users in search. If you do a search for any popular topic, like politics, on your smartphone, only sites that have accelerated mobile pages enabled will show up in the top stories section. This is just the beginning. In the future AMP will be even more wide-spread. Listen to the show to learn how the Facebook Instant Articles feature is similar to Google AMP. Pros and cons of AMP In addition to the benefit of preferential treatment in search, AMP's faster load times should decrease website abandonment and increase content consumption. Before discussing the cons, Leslie noted one thing in terms of how AMP is set up. When someone clicks on an AMP enabled article on their mobile device, "/amp" is added to the URL, essentially creating a second link. (For example, a Social Media Examiner article with AMP would have the URL socialmediaexaminer.com/ARTICLE-TITLE/amp.) There are now two links: the original link from the desktop article and the second from mobile (with /amp at the end), which is what Google will show above the initial version. The AMP project is able to speed up websites because it strips away a lot of the unique elements, such as style sheets and JavaScript, that make a website look and function in a specific way. AMP sites have specific standard dimensions, and elements such as sidebars, headers and comments are gone. However, there is still a lot you can do with design, Leslie explains. For instance, you can change fonts and colors, add a logo, and more. It just will not be as extensive as what you have on your website. Articles with AMP show a single column that holds both text and images, so people won't see anything you promote in the masthead and sidebar on your regular, desktop website. Leslie says while the AP version of some sites may not be as advanced as the desktop experience, they still look pretty nice. For example, The Washington Post has a simple top with their logo. Then, when you scroll down, you see other posts, social media links, and so on.
Apr 29, 2016
Pinterest Tactics: How to Grow Your Pinterest Following and Your Traffic
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Do you post on Pinterest? Want to shake up your strategy? To discover what, how, and when to post on Pinterest, I interview Jeff Sieh. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jeff Sieh, founder of ManlyPinterestTips.com and host of the Manly Pinterest Tips podcast. Jeff also oversees Social Media Examiner's Pinterest account. Jeff will explore proven tactics to grow your following and your website traffic with Pinterest. You'll discover what's new with Pinterest, including promoted pins. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Pinterest Tactics What's new with Pinterest After about a year and a half of testing, the do-it-yourself option for promoted pins (Pinterest's ad product) is now available to all small businesses in the United States. Features include a bulk editor, so you can add a lot of pins at once, and more forms of targeting. For example, there were only 30 possible interests to target when promoting a pin, and now there are 420; instead of targeting someone interested in men's clothing, you can be as specific as men's shoes. Pinterest also added keyword targeting, so you can combine interest and keyword targeting. It's a great way to find a specific audience when you promote a product or blog post. Promoted pins are just like regular pins, only you pay to have them seen by more people. They perform just as well as, if not better than, organic pins. The promoted pins in your feed are based on your interests and activity on Pinterest. They also take some off-site data, collected for Pinterest's ad partners. In your home feed, you will see suggested for you or sponsored by pins. If you don't want to see something, tap the X beside it and click on Hide this Pin. Pinterest uses that feedback to make sure you see relevant, promoted pins in the future. More people see your promoted pins. Plus, you get an extra 20% boost, because you only pay for the first click. For instance, let's say Jeff promotes a pin that points back to his website, and you click on it and repin it. Then, someone else pins it from your board to their account. Jeff does not pay for the secondary repins. He only pays for that first one. When I asked Jeff about entry level price points, he says he thinks you have to start with at least $1 a day. Jeff has seen results by spending $5 a day, and believes it's worth testing, especially with the new targeting features, to see how much traffic you can get to your website. Pinterest also has customer targeting, which allows you to upload your email addresses. This is called matching, and is currently only available to Pinterest's Developer Partners. If you have a store with a newsletter that's already driving traffic, you'll be able to upload that list to Pinterest and send promoted pins to that specific audience. They are rolling it out, along with the promoted pins, now. Listen to the show to learn when they opened up promoted pins for everyone in the United States. Social Media Examiner's Pinterest plan for third-party content Jeff explains how on Social Media Examiner he starts by finding good, third-party content (posts that we don't publish on our website) on marketing and social media to share with our audience. He uses Feedly to gather articles on Facebook's breaking news and other top websites, and goes there once a day to review the posts. When Jeff finds an interesting article, he clicks the link to make sure it's quality content and a fit for our audience. He then checks for a good, pinnable image; one that is engaging and also has a text overl...
Apr 22, 2016
Story for Business: How to Create Stories That Move People to Act
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Do you use stories to engage your audience? Want to see how powerful stories can be? To discover how to create stories for business that move people to act, I interview Park Howell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Park Howell, a brand story strategist who helps businesses grow through the power of stories. He also hosts the Business of Story podcast and performs workshops on stories for business. Park will explore the mechanics of storytelling, a craft every marketer should master. You'll discover why this is important to social marketers. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Story for Business Park's story Park, who has been in the advertising and marketing business for 30 years, shares that what always frustrated him was not knowing whether a TV spot or radio commercial was going to work. Story started to bubble up in the advertising world around the same time Park's middle son, Parker, went to Chapman University film school (from 2006 to 2010). He asked Parker to send him his textbooks when he was finished with them because he wanted to see what they were teaching his son to prepare him for Hollywood, the most competitive storytelling place in the universe. One of the screenwriting books was Save the Cat! by Blake Snyder. Blake, who Park says sold more family-oriented screenplays in the 1980s than anybody else, had a prescription for the 15 beats to a story. According to Blake, a screenplay needs to be the same number of pages as the weight of a jockey (110), and Blake could tell you on each page (within a page or two) what needed to happen. Although it sounds formulaic, it worked very well for Blake and many other writers, Park adds, and the approach fascinated him. When Park was introduced to the work of Joseph Campbell, America's foremost mythologist, he noted how Blake had adapted Campbell's The Hero's Journey, or what Joseph called the monomyth, a 17-step process for story structure. During the time Park was reading through The Hero's Journey, he was looking at a brand strategy plan and realized he was already following this story structure with his plan. Park wondered what would happen if he was intentional about it. Park boiled down the steps of the Hero's Journey to 10 steps for business, and used it to guide the creation of content to tell a story that would make a difference. To Park's amazement, it worked, so he fine-tuned it into what he calls the Story Cycle, a process that can be used for everything from high-level brand strategy to the creation of a 30-second TV spot. In the social media world, you just have a small blip of time to communicate a story. Park explains that you can get that story across if you follow the three fundamental principles of the three-act play: start with a setup, introduce conflict, and resolve it. He shares that if you can do it in a 6-second Vine video, you will have connected with the deep reaches of your audience's minds. Listen to the show to learn about Park's background in music, as well as his comparisons between music and story. Why marketers should care about stories Park believes that stories are people's superpowers, and says the brain is hardwired to constantly search for them. Humans can go weeks without eating and days without drinking, but only roughly 35 seconds without their brains scanning the environment to create meaning out of what they see. Park explains how while one son was studying film and Park was studying what Hollywood knows about story structure,
Apr 15, 2016
The Art of Persuasion: How to Craft Words That Sell
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Do your words sell? Want to sharpen your copywriting skills? To explore the art of persuasion and why it's important to social marketers, I interview Ray Edwards. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ray Edwards, author of Writing Riches and MoneyWords. He's host of The Ray Edwards Show. His latest book is called How to Write Copy That Sells: The Step-by-Step System for More Sales, to More Customers, More Often. Ray will explore how to craft written and spoken words that sell. You'll discover why marketers should care about creating persuasive content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Art of Persuasion Ray's copywriting journey In 1974, at age 9, Ray saw his first direct-response copy at his grandparents' house in Pineville, Kentucky. His grandmother loved to read Weekly World News and The National Enquirer, and Ray's favorite part of those tabloids was the fascinating, full-page articles that were peppered with information about books and courses that were available for purchase. Those stories had headlines like, "Turn Your Mind Into a Mental Magnet That Attracts Friends, Power, Love, and Money" and "How Modern Chinese Medicine Helps Burn Disease Out of Your Body, Using Nothing More Than the Palm of Your Hand." Ray later learned these were not articles; they were full-page ads written by Eugene Schwartz, who was "a genius with direct-response copy." During his career in radio, Ray studied direct-response copywriting and marketing, and used them as his secret weapon in the business. While others were cranking out commercials and ad copy to fill 30- or 60-second spots, Ray wanted to get money into advertisers' businesses. That way they would keep doing business with the station and he could keep his job. In the early 2000s, radio started changing because of the Internet. People could take their favorite songs with them, which eliminated the things that annoy people about radio stations: static, commercials, and DJs. Ray recalls paying $1,200 to go to a group meeting at Seth Godin's office in New York. (This was before Seth was as big as he is now, but after he had written Permission Marketing and Unleashing the Ideavirus.) Ray figured Seth could offer "marketing wizardry" about how to fix the radio stations, but Seth's advice to Ray was to figure out what to do after he was out of the radio broadcasting industry. Ray realized everything he'd learned about marketing, persuasion, and selling in an entertaining and palatable way would transfer to the Internet. He hung out his shingle and has been working as an Internet copywriter since 2005. Listen to the show to discover which client (and handler) Ray and Mike had in common. The importance of persuasive content Marketers need to write so people will buy not only products, but also ideas. You want people to read your blog posts to the end, comment on or share them, or write about them. Ray explains that you know you're writing persuasively when other people are writing about your posts. You're the generator of the conversation, not only a participant. He says that at it's core, copywriting is the science and craft of persuasion in communication. Whether you're talking, writing a blog post, doing an interview, recording a podcast, or posting on Snapchat, every communication is persuasion. Listen to the show to learn why Mike feels this topic is so important. Ray's system for persuasion Because everyone is present on the social media playing field, you have to be persuasive and stand out.
Apr 08, 2016
Blog Comments Revisited: Why Major Bloggers Are Turning Comments Back On
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Do you have comments enabled on your blog? Have you ever turned them off? To discover why big bloggers turned their comment systems back on, I interview Michael Hyatt and Brian Clark. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Hyatt and Brian Clark. Michael is author of Platform and co-author of the new book, Living Forward: A Proven Plan to Stop Drifting and Get the Life You Want. He's also an avid blogger at MichaelHyatt.com and host of the This Is Your Life podcast. Brian is CEO of Rainmaker Digital, founder of Copyblogger, host of the Unemployable podcast, and evangelist for the Rainmaker Platform. Back in May 2014, I had Mark Schaefer and Tim McDonald (who was with Huffington Post) on the show to talk about the trend of big blogs shutting down their comments. This was spurred by a controversial post from Copyblogger entitled, "Why We’re Removing Comments on Copyblogger" from March 2014. In January 2015, Michael Hyatt published, "I’ve Pulled Comments from My Blog-Here’s Why." Michael and Brian will explore why the initial decision to remove comments was made and why those comments are now back. You'll also discover tips for how to grow your email list. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blog Comments Revisited Why Brian shut down comments Brian starts by saying he is not the one who made the decision to shut down or bring back blog comments. He left that up to his editorial team. On Copyblogger, a lot of the article feedback shifted to social media, while the product development feedback had moved over to their customer base. As you mature as a company, you really start listening to your existing customers, as opposed to those "out in the wild," Brian explains. At the time, they had 150,000 customers and their strategy was to pay more attention to them. Part of the decision to remove comments (not discussed in the post by Sonia Simone, who ultimately made the decision with input from the editorial team) was a situation Brian calls the six-month class of current commenters. When you publish a marketing blog, other marketers use commenting as a traffic strategy. You'd have six months of the same people showing up, leaving comments: some stupid, some thoughtful. Then they'd move on and a new group of people would come into the comments. The practical reasons for removing comments were the shift to social and to eliminate spam. It's a big deal to moderate comments and have the editorial team spend a significant amount of time trying to figure out whether something is spam or legitimate. Copyblogger's experiment to remove comments lasted for over a year. Listen to the show to learn why Brian left comments on their podcast network, Rainmaker.fm. Why Michael shut down comments Michael says his reasons for shutting down comments on his blog were similar to Brian's. Additionally, Michael noticed the number of comments per post had been going down for some time, so he decided to do a little research. He discovered that in 2011, he averaged about 195 comments per blog post. Then in 2012, while his traffic went up, his comments dropped to an average of 179. Traffic went up again in 2013, and the average number of comments went down to 114. In 2014 blog traffic was up 74% over the previous year, but the average number of comments had dropped down to about 62 per post. Michael adds he read Greg McKeown's book, Essentialism, and thought he had to pare stuff back. The final straw for Michael, who was and is using Disqus as his commenting platform,
Apr 01, 2016
Facebook Ads Strategy: How Marketers Need to Alter Their Techniques
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Do you use Facebook ads? Want to learn the latest strategies? To discover what's changed with Facebook ads and how to get better results, I interview Rick Mulready. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rick Mulready, the host of the Art of Paid Traffic podcast. He's a Facebook Ads coach and has numerous courses on Facebook advertising, including the FB ADvantage. Rick will explore what's changed with Facebook ads and share new strategies that work. You'll discover best practices for video ads, carousel ads, and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ads Strategy Rick's story Rick spent 12 years in the corporate online advertising space, working with big companies like AOL, Yahoo, Funny or Die, and Vibrant Media. He did everything from banner and video ads to search and text advertising. Rick got into Facebook ads around 2010, while still in the corporate world. This was when Facebook was making a name for itself as a social platform, when small businesses could post on their pages and people would see it, and when Facebook started to allow business to advertise. Rick loved Facebook advertising. He saw the power in it, and taught himself as much as he could. He started running campaigns for entrepreneur friends while still in corporate, and the rest is history. Rick left his job at the end of 2012 and has been specializing in Facebook ads ever since. For the first couple of years, Rick focused on social media in general. He hosted the Inside Social Media podcast, where he interviewed the heads of social media from some of the biggest brands around the world. That was great, yet Rick still gravitated toward the Facebook ad side. In January 2015, Rick started the Art of Paid Traffic podcast, where he covers Facebook advertising and everything else to do with paid traffic such as YouTube ads, copywriting, landing pages, metrics, analytics, and so on. It's a combination of case studies, interviews with experts, and solo shows. Listen to the show to learn why only big businesses could really utilize Facebook ads in 2010. How Facebook Ads has evolved A lot has changed in Facebook advertising – such as targeting – over the past year or so, Rick says. For instance, you can upload your email list and create a targeted audience out of them. Also, you can retarget people coming to your website or a landing page. When most people think of targeting, they think of interest targeting, which is targeting fans of another page or somebody in their space. Facebook has recently rolled out detailed targeting. Before, if you wanted to target fans of Social Media Examiner or Entrepreneur Magazine, you could only do one or the other. Now, you can set up ads to target people who have an interest in Social Media Examiner and Entrepreneur Magazine. To take it a step further, you can exclude an audience. For instance, target fans of Social Media Examiner and Entrepreneur magazine, but exclude people who like Inc. Magazine. It's a much more detailed subset of that audience. When Facebook reported its Q4 earnings, they basically said their customer is not the advertiser. While they're making money off of advertising, their customers are the 1.5 billion Facebook users. Facebook recognizes that without these users, they won't have people coming to advertise on the platform. Therefore, Facebook is protecting the user experience. They want to make sure advertisers think of value first to take care of Facebook users. While you can still run an ad to an opt-in or registration page,
Mar 25, 2016
Periscope: How Your Business Can Benefit From Live Video
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Do you broadcast on Periscope? Want to use it to connect with and grow your audience? To discover how to use Periscope for your business, I interview Kim Garst. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Kim Garst, author of Will the Real You Please Stand Up: Show Up, Be Authentic, and Prosper in Social Media. Her agency Boom! Social helps businesses understand the selling side of social media. Kim is also VERY active on Periscope. Kim will explore Periscope, the live video platform from Twitter, and how your business can benefit from it. You'll discover tools for analytics and saving your scopes. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Periscope: How Your Business Can Benefit From Live Video Kim's journey to live video Kim says that as everyone was coming off of South by Southwest last year, all the talk was about Meerkat. The conversation suddenly changed while Kim was at Social Media Marketing World last March when Periscope was launched. She remembers thinking that since Periscope was from Twitter, she should check it out. So, while in a pedicab heading over to that night's Social Media Marketing World networking event, she did a quick scope with Donna Moritz. Kim's second Periscope came about a month later, when she was covering an event. One of the keynotes was Ashton Kutcher and she decided to open up her phone, broadcast the keynote, and see what happened. Although Kim had very little Periscope experience and a nearly nonexistent audience on the platform, a few people tuned in and left comments. Her third Periscope was the most eye-opening because that's when Kim realized she could use the platform for business. She had Syed Balkhi on a webinar and decided to live broadcast it to her Periscope audience by putting her phone on her computer screen and holding a mic up to the sound source. Kim shares that with no prep, she simply opened up her phone, typed in the webinar title, and invited people to tune in. More than 200 people watched the broadcast. Kim soon realized Periscope could be an amazing medium – not just to deliver content, but also to connect with people. Listen to the show to hear why Kim believes live-streaming is the beginning of Web 3.0. Periscope strategy Kim shares that one strategy she's capitalized on is leveraging Periscope to create multiple pieces of content. She comes up with one or two blog topics for the week, writes down bullet points and research she wants to reference, and then gets on Periscope and speaks her blog content. For example, if the topic is 10 Ways to Do X, she'll jot down the 10 ways and talk through them during the scope. When she's through, Kim sends the recording out for transcription. When the transcription comes back to her, she has a blog post. Kim then takes that same scope material and turns it into 50+ additional pieces of content. When asked to elaborate on how she does that, Kim explains that when people talk, certain nuggets of information they share are what she refers to as "tweetable moments." She pulls those nuggets out of her scopes and turns them into visual content, straight-up text tweets or Facebook page posts, or even a SlideShare. Kim stresses that there are tons of ways to create multiple pieces content from talking it through on Periscope. Kim shares the benefits of speaking her blog posts and how she uses the feedback people give her inside her scopes to see if she missed anything she needs to cover in the written post. Kim tries to keep her Periscopes short, sweet, and actionable,
Mar 18, 2016
How Gary Vaynerchuk Turned a Video Series Into a Popular Book
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Do you use videos to enhance your brand? Want to find ways to grow your business? To discover how he created a video series that exploded his personal brand and his business, I interview Gary Vaynerchuk. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Gary Vaynerchuk, CEO of VaynerMedia, host of the #AskGaryVee Show and author of Jab, Jab, Jab, Right Hook. His brand-new book is called #AskGaryVee: One Entrepreneur's Take on Leadership, Social Media, and Self-Awareness. Gary will explore how he created a video show that became an audio podcast and a book. You'll discover Gary's thoughts on what's hot in social. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Gary Vaynerchuk Turned a Video Series Into a Popular Book Gary's big dreams Gary recalls that from a business and entrepreneurial standpoint, he's always dreamed big. At 14 years old, he started working for his dad bagging ice for $2 an hour and by his third day on the job was plotting how to open 4,000 wine stores. Although a lot of people think Wine Library TV grew his business, Gary clarifies that he'd been in business for over a decade and built a $50 million+ operation before he started Wine Library TV and talking about marketing. Gary launched Wine Library TV on February 1, 2006, which was less than a year after YouTube had been created. He says that while the show didn't really pop until the summer of 2007, he felt there were enough comments to make it worthwhile. He notes that Ze Frank and Rocketboom were also making some noise around the same time. Gary's patience paid off and when he ended up on the Conan O'Brien Show, Lifehacker, TechCrunch, and Diggnation, everything exploded. Listen to the show to discover how and when Gary discovered he was good at being a personality. The start of #AskGaryVee During the summer of 2014, D Rock (David Rock) emailed Gary, asking to make a film about him. Gary agreed and before the film even aired, Gary asked David to work for him full time doing video content. Then on a random day a year and a half ago, Gary invited David and Steve Unwin from his editorial team into his office to shoot the first episode of #AskGaryVee, in which Gary answered random questions people asked him on Twitter. httpv://www.youtube.com/watch?v=76d0lQiCqNI When asked how the format for the show came about, Gary shares that he felt his keynotes were stagnating because he was telling the same story over and over. To get out of that rut, he started pushing event organizers to let him add a Q&A component to his presentations. For example, during a 45-minute keynote, he would do 30 minutes of speech and 15 minutes of Q&A. Gary believes his ability to answer any question about business, social media, technology, or branding off the cuff is what separates him from other speakers. Gary realized he didn't need to travel to answer questions and he could use the video show to deliver something he was really good at. Then, he made the decision to use it to get to the point where his keynote speeches were solely Q&A sessions. Gary explains that the format for #AskGaryVee is simple. They go into an all-glass conference room at VaynerMedia, Gary sits down in front of the camera, and India asks him five questions that come from social media (Snapchat, Instagram, Facebook), which Gary answers in one take. Any edited spots, which are rare, go to black and white so they're clearly recognizable. In addition to #AskGaryVee, Gary recently started #DailyVee, which is a day-in-the-life vlog that gets edited into episodes to help entrep...
Mar 11, 2016
Facebook Live: Why Live Video Matters for Marketers
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Have you tried Facebook Live video broadcasting? Want to know what it means for your business? To discover how to use Facebook Live, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari has also teamed up with Facebook to assist in educational events. Mari will explore Facebook Live, how it works, what it means for marketers, and much more. You'll discover tips to set up your Facebook Live broadcast. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Live What Is Facebook Live? Facebook Live is like Periscope, Meerkat, MeVee, and a few other apps that let you stream live video from your mobile device. Mari loves Facebook Live because whether you use the live-streaming feature with your personal profile or your page, you have a built-in audience. When you go live, the video goes out in the notifications and in the news feed and gets great organic reach. Mari believes Facebook Live video is great for marketers because it gives the ability to create a intimate, authentic connection with your audience. It humanizes and personalizes your brand. She clarifies that you don't need to download anything extra to stream with Facebook Live on your profile; it's part of the Facebook iOS app. Mari points out that Live is different from Facebook Mentions, which is only available to verified Facebook users. At the time this episode was recorded, all iPhone users had Facebook Live on their personal profiles in the United States, United Kingdom, Australia, Denmark, Norway, Sweden, New Zealand, Japan, and most English-speaking countries. On February 26, 2016, Facebook announced they'd opened Live to more countries, as well as Android users. Listen to the show to hear about Mike's first experience with using Facebook Live. Facebook Live for business Mari says when you use Facebook Live through your personal profile, you get to choose the audience. You can broadcast to the public, friends only, a specific friends list, or just a few friends. Since one of the keys from a business perspective is to broadcast live and then share it to your page, you want to go with a public broadcast. Then once it's been shared to your page, you can boost the post to reach a wider audience. When asked for examples of people using Live, Mari shares that Guy Kawasaki uses Live regularly from his page to show equipment or where he is and what he's doing. She also points to Robert Scoble, who uses Live regularly from his profile to do tech updates. Mari says she really enjoys what Carol Tuttle is doing. Carol does a Blog Talk Radio show that she simultaneously broadcasts on Facebook Live, and then hosts on iTunes as a podcast. From her Facebook Live post on her page, she shares the iTunes subscription link and the show's call-in number. Mari shares that she watched fitness expert Christine Dwyer live-stream her turbo kickbox jam class. Christine set up the camera on a tripod and pointed it into the mirror, so viewers were able to see the scope of the room and Christine teaching the class. She had a very nice, engaged audience. Mari is quick to remind listeners that while she's sharing great examples, the idea is to focus more on the application of Live and how people can use it within their industry. For example, Doreen Virtue, one of the top experts on angels, uses Facebook Live broadcasts on a regular basis to give people special messages....
Mar 04, 2016
16 Twitter Tools for Social Media Marketers
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Do you use Twitter in your social media marketing? Want to be more efficient and productive on the platform? To talk about a wide range of Twitter tools for social media marketers, I interview Ian Anderson Gray. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview social tools expert Ian Anderson Gray. Ian blogs about social tools at Seriously Social, which can be found at iag.me. He's also a website developer, speaker, and social media consultant. Ian will explore a slew of Twitter tools for marketers. You'll discover tools for social sharing, managing followers, analytics, and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: 16 Twitter Tools for Social Media Marketers Ian's background After college, Ian says he got started in the technology sphere by building websites at the web agency he founded. Then, about five or six years ago, he became interested in social media and started blogging at Seriously Social. He shares that he was most interested in the tech side of social media. Specifically how tools could help him be more efficient and productive. That's when he began writing on social media tools. From there, Ian has moved on to consulting and speaking. Listen to the show to discover Ian's original career path. Social Sharing Tools Ian starts off with missinglettr, a relatively new tool he's using as a drip-feed marketing system for Twitter. He explains that it extracts images, titles, and text excerpts from your latest blog posts, and then posts them through your Twitter account for up to a year. Simply connect missinglettr with your RSS feed, Ian says, and whenever you have a new blog post, you're notified to go into missinglettr and review the pieces extracted from that post. Select the ones you like and edit them and you'll have a whole year's worth of content from a single blog post. For example, in a list post, Ian explains, missinglettr will likely extract the title of each section, as well as your logo, some text quotes, and images. He says Missinglettr offers a free plan that doesn't include extracting images, and quotes premium plans starting at $15 a month. To keep up with the latest articles from his favorite authors and blogs, Ian uses Feedly. He explains how to take things a step further by connecting it with Buffer and IFTTT (If This Then That). After you add both your Feedly and Buffer accounts to IFTTT, you can create a recipe that says IF you save an article for later in Feedly, THEN it will be added it to your Buffer queue for sharing to your Twitter followers. Ian says it's an easy way to share the best content you find (either your own or other people's) as you read it, and mentions that it works whether you're using Feedly on a smartphone or the web. He shares that while IFTTT is free, Buffer and Feedly both offer free and paid options, and explains that for this combination to work, you'll need to have a paid Feedly account, which is $5/month. While Friends+Me is technically a Google+ sharing tool, Ian says it works really well for cross-posting whatever you put on Google+ to Twitter, as well as other social networks. The tool offers both free and paid plans. Ian likes it because Friends+Me takes only the title of your Google+ post (it knows you have only 140 characters per tweet), the article link, and the article's image, and shares it to Twitter. Listen to the show to learn what Ian really likes about Friends+Me. Content Discovery Tools If you're looking for timely content to share, Ian suggests using the Trending Now feature of BuzzSumo.
Feb 26, 2016
Nurturing Leads With Social: How to Warm Up Your Following
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Do you engage with your customers and prospects on social media? Want tactics to warm up your leads? To discover how to move people from fans to customers, I interview Kim Walsh-Phillips. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Kim Walsh-Phillips, CEO of Elite Digital Group, a direct response social agency. She's also a columnist for Entrepreneur Magazine. Her brand-new book, co-authored with Dan Kennedy, is the No B.S. Guide to Direct Response Social Media Marketing. Kim will explore how to use social media to turn cold prospects into warmer opportunities that lead to sales. You'll discover which types of content will engage your audience. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Nurturing Leads With Social Kim's backstory Kim says she has been doing public relations since before MySpace. Although she would get clients into the newspaper and throw great events, she was unable to show a return on investment. So when it came time for clients to renew, they would cancel. Kim spent much of her time going to networking events, meeting people, and trying to sign new clients. She knew she had to do something differently. In 2010, a friend gave her Dan Kennedy's original book, the No B.S. Guide to Direct Marketing. Because social is a channel just like direct mail, television, and radio, applying Dan's principles to social media worked. She could show clients how much money came from every dollar they spent, and was able to keep their accounts,which is something she was unable to do before. Listen to the show to learn what Kim had to do one time to make payroll. Direct response social media Kim explains that people use social media to have conversations, not to read a brochure. Direct response is a marketing tactic used to get a click-through, an opt-in, or drive a purchase. She shares that before social media, direct response tactics were used in direct mail, infomercials, print advertising, and even email. Kim says that when you tie social media and direct response together, you have conversations with people to create a direct result that is measured. Listen to the show to discover why Kim believes email and social media marketing don't carry a lot of direct response messaging. How marketers can tap into social Facebook is a cocktail party, Kim explains, whereas Google is a shopping mall (people are there searching for products, programs, and services). If you're going to interrupt their cocktail party with an "excuse me," you have to offer enough value that someone is willing to turn away from their best friend to pay attention to you. To engage fans in this non-disruptive way, Kim suggests you make a list of the 10 questions prospects ask you most often. For example, if you're an orthodontist, you would use the questions parents ask when they're considering braces for their child. If you're just getting started in business, she suggests using Quora to find questions people ask about your industry. Kim also shares that you can give services such as Textbroker.com a list of questions and their experts will answer them for you, creating copyright-free content really inexpensively. Simply answering those questions makes for great blog content and social media posts. Each day in your social media content, post a link to one of those great blog posts. Alternatively, use it for the post itself. For example: "A lot of people are curious as to how much braces cost. Costs generally range between X and Y." Those types of posts, Kim adds,
Feb 19, 2016
Snapchat Content Strategy: How Marketers Can Win With Snapchat
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Are you on Snapchat? Want to know how to use it for marketing? To discover how to create a content strategy on Snapchat, I interview Carlos Gil. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Carlos Gil, the head of social media marketing at BMC Software and co-host of the Social 545 podcast. He's also an avid Snapchat user. Carlos will explore Snapchat, and specifically, how marketers can benefit from it. You'll discover why Snapchat isn't just for Millennials. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Snapchat Content Strategy How Carlos got started on Snapchat In 2013, Carlos had been working in social media for about eight years and was leading social media for a supermarket chain, when a teenager told him Facebook was essentially for older people. He decided as a marketer, he needed to get on Snapchat, because the Millennials who were using it would soon be adults. He says he spent most of 2014 getting to know the platform and creating content. Over the course of a solid year, Snapchat became his go-to social network. Carlos began seeing more of his friends within the social media marketing community on the platform. What sold him on Snapchat over other networks like Twitter, Facebook, and Instagram, was the engagement. Snapchat essentially forces your audience to come back and watch your content within a 24-hour period, because if they don't see it, it goes away. Listen to the show to learn about Snapchat's previous reputation. Why marketers and entrepreneurs should be on Snapchat Last February, we had Gary Vaynerchuk and Shaun McBride (aka Shonduras) on the podcast to discuss Snapchat. A year later, it looks like Snapchat is about to explode. Snapchat has more than 200 million monthly active users and its audience continues to grow and mature. Snapchat is very transparent when it comes to their demographics, and reports that 77% of their user base is above the age of 18. Carlos thinks people are consuming so much content on Snapchat because it puts what you love about Twitter (the micro-content aspect) and what you love about YouTube (pressing a Play button to sit back and watch content) into a single app. You can go in and press a button to see what anyone you're following has done in the last day. He explains that when you publish content on Snapchat, it's available for 24 hours, which forces your network to come back and watch it. The messaging feature on Snapchat, which works almost like a text message, allows you to send content directly to your friends. Then, you can specify how long you want that content to be seen, and see when someone views your content . Listen to the show to discover why Snapchat is amazing at getting their users' attention. Types of Snapchat content Carlos shares that there are two different kinds of snaps: one is a photo and the other is a video of up to 10 seconds. For images, he says there are a couple of different filters you can use to change the contrast and color of your photo. There are also geofilters, which are graphic overlays for your photos, based on your location. For example there are geofilters exclusive to cities and other locations such as Disneyland. Videos have the same geofilters, but also have features like fast-forward, rewind, and slow motion. There are a couple of additional tricks to spruce up your snaps so they look better than average video content on your smartphone. Listen to the show to hear what else you can add to your Snapchat photos. Snapchat Content Strategy
Feb 12, 2016
LinkedIn Mobile: What Marketers Need to Know
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Have you tried the updated LinkedIn mobile app? Are you actively using LinkedIn to engage with your network? To discover how to use the LinkedIn mobile app for marketing on the go, I interview Viveka von Rosen. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Viveka von Rosen, the world's leading LinkedIn marketing expert. She authored the book LinkedIn Marketing: An Hour a Day and is the founder of Linked Into Business, a LinkedIn marketing consultancy. She moderates the Twitter chat #LinkedInChat Tuesdays at 5pm Pacific. Viveka will explore the latest mobile apps from LinkedIn and what they mean for marketers. You'll discover how to navigate the updated LinkedIn mobile app. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: LinkedIn Mobile LinkedIn's mobile apps Viveka shares that the newest LinkedIn app, the LinkedIn Mobile App is actually an update of the earlier app, but that there are a lot of other apps within LinkedIn people might not know about, such as the Job Search app. There are also the apps that came with companies purchased by LinkedIn, such as SlideShare and Connected, a Customer Relationship Management (CRM) tool. (Note: After this recording, LinkedIn announced they were retiring the Connected App on March 21, 2016.) In addition, there are tools like the Recruiter app, Sales Navigator, Lookup and Elevate which are associated with LinkedIn's premium accounts. Then there's LinkedIn's news reader, Pulse, and the new Groups app. Although all of LinkedIn apps are available to iOS users, only some are available on Android, and Viveka reminds listeners that not all of the apps are free.  For example, Elevate is a combination CRM, content management, content curation tool priced for medium to large companies. Viveka shares a free alternative to Elevate called LinkedIn Lookup, and discusses the differences between the Connected app and Lookup. Viveka talks about the new Groups app and shares ways users can take advantage of features like the Highlights tab and the @ tag function. Listen to the show to hear Viveka discuss how and why LinkedIn is focusing on mobile. Thoughts on the improved LinkedIn mobile app Viveka feels the updated LinkedIn app is significantly easier to use than the old version, which means people will use it to stay in contact with their network more often. She says users she's spoken to seem to like the update. She says there are still some minor limitations with the app, but LinkedIn appears to be on top of it. For example, early on you couldn't customize an invitation to connect on the mobile app, but LinkedIn has fixed that. Viveka goes on to discuss a current issue which affects the visibility of contact info for 1st level connections and why she thinks this is leading to a change to the Connected app. She also says that image updates have vastly improved. In the old app you had to send a picture to Evernote or Dropbox before you could share it on LinkedIn, and now you take a picture on your phone and post it immediately. Listen to the show to hear Viveka's thoughts about hashtags on LinkedIn. Navigating the app Viveka takes us through the navigation of the updated LinkedIn mobile app and starts with the Home button which takes you to a page that is similar to your home page on LinkedIn. She explains it's where you see and share updates, and she the algorithm on her mobile seems to be smarter than the desktop version. There are two pages behind the Me button, Viveka continues. The first page contains notifications about people's interaction...
Feb 05, 2016
Building Business Ideas That Succeed: How to Preflight Your Ideas
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Do you have a great idea for a business? Is there a new product you want to create? To discover how to improve your chances for success, I interview Pat Flynn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Pat Flynn, the host of the Smart Passive Income Podcast, who blogs at smartpassiveincome.com and helps hundreds of thousands of entrepreneurs and aspiring entrepreneurs build their dream businesses. His latest book is called Will it Fly? How to Test Your Next Business Idea So You Don't Waste Your Time and Money. Pat will explore how to increase the likelihood that your next product idea is successful. You'll discover ways to test and validate your ideas. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Building Business Ideas That Succeed How Pat's architect background has helped him in business When Pat started in online business, he taught architects how to take the lead exam. He shares that people reached out to him and thanked him for helping them in their careers, and he says that feeling was different from anything he experienced in the world of architecture. Pat talks about what he did and didn't like about working as an architect, and how the long-term process of breaking a giant project down into chunks helped him when he started in entrepreneurship. He says the process of working hard on a building, planning ahead, and not knowing what it will be like until people are actually using it all translate to building and launching product. Architects and entrepreneurs go through similar processes, Pat says. Each of them are building a solution for a client's problem. As you build it, you make changes, you pivot and you learn as you go. To be successful in any business you need to learn how to adapt and solve other people's problems. Listen to the show to learn what software skill Pat used in architecture that he still uses in business. Why Pat wrote a book about the pre-launch phase In addition to Pat's weekly Smart Passive Income podcast, he does a show called AskPat, during which he answers a voice mail question submitted from his audience via SpeakPipe. One of the most common questions asked is "How do I know if this idea I am working on is worth spending the time?" He tried to answer this question on both shows and found there wasn't enough time for him to cover the topic. The topic was validated through an audience survey (Pat uses SurveyMonkey) in early 2015, when he segmented the people who said they had yet to start a business. By far, their number one concern was not wanting to waste time on something that might not be successful. That's when Pat decided he needed to write a book to people with amazing ideas, that might be life-changing products or services, move forward. Listen to the show to hear the reason behind the title of Pat's new book. Making mistakes Assumptions are great because they are ideas, Pat explains. However, if you act on those assumptions without knowing whether it's something people would actually pay for, that's when you have an issue. Pat shares how a couple of WordPress plugin ideas he had turned into a $15,000 mistake. He didn't discuss the ideas with anybody because it was such a good idea, he didn't want to share it. Plus, he wanted to keep it a secret in order to have an awesome reveal on launch day. Had he simply discussed these ideas with his target audience and people in his mastermind groups, it would have been clear that the idea was merely a starting point. He could have gotten feedback and turned it into something that would actually wo...
Jan 29, 2016
Google Tag Manager: What Marketers Need to Know
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Do you use tracking codes on your website? Have you heard of Google Tag Manager? To discover what Google Tag Manager is and how to use it, I interview Christopher Penn. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Christopher Penn, the VP of Marketing Technology at Shift Communications. His book is titled Marketing Blue Belt and he's also a Google Analytics expert. His brand-new course is the 2016 Marketing Plan Framework: How to Build a Data-Driven Customer Journey. Chris is also co-host of the Marketing Over Coffee podcast. Christopher will explore Google Tag Manager and the future of analytics. You'll discover how to set up and use Google Tag Manager. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Tag Manager What is Tag Manager Christopher says Tag Manager is a digital bucket that makes it easier to manage website tags such as a Facebook or Twitter remarketing tag, a pixel from an ad tracking system or a piece of java script. He explains that when a website has a lot of pages, or if you use a marketing automation system, such as as Marketo or Pardot to manage multiple websites, things can easily get lost. He says you put the code for Tag Manager on every page of your site only one time then, instead of modifying the tags of individual pages, you simply put new tags in and out of the bucket. Chris adds that it's a lot more reliable than manually managing tags for each page. Listen to the show to discover how Tag Manager can speed up your site. The importance of Tag Manager In addition to speed, Chris believes reliability is a big reason to use Tag Manager. If you have a lot of different webpages, websites or use marketing automation services that have their own landing pages, forgetting to put tags on all those pages will ruin your analytics, Christopher says. As long as you use the bucket on every page, you're covered. The flexibility of Google Tag Manager, is really important. It allows you specify that you want some tags on some pages, other tags on all pages and certain conditions to be met for still others. Chris shares an example. Say you are promoting an event, like Social Media Marketing World, and you want to put a tag on the event page for people who have visited the page, but haven't yet purchased a ticket. If you've haphazardly put tags everywhere, you could lose track of what page your tag needs to be on. With Tag Manager, you can specify it to fire the tag if the url has "smmw16" in it. Tag Manager is also important for social media marketers who don't have control over website updates. If you're with a big company and constantly have to go through the IT department to add new tags or if you have a small website and use an outside consultant for website maintenance, it becomes difficult to update tags in a timely manner. With the bucket on every page, you can add and subtract tags through Tag Manager and no one needs to update the website. Chris illustrates another benefit of using Tag Manager by sharing the example of someone hard coding a Google Analytics tag into their WordPress theme. When the theme is updated, their analytics tags go away. Use Tag Manager with Google Tag Manager for WordPress plugin, and WordPress will automatically put the bucket on every page so you can update the theme as much as you want without losing those tags. Listen to the show to learn about assigning roles within Tag Manager. How to set up Tag Manager Chris says if you already have a Google Analytics account, you can go to TagManager.Google.
Jan 22, 2016
Dealing With Unhappy Customers: What Social Marketers Need to Know
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Does your business respond to customers via social media? Are you prepared to deal with upset customers? To discover how to turn unhappy customers into happy fans, I interview Jay Baer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. His newest book is Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Jay will explore how to convert social media haters into raving fans. You'll discover why it's important to hug your haters. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Dealing With Unhappy Customers The backstory of Hug Your Haters The idea of customer service and customer experience has been at the front of Jay's mind for a long time, he explains. His company Convince & Convert helps major brands with their social media and content marketing, and they increasingly get involved in issues with customers. It's not just about being proactive and doing marketing, Jay says. You have to be just as good, if not better, at reactive customer service. Jay found even organizations with a lot of resources were befuddled by everything related to digital customer service and experience in the modern world. Jay shares how conducting a tremendous amount of research with Tom Webster from Edison Research changed the focus of his book. Last year at Social Media Marketing World, Jay did his "Hug Your Haters" presentation for the first time. Although he has taken the Youtility concept all over the world, Jay says the Hug Your Haters book is the best thing he's ever done and the speech is the best speech he has ever given. Listen to the show to learn what Tom Webster said he liked about Hug Your Haters in the forward to the book. What are haters and why do people hate Jay refers to anybody who complains about a business either off stage or on stage as a hater. An off-stage hater is somebody who complains in private: on telephone and email. An on-stage hater is somebody who complains in public: social media, review sites, discussion boards and forums. He shares that historically and even currently, the majority of people complain off stage but that the pendulum is swinging the other way because it's much easier to reach out to a brand on Facebook, Twitter or beyond than it is to send an email or wait on hold. When people complain off stage, they almost always want an answer. They have a problem they want to be fixed, and 90% of the time they expect companies to respond. When people complain on stage, they don't necessarily want an answer; they want an audience. They want people to empathize and engage with them around their experience. If they actually hear back from the company, it's a bonus. Even though only 47% of the people who complain in public actually expect companies to get back to them, Jay says their research proved that if you actually answer the person who had a bad experience and left a review online, it has a meaningful and significant impact on your customer advocacy. Listen to the show to discover how content shock also applies to disgruntled customers. Why engage haters Jay says haters are not the problem, ignoring them is. He believes there are multiple benefits to answering every complaint in every channel every time, instead of what most businesses do today, which is answer some people some of the time in the channels they prefer. First, if you answer somebody, you at least have a chance to turn them around.
Jan 15, 2016
Social Media Evolution: What Does the Future of Social Marketing Look Like?
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Are you amazed at how much social media has changed over the last few years? Want to discover what's next? To explore the evolution of social media, I interview Brian Solis. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Brian Solis, a principal analyst at the Altimeter Group. He's written eight books, including Engage and What's the Future of Business? His newest book is called X: The Experience When Business Meets Design. Brian will explore how social media has changed and how it continues to evolve. You'll discover how marketers can use moments of truth to engage their customers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Media Evolution From Engage until now Brian recalls that in the late 90s and early 2000s, he helped with development around what became social media and realized that two-way digital marketing aspect was going to be phenomenal. He says his book Engage was the culmination of all that work put into a book designed to help anyone in marketing or business really understand how to become social. After Engage, Brian says, the world started to change and technology started to accelerate. This is something he studies as both an analyst and an anthropologist. Brian has continued to write books, do research and speak on how to bridge the world of brand or business with technology and people. He says social has become part of that process, as has mobile and digital transformation, wearables, etc. When asked about major changes in social media that have taken place between his first book and today, Brian talks about creating an infographic called The Wheel of Disruption while he was writing What's the Future of Business? The infographic showed all of the things that were disrupting industries, with an emphasis on brand, marketing and engagement. He explains that then and now, the three things Fred Wilson once called The Golden Triangle are at the core of everything. Brian goes on to discuss how wearables, augmented reality and services like Uber, Instacart, Postmates, Amazon, Drone Delivery and Google Express are creating disruption not only on technology fronts, but also on behavioral and expectation fronts at a human level. Listen to the show to hear Brian explain how the disruption happening today has grand implications for every business in every industry. The importance of experience Brian shares that while many marketers, brand strategists and executives say experience is one of the most important things to deliver, that means different things to different people. From great customer service to great product design, it's all over the map. Brian believes that everything that happens when you buy, use, shop for or have a problem with something are moments that contribute to the overall experience. Brian shares why he thinks we should be able to define and design experiences as part of business and branding to build better relationships, and why he believes experience is the next competitive advantage. He says that while some savvy organizations have introduced efforts to define a brand experience (BX), a customer experience (CX) and a user experience (UX), all of these efforts are disparate. Thus, by default or by design, the experience is disconnected. Listen to the show to hear why Brian wants to bring all experiences under one banner of X, where everything works together. Businesses doing a great job with experience Brian explains that he chose the companies he talks about in his book not because they are examples of holistic experiences,
Jan 08, 2016
Is Blogging Dead? Building Your Content Home on Rented Land
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Wondering what the future is for blogs? Is blogging dead? To discover what the future holds for blogging, I interview Mitch Joel and Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mitch Joel and Mark Schaefer. Mitch is the president of Mirum, author of CTRL ALT Delete, host of the Six Pixels of Separation podcast and a blogger at TwistImage.com. Mark Schaefer is a marketing consultant, author of The Content Code, co-host of The Marketing Companion podcast and a blogger at businessesGROW.com. Mitch and Mark discuss the premise that blogging as we know it is dead. You'll explore the future of publishing your content on social networks and beyond. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Future of Blogging Blogging's evolution Mitch recalls that when blogging first came to be, there wasn't much else. Technology didn't empower us to do things like shoot and post videos immediately, stream online or do podcasts. Back then, even sharing images was pretty difficult. He shares that for him, blogging started to evolve when social media platforms for smaller forms of text-based publishing turned up, like Twitter. Then images and video became easier to publish and share. Mitch says things became very different with Twitter and Facebook status updates. The updates gave people who were writing long-form articles the ability to publish stream of consciousness–style instead. He talks about how this change created a space for platforms like Huffington Post to progress and become more popular with people who wanted to write. While Mitch still looks at his blog as a place for a writer to write, he says it's no longer the primary place for his content. He talks about putting content in places such as Medium, LinkedIn Publisher, Facebook Notes and Harvard Business Review where it might find different audiences. He explains why he'd rather publish directly on these other sites and use them as his distribution platform. Mark thinks blogging will be dead when reading is dead and that there will always be a place for long-form content. He explains why things like podcasts and streaming video are taking some readership away and how smartphones play into that. Mark says that Mitch is onto something in saying what's changing most drastically is not what we're doing, but where. He points out that there are cataclysmic changes in how content is published and consumed and offers the example of Facebook Notes, which encourages people to blog on Facebook. Mark talks about the difference in publishing on Facebook, LinkedIn or other platforms and says the magnet for inbound leads isn't on your website anymore. When discussing the question of what is and isn't a blog, Mitch shares why he's moving away from using that terminology and using words such as article, writer or journalist instead. It's semantics, Mark says, and shares an insight from Tom Webster, his partner on the Marketing Companion podcast. Tom works for Edison Research where they study podcasting a lot. One of the things they found was that people don't know what the word podcast means. Listen to the show to discover what Mark says will happen with storytelling and content marketing in a few years. Building on "rented" land Mitch says it used to be that publishing on social networks was like building your house on rented land, and explains why he doesn't believe it's that way anymore. He shares that it's no longer a sense of rented versus owned; it's a combination that creates a holistic platform.
Jan 01, 2016
Accomplishing Goals: A Guide to Getting Stuff Done
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Did you set goals for the new year? Want to be more successful setting and achieving your goals? To discover how to accomplish goals, and to hear about the Kickstarter campaign for his new book, I interview John Lee Dumas. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview John Lee Dumas, the host of Entrepreneur on Fire, a daily podcast where he interviews entrepreneurs. John has published over 1000 podcast interviews and discovered a lot along the way. He's about to publish The Freedom Journal: Accomplish Your Goal in 100 Days. John will discuss goal setting and how you can gear up for your best year ever. You'll discover why it's important to set SMART goals. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Getting Goals Accomplished John's plan for promoting his book John talks about putting together The Freedom Journal throughout 2015 and shares that he will be launching it on January 4, 2016, via Kickstarter. Although he was inspired by what Seth Godin did on Kickstarter with The Icarus Deception, he's decided to use Kickstarter in a very non-traditional way. He says he wanted The Freedom Journal to have a significant impact beyond the people who purchase the book and shares how he decided to partner with Adam Braun of Pencils of Promise, which is a great organization that builds schools in developing countries. John explains what's unique about how he's using Kickstarter; he's not using it as a way to raise funds to produce the books. He's using Kickstarter as a platform for marketing and exposure, while allowing people to contribute to a cause. Each time the project hits one of four different funding goals, John will personally donate $25,000 to Pencils of Promise on behalf of Fire Nation. He recognizes that not everyone can donate $25,000 to help build a school, but says they can buy a journal, knowing part of those proceeds will go toward building a school in a developing country. John talks about why he's going to keep his publishing in house and shares other plans for the rest of his 33-day launch campaign. Someone else who has traveled around the country doing launch parties is Lewis Howes. Listen to the show to learn about some of the Kickstarter rewards for people who purchase The Freedom Journal. Why John wrote a book on goal setting After doing many interviews on EOFire, John says the question he's most asked about his guests is, "What's the magical recipe to success?" He shares that in addition to hard work for a long period of time the major commonality is that his guests know how to set and accomplish goals. After polling his audience, John discovered his listeners struggle with setting and accomplishing goals. He knew this was something he could solve and explains why he chose to create a leather bound journal instead of a PDF or an online app. Listen to the show to learn how many interviews John has done for EOFire. What's a goal John defines a goal as SMART, an acronym that stands for Specific, Measurable, Attainable, Relevant, Time Bound. If something doesn't have those five qualities, he says, it's not a goal. The Freedom Journal starts by teaching you exactly how to set a SMART goal. Once you set the SMART goal, you can go forward to accomplish it. Listen to the show to discover what John thinks keeps people from succeeding when they set a goal. John's military training John talks about his military service and shares how his military training helped with his goal setting. He says he quickly learned the value of Parkinson's law (tasks will expand ...
Dec 24, 2015
Social Growth: How to Use Pinterest to Grow Your Following on Facebook, YouTube and Beyond
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Are you active on Pinterest? Have you thought about using Pinterest to grow your other social networks? To discover how to drive traffic from Pinterest to other networks, I interview Natalie Jill. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Natalie Jill, the founder of Natalie Jill Fitness, a site dedicated to health and fitness. She inspires women around the world with her videos and visual content. She's also got a unique social strategy that helped her grow 1.3 million Facebook fans and 476,000 Instagram fans. Natalie will explore how she uses Pinterest as her secret marketing tool to build a loyal following on Facebook, Instagram, YouTube and beyond. You'll discover how to adapt your content for Pinterest. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Growth What led Natalie to social media Natalie says she got into social media by accident. While dealing with a lot of personal issues, she turned to Facebook to develop a support system and talk about her struggles. She explains how sharing what she was doing to lose weight and posting pictures of food in an album called "What I Eat" developed into a downloadable ebook of her recipes. This led to her first full product, which is now called 7 Day Jump Start. By sharing success stories of the people who bought her book and listening to what her audience was asking, Natalie's Facebook presence started to grow and her products started to take off. That's how Natalie Jill Fitness was born. Listen to the show to learn what Natalie thinks makes a good salesperson. Why Pinterest is great for marketers Natalie initially built her business on Facebook (pre-Facebook pages) and had about 5,000 subscribers when she realized she couldn't keep everything on Facebook. She started exploring other social media platforms like Twitter, Pinterest and Instagram. Natalie says she was looking for a social media site where she could post her content and reach more people over time. When she noticed older items getting repinned, she decided Pinterest had the content value-over-time effect she was looking for. A year and a half ago, Natalie started deep-diving into Pinterest and says she currently has 1.3 million fans on Facebook and fewer than 50,000 followers on Pinterest (it's one of her smallest social networks). She goes on to explain why the lower Pinterest follower count doesn't matter when it comes to content shares. She also points out that Pinterest comes up in Google search, which is a huge benefit. When Natalie noticed she was getting a lot of website traffic from Pinterest, she decided to figure out how to use Pinterest to help with her content in other places. Natalie explains how she tested her tactic, which she calls the Pinfinity concept, starting with Facebook and a Pinterest board called "Bodyweight Exercises." Now people searching for body, weight, exercise, workouts, fit mom, etc., find her on Google+ or on Pinterest, and they're taken back to her video on Facebook. Although there's no built-in option to pin things from Facebook, Natalie has found a way to do it. Natalie explains why she drives traffic to social networks instead of her website. Listen to the show to hear how many Facebook followers Natalie had before she started this experiment. How Natalie uses Pinterest to grow her other social networks YouTube is another example of Natalie's method at work. When she started her YouTube channel about a year and a half ago, she had a few videos but no subscribers. She shares how she's built her YouTube channel to ove...
Dec 18, 2015
Social Customer Service: How to Care for Customers With Social Media
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Does your business have a social customer service plan? Want to step up your customer service on social media? To discover how to improve your social customer care, I interview Dan Gingiss. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dan Gingiss, former head of digital customer experience for Discover Card, co-host of the Focus on Customer Service podcast and head of digital marketing for Humana. Dan will explore how to better serve your customers with social media. You'll discover what your business needs to respond to on social media. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Social Customer Service Dan's story Dan, who has been in marketing or product development most of his career, says he has always been in a service business in some way. Dan talks about the impact of his first job out of school. He was a marketer at a direct-response company that sold high-end collectibles. One year around Christmas, he got a phone call that should have gone to customer service. A woman was upset because a gift she ordered for Christmas had not yet arrived. Dan shares how he made sure Christmas wasn't going to be ruined on his watch. Dan says taking an extra moment to think about something from the customer's point of view usually will make you a much better marketer. He talks about his roles at Discover and winning the JD Power Award for best customer experience, taking it away from AmEx. Listen to the show to hear how Dan got started in social media. How customer service fits into social media marketing Studies from Gartner say that as soon as next year, more than 85% of companies will have to compete on customer experience. It's getting too expensive for industries to compete on price, so they need to differentiate themselves by customer experience. Dan says when you interact with customers on a one-to-one basis on social media, it makes them more loyal. Loyal customers spend more with you, stay with you longer and tell their friends about you. All of these elements result in improved KPIs (key performance indicators), which is what marketers care about. Forrester's Customer Service Index is a pretty good indicator of how well large companies are doing, Dan explains. Over the course of many years, Forrester looked at the stock prices of the top- and bottom-performing public companies. The top-performing companies do well in customer experience, while the poor performers in customer experience are at the bottom. There’s a direct link between customer experience and profitability. Dan shares what happened at Discover when they looked at engagement rates on customer service responses (what happened after they responded to a customer and resolved his or her issue). Listen to the show to discover the biggest challenge of one-to-one marketing. Businesses doing customer service well On Dan's podcast they interview large brands such as Whole Foods, Jet Blue, Chipotle and Hertz, as well as lesser-known companies like Telstra. Telstra is the largest telecom company in Australia. Unlike most of the telecoms in the United States, they've decided to differentiate based on service. They've managed to connect all of their systems, including social, into a single CRM, so any customers contacting them on any channel can have the same agent help them, as long as that agent is working. Another recent podcast interview was with Scotty's Brewhouse, an upscale sports bar that has 13 locations in Indiana. Dan shares what business Scott Wise, the founder, president and CEO of Scotty's,
Dec 11, 2015
Missing Facebook Pages: What to Do When Facebook Takes Your Page Away
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Do you know what to do if your Facebook page vanishes? Want to be ready when and if that day comes? To share what happened when the Social Media Examiner Facebook page disappeared and how we handled it, keep reading. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I am joined by Erik Fisher, community manager of Social Media Examiner. Erik and I will explore what happened when our Facebook page disappeared. You'll discover what to do if the same thing happens to you. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How Our Page Disappeared and What We Did About It Finding out On a late Sunday afternoon with my home filled with kids and cousins and my wife cooking dinner, I eased into the couch to watch a football game. Since I drained the battery playing with my new iPhone, it was charging in another room when a text message came at 4:12 PM: “We have a bit of an emergency. Our Facebook page is missing. You around?” I had missed the text. The phone rang 12 minutes later, and my wife picked it up. Our community manager Erik Fisher was calling to tell me what happened. Between the time he texted me and when he called, Erik poked around Facebook and confirmed it. The Social Media Examiner Facebook page had disappeared. And I mean it was really gone. I even received a notification that my personal profile was incomplete because it didn’t list where I worked. I checked to see if I could view the page on mobile or on my laptop, if I could get into the admin side of the page and if the Facebook Fan widget appeared on our site. The answer for everything: no. Listen to the show to learn why it's important to instruct your team to call you in an emergency situation. First thoughts Initially, I thought we’d been hacked. Then I recalled how after I did the Chalene Johnson story we'd taken all the steps necessary to secure the accounts of all of our staff. We secured email with 2-step authentication to our corporate Gmail accounts and we turned on Facebook Login Approvals. Plus, we recently completed a security audit of everyone on our team, and have a master document of who has administrative access to what. These are all steps you can take to secure your business accounts, and you can hear more about how to implement them in the podcast. Listen to the show to hear our thoughts about "what if" the page was gone permanently. First steps After I got off the phone with Erik, everything around me faded into the background. Within minutes I posted the following to friends only: Ok friends, our Social Media Examiner Facebook page has fully disappeared from existence? Anyone have any suggestions on what to do? Posted by Michael Stelzner on Sunday, November 8, 2015   Initially, I decided to share it only to friends just in case there was something nefarious going on. Later on, I changed the status to public. Here are some of the questions people asked me: Did your admin accounts get compromised? Are you spending enough to have a dedicated rep? Any notifications from Facebook? Are you accidentally unpublished? Did you move it to the Business Manager? The answer to all of these questions was "no." I searched all over to find out how to submit my issue to Facebook. I reached out to my network and someone eventually told me about the Report Pages that Disappeared form. I also found where Facebook hides its support responses. Listen to the show to discover what I determined I should have done at the beginning. Reaching out to friends I've been developing relationships with folks for ye...
Dec 04, 2015
Online Reviews: How to Respond to Fraudulent Reviews
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Do people review your business online? Ever receive negative or fraudulent reviews? To discover what to do when you receive a review that's not what you were expecting, I interview Dan Lemin. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Daniel Lemin, the founder of One Good Brand. He is also a strategist for Convince & Convert, and author of the brand-new book, Manipurated. Dan will explore online reviews and how to deal with bad and fraudulent reviews. You'll discover why online reviews are so important. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Online Reviews Dan's backstory Dan started his online career with Google's corporate marketing team and saw the emergence of black hat SEO (search engine optimization). He explains the distinction between white hat (good) and black hat (bad) SEO, and talks about link farms as an example of black hat tactics. Google came to love Yelp's fresh content and Dan says that's how the rating and review platforms attracted shadowy SEO characters. They saw the opportunity to continue "tricking" consumers through new platforms. Listen to the show to discover why the owners of small- and medium-sized businesses need to know the dynamics of the SEO industry. Why reviews are important Dan shares that nearly 90% of consumers say they trust reviews as much as they trust their friends and family. Since so many people make decisions based on online reviews, the vast majority of a business's prospective customers are filtering through review sites. Since Google favors this type of content, reviews are a new SEO tactic, and that's why site owners are adding some type of rating and review component. For instance, a lot of hospitality businesses like Starwood Hotels have added reviews to their websites. He says one review will not necessarily make or break a business, but cautions that the presence of the review industry can make or break small businesses, because they don't have all the tools and techniques a large company like Chipotle might have. When asked which review sites matter most, Dan explains his research found it really depends on the business category. For example, Gondola Adventures in Newport Beach, which is in a super-specialized industry, says Yelp matters, but TripAdvisor is even more important. Dan says companies can track reviews manually by going to each review site, but it's very time-consuming. To help, there's a whole cottage industry of companies such as ReviewTrackers and ReviewPush that do review tracking for businesses. Listen to the show to learn how much traffic Yelp gets from Google. The purpose of fake reviews Dan shares that there are different layers to the purpose of fake reviews. He first discusses fake positive reviews and says that several weeks ago, Amazon filed an unprecedented lawsuit against 1,100 people. They accused anonymous people on Fiverr of selling reviews for profit on Amazon. For his book, Dan interviewed a young lady who writes reviews for a living, and says it's very difficult to distinguish her reviews from legitimate ones. Dan discusses fake reviews that are created to injure the reputation of a business. Dan also shares an example of another type of fake review, a scam that targeted wedding photographers in the Bay Area. After responding to what looked like a legitimate inquiry from their websites, the photographers would get an email saying "I decided not to hire you" or "we changed the date." The email would go on to say, "I work in the online reputation business,
Nov 27, 2015
YouTube Ads: What Marketers Need to Know About YouTube Advertising
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Do you post videos on YouTube? Want to know what makes a video ad successful? To discover how YouTube video ads work, I interview Derral Eves. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Derral Eves, an expert in YouTube and video marketing. He's YouTube-certified in Audience Growth, AdWords, Google Analytics and Video Advertising. He's helped big and small businesses bring in more than 1 billion views collectively. Derral will explore YouTube ads and what marketers need to know. You'll discover the formula for creating great video ads. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: YouTube Ads How Derral got into YouTube In 2006, Derral was doing a lot of search engine optimization work with local businesses when he found their videos ranked easily on Google (this is back when Google had Google Video). Late in 2006, Google purchased YouTube and it became a lot easier to find something on YouTube through Google. Derral realized it was a great way for small shops to share their message and get easy ranking and visibility. Derral shares how a video that cost $99 to make in 2006 received over 385,000 views on YouTube and has sold more couches for a furniture store than any of their other advertising. A couple of years ago, Derral started doing his own videos to help clients get answers to common questions. He created a plan of execution, tried to figure out the best trending videos to make and so on. His goal was to get 10,000 subscribers and a million views in that first year. He reached his goal in three months. In six months, he was number-one for training on how to use YouTube on YouTube. Today, Derral consults with and helps businesses, brands and YouTube channels get exposure, develop an audience and monetize. Listen to the show to discover what originally led Derral to YouTube. Why create video ads? Because video ads convert at a very high level, Derral believes video marketing is a great way to deliver, engage and excite. He says video is powerful if it's done right, but can be negative if it's done wrong. Derral talks about working on the video ad for the Squatty Potty, which appeared on Shark Tank. As of this recording, the video has 43 million combined video views from Facebook, YouTube and some freebooted video. httpv://www.youtube.com/watch?v=YbYWhdLO43Q Although Derral found that Facebook video is good for branding and engagement, he says the video got better conversions with YouTube. Listen to the show to discover the benefit of Facebook video versus YouTube. The process for making video ads Derral says you need to start by determining what you want to accomplish with your video ad. He cautions that if you have 80, 10 or even 3 things you want to accomplish, then it's never going to work. You need narrow it down to one reason to make the ad. Then everything else will benefit from it. When you know what success looks like, you work backwards to get someone to take the desired action at the end of your video. Derral says you have a short amount of time to accomplish this and walks listeners through the steps he uses to build YouTube video ads: capture attention, talk about the problem and offer a solution. He believes that if you do this correctly, you can repeat it several times throughout the video and you can keep your audience engaged throughout the process. For example, even though the Squatty Potty video is long (2:54 minutes), the audience retention was high and over 80% of the people who click on it watch the whole ad.
Nov 20, 2015
Blogging Tools: Apps to Better Manage Your Blog
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Do you have a blog? Want to improve the content development, publishing and promotion processes? To discover how to streamline your blogging with the best tools, I interview Ian Cleary. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ian Cleary, the social tools guy. His blog, RazorSocial.com has placed in our Top 10 Social Media Blogs 3 years in a row. He's also the founder of the Digital Influencer Club. Ian will explore marketing tools for bloggers. You'll discover tools for your editorial calendar, search engine optimization, social media, email marketing and more. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blogging Tools How Ian got into blogging Ian talks about the social media training company he had in Ireland. He says his blog failed because he wasn't particularly passionate about it; he was blogging because people said he should. Ian thinks that's the trap a lot of people fall into. Ian shares how reading Launch helped him realize what he'd done wrong with his blog, so he decided to focus on the tools and tech side of social media. Listen to the show to hear about Ian's first encounter with Mike. Editorial tools and plugins Ian says it doesn't matter if you have a team of one or ten, you still need to plan your blogging. He explains how he and his team use the Status feature of a WordPress plugin called Edit Flow to move posts from Ian to his image person, and then to the editor. Once the editor is finished, the post is ready to publish. Ian also keeps rough ideas for future blog posts in EditFlow under the Pitch status, so he has post ideas ready to write anytime he goes to the blog. CoSchedule is another excellent calendar tool Ian is excited to try. Regardless of the tool you choose, you need a good editorial process, Ian says, even if you use Microsoft Excel to track things in the short-term. Listen to the show to discover some of the limitations of Edit Flow. SEO and research tools Even if you don't know a lot about SEO, Ian explains how the Yoast SEO plugin helps you optimize your content for search in an easy way. If you're creating a piece of content and want to see if there's a way to improve it, Ian suggests using BuzzSumo or Uprise. Both are research tools that let you view lists of content from across the web based on a keyword you search for. The lists show which posts received the most shares, and Ian tell listeners how to review them to make their own content better. Ian explains the process of using Ahrefs to find links to high-ranking articles that are similar to yours but are out of date. He shares how bloggers can reach out to these authors or websites to link to their newly published content instead. Ian also mentions a predictive content analytics tool called InboundWriter. The tool lets you put in the keywords you want to rank for, then gives you a green or a red status to show your chance of getting organic traffic to your content based on those keywords. Finally, Ian shares how bloggers can use SEMrush to see which keywords their competitors rank for in Google search results. He says that when you see what words your competitors are ranking for, you can pull traffic from them by writing better articles based on those keywords. Listen to the show to hear more about InboundWriter. Social promotion tools When you include influential people who are relevant to your niche in your content, there's a good chance they will share that content, which will drive shares and traffic. Ian says Topsy is a great way to find relevant,
Nov 13, 2015
Instagram Strategy: How to Grow a Loyal Following With Instagram
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Is your business on Instagram? Want to develop an engaged following? To discover how to create an Instagram strategy for your business, I interview Nathan Chan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Nathan Chan, the publisher of Foundr magazine, a digital publication designed to help entrepreneurs succeed. He's also host of the Foundr podcast. Nathan is also crushing it on Instagram with nearly 400,000 followers. Nathan will explore how he built a massive following on Instagram. You'll discover techniques you can employ right now for your Instagram strategy. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Strategy Why Nathan started Foundr Nathan launched Foundr on March 5, 2013, because he wanted to become an entrepreneur and didn't know where to start. He realized there weren't any magazines targeting aspiring or novice entrepreneurs, only magazines aimed at established businesses. Foundr is a monthly publication, available on iOS and Android mobile devices. Download the app and explore the interactive magazine, which is subscription-based. Once you get inside, Nathan says, it's like a flipbook, where you click and explore. Nathan explains why Foundr differs from a traditional print magazine. Because some people prefer to read and others like to listen, Nathan added a Foundr podcast to the mix after he left his day job. He wanted to share several amazing interviews he'd recorded on Skype. For example, the issue with Tony Robbins on the cover includes a feature article with exclusive material, as well as the audio interview embedded inside the magazine. Listen to the show to hear how long it took Nathan to leave his job and what he was doing when he started Foundr. Foundr and Instagram Foundr has been on Instagram since November 2014, and has more than 400,000 followers. A year and a half ago, Nathan tried Instagram and was having no success. He shares how a reader from Melbourne who had an entrepreneur page on Instagram with 20,000 followers contacted him. The reader thought if he posted Foundr's Richard Branson cover, he would get Foundr more readers. Nathan shares why the tactic didn't work and what he learned he should have done instead. Last November, Nathan revisited Instagram. He'd already got about 500 followers organically, since Foundr had 20 or 30 images posted. When Nathan did a couple of posts on the Foundr Instagram page, he saw their magazine sales spike on Google Analytics. By this time, the guy from Melbourne was up to 80,000 followers, so Nathan reconnected with him and they started battle-testing different combinations on Instagram to see what would get more followers, encourage people to click on his bio and build his email list. Foundr's email list has since grown considerably, due to traffic from Instagram. Last November, it was around 2,000. Now it's just about to hit 100,000. Nathan explains how to use lead magnets on Instagram to get people on your email newsletter list. Listen to the show to discover why Nathan gave Instagram another try. Nathan's Instagram strategy Nathan says his strategy is to create viral-type content that resonates with Foundr's target audience and provide it on a consistent basis. The goal of the Instagram account is to build community, raise awareness of the brand and build the email newsletter database. To get more email subscribers, Foundr currently links to an ebook as a lead magnet in the bio. The link pushes people to a landing page where they can get the "How to Get Your First 10,
Nov 06, 2015
Podcast to Book Deal: How to Turn Your Passion Into Profit
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Do you host a podcast or write a blog? Want to know what it takes to get a book deal? To discover how to turn your content into a book deal, I interview Lewis Howes. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Lewis Howes, co-author of LinkedWorking (a book focused on LinkedIn) and Ultimate Webinar Marketing Guide. His podcast is called The School of Greatness (a top 100 podcast in iTunes). He also has a brand-new book by the same title: The School of Greatness. Lewis will explore how he went from podcasting to a book deal. You'll discover how Lewis pivoted the focus of his business into something he loves. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Podcast to Book Deal Lewis's journey Lewis says when he thinks of musicians or performers, the ones who are really successful endure for decades by reinventing themselves every three to five years. They do this by following their own dreams and desires, while staying in tune with their audience. Lewis relates this to his own experience with building a couple of different businesses. While one of those businesses served him and other people for a while, Lewis explains there came a time when he was no longer inspired by teaching people about how to maximize LinkedIn. Lewis shares why he transitioned into webinars and ultimately began The School of Greatness podcast three years ago. Lewis explains that a lot of people connected with The School of Greatness podcast. They started asking for more programs, online courses, coaching, events and now a book. Listen to the show to discover how Lewis and I met, and what he said to me. When and why Lewis started a podcast In 2012, Lewis asked Pat Flynn and Derek Halpern what was working in their businesses to drive traffic, get leads and build their audience. Both of them said their podcast. Find out why he was surprised by their answers. In January 2013, Lewis started podcasting once a week. At the three-and-a-half- to four-month mark, he got an email from iTunes saying they loved what he was doing (the inspiration and guests) and wanted to feature him on their home page. This exposed Lewis to a whole new audience beyond the online marketing audience he'd been building. Now he was reaching people from all over the world who wanted to live a better life. Lewis shares how The School of Greatness started as an interview show and turned into a mixture of interviews and solo episodes. Listen to the show to hear how Lewis came up with the title for his podcast. Lewis's podcast audience and guests Lewis thought his audience was going to be young entrepreneurs, men and women, probably mid 20s to late 30s. He since discovered it serves a much broader audience range: college kids, moms who play it for their kids in the car, the 50-year-old guy who wants to leave his corporate job to build a business, world-class athletes, former athletes and people from all walks of life. Lewis shares how he chooses guests for his podcast and how his delivery has evolved from one podcast a week to two shows a week (Monday and Wednesday), plus a 5-minute inspirational segment on Friday. Lewis also talks about the three things he believes factored into his success: getting featured on iTunes, interviewing Tony Robbins and having people share the first episode he did on video. httpv://youtu.be/kSoO2KjVVG4 Listen to the show to discover how many downloads The School of Greatness gets each month. The book deal In 2007, Lewis read The 4-Hour Workweek by Timothy Ferriss.
Oct 30, 2015
YouTube Strategy: How to Plan Your YouTube Marketing Success
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Do you create videos for your audience? Are you curious about what works on YouTube? To discover more about YouTube video strategy, I interview Owen Hemsath. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Owen Hemsath, a YouTube consultant and president of Videospot, a YouTube consultancy that helps authors and brands succeed on YouTube. Owen also writes on YouTube strategy for ReelSEO. Owen will explore how to put together a smart YouTube plan and how to monetize your YouTube videos. You'll discover the importance of video today, as well as the biggest mistakes marketers make with YouTube. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: YouTube Strategy Owen's story Owen explains how he decided to pursue his dream of doing video. When Owen began making videos for his ecommerce website and started making money, he realized he could be more successful helping other business owners leverage YouTube than he could doing his own product demos. Owen is now a YouTube specialist and has a YouTube course that teaches the process of building a YouTube channel for business. httpv://www.youtube.com/watch?v=KgbwS4kfwyY He currently spends 60% of his time working with clients in a group setting and 40% of his time acting as manager for bigger channels that are looking to connect with brands and monetize. Listen to the show to learn about Owen's early experience making videos. The importance of video today Owen believes that because relationships can be formed through digital communication and social media these days, the value we place on face-to-face interaction has been minimized. Video brings that face-to-face interaction to everyone, since people can use video to develop a one-way relationship with their viewers. He shares that this type of interaction can take place on YouTube, Snapchat, Facebook video, the live-streaming apps (Meerkat, Periscope and Blab), Twitter and Instagram video. Owen explains the relationship between Google and YouTube, and why you're more likely to be found on search if you're leveraging a video content strategy in your overall marketing plan. Listen to the show to hear Owen's thoughts on why people are turning to video, movie comparisons to YouTube and predictions for the future. Mistakes marketers make with YouTube The first thing Owen cautions against is using YouTube as a compilation channel, a holding ground for every video you've ever made. For instance, you may have a couple of Q&A videos with your staff, an old commercial and some home video of the company picnic. All of these videos have low views, and there's no real cohesive strategy. The second thing Owen calls out is violations of what he refers to as the 3 Ps: Platform, Purpose and People. Marketers often violate the Platform when they repurpose their non-YouTube video content (Google hangouts, Meerkat videos or portrait videos) for YouTube. Repurposing leads to a violation against People. YouTubers want to engage with your content, comment and be a part of your community. He says that when marketers repurpose, such as putting their Meerkat videos on YouTube, they're telling their audience they don't care enough to create content for them. The third violation involves Purpose. Marketers need to have a purpose for their videos. They must figure out what they're trying to communicate with their video and the business objective of that video, whether it's to build subscribers, get more shares, grow a list or sell a product. Marketers who don't consider purpose when developing their content strateg...
Oct 23, 2015
Blab.im: Why Your Business Should Consider Blab
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Do you host live-streaming video? Want to hear about the latest live-casting technology? To discover more about Blab, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joel Comm, the author of many books, including Twitter Power 3.0. He also is host of The Joel Comm Show and he's all in on Blab! Joel will explore Blab live casting and why your business might want to consider using it. You'll discover the difference between Blab.im and other live-streaming platforms, as well as some tips to get started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Blab.im How Joel got started with video Joel shares how he signed up for his first YouTube account in 2006. The next year, he decided that video online needed to be kicked up a notch. Inspired by the rise of YouTube and the reality show The Apprentice, in 2007 Joel produced and hosted the world's first competitive Internet reality show, called The Next Internet Millionaire, which received an honorary Webby award for reality TV. In 2008 UStream.tv became one of the first tools for streaming live video from a desktop, so he started doing The Joel Comm Show from his offices with co-host Dan Nickerson. They did a weekly interactive show that was usually about an hour long. Sometimes they would have a guest in his studio office, and other times they would just engage with the people who were commenting. It's very similar to how people comment on Blab. Joel believes streaming video is a great way to communicate, broadcast, share and deliver content, and build community. Listen to the show to learn what was involved with filming The Next Internet Millionaire. Joel and Blab Joel, who has been using Meerkat, Periscope and Live for Facebook Mentions for several months, thinks it was Mia Voss who first told him about Blab. She mentioned it at the beginning of August, and he started using Blab a couple of weeks later. He has been immersed in the platform ever since. He hosts two different shows and then logs on at other random times, either to do a Blab that's not really a show, to hang out and talk with people or to be interviewed on somebody else's show. Joel explains that Blab, in its simplest form, is a video conferencing tool that allows up to four people to be on screen at once. It's integrated with a chat room, and whoever wants to watch a blab can do so. Viewers are also able to interact with each other and the hosts. Blab is integrated with Twitter (your login is your Twitter account), and you're able to easily tweet from the Blab interface. There's a mobile app available for iOS devices and an Android app is on the way. What's so cool about Blab is that it works, Joel says. While Google hangouts sometimes require a whole tutorial, Blab is so simple that most people get it intuitively. Audience members click to request to join a seat. When the host approves you, you're on the show. People ask Joel what's better: Periscope or Blab. He believes that's not the right question, because it's comparing apples to oranges. Periscope, Meerkat and Facebook Live Mentions are all one-to-many broadcasting apps. They allow one person to instantly reach and talk at their audience. It's only a conversation in that those watching can comment, and whoever is hosting can refer to those questions and comments on video. Unless you have somebody right next to you on the screen, it's just one person. Blab puts the "social" component into social media in the most profound and effective way. Blab allows people to be face to face in real time with...
Oct 16, 2015
Networking on LinkedIn: How to Build a Powerful Network Using LinkedIn
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Are you active on LinkedIn? Want to use it to connect with potential partners and prospects? To discover how to network on LinkedIn, I interview Stephanie Sammons. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Stephanie Sammons, a social media strategist who specializes in LinkedIn. She's written extensively for Social Media Examiner about LinkedIn. She's also author of the new book, Linked to Influence. Stephanie will explore how to build a network and prospect using LinkedIn. You'll discover how to curate and share content on LinkedIn. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Networking on LinkedIn Stephanie's background Stephanie spent 15 years as a wealth manager at big financial firms. After the financial meltdown in 2008-2009, she ended up taking a package and starting over. Stephanie decided to launch her own business. Initially, she stayed within the financial industry, but then went into the digital marketing space, doing web development and design. For the last five years or so, Stephanie has been writing and speaking about LinkedIn. When she couldn't find a comprehensive resource on LinkedIn, she decided to write one. There were books about your LinkedIn profile and about how to network on LinkedIn, but she wanted one that covered all the bases. Stephanie's book, Linked to Influence, provides a framework for building your own personal brand on LinkedIn, and includes networking and other opportunities as well. Listen to the show to hear why Stephanie says LinkedIn saved her life. Why people use LinkedIn There are almost 400 million members on LinkedIn, 30% are from the United States and 70% are international. Over 60% of LinkedIn members make more than $75,000 a year and 40% of LinkedIn members make $100,000 or more. The users are affluent, well-educated and come to LinkedIn to really connect with others. They want to find or share information, news and knowledge, but also want to build a network, connect with others and make things happen for their businesses. Stephanie likes how LinkedIn does content aggregation. LinkedIn's Pulse app curates news, based on your network. The smarter your network, the more relevant the content and information you see on Pulse. It includes articles from major media outlets, as well as stories from people you're connected to who are publishing content on LinkedIn's platform. The interface on the Pulse app is fantastic, Stephanie says. You can zip through it, save articles, share them and comment. Listen to the show to learn most people's perception of LinkedIn. Benefits of a good network Stephanie refers to cultivating the right LinkedIn community as building a smart network. The smarter your network, the more relevant people and opportunities you attract. Have a valid reason for bringing someone into your network. A smart network has market opportunities unique to you. Everyone's situation is different, Stephanie explains. Look at people in your home and work locations, current and previous industries, your organizations and associations, referral sources, potential business partners, suppliers in your industry, journalists and more. Take a 360-degree view of the people you know and decide who are the most important. Connect with high-quality people and get to know them better. Listen to the show to discover the myth of a large network. How to build your network Stephanie is very strategic about who is in her network. She does not connect with every journalist or every person she meets at an event. However, she says,
Oct 09, 2015
The Art of Story: How to Captivate an Audience
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Do you give presentations or speak to clients? Want to illustrate your knowledge with better stories? To discover how to improve your stories, and your storytelling, I interview Michael Port. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Michael Port, the author of NYT best seller: Book Yourself Solid. He also teaches workshops called Heroic Public Speaking, where he applies the craft of acting to public speaking. His latest book is Steal the Show: From Speeches to Job Interviews to Deal-Closing Pitches. Michael will explore how to find, use and create stories in your marketing. You'll discover tips to improve the delivery of your stories. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: The Art of Story Michael's story Michael shares how he started his career as an actor. He has a master from the graduate acting program at New York University. Michael worked professionally on the shows Sex and the City, Third Watch, All My Children, Law & Order and 100 Center Street, as well as in the films The Pelican Brief, Down to Earth and The Believer. He earned a living doing commercial voice overs for companies including AT&T, Pizza Hut, Braun, Coors Beer, MTV and others. After he left acting, Michael says he decided to talk his way into a job for which he was completely unqualified. He pitched himself, got the job and worked his way up in the fitness industry on the business side. He credits his post-acting success to being an actor, as he was able to perform during life's high-stakes situations. When the spotlight and eyes are on you, the way you perform will determine the quality of your life, Michael says. After Michael left the fitness industry, he went into consulting for businesses and started writing books, and he saw it more and more. Over the last 13 years, Michael realized he had to meld his experience and training as an actor, his experience as a professional keynoter and what he knows about the business world. That's what Steal the Show is about, Michael says. Half the book is on the techniques associated with being a great public speaker and the other half is focused on performing during life's everyday situations. Listen to the show to learn more about how Michael coaches speakers, as well as why he originally resisted helping people with their public speaking. Why people love stories People love narrative, wonder and imagination, Michael says. Stories can get us out of our own head and into another world. We turn everything into a story, he continues. Politics, religion, love, our success or our failures become stories. Sometimes the stories we tell actually get in our way and sometimes they can change the world. Michael talks about a researcher named Jonathan Gottschall, who studies the neuroscience behind stories. Jonathan says the constant firing of our neurons in response to fictional stimuli strengthens and refines the neural pathways that lead to skillful navigation of life's problems. Listen to the show to discover in what way projects are stories. How to find your stories People sometimes draw a blank when they start to work on a presentation or prepare for an upcoming meeting, because so many things have happened over the years. Those experiences and stories are not top of mind, since you are more likely thinking about today and tomorrow. There are four different prompters for the discovery part of the process. Take a piece of paper and write out four columns, one for each of these categories. Then, when you go to craft a speech or presentation for a sales pitch,
Oct 02, 2015
Instagram Images: How to Stand Out on Instagram
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Is your business on Instagram? Are you curious about what to post? To discover how to use images on Instagram, I interview Peg Fitzpatrick. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Peg Fitzpatrick, the co-author of The Art of Social Media: Power Tips for Power Users, which she wrote with Guy Kawasaki. She is also a social media strategist and an expert in visual marketing. Her clients include Motorola, Audi, Google, Virgin and others. Peg will explore Instagram marketing ideas that are easy to put to use right away. You'll discover tools to use for your Instagram images. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Images How Peg got started on Instagram Peg first discovered Instagram when looking for apps for her iPad. This was shortly after the iPad first came out. She loaded Instagram and loved it, but no one she knew was on it. Then, when Pinterest came out, Peg, like a lot of people, thought Pinterest and Instagram were the same, because they were both about images. Although she initially chose to focus on Pinterest, after she learned more about both platforms, Peg discovered how different the two were. When Peg went back to Instagram, she saw it was a great place for people to have conversations. Even if you know lots of people on Facebook, Peg believes Instagram is where you can build a community. As a blogger or entrepreneur, it's the kind of place you want to go to meet new people. Listen to the show to learn about why more people didn't get on Instagram immediately. Instagram challenges for marketers Peg believes social media is challenging for marketers because they want to look at things in a more traditional way: how to get people to do x, y and z. The newer platforms, like Snapchat and Instagram, are even more challenging. It's not easy to write a viral blog post or post a YouTube video that goes viral. Instagram is limited, Peg says, because you just get that one link in your bio and there are no links in the comments. While a blogger might not see the value in Instagram ("Why should my blog be on Instagram if there's no link for people to click every day?"), brands are getting more engagement on Instagram than any other social platform. It creates brand awareness that leads more people to your business, events and products. The biggest mistake marketers make, Peg says, is they aren't posting enough. On a recent panel, Peg heard Instagram people who have 500,000+ followers say they post multiple times per day. One of them posts 8 or 10 times per day. And they post excellent content. It takes more time to create an Instagram post. Although you can share a blog post immediately, with Instagram you have to create the image, write the text and figure out all of the things that go with it. On Facebook, people don't post enough either. On Martha Stewart's Facebook page they post every hour. Of course she probably has the biggest backlog of content of any person ever, Peg adds. Listen to the show to discover why Social Media Examiner doesn't do much on Instagram. Ideas for what to post Peg says there are basic things to post on Instagram, such as pictures of what you're doing or where you are. If you're at an event, it's fun to post pictures of people you meet or do selfies. You can post a day in the life at your blog or business, pictures of your team or behind the scenes at your company. Show pictures of wherever you happen to be to give more of a human connection with your company. For example,
Sep 25, 2015
Facebook Advertising 101: How to Get Started With Facebook Ads
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Are you considering running Facebook ads? Have you tried Facebook ads but have had little success? To discover how to run successful Facebook ad campaigns, I interview Amy Porterfield. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Amy Porterfield, co-author of Facebook Marketing All-in-One for Dummies and host of the Online Marketing Made Easy podcast. She's also the former Facebook community manager for Social Media Examiner. Amy will explore what you need to know to get started with Facebook ads, plus you'll discover the benefits of running Facebook ad campaigns. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Advertising 101 How Amy got started in social media and Facebook Amy became interested in social media when she was still in the corporate world. She worked for Tony Robbins for about six and a half years as director of content development. In that last year Tony got heavily into social media (he did his own Twitter), and Amy worked on Tony's Facebook page. Amy got the entrepreneurial bug, and knew she wanted to go out on her own. She fell in love with social media and she knew that was the area to pursue. While still in the corporate sphere, Amy started educating herself. She asked to be involved with anything related to online marketing and social media. About a year later, she took the leap and left the corporate world. Amy started by doing social media consulting, but eventually built a business around online training courses related to social media marketing. Listen to the show to discover how Amy and I first connected, and our first experience at Blog World. Why use Facebook ads? Facebook does a lot to help marketers find their ideal audience online. Amy believes the targeting capabilities on Facebook are far more advanced than any other social media platform. Facebook allows people to get in front of their perfect audience on a regular basis. Amy breaks down the Facebook targeting options. If you've built up a Facebook business page and have a few thousand fans, start with targeting them. It's the cheapest way to target on Facebook, since you don't pay as much when you target your own fans versus a cold audience. The next thing to do is create a lookalike audience of your own fan base. You tell Facebook that you have these fans, and you want to target people who are similar in likes, interests, activities and behavior. Facebook will give you an audience that's very similar to the one you've already attracted. Then upload your email list to Facebook. Facebook will compare it to their database, and when they find a match, they put the contact in a bucket. This allows you to target people who are already on your email list with a new opportunity. Also, take that email list and ask Facebook to find a lookalike audience. Amy adds a couple of other targeting options to the mix. Target fans of other Facebook pages, such as your competitors or people who are aligned with your business. Amy says the reason she mentioned the other options first is that sometimes when people are first starting out and go to look for similar interests, they struggle to find Facebook pages to pop up. For example, when you put together your ad, if you type "Amy Porterfield" in interests, her page will likely pop up, and you can target her fans. But a lot of pages won't populate, Amy explains. Facebook says it has to do with trending, activity, engagement and how many fans you have. Amy suggests trying to find five pages and target their fans. Another one of Amy's favorite techniques is to re...
Sep 18, 2015
Finding Your Spoken Voice: How to Become Believable
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Do you talk on podcasts or in video? Want to be more comfortable in front of the microphone? To discover how to improve your spoken presence, I interview David Lawrence. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview David H. Lawrence XVII, an actor and voice talent. You may know him as the evil Puppet Master in the Heroes TV show. David has also done extensive voice work for radio, movies and even as the voice for America Online's customer service. David will explore how to find your spoken voice. You'll discover tips to get comfortable speaking on-camera, as well as some of the more common mistakes people make when speaking. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Finding Your Spoken Voice David's background David grew up in Cleveland, Ohio, listening to both local and nearby stations on a little transistor radio hidden under his pillow. "I just fell in love with the idea that one person can sit in a room and talk to millions of people and make each audience member feel as though he or she was the only one the person was talking to," he recalls. Technology, David's other passion, has also run through everything he has done. David recalls his first time on a commercial radio station at WNCI in Columbus, Ohio. At the very end of "Barracuda" by Heart, he came out with "Landshark, candy gram," which was the big bit on Saturday Night Live at the time. From there he played the radio station jingle and headed into his career. After 12 or 13 years as a disk jockey, David's radio station flipped format, and he moved over to talk radio, where he found his stride. From there he went into syndicated radio: SiriusXM. In 2007 David decided that "radio was great, it had its day and I was done with it." It was time to move to on-camera. He says he likes the phrase, "Leap and the net will appear." David just leapt, although he had been preparing and training. Before he did anything on-camera, he learned how the business worked, as well as who the gatekeepers (but not decision-makers) were. That knowledge was helpful when David first started to audition, he says. David booked Heroes within six months of starting the full-on audition process, which is a lot faster than a lot of actors experience with the process. David explains how his one episode of Heroes turned into many. The first day on the set, his character was supposed to get shot and killed. Toward the end of the day, the director gave David new lines. In this newer version, his character had a chair thrown at him and was sent back to prison. "I was new at this and I said, 'Wait a minute. I rehearsed my death scene all weekend. I'm not going to be able to do that?' They responded, 'Do you want to die? Because we talked to your agent and you're in the next eight episodes.'" In addition to all of the legwork and preparation, David says the book, Secrets of Screen Acting (for which he recently finished voicing the audio book version), was also helpful. David also teaches voiceover courses on VO2gogo.com and he created the Rehearsal app. Here's how the app came about. David was in his agent's office and was called to audition across town with little time to prepare. His usual process is to record his lines and his partner's lines. He would then put that recording on iTunes, so he could repeat it until he learned his lines. All he had at his agent's office was his iPhone with voice memo, which did not have a repeat function. When David got to the studio, he learned they decided to write out the part.
Sep 04, 2015
Getting Attention: The Science of Being Captivating Online
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Do you want to bring more attention to your business or product? Want to find out what inspires people to take notice? To discover how to get people's attention online, I interview Ben Parr. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Ben Parr, the former co-editor for Mashable. He's also the co-founder of DominateFund—invest in great companies. His new book is called Captivology: The Science of Capturing People's Attention. Ben will explore the science of getting attention. You'll discover the different types of attention, as well as some of the triggers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Getting Attention Ben's backstory Ben talks about how his personal blog led to writing for Mashable in 2008. Some of the stories on Ben's blog hit Digg, which was big at the time. Mashable noticed and asked Ben to write for them. He then came on board as a junior editor, and was promoted to co-editor in 2009, which was when he moved to San Francisco. Ben was with Mashable for 3 1/2 years. As co-editor, Ben was in charge of the West Coast. Since he was the only one in Silicon Valley for a long time, if anything came up in Silicon Valley (like they needed someone to talk to Mark Zuckerberg), they called on Ben. He wrote about 2,400 articles and also helped manage and mentor a lot of reporters and junior editors. Ben's book, Captivology, came about a couple of years ago. When Ben was just starting out investing in companies, he realized they were all asking for help with press and marketing, customer and user acquisition, and virality. He explains that all of these areas are about getting attention for products and getting users. Ben says he did a lot of research, and realized there was a lot of interesting information about attention over the last 50 years, but no one had put it together into something mainstream. Listen to the show to discover why Captivology was the book he had to write. The science behind the book For Captivology, Ben went through more than 1,000 different research studies and interviewed dozens of PhDs, as well as business leaders and thought leaders, like Sheryl Sandberg, Steven Soderbergh and David Copperfield. They helped him frame the book in a way that there's a lot of science and research, but also practical information. There's knowledge people can use in daily life. Going into the book, Ben had theories about things like reward systems, and confirmed some of his beliefs on how they work. For example, there's a type of reward-giving, called post-action rewards. This is when someone gets a reward as a surprise after completing an action. When you surprise people with a reward, it reinforces behavior. Listen to the show to discover why incentives are the worst ways to get attention. The three types of attention In Ben's research, he discovered three stages of attention: immediate, short and long attention. Immediate attention. This is the immediate and automatic reaction people have to certain sights, sounds and stimuli. When people hear a gunshot they duck, which is an automatic reaction to protect themselves. There's a lot of fascinating science on how that works and why it matters, Ben says. Short attention. Short attention is the second stage. That's when people start consciously focusing on something. When someone starts watching a show or reading a story about something, that's short attention. Long attention. A lot of people don't think about the third stage, which is long attention (long-term interest in a subject).
Aug 28, 2015
Content for Business: How to Build Your Business on a Solid Content Foundation
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Do you have a great idea for a business? Wondering if content marketing will help move the needle? To discover what it takes to build a content-driven business, I interview Joe Pulizzi. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joe Pulizzi, founder of the Content Marketing Institute, author of the book Epic Content Marketing and the founder of Content Marketing World, the leading conference for content marketers. Joe's latest book is Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses. Joe will explore how you can build a sustainable small business with smart content marketing. You'll discover the six steps to take to create a content business in any niche. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Content for Business When and why Joe started the Content Marketing Institute Joe shares how he got into the content marketing industry. He was vice president of custom media (also known as content marketing) at business publishing company Penton Media until 2007. At Penton, Joe and his team helped advertisers who wanted to do something unique tell their stories. For example, if a company like Microsoft wanted to tell a story to an executive audience, Joe and his team would help them create an ongoing newsletter, a magazine, blog series or webinar series. Joe did that for seven years. Joe left Penton at the end of March 2007 and wrote his first blog post titled "Why Content Marketing?" on April 26, 2007. That led up to Joe launching Junta42, which he says was basically the eHarmony for content marketing. The idea was to match brand sites that wanted to outsource some portion of the content process (creation or distribution) with agencies that would pay for the service to get the leads. Joe explains how in 2008, with no money, no paid distribution and about 2,000 subscribers, he decided it was time to build relationships with influencers. He started a research project called The Top 100 Content Marketing Blogs. (I was on the list first for White Papers and then Social Media Examiner.) He notified everybody who was on the list, and it just took off. Fast-forward to 2009, Joe shares, the model was working and they matched up about 1,000 projects. However, they were still having trouble getting companies to pay for a subscription to the service, even though they were driving leads to them. After his best case study (they sent a $1 million+ customer to an agency, and the agency decided not to renew their subscription), it finally hit Joe that this business was not going to work. Although Joe was "in love with his product," he finally figured out the key was to fall in love with your audience and focus on their needs and pain points. His audience was asking for training, education, consulting and speaking. They weren't even ready for a matching service, because they didn't even know how to create a content marketing strategy. Joe pivoted to the education and training concept and launched Content Marketing Institute six months later. That was May 2010. "At that moment we said we were going to create the leading online destination for content marketing, the leading magazine and the leading event," Joe recalls. "And within two years we were able to do that." Listen to the show to hear how Joe and I first connected, as well as the similarities between our projects. Why now is the time to get into a content-driven business Content Inc. is Joe's fourth book. The other three are content marketing–related and f...
Aug 21, 2015
Online Security for Business: What Marketers Need to Know
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Is your online identity secure? Are you concerned about hackers? To discover how to secure your social profiles, your online accounts and your identity from hackers, I interview Chalene Johnson and Darren Natoni. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Chalene Johnson and Darren Natoni. Chalene is a fitness celebrity, author of the book Push and has large followings on Instagram and Facebook. She's also someone whose online identity was hijacked and sold to the highest bidder. Darren is a former special agent with the DEA who specializes in online security. He's also the chief technology officer for Shaun T, a fitness celebrity with millions of followers. Chalene and Darren will explore what marketers and entrepreneurs need to know when it comes to securing their online accounts and more. You'll discover how to be safe online and protect your identity from hackers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Online Security for Business When Chalene got hacked Chalene explains how she was enjoying a perfect day (a fact that she even tweeted out), when she got hacked. Someone changed her bio and had been tweeting at the same time she was tweeting. So Chalene changed her password to something out of the ordinary, logged back in and changed her bio. Then, it happened again. The hackers were sending out porn and tweeting other people at the same time Chalene was on Twitter. Her other accounts were hacked as well. She felt like she wasn't safe in her own home. Even though it was an Internet attack and there wasn't a physical threat, Chalene recalls that it felt like it. Darren shares where he was on the night of Chalene's cyberattack. He and his wife just got home from dinner and were flipping through Instagram when they noticed that Chalene's account had content she normally wouldn't post. So he texted her and said he thought she'd been hacked. She wrote back that she knew and was freaking out. He said to call him so they could get it under control and get the hackers out of her system. By the time Chalene called Darren, her Twitter, Instagram and Facebook had been taken over. And, though she didn't realize it yet, the hackers were also in her inbox. Chalene and Darren spent eight hours, working through the night, trying to patch everything up. People assume it's personal, Chalene says, but that's not the case. It hit her especially hard because social media is her livelihood. The hackers deleted everything she posted on Instagram over the last four and a half years, and they started posting videos of animal cruelty and violent porn. Chalene felt helpless and responsible. The cost of the hack, which included security experts, loss of wages and rebuilding her security, was in excess of $200,000. Darren says hacking is a sport for some people and a hobby for others. They are experts in their field. Since they don't have legal ways to demonstrate their expertise, this is how they do it. Don't worry about hackers, Darren suggests. Focus on what you need to do to protect yourself. Situations like this expose holes that we knew existed, and that we should have patched, but kept putting it off. It's like waiting until a health condition pops up and then deciding to get in shape. Sometimes it takes an unfortunate disaster to get someone to appreciate the value of simple preventive measures. Listen to the show to hear how engaging with the hackers made things worse for Chalene. What defenses to put in place Darren says to protect yourself,
Aug 14, 2015
Thought Leadership: How to Remain Top of Mind in Your Industry
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Do you consider yourself a thought leader? Want to know what it takes to become a guest on a major podcast or a speaker at large events? In this episode I go behind the scenes at Social Media Examiner with Phil Mershon. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Phil Mershon, director of events at Social Media Examiner. This show is the official third anniversary of the Social Media Marketing podcast. Phil and I will explore how we pick the thought leaders in our industry for our conferences and podcast. You'll discover how to become a thought leader in any industry. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Thought Leadership What thought leadership means Phil talks about the two parts that go into being a thought leader. First, there's the "thought" element. It starts with people who have excellent forward thinking, stay on the cutting edge and push boundaries, understand deeply how things work and are able to articulate it. And second, they must be a "leader," someone whom others listen to and follow. A thought leader does those things over time, consistently producing material that people will listen to month in and month out. Before I started Social Media Examiner, I was called one of the leading authorities in the white paper world. To earn that, I constantly wrote articles, started a blog, did training, wrote a book, summarized industry research and had a monthly newsletter. Establishing yourself as a thought leader is a lot of work. Even harder is maintaining it. Mari Smith is an excellent example of someone who chose to own her title of "Facebook Expert," and is having great results. Listen to the show to discover how long Phil and I have been working together and what we did before Social Media Examiner. How we decide who should be on the podcast and on our stages When deciding on our content, we ask two questions: "What should people speak about?" and "Who should speak about those subjects?" To determine what people will speak about, we look very carefully at the data, Phil explains. We study our annual Social Media Marketing Industry Report, which is based on the subjects our readers tell us they do and do not care about. It influences decisions about the kinds of speakers we need to find, which sometimes means we need to seek out experts we don't know yet. If you want to pitch yourself to a conference or podcast, it's important to first study it. Look at the organization's typical lineup to see what kinds of things people are speaking about, and determine if you're a fit. Not every thought leader is appropriate for every situation. We get inquires all the time from people who pitch us things that aren't appropriate. Listen to the show to hear how booking speakers is like programming for television. What we look for in our speakers Phil and I share the four criteria we look for in a speaker. 1. Are they a great communicator? We're not just looking for inspirational communicators, we are looking for people who can explain or teach at a very deep level how to use the different social media platforms. A lot of people think they're great communicators, but a lot of people also think they're good drivers. I share how when Sally Hogshead was keynoting at Social Media Marketing World, she said "Raise your hand if you think you are a good driver." About 95% of the hands went up in the room. Then she says, "Interestingly enough, research shows that only 55% of people are good drivers, so that means that about 40% of you are kidding your...
Aug 07, 2015
Online Reviews for Local Businesses: What Marketers Need to Know
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Do you own or manage a local business? Are you leveraging the full power of online reviews? To discover how to leverage online review services, I interview Martin Shervington. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Martin Shervington, one of the world's leading experts on Google+ and Google for Business. As a trainer, speaker and consultant, he helps marketers understand how to best utilize Google's services. Martin will explore online reviews for local businesses. You'll discover how to get reviews for your business, as well as how to respond to negative reviews. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Online Reviews for Local Businesses Google for business In June 2014 Google launched Google My Business, which simplifies how people set up pages. Part of this is for local businesses, so they can appear on a map, get reviews and so on. Martin has been doing research on this and says businesses are not quite connecting the dots on Google+ marketing and using this powerful tool. He says as of last year, only 37% of businesses had claimed their Google listing, 63% have not. Listen to the show to discover more about Google My Business. The impact of reviews Martin has spoken to hundreds of businesses (owners and staff) about reviews. People use reviews as a socialized way to judge the businesses around them, which get more customers as a result of reviews. For example, Martin shares, Tasty Thai in San Mateo can attribute thousands of dollars of revenue to one single positive Yelp review from a guy who had been to Thailand and loves their Thai food. At the moment Yelp has a lot of people's attention, and Martin hopes Google reviews will get to that level as well. Reviews can bring tourists, new people and new business. The downside is there's the potential for negative reviews. "[Businesses have to have] good service, good product and sometimes be willing to say when you haven't got it 100% right," Martin says. Listen to the show to hear about an amazing experience I had while traveling, based on a Yelp review. Google listings Martin explains how Google sometimes auto-generates a business listing, and a lot of people's businesses are listed without them knowing about it. To determine if your business has an auto-generated listing, Google your location to see if anything comes up. If it doesn't, go to Google.com/business to set one up. If it is already set up, click where it says "claim this listing," so you can control uploading photos, reply to posted reviews and more. When you set up a page on Google they verify it by phone or by mail. There are two different types of local pages, Martin continues, a storefront and a service area. If you run your business from home, say you are a service area to hide your address. Once you've claimed your property or set up your page from scratch, there are several things you can do: change the profile image (which is the icon people see when you make comments or reply to reviews), change your cover photo, manage your photos, add what you do to the description area, post on that Google page, reply to reviews, share reviews and more. You can even embed the best reviews on your website. This is how you take the social proof you get from reviews and spread it onto your website. The Google My Business dashboard provides a higher-level frame-of-reference around the things that are connected to your business, such as analytics, your YouTube channel, the page insights and the Google+ page itself.
Jul 31, 2015
Pinterest Marketing: How to Succeed on Pinterest
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Do you use Pinterest for your business? Want to know what works on Pinterest? To learn how to improve your Pinterest marketing, I interview Jeff Sieh. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jeff Sieh, the is founder of ManlyPinterestTips.com, a site designed to help guys understand the marketing power of Pinterest. He also hosts the Manly Pinterest podcast where he explores the latest in Pinterest marketing. Jeff will explore marketing with Pinterest. You'll discover why your Pinterest following matters, as well as Pinterest posting tips. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe on iPhone. Here are some of the things you'll discover in this show: Pinterest Marketing Jeff's backstory Jeff has a digital marketing agency in Longview, Texas, where he builds websites and does video marketing. A couple years ago, he decided it was time to take the plunge into social media. Driving home from a long road trip, Jeff was listening to the Social Media Marketing Podcast episode with Cynthia Sanchez, and got intrigued by Pinterest. Once he started playing on the platform, Jeff noticed it was driving a lot of traffic to his relatively new blog. After Jeff's Google+ post, called Manly Pinterest Tip #1, about sharing a secret board with his daughter, did really well, he wrote Manly Pinterest Tips #2-5.  Jeff explains that his concept for Pinterest was a play on the fact that everyone thinks Pinterest is for women. His "manly" version really took off. Jeff did an initial version of his podcast with four other guys. They did seven episodes before switching formats. At the beginning of the year, Jeff brought back the Manly Pinterest Tips podcast as a solo, weekly show, and has interviewed Pinterest experts, like Peg Fitzpatrick, Rebekah Radice and Cynthia Sanchez. He's done about 30 episodes. Since the Manly Pinterest Tips podcast did well, Jeff embarked on an experiment in branding. He figured it took a year to grow a good, manly beard. So he decided he would launch the website and build the brand for a year. "If it doesn't work, I can shave the beard off, it'll be fine," he says. "Well, it worked." Jeff explains the concept of secret and group boards. A secret board is something that only you or you and other people you designate can see. They are a great way to gather info for yourself or for collaboration. You can also create public group boards. Jeff has a board with Peg Fitzpatrick about bacon and an Instant Instagram Tips. Listen to the show to hear more about Jeff’s secret boards. Men & Pinterest Contrary to popular belief, there is tons of stuff for guys on Pinterest. Jeff explains that men are the fastest growing demographic on Pinterest. In 2014 the number of men on Pinterest doubled. In fact more men use Pinterest in the United States every month than read Sports Illustrated and GQ combined. To make his point about good content for men on Pinterest, Jeff calls out boards from the National Hockey League, the National Football League and Major League Baseball. Jeff also mentions his popular woodworking board, DIY boards (from Lowe's and Home Depot, for example) and more. All of this content appeals to men. Listen to the show to discover why Jeff finds the stereotype about men and Pinterest funny. Buyable pins Buyable pins are a way for people to purchase products through Pinterest. It's rolling out this summer, starting mostly with major brands like Macy's, Neiman Marcus and Nordstrom, and ecommerce platforms Shopify and Demandware. Buyable pins will be huge for business,
Jul 24, 2015
Sharing: The Art and Science of Social Sharing
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Do you create content for your business? Want to encourage people to share it? To explore the art and science of social sharing, I interview Bryan Kramer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Bryan Kramer, a social strategist and founder of PureMatter, a social media agency. His first book is Human to Human and his newest book is Shareology: How Sharing is Powering the Human Economy. Bryan will explore social sharing and what marketers need to know. You'll discover the different types of people who share, as well as mistakes people make when sharing. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Sharing Why Bryan wrote Shareology Bryan explains that he started working on Shareology before he wrote Human to Human. "H2H was a surprise baby," Bryan says. He set Shareology aside and continued with the other, because the Human to Human philosophy seemed to resonate more. Plus, he says, Human to Human provides the best platform used for sharing and not the other way around. Shareology, which is two years in the making, is the study of how, what, where, when and why people and brands share. As a self-proclaimed anthropologist, Bryan has a lot of interest in the subject. Bryan says he always asks his audience what class they took on sharing. In kindergarten, kids learn how to share their toys, but that's about it. It's a skill people learn on top of school, and is part of some classes, like communications, but is not a focus. Social sharing comes in many different flavors, he explains. Meerkat and Periscope are new flavors, but there are so many more. Shareology focuses on the evolution of sharing: the past, present and future. Listen to the show to learn how people shared articles before social media. Why people share For the book Bryan did more than 250 interviews with executives, marketers and social media people, as well as professors of linguistics, psychology, sociology and so on, with the question "why people share" in mind. The answer came down to one thing: connection. People all have the desire to reach out and connect with other people, whether it's through sharing content and having someone reply back or by sharing other people's content and helping them out. These are the six types of people who share: Altruist: Someone who shares something specific about one topic all the time. Careerist: Someone who wants to become a thought leader in their own industry, so they can see their career grow. Hipster: Someone who likes to try things for the first time and share it faster than everyone else. Boomerang: Someone who asks a question so they can receive a comment only to reply. (This can be a troll, but not necessarily. It can be a positive or a negative situation.) Connector: Someone who likes to connect one or more persons to each other. Selective: This is the observer, which some people call a lurker. The majority of the internet observes and then selectively picks pieces to direct or private message other people. Bryan says, while people ebb and flow between different types, we all tend to lean toward one. For example, tech evangelist Robert Scoble is primarily a Hipster, but it doesn't mean he isn't a Careerist or a Selective too. Bryan also touches on the future of sharing. Bryan interviewed the chief scientist of Watson Analytics and learned the computer system Watson (the computer that defeated the other players in Jeopardy!) will be able to tweet in such a way that you'll never know if it's a person or a computer...
Jul 17, 2015
Supporting Customers With Facebook: What Businesses Need to Know
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Are your customers active on Facebook? Have you got a plan to support your customers via Facebook? To learn how to use Facebook to support customers, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari also teamed up with Facebook to assist in educational events. Mari will explore a few new updates from Facebook and how to use Facebook for customer service and support. You'll discover how to create a good Facebook experience for your customers. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Supporting Customers With Facebook Recent Updates: Instant Articles and Facebook Messenger Mari believes Instant Articles were inspired by the video autoplay function on Facebook. Instant Articles, which make content more appealing, enticing and engaging, are only visible on the iPhone at this time. Introducing Instant Articles, a new tool for publishers to create fast, interactive articles on Facebook. Posted by Facebook Media on Tuesday, May 12, 2015   Currently there are only nine media partners that can create Instant Articles, which are posts that come alive with audio and movement on the page (animation, video). The New York Times, National Geographic, BuzzFeed, The Atlantic, The Guardian and BBC News are some of the publishers creating these interactive articles. Mari also shares about the changes to Facebook Messenger. At the F8 Conference in March 2015, Facebook announced they're opening up the Messenger API. This means any third-party developer can create an app that will work with Messenger. So if someone sends you a link to something in a Facebook message, it may ask you to install an app when you click on it. Messenger is also integrating with businesses, although there are only a few online merchants doing this as of now. With this functionality, when people make a purchase, Messenger will ask them if they want to get updates for this merchant via Facebook Messenger. That's almost as good as having a person's cell phone number, Mari explains, because there's a high open rate for SMS messages. Using this technology, merchants can make purchase recommendations or send shipment updates via Messenger, for example. It basically opens up the dialog between the business and the customer. Listen to the show to hear how Instant Articles are similar to LinkedIn Publisher. Why businesses should use Facebook for customer service Mari believes Facebook should be part of a business's customer service plan, since most people are already on Facebook and many use Facebook through mobile devices. Mari talks about how she was recently interviewed for a Wall Street Journal article on how companies like JP Morgan and Coca-Cola are turning off voicemail, and cutting millions of dollars in expenses by doing this. Mari thinks it's a sign of the times. The biggest challenge for businesses is that customers have so many different ways to contact them: a tweet or DM on Twitter or a Facebook wall post, comment or direct message. It can be unwieldy. Companies should also look at the features recently added for business pages on Facebook. The newest call to action button on ads is "Call Now." Facebook wants people to call businesses. They realize if a phone is in someone's hand, they can just press the Call button. The challenge is businesses would need to have staff on standby or a system in plac...
Jul 10, 2015
YouTube Community Development: How to Build a Following With YouTube
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Do you create YouTube videos? Want to increase your audience? To learn how to create an online community using YouTube, I interview Tim Schmoyer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Tim Schmoyer, the author of 30 Days to a Better YouTube Channel and The Secret to Building Your YouTube Audience. His site, videocreators.com helps people spread their message via video. Tim explores how to create a community with YouTube. You'll discover how to make videos that will engage your viewers and keep them watching. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: YouTube Community Development How Tim got involved with YouTube Tim explains how one night in grad school (March 2, 2006), he was bored at home, and decided to check out YouTube. After seeing what was on there, he decided to upload his first video. It was a quick, 30-second video of him talking to the camera. He had no idea where that first experience would lead. httpv://www.youtube.com/watch?v=0sbC_K0cCUI As this was pre-Facebook, Tim says he and his girlfriend at the time made videos to show their friends and family what they were up to. They made videos of their dates, engagement and wedding, as well as when they moved, had kids and so on. Tim believes they made about 1,000 videos just sharing their story. It started as a way to communicate with family and friends. Along the way, other people started watching. Around 2009, Tim reached out to Mark Robertson, ReelSEO, and YouTube personality Kevin Nalty, and asked them why certain things did and did not work on YouTube. When they didn't know the answers, Tim decided to figure it out himself. He said he'd report back to them what he learned. Tim began having conversations with people who were trying to figure out the same things about YouTube and audience growth. That was the start of him turning YouTube into his business. A while later, Tim reached out to Mark Robertson again with constructive feedback. Tim told Mark that while he had a great website about video, there was nothing being done with online video. Tim ended up taking over Mark's YouTube channel, and trained the site's viewers how to master YouTube as a platform for audience development. After a few years, Tim started working full time for an animation studio to do audience development for their web series. A year later, after he had grown it to almost 100,000 subscribers, Tim's job was eliminated. However, they paid him full-time for six months to get his own business started. In February 2013, Tim launched his YouTube channel, called Video Creators. By the end of six months, it was his full-time income. Video Creators has three series on it. Every Tuesday, Tim talks about news in the online video industry. Wednesdays, he shares a YouTube tip. Then, on Thursdays he answers a question from his audience. The channel revolves around using online video as a platform to change lives. Without spending any money on promotion, Tim has grown his YouTube channel to over 75,000 subscribers and more than four-million views. He gets tons of interaction and engagement, including about 15,000 comments a month. Listen to the show to learn what YouTube was like in the beginning. Common mistakes with video The biggest mistake Tim sees people make with video is that they treat it like it's the same as television. People new to video (who don't watch YouTube) don't have another frame of reference for how to craft video content. Therefore, they make the same content they would create for television,
Jul 03, 2015
Facebook Groups: How to Nurture a Community on Facebook
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Do you have a Facebook group for your community? Are you considering starting a Facebook group? To learn how to use a Facebook group to build a loyal community that helps your business, I interview Jared Easley. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Jared Easley, host of the Starve the Doubts podcast and co-author of Podcasting Good to Great. He's also co-founder of the Podcast Movement, the industry-leading conference for podcasters. In this episode Jared will explore how he uses Facebook groups to cultivate an active community of podcasters. You'll discover the benefits of building a Facebook group, as well as tips for getting started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Facebook Groups How Jared's podcasting conference got started In January 2014 Jared and co-founders Dan Franks, Gary Leland and Mitch Todd were at New Media Expo when they overheard several attendees asking why there wasn't a podcast conference. The group realized if they didn't take a step to create something, someone else would. They decided to move forward, even though there were plenty of things that could have prevented them from even getting started. Jared explains how they reached out to a few people who had put on large events, and asked for their perspective and advice. One person who gave them a lot of feedback was Phillip Taylor, who does a conference for financial bloggers. Armed with information, they turned to Kickstarter to crowdfund the conference. They just needed a small amount ($11,000) to validate the idea, and they weren't sure if it would take 30 days to raise the money or if they'd even get it at all. They asked the podcast community if they would support the conference, speak at it and share it with their network. A lot of people said yes, Jared shares, "but it's one thing to say yes and it's another thing to vote with your wallet." When the campaign was published, they hit that $11,000 within 9 hours. At the end of the 30 days, they had over three times the amount needed, which was more than enough validation to sell tickets, pursue sponsors and follow through. Six hundred people came to the first Podcast Movement Conference. Listen to the show to hear more about the Podcast Movement Kickstarter campaign. Why Jared started a Facebook group The Podcast Movement created a Facebook page so they could do ads and other promotions leading up to the conference, but they didn't initially have a Facebook group. Although they went to other podcast-focused Facebook groups to spread the word, they had to be careful, because some of the groups had a smart but strict policy on self-promotion. As soon as the first event was over, there was so much excitement that they realized they needed to create a way for the attendees to continue conversations. That's when Jared and his co-founders started the Facebook group. Not even a year later, the group has 1,600 members and is growing every month. The group is called Podcast Movement - Past, Present, and Future Attendees, so it's open to all past and potential attendees. This way, anyone who is interested in podcasting can be involved in the community and the conversations. Listen to the show to learn the original intent of the group. How the two Facebook communities have helped Jared's business The Podcast Movement group and page have served two different purposes. The Facebook page has been essential for Facebook ads and for getting the word out to people who might not already know about the conference.
Jun 26, 2015
Facebook Growth: How to Create Huge Facebook Communities Without Advertising
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Wondering how to grow your Facebook following without resorting to paid advertising? Want to discover the secrets to getting more fans and driving them to your blog? To learn how one marketer has built several massive Facebook communities, all through organic growth, I interview Collin Cottrell. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Collin Cottrell, the founder of WhitetailOverload.com, a website dedicated to deer hunting. He's quickly built a massive following of more than 800,000 fans on his Facebook page, all without advertising. Collin also founded OutdoorOverload.com. In this episode Collin will explore how he built his Facebook pages rapidly, without using paid advertising. You’ll discover how to cross-promote your Facebook pages to grow your following and what types of posts get the most attention. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Facebook Growth Collin's background Collin, who grew up in the Midwest, started hunting with his dad at an early age. He would go to hunting camps with his father and uncles, and they would sit around the campfire, tell stories about hunting and talk about life. Collin found he had a passion for hunting, and wanted to figure out how to make a living from it. In high school Collin started building websites, doing graphic design and using social media (at the time it was MySpace and the beginning of Twitter) to build his way into the hunting outdoor industry. For example, he worked on Bowhunting.net (which was on AOL in 1994 and then launched fully in 1996). Collin also attended hunting and outdoor trade shows, such as the Archery Trade Show, where he would interview the different dealers and put the videos on their websites. The hunting industry needed a new way to market to their growing customer base with social media, Collin says, and that’s how he found his niche. At the same time Collin was going to trade shows, he was building his own marketing company on the side. Developing relationships with major players in the hunting industry was a huge boost to his business. Listen to the show to discover the similarity between how Collin and I got started, even though we're in very different niches. Collin's start on Facebook Around 2007, Collin launched a graphics/web design/marketing agency with a focus on the hunting and outdoor industry. Facebook pages were just being introduced, so Collin decided to create hunting-related pages to build communities. In addition to the bowhunting page, he started pages for shed hunting, turkey hunting and more. Facebook was different at the time, Collin recalls. If you put out good content, and you had a good following, you could reach a lot of people. He put interesting, informative, value-driven content on the page, such as questions, pictures and videos. A short time later, Collin decided to create a whitetail deer hunting page, since it’s the top tier in the hunting industry in America. He did crossovers from the other pages to get fans to the new one. This Facebook page grew organically very quickly through contests, content and posting several times a day. A year and a half ago, when they were at 500,000 fans, they were able to reach 25 to 50 million people a month. Whitetail Overload launched August 1, 2014. Since Collin is a web and graphic designer, he was able to build landing pages and apps for his giveaways right in Facebook, which drove people to his pages, as well as other large hunting-related niche pages. Giveaways, Collin shares,
Jun 19, 2015
Meerkat and Periscope: How Businesses Are Using Live Mobile Broadcasting
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Are you interested in live mobile broadcasting? Have you tried Meerkat or Periscope? To learn about mobile broadcasting apps, I interview Brian Fanzo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Brian Fanzo, partner and chief digital strategist at Broadsuite, a company that helps businesses succeed with social and mobile marketing. Brian is one of the leading authorities on Meerkat and Periscope. In this episode Brian Fanzo will explore the live mobile broadcasting apps Meerkat and Periscope and what they mean for your business. You'll discover the pros and cons of each platform, as well as how to get started. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Meerkat and Periscope How Brian got started with mobile broadcasting Brian, who calls himself a change evangelist, has a technology background and a love of social media. He is always looking for ways people can leverage technology to be more productive and tell their story in unique ways. Brian likes to jump on every new app: it’ll either fail fast, and he’ll uninstall it or he'll run with it! Mobile broadcasting definitely falls into the later category. Brian shares how he was introduced to Meerkat. He was speaking at the Mobile World Congress in Barcelona, when he got a message from someone who worked at Twitter, telling him that Ashton Kutcher and Gary Vaynerchuck were on a new video app. About 35 seconds later, Brian had downloaded it and clicked the start button. Meerkat came out February 26, 2015, and Brian was on it March 2. Brian took to Meerkat immediately. He put his mobile device on his tripod, hit the stream button, put in the event hashtag and was live. He treated it like he does his regular YouTube videos: walking around, describing the event and sharing it with his audience. About three minutes in, someone commented, “I see the Samsung booth, can you turn to your right.” That’s when Brian realized he didn’t just bring the experience to his audience, he was letting his viewers be a part of it. People in the United States could dictate what they saw in Spain. "It felt interactive, like having a true conversation," he recalls. Since Brian was about to go to South by Southwest,  he put some strategy behind his Meerkating. Brian contacted a couple of brands that were holding different events, and asked for backstory, so he could be prepared to cover them. During SXSW, Brian did a Meerkat of all the sessions he went to, as well as a preview each morning and recap every evening. About 300-800 people watched each stream, no matter what he was talking about. Periscope was released into the Apple store during Social Media Marketing World (the last week of March 2015), and Brian recalls using Periscope for first time during the opening keynote. Listen to the show to hear where Brian was when he heard about Periscope at Social Media Marketing World. How live streaming apps work "Live streaming isn’t anything new," Brian explains. "It’s really just turning on a video and opening the portal to anyone who wants to use it." What's new is the fact that we’re able to download an app, sign in with a Twitter account or phone number, click stream and post the link. Then anybody in your Twitter community can click on that link and watch whatever you’re showing on your phone. The big piece is the mobile aspect. It’s as simple as a basic tweet and hitting the “stream” button. Listen to the show to learn how and where to watch a Meerkat or Periscope live stream. Businesses uses for live broadcasting
Jun 12, 2015
How a Blog Launched a Movement: The Vani Hari Story
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Do you have a blog? Want to use your blog to inspire change? This episode explores how a blogger followed her passion and grew a mega following in a few short years. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. Join me as I interview Vani Hari, who is known online as the Food Babe. Her popular blog, FoodBabe.com, focuses on healthy eating. She's built a large platform through articles and videos that investigate unhealthy ingredients in food. Her new book is called The Food Babe Way. In this episode Vani will share how she got started with her blog and built her following. You'll discover how to apply Vani's lessons and journey to your own business blog. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: How a Blog Launched a Movement Vani's story Vani's parents were from India, and moved to the United States right after they married. The first thing Vani's father introduced her mother to was a McDonald's hamburger. Since cows are sacred in India, her mother had never eaten a hamburger before and it was a shock to her system. It turned out American food didn't sit well with Vani's mother, so she just made Indian food at home. However, she let Vani and her brother eat whatever they wanted. Because the siblings wanted to fit in with their neighbors and peers (Indian food looked weird and smelled funny to some of the other kids), they shunned their mother's cooking and asked for fast food and other processed foods. As a result, Vani had a lot of health issues as a child: eczema, asthma, allergies and stomachaches. She didn't tie them to food; she thought they were largely genetic, because her brother also had health issues. Many years later, her health issues caught up with her. Vani was working in a prestigious job for a big-six consulting firm shortly after she graduated from college. She gained over 30 pounds right away (eating catered meals brought into the office and fancy dinners out), and landed in the hospital with appendicitis. Vani didn't look or feel well. It was a major wake-up call. After her recovery, when Vani got back to work, she started to research health and nutrition. She wanted to lose the weight and get healthy. Vani set out to learn about what she was eating; what the ingredients were, why they were in the food and why the food companies were using them. She discovered the chemicals put in food (many of which were invented in the last 50 years or so) were there just to improve the bottom line of the food industry, to figure out how to sell food cheaper by using food-like substances and making them taste like real food. Vani realized the majority of the food she had been eating was processed and had little to no nutrients left in it. The health incident happened 14 years ago and Vani started the blog 4 years ago. The Food Babe Way is all about adopting healthy eating habits. Listen to the show to discover what Vani's aunt told her cousin about Vani's new look. FoodBabe.com Vani says she created the blog because her co-workers and friends asked her to. She explains how she came up with the name. After asking her husband to register the name EatHealthlyLiveForever.com, Vani recalls him saying, "Are you crazy? That's a horrible name. No one's going to remember that." She asked him to come up with something better. A few minutes later, he saw FoodBabe.com was available on auction, and suggested that. At first Vani didn't want to call it Food Babe because for most of her life, she was anything but a food babe. She decided she wouldn't call herself the Food Babe,
Jun 05, 2015
Twitter Marketing: How Smart Marketers Are Succeeding
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Do you use Twitter for your business? Want to discover how to use the latest Twitter updates? To learn more about Twitter marketing, I interview Joel Comm. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Joel Comm, a serial entrepreneur and the author of 12 books. His latest project is an apparel brand you can find at DoGoodStuff.com. Joel's latest book is Twitter Power 3.0: How to Dominate Your Market One Tweet at a Time. In this episode Joel will explore new updates to Twitter, along with video, his favorite apps and more. You'll discover how to use Twitter more effectively. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Twitter Marketing How Joel got involved with Twitter Joel, who has been building businesses online since 1995, likes to explore different technology and new ways to communicate. Twitter and microblogging interested Joel, since he had already been blogging for several years. In May 2007 Joel posted his first tweet. "In true, first-tweet form, it was utterly forgettable," Joel recalls. "I think it was something like 'Trying to figure out what this Twitter thing is.'" That was about it, until six months later, when Joel gave Twitter another try. He looked more closely, and decided Twitter was a cool platform for engagement. Sometime in 2008, after Joel accumulated about 5,000 followers, a friend told him John Wiley & Sons was looking for somebody to write a book on how to use Twitter for business. They connected and hit it off. The first edition of Twitter Power came out in February 2009. At the time, many were still trying to figure out Twitter, which posed the question, "What are you doing?" "We began to realize the heart of social media is about sharing life, relationships, the journey that we are on together," Joel says. "It's the points of commonality that we have in many of these mundane activities ... that bring us closer together. Therein lies the power of Twitter to connect people." An organic tweeter, Joel uses Twitter.com and the Twitter app on his phone. For those who like to consolidate and schedule tweets, he recommends tools like SocialOomph and Hootsuite. Listen to the show to hear both of our initial thoughts on Twitter. How the retweeting process has changed In the past if people wanted to retweet something, they would have to take all of the original tweet's text, copy it and put "RT" in front of it. They could only comment if there was any space left in the 140 characters. Joel believes Twitter finally realized that when people want to retweet, they have something they want to say about it. So now, if you want to retweet, you can quote that tweet and still have 116 additional characters left to add to it. This change makes these retweets feel like more of a conversation, because it puts all related tweets together. The way it works is simple. If you are in the app, you can retweet and share as is or quote the tweet. If you are on the site and you click Retweet, it opens up a window and you can comment or just retweet. Listen to the show to learn what Joel thinks of the Twitter character limit. Twitter video Joel starts by talking about Vine. You can record a Vine video and it automatically goes to Twitter. In addition to doing a straight video, Vine allows you to do creative things. For example, you can hold down the recording button, let up with your thumb, then point in another direction and take some other video, until you've got your full segment. Joel finds native Twitter video more interesting,
May 29, 2015
Stand Out: How to Build a Following That Matters
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Are you wondering how to stand out in the noisy online world? Want to build your status as a thought leader? To discover new ways how to stand out, I interview Dorie Clark. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dorie Clark, author of Reinventing You and an adjunct professor at Duke University. She's also a consultant and speaker. Her clients include Google and Microsoft. Her latest book is called Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It. In this episode Dorie will explore how to stand out in the noisy online world. You'll discover why creating breakthrough ideas and becoming an expert are essential today. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Stand Out Dorie's backstory Dorie started her marketing and strategy consulting business nine years ago, following a pretty eclectic career. After studying theology in graduate school, Dorie was a political reporter, a spokesperson for first a gubernatorial and then a presidential campaign, and ran a non-profit. Through her journey, Dorie noticed increasing numbers of people reinventing themselves, so she wrote Reinventing You to capture best practices for the process. She then realized the next challenge (after you find the place to make your mark) is to become a recognized expert. She wanted to learn from the best, so Dorie interviewed 50 top thought leaders, including Seth Godin, Daniel Pink and David Allen, to try to figure out how they came up with their breakthrough ideas and built their following. Dorie wanted to demolish the myth that famous people are perceived as having always been famous. There are certain replicable actions that anyone can do with the right strategy. One common thread is that all of the people she profiled are known for their ideas. The idea comes first, and then these people roll up their sleeves and work in the trenches in their profession to spread their ideas. Mindset is a key factor in whether someone will be successful. Dorie refers to Carol Dweck from Stanford University, who talks about a growth mindset versus a fixed mindset. If you have a growth mindset and you're not getting the results you want, you believe if you change what you're doing, you'll get those results. If you have a fixed mindset and you're not getting the results you want, you think it must be because you're not smart or talented enough, and there's nothing you can do to change it. Sharing ideas puts you in a position of vulnerability, because it's possible people won't like them. However, it's fundamentally an act of generosity if you have ideas you believe can help the world. People need to step up and be willing to share their ideas, because those who are doing it now are no different than anyone else. They are just willing to do something differently. Listen to the show to learn more about what stops most people from becoming successful. Why create a breakthrough idea? A breakthrough idea is something new and valuable that you (and often only you) can contribute, Dorie explains. This is more important than ever, because the world we live in today is so competitive and globalized. There is always going to be someone willing to do the work for less money than you. Ten years ago, if you needed a website designed, you went to the Chamber of Commerce mixer to see who does websites, and you picked a designer. Now, you go on Elance or Odesk and find someone who will do it for half the price around the world. As a result,
May 22, 2015
Experiences: How to Stand Out in a New Age of Marketing
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Are you looking for a competitive advantage? Have you thought about creating experiences for your audience? To learn how to create experiences and why they are essential to stand out in this noisy world, I interview Robert Rose. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Robert Rose, chief strategy officer at the Content Marketing Institute. He's co-author of Managing Content Marketing and co-host of the This Old Marketing podcast. His latest book is called Experiences: The 7th Era of Marketing. In this episode Robert will explore how creating experiences can help you stand out in a noisy world. You'll discover businesses doing experiences right, as well as how to get started creating experiences for your audience. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Experiences The book's premise Robert says he and co-author Carla Johnson believe we're moving into a new era of marketing. Marketing school textbooks (which stop around the mid-1990s) teach the five eras of marketing. All eras last about 20 years. According to Robert, we are now in the 6th era, which is relationship marketing. The Relationship Era was kicked off in the early 1990s with The One to One Future by Dr. Martha Rogers and Don Peppers, which gave birth to the CRM movement. As we move into 2015, Robert explains, we are evolving into a new era. "Developing delightful, informative, useful experiences from marketing's lens is really the new way to formulate a marketing strategy going forward," he says. Robert shares more about the evolution of the eras and how they inform this new one. From the early 1990s and into the Internet era (the late 1990s and early 2000s) the goal was to figure out how to develop a database or a relationship with our consumer and deepen it through the use of data, as well as how to assemble richer data sets around the consumer to be able to deliver a better product or service to that consumer, using that relationship. This is what gave birth to the CRM movement as we know it today. As this era progressed, and social media within it, relationship development between a brand and its consumers became more complex. These days, digital more broadly disrupts how we relate to consumers, since we now have to establish a relationship from that first meeting and beyond. That expansion of marketing's responsibility for the full life cycle of the consumer, and the complexity brought on by all of the different channels, are creating a real evolution of marketing. We need to develop more compelling experiences to be able to delight those customers at various stages of their journey. Listen to the show to discover more about the book. What Robert means when he talks about experiences  When a business creates a website or something with a physical dimension, such as a conference or a print magazine, it's creating an experience for its audience. The hope is to deliver value that's separate and discrete from the company's product or service. Robert shares a few examples. Kraft makes macaroni and cheese, as well as other products. However, Kraft's Food & Family magazine and Kraft's online recipes are experiences. They are value delivered to a consumer that's separate from the company's products. Another example would be a home cookware shop that teaches cooking classes as a means of providing a physical experience. The shop is trying to align its brand or a need or want, and is doing so by creating an experience for its customers.
May 15, 2015
Purpose: How People Over Profit Leads to Business Opportunity
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Does your business have a purpose beyond making money? Want to discover how shifting your business priorities can make a huge difference? To learn how focusing on purpose and people leads to powerful marketing, I interview Dale Partridge. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Dale Partridge, the founder of Sevenly (a company that couples t-shirts and causes) and a start-up expert. He blogs over at TheDailyPositive.com, founded StartupCamp.com and he has a podcast by the same name. Dale's latest book is People Over Profit: Break the System, Live With Purpose, Be More Successful. In this episode we'll explore how Dale combines purpose and social to create success. You'll discover the business system you need to break in order to be more successful, as well as social media tips to drive traffic for your business. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Purpose Dale's story Dale always thought he was going to be a professional baseball player. When he broke his arm the summer between high school and college, his dreams fell apart. As a baseball pitcher, Dale felt pitchers know how to lead the team, so he decided to create a business. Dale started a fitness company, which grew rapidly but was unsatisfying. So he sold the business. After that he worked in the stock market for a while, before raising money and opening a rock-climbing gym. Dale thought things were going well until he got pulled into the yoga room by one of his business partners and was fired from his own company for being a "horrible leader." Dale changed. He explains how for a few years he went on a frenzy starting companies before hitting a wall. Dale realized chasing profits wasn't putting meaning in his soul. He wanted to figure out how to blend purpose and profit, and this was the beginning of Sevenly. He was 25. "I said, 'let's create a company where every week, we partner with a new charity,'" Dale recalls. "We would create products like shirts and hats and beanies and jackets, and any time somebody bought one of our products, we would give $7 to the charity that week. So if we sold 1,000 products, we'd give that charity $7,000." Sevenly sold 800 products the first week. A few months later, they grew to 10 employees, then 20 employees, and two years later, 45 employees. Sevenly launched on June 13, 2013. httpv://www.youtube.com/watch?v=neHwgakQcGI Dale explains that seeing money not as the primary goal, but as a byproduct of helping a million people, was the shift. He got lost in something that was so much fun and literally changing the world. Sevenly has raised $4.2 million in $7 donations. Listen to the show to learn about the "aha" moment that set Dale on this path. The system businesses need to break Dale explains the cycle of companies. They often start with a cycle of honesty and move into an era of efficiency. When companies get big, they go from people over profit to people and profit, and become addicted to more. They start confusing being bigger with being better, he adds. What often comes after the efficient era is what Dale calls the deceptive era. This is when businesspeople start to lose their soul and forget why they started the company. At that point they either go out of business, or those who stick around enter the final apologetic era. That's where they earn back consumers' trust, and go back into the honest cycle. For example, Domino's Pizza was one of the worst companies in the world in the 1990s. They released a documentary called The Pizza Turnaround in...
May 08, 2015
Word of Mouth: Getting Others to Talk About Your Business
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Do you want more people to talk about your brand or business? Want to discover how to get the ball rolling? To learn about word-of-mouth marketing, I interview Ted Wright. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview word-of-mouth marketer Ted Wright, author of the book, Fizz: Harness the Power of Word of Mouth Marketing to Drive Brand Growth. He's also the founder of Fizz, an agency that specializes in word-of-mouth marketing. His clients include Intuit, Pabst Blue Ribbon, Verizon, Intel and many others. In this episode Ted will explore word-of-mouth marketing. You'll discover why word-of-mouth marketing is important in the age of social media, as well as things you can do to get people talking. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Word of Mouth How Ted became interested in word-of-mouth marketing Ted talks about when he attended the University of Chicago School of Business in 1999. At that time the computer lab was basically a windowless cave with 20 rows of 20 computers each, Ted recalls. Early one morning working in the lab, he noticed the ambient light was blue. It was because the Netscape screen was mostly blue, and that's the site everyone used. After 20 minutes or so of searching fruitlessly and getting frustrated with Netscape, somebody leaned over and suggested Ted try Google, which he did. Ted's test search term was his mother's name, Dr. Lynette Wright, a fairly famous medical geneticist. However, since they share the same last name as the guys who invented airplanes, most search engines easily got confused. "Google returned my mother as the second search term, instead of eight pages deep, which was the norm for other sites," Ted shares. He kept working and 20 minutes later, Ted noticed the guy next to him getting frustrated. So Ted leaned over and explained Google to him. About four or five hours later, Ted finished working, stood up, looked around and noticed the light in the room changed from the ambient blue of Netscape to the ambient white of the Google screen. Ted, who's always trying to figure out how things work, found that very interesting. So during his second year at the University of Chicago, he blew apart the history, math, psychology and epidemiology of word-of-mouth marketing. After graduation, Ted decided to start his own business. That company, which he started 15 years ago, is now called Fizz. Listen to the show to discover the unique way in which Ted watched TiVo and Google get adopted. The importance of word-of-mouth marketing Ted defines word-of-mouth marketing as "identifying your influencers and coming up with a story that is interesting, relevant and authentic that ladders back to qualities of your brand and then sharing that story as much as possible." That's the first part. The second part, Ted says, is "creating for your influencers as many opportunities as you can as a brand or a company for them if they feel like it to share your brand's story with as many people as they would like to do so." Ted shares the word-of-mouth marketing campaign he ran for Pabst Blue Ribbon (P.B.R.) with the brand manager at the time, Neal Stewart. The goal was to get more people in America to drink P.B.R. Ted identifies the three critical components of a story being shared: Is the story interesting to influencers so they will pick it up, study it and really understand it? Is it relevant to influencers' audiences? Is it authentic the way they currently understand the brand and the category in general?
May 01, 2015
More Marketing Time: How to Procrastinate Your Way to Success
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Do you spend too much time on insignificant tasks? Want to have more time to do what you do best? To learn how to multiply your time as a marketer by procrastinating, I interview Rory Vaden. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rory Vaden, the co-founder of Southwestern Consulting, an organization designed to empower sales pros. He's the author of Take the Stairs. His newest book is Procrastinate on Purpose: 5 Permissions to Multiply Your Time. In this episode Rory will explore how busy marketers and business owners can get ahead by procrastinating. You'll discover how the principles of time management have changed over the years, as well as why and how to embrace the focus funnel. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: More Marketing Time Rory's backstory Raised by a single mother who sold Mary Kay cosmetics, Rory grew up around women who taught him the principles of success. Rory says it also means he knows more about makeup than cars. During college at the University of Denver, Rory was recruited to work in a program called Southwestern Advantage, where he sold educational children's reference books door-to-door and eventually managed salespeople. He says that's where he developed a passion for sales. In 2006, Rory and three others started Southwestern Consulting, with the mission to help salespeople achieve their goals in life. They now have 115 team members and are working with more than 1,000 people. Rory's first book, Take the Stairs, is all about the psychology of overcoming procrastination, improving self-discipline and getting yourself to do things you know you should do that you don't feel like doing. It answers the question, "How do the most disciplined people in the world get themselves to be disciplined?" Rory's second book, Procrastinating on Purpose, addresses the question, "How do the most successful people today think about time and do they believe the same clichés we often hear about time management?" Rory says a lot of them don't. Listen to the show to discover what launched Rory's speaking career. Why people struggle with time management Rory says there is no such thing as time management, only self management. In the world we live in today, time management isn't just logical, it's emotional. Our feelings of guilt, fear, worry and anxiety, as well as our desire for success and our need to feel valued dictate how we spend our time—as much as our inbox, our to-do list and our calendar do. There's also a new type of thinker that has emerged: the multiplier. Rory shares the history of time management. Era one time-management thinking is one-dimensional. It was developed in the 1950s and 1960s, and was all about efficiency. All things being equal, doing things faster is better. However, there is a point of diminishing returns with efficiency. Era two time-management thinking is two-dimensional. This was ushered in by Dr. Stephen Covey, author of The 7 Habits of Highly Effective People, in the late 80s. Dr. Covey gave us the time-management matrix. The Y axis was importance (how much something matters) and the X axis was urgency (how soon it matters), so it was a way to score tasks and prioritize based on their score. While prioritizing is a relevant skill today, there is a massive limitation—nothing about prioritizing creates more time. Rory believes you cannot solve today's time-management problems with yesterday's time-management solutions. People who are multipliers, Rory says,
Apr 24, 2015
Marketing Trends: How to Think Differently and Predict the Future
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Do you want to stay on top of the latest marketing trends? Looking to tap into the next big trend? To explore marketing trends, I interview Rohit Bhargava. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Rohit Bhargava, the author of Personality Not Included and Likeonomics. He's also the founder and CEO of the Influential Marketing Group. His latest book is Non-Obvious: How to Think Different, Curate Ideas and Predict the Future. In this episode Rohit explores why trends matter to marketers and reveals a few trends. You'll discover what makes something a trend. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Marketing Trends How Rohit became interested in trends Rohit spent many years working at marketing agencies and frequently crossed industries. For example, he'd work for a toothbrush brand in the morning and an enterprise data client in the afternoon. This is how he started making connections among industries and began thinking about trends. Rohit started writing trend reports in 2011. Rohit's experience includes working with Leo Burnett in Australia and Ogilvy in the United States. He did digital strategy and even worked on Intel's first social media guidelines. One of the biggest problems, Rohit explains, is a lot of trends are self-serving. "Imagine I have a company that sells hammers, and then I declare 2015 the year of hammers," he laughs. "How convenient is that?" People declare trends based on whatever they sell so it helps them, but what they point to isn't actually a trend. Rohit considers a trend to be an observation about the accelerating present. That means there are signs of something already happening that will become more important. A trend will either change the way consumers make decisions or change the way companies structure their business models or how they do business. Listen to the show to discover one of the biggest mistakes many trend writers make. Why marketers should care about trends The biggest benefit to knowing about trends, Rohit explains, is to know when to pivot. The term pivot is frequently used improperly. For example, if someone sells bicycles and then becomes a coffee shop, it's not a pivot, it's a completely new business. An actual pivot was seen when BMW, in addition to making cars, decided to start a program called DriveNow in which they rent electric cars. They're tapping into the trend of the sharing and collaborative economy, and experimenting with their business model. BMW is saying we still make super high-quality cars, but we now distribute them in different ways: we sell, lease and rent them. That's smart, Rohit says. It's the way to look at something that's happening in the marketplace and see how it affects your business. Marketers need to be on the lookout for trends and pivot accordingly, but also understand trends that are already happening. Listen to the show to learn about Rohit's haystack method and the difference between trend curating and trendspotting. Glanceable content The trend of glanceable content is a reaction to our shrinking attention spans, Rohit explains. There's material out there, like BuzzFeed headlines, that tantalize us so much we can't help clicking on them. But that alone doesn't make it a trend. This idea of the shrinking attention span leads to innovation in unexpected places. There's a team of MIT researchers working on studies of glance behavior: how fast can we read something in a situation when we need to consume it quickly? For example,
Apr 17, 2015
Social Sharing: How to Get More People to Share Your Content
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Do you publish content online? Want more people to share your content? To learn how to get more people to share your content, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview Mark Schaefer, author of The Tao of Twitter and Social Media Explained. His blog Grow was awarded #2 on our top 10 blogs of 2015. Mark also co-hosts the Marketing Companion podcast. His latest book is called The Content Code: Six Essential Strategies for Igniting Your Content, Your Marketing, and Your Business. In this episode Mark will explore why people share via social media. You'll discover what you can do to improve your chances that people will share your content. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Social Sharing How Mark got into content and blogging Around 2008, Mark started his own business doing consulting and teaching. He realized if he was going to talk about Twitter, blogging and Facebook, he had to use them. So he started a blog as an experiment. It took him about 9 months to find his voice, Mark recalls. It dawned on him that all of his contacts and business were coming through his blog, so he needed to pay attention to it. The blog really started kicking in around 2010, and has been building ever since. The turning point happened when Mark started to write posts that were more authentic and had personality. Instead of finding his audience, Mark's audience found him. Mark tells new bloggers "To stand out, you need to be original. And to be original, you need to have the courage to tell your own story and have your own voice." In 2009 Mark wrote a post that was a little bit controversial, called The Social Media Country Club. As a new blogger, Mark felt like an outsider. He says it seemed like all of the influential bloggers were in this club, where they never said anything negative about each other. Mark was thinking, "How are we going to grow if we don't challenge each other?" Coming from 27 years of marketing experience, Mark expected any channel used for business to be measurable, while others felt it was all about the conversation. Though nervous, Mark started speaking his mind. The reaction was supportive and positive. His audience was grateful somebody finally said it. Listen to the show to discover what Mark blogged about at first and how he felt about it. Why marketing with content is so difficult today Whether you're an individual blogger, working in a business or working for a brand, many niches are getting crowded with content and social media activity. This makes it very difficult to compete. Mark feels this was predictable. He says when the Internet first started, everyone needed a website. If you were the first one with a website, you had an advantage. Then you needed to be found. If you were the first one to figure out search engine optimization, you had an advantage, because you're going to be at the top of the search rankings. However, after your competitors figured it out, it got harder and more expensive to be in marketing. He says it's the same thing with blogging. It's hard to be seen, because people are figuring it out. People are trying to stand out, but creating more or better content isn't necessarily the answer. For the last year, Mark has been obsessed with figuring out how to maneuver in this very crowded world. And that's why he wrote The Content Code. Listen to the show to hear my Times Square analogy. Mark's code for success Mark explains how all conversations are about content: creating more,
Apr 10, 2015
Influencer Marketing: How to Work With Influential People
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Do you reach out to influencers? Want to create good relationships to increase your visibility and get more customers? To learn how to work with influencers, I interview Doug Karr. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode I interview conversion expert Doug Karr, the author of Corporate Blogging for Dummies and founder of the Marketing Technology blog. Doug also co-hosts the Edge of the Web podcast. Doug will explore influencer marketing and how to work with prominent people. You'll discover how to identify and reach out to influencers, as well as develop relationships and campaigns that lead to sales. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Influencer Marketing How Doug became interested in influencer marketing After Doug got out of the Navy in 1992, he started a newspaper and did direct and database marketing. Then about 12 years ago, he started a blog. From a database marketing standpoint, Doug shares he's always been intrigued by the pockets or the gaps, and not the averages. In the direct mail days, the motto was "go after a certain age group, gender and neighborhood, and get 100% saturation." Doug found, over time, it was the smaller pockets of people who had higher conversion rates. This is true in online marketing as well. People who do SEO optimize for huge keywords with massive search volumes. Maybe they rank, but they don't get any results (meaning business) out of it. Influencer marketing is the same, in that people go after influencers. They spend a lot of money without seeing results, because they make significant errors as they select and research influencers. Doug says he tells people who are transitioning from traditional to online media that he doesn't think a lot has changed. As marketers, it's all about building trust and satisfying clients. Blogging and social media are great for that, because customers can now talk to people at different companies and get insight into their business through these channels. You build relationships virtually, then get those people to convert. Listen to the show to hear what opportunities came to Doug from blogging. How Doug defines influencer marketing Doug believes influencers are people within our industry who already have established trust with an audience. Let's say someone has an amazing audience you want to reach. The best way to get to that person's audience is to create an influencer marketing campaign and work with that influencer to help you promote your products and services. The keys are audience (find an influencer whose audience matches what you need) and reach. Determine if the influencer's reach is wide enough to make your campaign sensible from a time and money standpoint. Listen to the show to hear examples of good influencers to reach out to in the marketing and social media space. The differences among reach, popularity and influence Doug says half of the time, a company fails because they focus on reach and popularity, but not necessarily on influence. Influence is not about retweets or shares. It's about conversions. If someone makes a purchase based on a person's advice, that person is an influencer. When Doug works with an influencer, he looks at that person's target audience to see whether he or she has captivated their trust and made sales to them. One of the telltale signs that influencers are doing well is they've had the same sponsor on their site for 3 years; they don't switch them out every month. Doug also cautions that before entering into a relationshi...
Apr 03, 2015
Launching Products: Lessons From Mistakes and Pushing Boundaries
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Thinking of launching a product, service or even a company? Want ideas of what to do and what not to do? In this special episode, we're going to talk about how to push the boundaries when you launch. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. We're recording literally days prior to Social Media Marketing World 2015. I'm joined by Leslie Samuel, one of our senior managers who I've been working with since the fall. We're going to explore how to launch products and learn lessons from experience and a lot of mistakes. You'll get a behind-the-scenes look at what we do at Social Media Examiner to launch a product. Share your feedback, read the show notes and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. How to subscribe/review on iPhone. Here are some of the things you'll discover in this show: Launching Products My experience launching As an entrepreneur for the last 19 years, I'm constantly reinventing myself and launching new products. In the last five and a half years or so, I have launched the Social Media Success Summit, Social Media Examiner, the Facebook Success Summit, the Small Biz Success Summit, the Content Marketing Success Summit, our now defunct