Manager Tools

By Manager Tools

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Description

Tired of management theory? Want to learn specific skills to help improve your management performance? Then Manager Tools is the podcast for you! Manager Tools is a weekly business podcast focused on helping professionals become more effective managers and leaders. Each week, we discuss specific actions for professionals to take to achieve their desired management and career objectives. Manager Tools won Best Business Podcast Award in 2006, 2007, 2008, and 2012 as well as the People's Choice Award in 2008. Go to http://www.manager-tools.com/recommendations to read what others are saying about the impact Manager Tools has had on their careers and lives.

Episode Date
Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 4
Part 4 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
Aug 13, 2018
Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 3
Part 3 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
Aug 06, 2018
Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 2
Part 2 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
Jul 30, 2018
Politics 101 - Chapter 6 - Politics Are Just Relationships - Part 1
Part 1 of the the sixth chapter of our guidance on politics. Don't play politics. Build relationships. It's the same thing.
Jul 23, 2018
Technology in One On Ones
Despite our guidance to not use your laptop to take notes in One On Ones, there are many other uses of technology that will improve your critical weekly meetings with each of your directs.
Jul 16, 2018
Horstman's Law of Uncertainty - HOF
This Hall of Fame guidance describes what to say when you don't have an answer to a question, even when it's urgent.
Jul 09, 2018
Sexual Harassment Revisited - Chapter 1 - No Hugging
If you're hugging your colleagues, you're running the risk of a sexual harassment claim.
Jul 02, 2018
Employee Retention - HOF
Our Hall of Fame guidance on employee retention. The best managers we know do a great job of retention. As a matter of fact, because it goes to the future potential of the organization, retention is one of Mark's favorite delineators of management talent. Strategy gets done more effectively in places where retention is good.
Jun 25, 2018
The Manager Tools Onboarding Checklist - Part 2
The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.
Jun 18, 2018
The Manager Tools Onboarding Checklist - Part 1
The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.
Jun 11, 2018
Onboarding Chapter 1 - The Basics - Part 5 - Q and A Continued
Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.
Jun 04, 2018
Onboarding Chapter 1 - The Basics - Part 4 - Q and A
Your questions, our answers on what to do once you make a candidate an offer to turn them into a great team member.
May 28, 2018
Onboarding Chapter 1 - The Basics - Part 3
What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.
May 21, 2018
Onboarding Chapter 1 - The Basics - Part 2
What to do once you make a candidate an offer to turn them into a great team member. Chapter 1 is the basics, why to have a process.
May 14, 2018
Onboarding Chapter 1 - The Basics - Part 1
What to do once you make a candidate an offer to turn them into a great team member. Part 1 is the basics, why to have a process.
May 07, 2018
Soft Coaching - Running Meetings - Part 2
Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.
Apr 30, 2018
Soft Coaching - Running Meetings - Part 1
Our guidance on how you can improve someone's performance without fully coaching them. We use the example of running a meeting to illustrate.
Apr 23, 2018
Trinity Pushback - One On Ones - Creative People - Part 2
Sometimes managers don't want to do One On Ones. One of the reasons they give is, "I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.
Apr 16, 2018
Trinity Pushback - One On Ones - Creative People - Part 1
Sometimes managers don't want to do One On Ones. One of the reasons they give is,"I'm a creative person." Or, "I don't like step-by-step solutions." These reasons are weak, and you can overcome them easily.
Apr 09, 2018
The Three Types of Power (And One To Rule Them) - Part 4
Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
Apr 02, 2018
The Three Types of Power (And One To Rule Them) - Part 3
Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
Mar 26, 2018
The Three Types of Power (And One To Rule Them) - Part 2
Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
Mar 19, 2018
The Three Types of Power (And One To Rule Them) - Part 1
Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
Mar 12, 2018
How To Create A Simple Behavioral Interview Question - HOF
Our Hall of Fame cast that describes how to create a simple behavioral interview question.
Mar 05, 2018
How To Train Your Organization - Chapter 1 - Who and When
If you're an executive, you probably think training is for your organization, but not you. You're partially right, but mostly wrong.
Feb 26, 2018
Are Executives Managers? - Part 2
How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.
Feb 19, 2018
Are Executives Managers? - Part 1
How come executives don't do all the stuff managers do? How come they don't attend training but expect managers to? There's a reason.
Feb 12, 2018
Measuring Priorities Through Questions
If you want to ensure the right things are getting done, one of the easiest things to do is start asking the right questions.
Feb 05, 2018
RoadMap For The Individual Manager
RoadMap is the revolutionary new interactive app to help you become an effective manager. Here's what it is and how to use it.
Jan 29, 2018
The Manager Tools Performance Review System - Part 4
Part 4 of our guidance on a simple way to structure an entire performance review system for any organization.
Jan 22, 2018
The Manager Tools Performance Review System - Part 3
Part 3 of our guidance on a simple way to structure an entire performance review system for any organization.
Jan 15, 2018
The Manager Tools Performance Review System - Part 2
Part 2 of our guidance on a simple way to structure an entire performance review system for any organization.
Jan 08, 2018
The Basics of Calendar Management - HOF
Our Hall of Fame guidance on the basics of calendar management.
Jan 01, 2018
How to Prewire a Meeting - HOF 2017
For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.
Dec 25, 2017
The Manager Tools Performance Review System - Part 1
Part 1 of our guidance on a simple way to structure an entire performance review system for any organization.
Dec 18, 2017
Don't Get Rid of Your Performance Reviews - Part 4
Part 4 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
Dec 11, 2017
Don't Get Rid of Your Performance Reviews - Part 3
Part 3 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
Dec 04, 2017
Delivering The Performance Review - HOF 2017
Our Hall of Fame guidance on delivering a performance review.
Nov 30, 2017
Preparing Performance Reviews - HOF 2017
This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews.
Nov 27, 2017
Don't Get Rid of Your Performance Reviews - Part 2
Part 2 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
Nov 20, 2017
Don't Get Rid of Your Performance Reviews - Part 1
Part 1 of our guidance regarding the trend among businesses to get rid of their performance review system. This is dumb. Don't do it.
Nov 13, 2017
The Manager Tools One-Page Performance Review - Part 2
Part 2 of our guidance on creating and using a performance review form if your company doesn't have one.
Nov 06, 2017
The Manager Tools One-Page Performance Review - Part 1
Part 1 of our guidance on creating and using a performance review form if your company doesn't have one.
Oct 30, 2017
A Different Feedback Model Question
If you struggle with asking, "Can I give you some feedback?", there's another way.
Oct 23, 2017
You're Not a Psychologist - Part 2
A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.
Oct 16, 2017
You're Not a Psychologist - Part 1
A lot of managers try to psychoanalyze their directs. Don't bother. We're all terrible at it.
Oct 09, 2017
Wade Foster Interview
Our guest Wade Foster, CEO of Zapier, shares his experience with Manager Tools.
Oct 02, 2017
Behaviors To Improve Focus - Part 3
Part 3 of our guidance on how to stay focused on your priorities and get more done.
Sep 25, 2017
Behaviors To Improve Focus - Part 2
Part 2 of our guidance on how to stay focused on your priorities and get more done.
Sep 18, 2017
Behaviors To Improve Focus - Part 1
Part 1 of our guidance on how to stay focused on your priorities and get more done.
Sep 11, 2017
Rolling Out One On Ones - The Briefing
How to brief your directs when you're starting One On Ones.
Sep 04, 2017
First Meeting With A New Direct - Results
When someone new joins your team, we recommend you communicate early about your key priorities.
Aug 28, 2017
Resistant Directs In One On Ones - Chapter 2 - Part 2
Part 2 of our second chapter on directs resisting One On Ones.
Aug 21, 2017
Resistant Directs In One On Ones - Chapter 2 - Part 1
Part 1 of our second chapter on directs resisting One On Ones.
Aug 14, 2017
The Bridge Between Feedback And Coaching - Part 3
Part 3 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
Aug 07, 2017
The Bridge Between Feedback And Coaching - Part 2
Part 2 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
Jul 31, 2017
The Bridge Between Feedback And Coaching - Part 1
Part 1 of our guidance on how to guide or help a direct when feedback doesn't work and coaching isn't necessary.
Jul 24, 2017
What Do You Want To Do And Where Do You Want To Do It?
How to qualify your ability to help someone during a job/career transition.
Jul 17, 2017
How To Evaluate Answers To The Weakness Question - Part 3
Part 3 of our guidance on asking and evaluating the weakness question when interviewing candidates.
Jul 10, 2017
How To Evaluate Answers To The Weakness Question - Part 2
Part 2 of our guidance on asking and evaluating the weakness question when interviewing candidates.
Jul 03, 2017
How To Evaluate Answers To The Weakness Question - Part 1
Part 1 of our guidance on asking and evaluating the weakness question when interviewing candidates.
Jun 26, 2017
My Direct Disagrees With Me Privately - Part 2
Part 2 of our guidance on what to do if your direct disagrees with you privately.
Jun 19, 2017
Fostering New Ideas and Innovation
A special podcast brought to you by the University of Michigan Ross School of Management on fostering new ideas and innovation in organizations.
Jun 15, 2017
My Direct Disagrees With Me Privately - Part 1
Part 1 of our guidance on what to do if your direct disagrees with you privately.
Jun 12, 2017
Retaining Disgruntled Staff As a New Manager
What to do as a new manager when you're in danger of losing staff who are critical to your team.
Jun 05, 2017
When NOT To Use Email - Part 2
Email is useful but much more narrowly than most managers think.
May 29, 2017
When NOT To Use Email - Part 1
Email is useful but much more narrowly than most managers think.
May 22, 2017
The Pinch Crunch Relationship Model
How to maintain trusting relationships when things go wrong.
May 15, 2017
Executive Tools - Measuring Your Organization's One On Ones - Part 2
Part 2 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.
May 08, 2017
Executive Tools - Measuring Your Organization's One On Ones - Part 1
Part 1 of our guidance on how to SIMPLY measure whether or not managers who work for you are doing One On Ones.
May 01, 2017
Sparking Innovation and Creativity
Our interview with Dr. Jeffrey Sanchez-Burks.
Apr 27, 2017
Manager Tools Middleman Test - Part 2
Part 2 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.
Apr 24, 2017
Manager Tools Middleman Test - Part 1
Part 1 of our guidance on what you can do when a direct refuses or disagrees with a reasonable request: Use The Manager Tools Middleman Test.
Apr 17, 2017
The Myth of the Working Manager
If you think you're a "working manager", and that's harder somehow, you're wrong.
Apr 10, 2017
Secrets of a Great Handshake - HOF
Our Hall of Fame guidance on how to give a great handshake.
Apr 03, 2017
Adding Headcount Basics
Just because your people "are too busy" doesn't mean it's time to add more.
Mar 27, 2017
Teaching Decision Making - The Responsibility Ladder - Part 5
Part 5 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
Mar 20, 2017
Teaching Decision Making - The Responsibility Ladder - Part 4
Part 4 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
Mar 13, 2017
Teaching Decision Making - The Responsibility Ladder - Part 3
Part 3 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
Mar 06, 2017
Teaching Decision Making - The Responsibility Ladder - Part 2
Part 2 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
Feb 27, 2017
Teaching Decision Making - The Responsibility Ladder - Part 1
Part 1 of our guidance on using The Responsibility Ladder to teach directs how to go from handling individual tasks to managing their own work independently.
Feb 20, 2017
One On Ones After Conflict
How to handle your One On One with your directs after you've had a disagreement with them, or a conflict.
Feb 13, 2017
Simple Facilitation - Choosing a Plan - Part 3
Part 3 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
Feb 06, 2017
Simple Facilitation - Choosing a Plan - Part 2
Part 2 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
Jan 30, 2017
Simple Facilitation - Choosing a Plan - Part 1
Part 1 of our guidance on how to lead a group from a blank slate to a choice on where to focus on future.
Jan 23, 2017
The Written Review Scale - Less Absolute Value
You can and often should deliver a different message verbally than your written comments on a performance review. The key is to moderate your written comments with "Less Absolute Value."
Jan 16, 2017
How to Run Your Staff Meeting - Part 2 - HOF
Part 2 of our Hall of Fame guidance on running your staff meeting.
Jan 09, 2017
How to Run Your Staff Meeting - Part 1 - HOF
Part 1 of our Hall of Fame guidance on running your staff meeting.
Jan 02, 2017
A Professional Sense of Humor - Part 2
Part 2 of our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.
Dec 26, 2016
A Professional Sense of Humor - Part 1
Part 1 of our guidance on what kind of jokes you can and can't tell as a manager and professional. And why.
Dec 19, 2016
Is This Normal? Episode 2
Is This Normal? Episode 2
Dec 12, 2016
Special Edition - The Wall Street Journal Features Manager Tools
In this bonus podcast, Mark comments on the recent Wall Street Journal article that featured Manager Tools.
Dec 08, 2016
Teach As If Teach Not Performance Communication
How to provide some guidance or corrective input when feedback might be more than enough, or to ease a less experienced direct into a performance culture.
Dec 05, 2016
Delivering The Performance Review - Part 2 - HOF
Part 2 of our Hall of Fame guidance on delivering a performance review.
Dec 01, 2016
Delivering The Performance Review - Part 1 - HOF
Part 1 of our Hall of Fame guidance on delivering a performance review.
Nov 28, 2016
Performance Reviews - Part 2 - HOF
Part 2 of one of our Hall of Fame casts on how to prepare performance reviews.
Nov 24, 2016
Performance Reviews - Part 1 - HOF
This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 1).
Nov 21, 2016
Don't Vote! - How to Get Group Input on Decisions - Part 2
Part 2 of our guidance on effective ways to get input for decisions in meetings.
Nov 14, 2016
Don't Vote! - How to Get Group Input on Decisions - Part 1
Part 1 of our guidance on effective ways to get input for decisions in meetings.
Nov 07, 2016
No Surprises In Reviews
It's unprofessional to deliver new information to a direct in a performance review.
Oct 31, 2016
Never Rank Candidates
Don't rank candidates as you are interviewing, individually or collectively. It biases the hiring process.
Oct 24, 2016
Brainstorming - Part 1 - HOF
In today's fast and flat world, ideas are becoming critical competitive advantages. Managers - and many others - need to be good at getting the most and best ideas from themselves and their teams. This cast tells you how.
Oct 17, 2016
The Two Reasons To Fire Someone
There are two general reasons to consider firing someone. Only one of them is "job performance." The other is tearing down the team.
Oct 10, 2016
Trinity Frequently Asked Questions #1: Why Wait Three Weeks To Start?
Perhaps the most frequently asked question at conferences about rolling out the tools in the Management Trinity is why we recommend waiting three weeks. Here's why.
Oct 03, 2016
Is This Normal?
Our guidance regarding what is normal in professional and organizational life.
Sep 26, 2016
Eliminating Bad Attitudes - Part 1
How to define a direct's "bad attitude" in terms of behaviors, to encourage them to change them.
Sep 19, 2016
No Second Emails
Too many of us follow an unanswered email with another email. That's the definition of insanity: doing the same thing and expecting different results.
Sep 12, 2016
Politics: Have Nothing Bad To Say
How to handle the politically delicate moment when you're asked to talk about a difficult person or situation.
Sep 05, 2016
8 Positive Feedback Examples
Most managers have too high a standard for giving positive feedback. Here are some simple examples.
Aug 29, 2016
Feedback on Status Reporting - Nothing is "Fine"
The common response to questions about status is, "Fine." This isn't acceptable or effective.
Aug 22, 2016
Forgive First Mistakes When Interviewing
Even though great interviewers are looking for reasons to say no doesn't mean they aren't forgiving of mistakes in interviews.
Aug 15, 2016
Meeting Distractions - Don't Wait To Give Feedback
What to do when people are on their phones/laptops during meetings, or doing anything else counterproductive to the meeting.
Aug 08, 2016
No Panel Interviews
One of the biggest mistakes in interviewing candidates is using panel interviews. Here's why.
Aug 01, 2016
Leading Change - Model And Measure - Part 2
Part 2 of our series on change efforts. If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.
Jul 25, 2016
Leading Change - Model And Measure, Part 1
If you want your organization to follow you in change efforts - whether it's rolling out the Trinity or anything else - you've got to do 2 things at a minimum: model the behavior, and measure it.
Jul 18, 2016
The Effective Manager Book Promotion
Never introduce a managerial change without first introducing that change. If you're going to make a change to how you manage your team, it works far better to tell them what you're doing in advance.
Jul 10, 2016
Brief Before You Change
Never introduce a managerial change without first introducing that change. If you're going to make a change to how you manage your team, it works far better to tell them what you're doing in advance.
Jul 03, 2016
How To Scan A Resume - Part 6
Part 6 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
Jun 26, 2016
How To Scan A Resume - Part 5
Part 5 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
Jun 19, 2016
How To Scan A Resume - Part 4
Part 4 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
Jun 12, 2016
How To Scan A Resume - Part 3
Part 3 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
Jun 05, 2016
How To Scan A Resume - Part 2
Part 2 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
May 30, 2016
How To Scan A Resume - Part 1
Part 1 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
May 23, 2016
The Foundations Of Presenting Mastery - Part 2
Part 2 of our guidance on the foundations of presentation mastery.
May 15, 2016
The Foundations Of Presenting Mastery - Part 1
Part 1 of our guidance on the foundations of presentation mastery.
May 08, 2016
Getting Your Goals From Your Boss - Part 3
Part 3 of our guidance on how to get a better understanding of what your goals are from your boss.
May 01, 2016
Getting Your Goals From Your Boss - Part 2
Part 2 of our guidance on how to get a better understanding of what your goals are from your boss.
Apr 24, 2016
Getting Your Goals From Your Boss - Part 1
Part 1 of our guidance on how to get a better understanding of what your goals are from your boss.
Apr 17, 2016
Effective Teleconferencing - Part 2 - HOF
This week, we're re-releasing part 2 of one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.
Apr 10, 2016
Effective Teleconferencing - Part 1 - HOF
This week, we're re-releasing one of our Hall of Fame casts on our recommendations for an effective teleconference meeting, or conference call.
Apr 03, 2016
Feedback and the Shot Across the Bow - HOF
This week, we're re-releasing one of our Hall of Fame casts on feedback and the shot across the bow.
Mar 27, 2016
MT-2006-08-28 Managing During Mergers and Acquisitions - Part 2
This week, we're re-releasing part 2 of one of our Hall of Fame casts on mergers and acquisitions.
Mar 20, 2016
MT-2006-08-21 Managing During Mergers and Acquisitions - Part 1
This week, we're re-releasing part 1 of one of our Hall of Fame casts on mergers and acquisitions.
Mar 13, 2016
Being Told "No" To Feedback - Part 2
Part 2 of our guidance on what to do if your direct keeps saying no when you ask if they're open to feedback.
Mar 06, 2016
Being Told "No" To Feedback - Part 1
Part 1 of our guidance on what to do if your direct keeps saying no when you ask if they're open to feedback.
Feb 28, 2016
The Effective Manager Value Chain: Fixing Deliverables - Part 3
Part 3 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.
Feb 21, 2016
The Effective Manager Value Chain: Fixing Deliverables - Part 2
Part 2 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.
Feb 14, 2016
The Effective Manager Value Chain: Fixing Deliverables - Part 1
Part 1 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.
Feb 07, 2016
Simple Interviewer Training - Part 2
Part 2 of our guidance on how to teach directs how to interview candidates for hiring.
Jan 31, 2016
Simple Interviewer Training - Part 1
Part 1 of our guidance on how to teach directs how to interview candidates for hiring.
Jan 24, 2016
Feedback Grace Period
Our guidance on how long to wait before giving negative feedback to a direct.
Jan 17, 2016
How To Do A Phone Screen Interview - Part 4
Part 4 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.
Jan 10, 2016
MT(2006) - Delivering The Performance Review - Part 2
This week, we're re-releasing one of our Hall of Fame casts on on delivering a performance review (part 2).
Jan 03, 2016
MT(2006) - Delivering The Performance Review - Part 1
This week, we're re-releasing one of our Hall of Fame casts on on delivering a performance review (part 1).
Jan 03, 2016
MT(2005) - Performance Reviews - Part 2
This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 2).
Dec 27, 2015
MT(2005) - Performance Reviews - Part 1
This week, we're re-releasing one of our Hall of Fame casts on how to prepare performance reviews (part 1).
Dec 27, 2015
How To Do A Phone Screen Interview - Part 3
Part 3 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.
Dec 20, 2015
How To Do A Phone Screen Interview - Part 2
Part 2 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.
Dec 13, 2015
How To Do A Phone Screen Interview - Part 1
Part 1 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how.
Dec 06, 2015
MT(2010) - Assign Work And Reporting
This week, we're re-releasing one of our Hall of Fame casts on assigning work and reporting.
Nov 29, 2015
I'm Working On - NOT
When your directs tell you, "I'm working on X, and Y, and Z," it's often a sign that they lack detailed deliverables and deadlines. Here's how to encourage them to deliver.
Nov 22, 2015
No Surprises Reporting
Submitting a report that will raise eyebrows or cause concerns carries with it the responsibility to communicate additionally the what and why to your boss.
Nov 15, 2015
Your Door Is Not Always Open
Your door as a manager doesn't have to *always* be open. More often than not, yes...but it's okay to say no to impromptu requests. Here's how.
Nov 08, 2015
New Manager Tools Mobile App Announcement
We're proud to announce the availability of the new Manager Tools Mobile App.
Nov 06, 2015
MT(2006) - Employee Retention
This week, we're re-releasing one of our Hall of Fame casts on employee retention.
Nov 01, 2015
Late Stage Coaching Revisited
This week, we're re-releasing one of our Hall of Fame casts on the Late Stage Coaching Model.
Oct 26, 2015
Planning an Offsite - Part 5
The conclusion of our guidance for how to plan an offsite meeting.
Oct 18, 2015
Planning an Offsite - Part 4
Part 4 of our guidance for how to plan an offsite meeting.
Oct 12, 2015
Planning an Offsite - Part 3
Part 3 of our guidance for how to plan an offsite meeting.
Oct 05, 2015
Planning an Offsite - Part 2
Part 2 of our guidance for how to plan an offsite meeting.
Sep 28, 2015
Planning an Offsite - Part 1
Our guidance for how to plan an offsite meeting.
Sep 21, 2015
How To Measure Feedback Implementation - Chapter 1 - Asking
How Directors can easily measure their subordinate manager's implementation of feedback.
Sep 14, 2015
How To Respond To A Departure - Chapter One - Don't Hire
You DON'T have to hire immediately when you have an opening. The strategic-thinking Effective Manager considers other options first. That's what your CEO wants you to do.
Sep 07, 2015
First Meeting New Direct Series - Relationships Matter
New Directs need guidance on how to start on the right foot. We recommend a series of meetings in their first weeks, one of which makes clear: you have to create and maintain trusting relationships within the organization to succeed.
Aug 31, 2015
Leader's Intent - Part 2
Explaining your Leader's Intent - the "why" of the work - allows more individual decision making and speeds up results.
Aug 24, 2015
Leader's Intent - Part 1
Explaining your Leader's Intent - the "why" of the work - allows more individual decision making and speeds up results.
Aug 17, 2015
What You've Been Taught About Management is Wrong
Mark's July 2015 USI Speech in Paris
Aug 10, 2015
Uncommunicative Direct Conversation - This is NOT Micromanagement - Part 2
How to ask questions of a direct who doesn't communicate during One on Ones, and why this approach is NOT micromanaging.
Aug 03, 2015
Uncommunicative Direct Conversation - This is NOT Micromanagement - Part 1
How to ask questions of a direct who doesn't communicate during One on Ones, and why this approach is NOT micromanaging.
Jul 27, 2015
First Meeting New Direct Series - Tell The Truth - Part 2
We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.
Jul 20, 2015
First Meeting New Direct Series - Tell The Truth - Part 1
We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.
Jul 13, 2015
How to Prewire a Meeting
For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.
Jul 06, 2015
Results and Retention - 10th Anniversary, Part 2
The definition of an Effective Manager is to achieve results while retaining your team members.
Jun 29, 2015
Results and Retention - 10th Anniversary, Part 1
The definition of an Effective Manager is to achieve results while retaining your team members.
Jun 23, 2015
Leading Change: The Ore Cart - Chapter 1
Not everyone on your team wants to go along with every change you want to create. Luckily, you don't have to win over everyone.
Jun 15, 2015
Overcoming Trinity Pushback - Chapter 2 - No Time For One on Ones - Part 2
Some directs will tell you they don't have time for One on Ones. They're wrong, for all kinds of reasons. Here's what to say to get them over the hump.
Jun 08, 2015
Overcoming Trinity Pushback - Chapter 2 - No Time For One on Ones - Part 1
Some directs will tell you they don't have time for One on Ones. They're wrong, for all kinds of reasons. Here's what to say to get them over the hump.
Jun 01, 2015
How To Go On Vacation - Part 2
Part 2 of our series on how to plan for and take an effective vacation.
May 25, 2015
Manager Tools Effective Manager Video Course
More details about the Effecive Manager Video Course.
May 20, 2015
How To Go On Vacation - Part 1
How to plan for and take an effective vacation.
May 18, 2015
What To Do When Your Direct Complains About The Company - Part 2
The conclusion of our series on how to tell when complaining from a direct about the company is becoming malignant, and how to address it.
May 11, 2015
What To Do When Your Direct Complains About The Company - Part 1
How to tell when complaining from a direct about the company is becoming malignant, and how to address it.
May 04, 2015
Managing a High C - Dangers - Part 2
Managing a rule-following, process focused perfectionist can be infuriating if you don't share their interest in details and data. How can you help a perfectionist "High C" be more effective in a world where deadlines and people matter?
Apr 27, 2015
Managing a High C - Dangers - Part 1
Managing a rule-following, process focused perfectionist can be infuriating if you don't share their interest in details and data. How can you help a perfectionist "High C" be more effective in a world where deadlines and people matter?
Apr 20, 2015
Manager Tools Effective Manager Video Course Announcment
Announcing the Effecive Manager Video Course.
Apr 17, 2015
Conversational One on Ones
Our guidance on how to make One on Ones more conversational.
Apr 13, 2015
Hall of Fame: One on Ones - Part 1
The inaugural episode of our Hall of Fame Series: Our guidance on One on Ones.
Apr 06, 2015
How To Respond To a Request For A Raise - Part 3
The conclusion of our guidance on how to respond to a request for a raise.
Mar 30, 2015
How To Respond To a Request For A Raise - Part 2
The second part of our guidance on how to respond to a request for a raise.
Mar 24, 2015
How To Respond To a Request For A Raise - Part 1
Our guidance on how to respond to a request for a raise.
Mar 16, 2015
Too Full Calendar Solutions - Back To Back Meetings, Part 2
The conclusion of our guidance on how to regain control of a calendar that is regularly full of back to back meetings.
Mar 08, 2015
Too Full Calendar Solutions - Back To Back Meetings, Part 1
Our guidance on how to regain control of a calendar that is regularly full of back to back meetings.
Mar 02, 2015
Too Full Calendar Solutions - Meeting Attendance Delegation - Part 2
The conclusion of our guidance on how to delegate meeting attendance, to address a chronically overbooked calendar.
Feb 23, 2015
Too Full Calendar Solutions - Meeting Attendance Delegation - Part 1
Our guidance on how to delegate meeting attendance, to address a chronically overbooked calendar.
Feb 16, 2015
I Didn't Get The Title/Raise - Part 2
The conclusion of our series on how to handle the situation where you got a "promotion" but didn't get the title/raise that should have gone with it.
Feb 09, 2015
I Didn't Get The Title/Raise - Part 1
How to handle the situation where you got a "promotion" but didn't get the title/raise that should have gone with it.
Feb 02, 2015
The Unspoken Commitment - Our 500th MT Cast
Our guidance on your obligation to proactively communicate when your projects or tasks are at risk in some way.
Jan 25, 2015
Meeting Notes - Dead Simple
How to take meeting notes and distribute them within 30 seconds of a meeting.
Jan 19, 2015
Phone Trees
We recommend you create, maintain, and periodically test a telephone alert system or "Phone Tree" for use in exigencies.
Jan 12, 2015
Sending a Direct to an Industry Conference - Part 2 (Corrected)
How to get the most out of sending a direct report to an industry conference.
Jan 05, 2015
Sending a Direct to an Industry Conference - Part 1
How to get the most out of sending a direct report to an industry conference.
Dec 29, 2014
Calendar Soup
Your calendar is not a puzzle, with perfectly interlocking pieces. It’s a soup.
Dec 23, 2014
Effective Relationships - I’m a D, My Direct is a C - Part 4 (Updated)
Part 4 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.
Dec 16, 2014
Effective Relationships - I’m a D, My Direct is a C - Part 3
Part 3 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.
Dec 08, 2014
Effective Relationships - I’m a D, My Direct is a C - Part 2
Part 2 of the example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.
Dec 01, 2014
Effective Relationships - I’m a D, My Direct is a C - Part 1
An example of our Effective Relationships Series - How to work with a direct who is a High C, if you are a High D.
Nov 24, 2014
How To Turn Down a Job Candidate - Part 2
There are effective and ineffective ways to notify a candidate you've interviewed that you won't be offering them.
Nov 18, 2014
How To Turn Down a Job Candidate - Part 1
There are effective and ineffective ways to notify a candidate you've interviewed that you won't be offering them.
Nov 10, 2014
There Is No Magic In The Word Feedback
You don't have to say the word "feedback" to give feedback in the MT model. But we do recommend you ask first.
Nov 03, 2014
My Direct is Resigning Chapter 1 - Never Counter Offer - Part 3
The conclusion of our guidance to never make a counter-offer to an employee who has a competing offer.
Oct 27, 2014
My Direct is Resigning Chapter 1 - Never Counter Offer - Part 2
Part 2 of our series on our guidance to never make a counter-offer to an employee who has a competing offer.
Oct 19, 2014
My Direct is Resigning Chapter 1 - Never Counter Offer - Part 1
Never make a counter-offer to an employee who has a competing offer.
Oct 13, 2014
Expanded Email Guidance #1
Part of our periodic series with rules about how to professionally handle email.
Oct 06, 2014
Welcome To They - Professional Subordination - Chapter 2 - Part 2
When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.
Sep 29, 2014
Welcome To They - Professional Subordination - Chapter 2
When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.
Sep 22, 2014
Adjusting Recurring Agendas
How to adjust a standing agenda for a recurring meeting
Sep 15, 2014
Get Your Directs a Mentor - Part 2
The conclusion of our series on why and how to get mentors for your directs.
Sep 08, 2014
Get Your Directs a Mentor
Why and how to get mentors for your directs.
Sep 01, 2014
Feedback Step 3 - Emotions Are Okay
It's okay to tell your directs how you feel (within professional limits) when giving them feedback.
Aug 24, 2014
Have You Talked To Them?
When your directs want you to adjudicate a fight, start by asking, "Have you talked to them?"
Aug 18, 2014
Notes From The Field - Q3 2014
We answer recurring questions from the field.
Aug 11, 2014
Manager Tools Conference Schedule
A brief message from Mark about our upcoming conferences.
Aug 05, 2014
Meeting Self-Facilitation - Part 2
The conclusion of our series on how to manage the time you're given during a meeting.
Aug 04, 2014
Meeting Self-Facilitation
How to manage the time you're given during a meeting.
Jul 28, 2014
Feedback Doesn't Preclude - Chapter 1
Just saying, "Thank you," is an enormously powerful form of feedback.
Jul 21, 2014
Job Transparency For Development - Part 2
To better be able to delegate parts of your job, it's best to be transparent about your job.
Jul 14, 2014
Job Transparency For Development
To better be able to delegate parts of your job, it's best to be transparent about your job.
Jul 07, 2014
Licensee Call HR Question
In this podcast, we answer the question, "How can HR improve Manager Tools' impression of them?"
Jun 30, 2014
Disaster Recovery Part 1 - Check On Your People
The first thing an effective manager does when a disaster strikes is to check on the safety of your people. People trump all organizational and operational needs.
Jun 23, 2014
When Angry, Disengage
Our recommendations on what to do when you are feeling angry with your direct.
Jun 16, 2014
No Meetings Monday Morning
Don't schedule meetings on Monday mornings. Meetings slow people down.
Jun 08, 2014
Boss One-on-One Pushback
How to respond if your boss tells you he/she doesn’t agree with you doing One on Ones.
Jun 02, 2014
The Corky Story - Part 3
Part 3 of Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."
May 26, 2014
The Corky Story - Part 2
Part 2 of Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."</strong></p>
May 19, 2014
The Corky Story - Part 1
Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."
May 12, 2014
Politics 101 – Chapter 5 – Favors Matter (Part 2)
Doing "favors" for colleagues is an important part of the political/relationship culture in all organizations. It pays to give and to receive them.
May 05, 2014
Politics 101 – Chapter 5 – Favors Matter (Part 1)
Doing "favors" for colleagues is an important part of the political/relationship culture in all organizations. It pays to give and to receive them.
Apr 28, 2014
THE Development Question
Learn to ask your directs, "What do YOU think?" when they come to you with problems. THAT is the simple way to develop their skills – have them learn new ones.
Apr 21, 2014
Span of Control Guidelines
How many people the average manager can supervise, and what rules to apply when creating team sizes.
Apr 14, 2014
Don't Waste Your Vote - Part 2
Don't vote against a plan or decision if you're the only one doing so, unless it's for ethics or principles (and it usually isn't).
Apr 07, 2014
Don't Waste Your Vote - Part 1
Don't vote against a plan or decision if you're the only one doing so, unless it's for ethics or principles (and it usually isn't).
Mar 31, 2014
Insist on Behavior When Assisting
The best way to help colleagues and fellow managers with their employees is to insist on behaviors. But most managers don't think this way.
Mar 24, 2014
Documentation Basics - Part 2
How To Document Performance - Part 2.
Mar 17, 2014
Documentation Basics - Part 1
How To Document Performance.
Mar 09, 2014
Writing a Job Description - Part 2
The conclusion of our series on how to write a simple job description.
Mar 03, 2014
Writing a Job Description - Part 1
How to write a simple job description.
Feb 24, 2014
Assume Positive Intent
Assume positive intent when analyzing the actions of others, especially directs.
Feb 17, 2014
Handling Special Emails
Certain emails DO justify reading them with some urgency. The key is keeping a very short list.
Feb 10, 2014
Project Status is Never "Fine"
Never ask how a project is going. You'll get information that isn't helpful…and it's your fault. Ask for status, and define what status is.
Feb 03, 2014
Flexible Coaching Deadlines
This guidance recommends extending short coaching deadlines when your directs show that they can meet them, and keeping deadlines flexible based on performance.
Jan 27, 2014
Communicating Lateness
This guidance describes how to communicate lateness for one's responsibilities.
Jan 20, 2014
How To Roll Out DiSC To Your Team - Part 2
This guidance concludes our series on how to rollout the DiSC Behavioral Instrument to your team.
Jan 13, 2014
How To Roll Out DiSC To Your Team - Part 1
This guidance describes how to rollout the DiSC Behavioral Instrument to your team.
Jan 06, 2014
You Might Want to Consider ...
Executives are often vague or indirect in giving feedback. One way they do so is to say, "You might want to think about..."
Dec 30, 2013
Visual Record-Keeping - Part 2
The conclusion of our recommendation of using Visual Record-Keeping for meetings that require collaboration and discussion about future plans and discussions (versus historical discussions like status reporting).
Dec 23, 2013
Visual Record-Keeping - Part 1
This guidance recommends using Visual Record-Keeping for meetings that require collaboration and discussion about future plans and discussions (versus historical discussions like status reporting).
Dec 16, 2013
Don't Change Metrics
This guidance describes why not to change the metrics you use for your team's behaviors.
Dec 09, 2013
Horstman's Law Of Uncertainty
This guidance describes what to say when you don't have an answer to a question, even when it's urgent.
Dec 02, 2013
Three Strikes Delegation
This guidance describes what to do when a direct repeatedly says no to delegation asks.
Nov 25, 2013
My Direct Doesn't Want To Change
This guidance describes how to interact with a direct who resists or refuses more, new, or different work because they're "comfortable where they are", or "not interested in promotion."
Nov 18, 2013
Politics 101 - Chapter 4 - Know Thine Enemies
How to be more effective by planning for your enemies' inevitable efforts to undermine you.
Nov 11, 2013
Horstman's Noon Rule of Scheduling
This guidance describes why your day "gets away from" you, and how to schedule more effectively.
Nov 04, 2013
Hiring "Overqualifieds" - Part 4
The conclusion of our guidance on how – and why – to hire &quot;overqualified&quot; candidates.
Oct 28, 2013
Hiring "Overqualifieds" - Part 3
Part 3 of our guidance on how – and why – to hire &quot;overqualified&quot; candidates.
Oct 21, 2013
Hiring "Overqualifieds" - Part 2
This cast continues our guidance on how – and why – to hire &quot;overqualified&quot; candidates.
Oct 14, 2013
Hiring "Overqualifieds" - Part 1
This guidance describes how – and why – to hire overqualified candidates.
Oct 07, 2013
No Dropping Dimes - Part 2
The conclusion of our guidance recommending NOT announcing a colleague’s failure without a courtesy notification.
Sep 30, 2013
No Dropping Dimes - Part 1
This guidance recommends NOT announcing a colleague’s failure without a courtesy notification.
Sep 23, 2013
Direct Internal Passport
This guidance describes how to help directs understand how to work across organizational boundaries.
Sep 14, 2013
Effective Relationships Announcement
Effective Relationship Product Announcement
Sep 13, 2013
Coaching Example - Interrupting (Part 3)
The conclusion of our series on how to coach someone to stop interrupting, using the Manager Tools Coaching Model.
Sep 09, 2013
Coaching Example - Interrupting (Part 2)
Another cast on our series on how to coach someone to stop interrupting, using the Manager Tools Coaching Model.
Sep 02, 2013
Coaching Example - Interrupting (Part 1)
How to coach someone to stop interrupting, using the Manager Tools Coaching Model.
Aug 26, 2013
Effective Interviewer Series - Logistics Clarity
Our recommendations on how to communicate about logistics and schedules in advance of bringing a job candidate in for an interview. This cast is a public part of The Effective Interviewer Series of casts, which are a paid product.
Aug 19, 2013
First Meeting New Direct Series - Be Timely
This guidance continues our recommendations about topics to cover with new directs, encouraging them to be on time with themselves, their work, and their commitments.
Aug 11, 2013
You Did Not Demonstrate - Part 2
The conclusion of our guidance on how to share shortcomings in evaluations like reviews and interviews.
Aug 05, 2013
You Did Not Demonstrate - Part 1
This guidance explains how to share shortcomings in evaluations like reviews and interviews.
Jul 29, 2013
Career Tools: Dealing With Objections - Part 2
The conclusion of our guidance on how to deal with objections. This Career Tools podcast is included as a special bonus for Manager Tools Listeners.
Jul 24, 2013
Career Tools: Dealing With Objections - Part 1
Our guidance on how to deal with objections. This Career Tools podcast is included as a special bonus for Manager Tools Listeners.
Jul 24, 2013
Post-Resignation Team Meeting - Part 2
The conclusion of our guidance on how to have a brief meeting with your team immediately after you resign.
Jul 21, 2013
Post-Resignation Team Meeting - Part 1
This guidance explains how to have a brief meeting with your team immediately after you resign.
Jul 14, 2013
The Collaborative Manager - Chapter 2 - Tell Some To Wait
This guidance recommends asking your assertive communicators to wait to contribute, and to reinforce what you want with feedback.
Jul 07, 2013
Ordering Multiple Interviews - Part 2
The conclusion of our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate.
Jun 30, 2013
Ordering Multiple Interviews - Part 1
Our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate. This guidance is part of our Effective Interviewer Series.
Jun 23, 2013
Increasing Team Input Strategies Chapter 1 – Measure It
This guidance recommends measuring the input proffered from quieter team members, to increase their contributions and collaboration.
Jun 16, 2013
Questions To Ask Candidate References - Part 2
This guidance recommends what questions to ask of a job candidate’s references, if you progress to that stage.
Jun 09, 2013
Questions To Ask Candidate References - Part 1
This guidance recommends what questions to ask of a job candidate’s references, if you progress to that stage.
Jun 02, 2013
One On One Development Analysis Check
This guidance recommends evaluating directs’ performances by the content of what they bring to their One on One with you.
May 26, 2013
Measuring Feedback Chapter 2 Overweight Top Performers - Part 2
The conclusion of our guidance recommending giving more positive (and then negative) feedback to a manager’s top performers, rather than trying to spread feedback out equally.
May 20, 2013
Measuring Feedback Chapter 2 Overweight Top Performers - Part 1
This guidance recommends giving more positive (and then negative) feedback to a manager’s top performers, rather than trying to spread feedback out equally.
May 12, 2013
Politics 101 - Chapter 3 - The Myth Of The Just World (Part 2)
The conclusion of our recommendations on professionals abandoning their belief in the myth of a just world and 'play politics'.
May 06, 2013
Politics 101 - Chapter 3 - The Myth Of The Just World (Part 1)
This guidance recommends professionals abandon their belief in the myth of a just world and "play politics".
Apr 28, 2013
The Collaborative Manager - Chapter 1 - More Ideas
This guidance helps managers be more collaborative by getting more input from their team members.
Apr 22, 2013
First Meeting With A New Direct - Ask Questions
This guidance continues our recommendations about topics to cover with new directs, encouraging them to ask questions about everything they don’t understand.
Apr 14, 2013
Project Management Basics - Now And Later Tasks
This guidance describes how to quickly assign tasks in a project without getting bogged down in details.
Apr 08, 2013
Lists And Agendas In One On Ones
This guidance describes if and how to use lists and agendas during your One on Ones.
Apr 01, 2013
Diffusing Disagreements
This guidance recommends a straightforward way to diffuse tension around, and overcome, objections others have to your ideas.
Mar 25, 2013
Conferences Promotion
Find out about the value of Manager Tools' Conferences.
Mar 20, 2013
Email Three Times A Day - Part 2
The conclusion of our guidance recommending doing email three times a day. ONLY three times a day.
Mar 18, 2013
Email Three Times A Day - Part 1
This guidance recommends doing email three times a day. ONLY three times a day.
Mar 11, 2013
Never Step Out Of The Middle
This guidance recommends managers never willingly allow their boss to talk to a skip directly.
Mar 04, 2013
Dealing With Vague Feedback - Part 2
This guidance completes our discussion on how to respond to vague feedback from your boss or others.
Feb 25, 2013
Dealing With Vague Feedback - Part 1
This guidance explains how to respond to vague feedback from your boss or others.
Feb 18, 2013
Politics 101 - Chapter 2 - Meeting Prep: Who Wants What
This guidance tells you how to prepare for meetings where politics are going to play a role (which is to say, ALL of them).
Feb 11, 2013
Thank You For The Bad News
This guidance tells you what to do when directs bring you bad news.
Feb 03, 2013
Negative Feedback Before Its Time
This guidance recommends what to do when a direct would get negative feedback but it’s not yet time for it in the Trinity Rollout Process.
Jan 28, 2013
Positive Feedback Before Its Time
This guidance recommends what to do when a direct would get positive feedback but it’s not yet time for it in the Trinity Rollout Process.
Jan 21, 2013
Overcoming Trinity Pushback - Chapter 1 - "One on Ones Are Micromanaging"
This guidance tells you what to do when directs resist One on Ones because they are a form of "micromanaging."
Jan 14, 2013
How To Do Succession Planning - Chapter 4 - The Delivery Meeting
This guidance tells you how to structure your briefing to your team around Simple Succession Planning.
Jan 07, 2013
Rules of Politics – Chapter One – Count Your Votes
This guidance recommends knowing where decision makers and influencers stand on proposals and decisions that matter to you and your team.
Dec 31, 2012
Calendar Management Details – Chapter 2 Priorities In The Morning
This guidance recommends proactively scheduling time for your key responsibilities in the morning, versus afternoon or early evening, &quot;when everyone’s gone.&quot;</strong></p>
Dec 24, 2012
Your Directs' Resumes
This guidance describes when we recommend a manager consider their directs’ resumes.
Dec 17, 2012
How To Do Succession Planning Chapter 3 – The Simple Form
How to create a dead-simple Succession Planning Form.
Dec 10, 2012
One on Ones While Traveling - Part 2
This guidance completes our recommendations on how to do One on Ones while you are traveling.
Dec 02, 2012
Effective Documentation - Part 2
Part 2 of our guidance on how to document the performance of your directs and your communications with them.
Nov 25, 2012
Effective Documentation - Part 1
Our guidance for how to document the performance of your directs and your communications with them.
Nov 18, 2012
How To Handle Meeting Killers – Chapter 6 Multitasking
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness, based on a popular 2012 Wall Street Journal article. This Chapter deals with handling a multi-tasker and also reviews the Journal’s general meeting guidance.
Nov 12, 2012
Calendar Management Details Chapter 1 – Shorten Free Time
How to improve your effectiveness by eliminating long open periods from of your calendar.
Nov 05, 2012
Podcast Awards 2012 Voting
The Podcast Awards voting phase has arrived, and we'd like you to vote for Manager Tools in the Business and People's Choice categories at PodcastAwards.com every day for the next 15 days.
Nov 01, 2012
One on Ones While Traveling - Part 1
This guidance recommends how to do One on Ones while you are traveling.
Oct 28, 2012
Inheriting A Poor Performer - Part 2
This guidance discusses how to manage those directs whom you didn’t hire and who have a history of poor performance.
Oct 22, 2012
Inheriting A Poor Performer - Part 1
This guidance discusses how to manage those directs whom you didn’t hire and who have a history of poor performance.
Oct 15, 2012
How To Handle Meeting Killers - The Rambler
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness, based on a popular 2012 Wall Street Journal article. This Chapter deals with handling a Rambler – someone who talks and talks and talks ... and talks.
Oct 08, 2012
Admit Your Mistakes
This guidance recommends admitting your mistakes openly as a manager, to your team, to enhance candor and openness from your team members.
Oct 01, 2012
Never Ask A Question Of A Direct (Whose Answer You Don’t Intend to Honor)
We recently published guidance recommending that managers ask directs for their efforts, rather than commanding. Can't they say "no"? Yes.
Sep 23, 2012
Executive Career Management - If Not You Who?
This guidance describes a simple way executive succession planning is often done, and the key to mastering it.
Sep 15, 2012
How To Handle Meeting Killers - The Silent Plotter
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness, based on a popular 2012 Wall Street Journal article. This Chapter deals with handling a Silent Plotter – someone who tries to kill every idea, even after everyone’s agreed.
Sep 09, 2012
Work Family Balance - Chapter 1 - Go Home
This guidance describes the fundamental error in trying to achieve “Work-Family Balance” and how to solve it forever.
Sep 02, 2012
The Part After Feedback - Chapter One - Part 2
The conclusion of our guidance on how to respond initially to a direct who pushes back in various ways to an instance of feedback.
Aug 26, 2012
The Part After Feedback - Chapter One - Part 1
This guidance describes how to respond initially to a direct who pushes back in various ways to an instance of feedback.
Aug 20, 2012
Ask For What You Want
This guidance recommends asking your directs for work to be done - meaning requesting things in the form of a question – rather than stating your desire for something to occur.
Aug 12, 2012
How To Deliver A Shot Across The Bow Review
This guidance describes how to deliver an unofficial performance evaluation when your direct is failing and may either not realize it or is resisting changing.
Aug 06, 2012
How To Deliver An Unofficial Review
This guidance describes how to deliver an unofficial performance evaluation when you need to communicate something that can’t go on an official eval.
Jul 30, 2012
How To Do Succession Planning - Chapter 2
This guidance tells you how to use performance evaluations to improve your basic succession planning.
Jul 23, 2012
How To Handle Meeting Killers - The Naysayer
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness, based on a popular 2012 Wall Street Journal article. This Chapter deals with handling a Naysayer – someone who tries to kill every idea, even after everyone’s agreed.
Jul 16, 2012
Self Development Informal 360 Degree
This guidance tells you how to potentially get some informal self development guidance from your manager by asking three simple questions.
Jul 08, 2012
Common One On One Mistakes - Chapter One - Agenda Fascism
This guidance tells you how to avoid the mistake of “Agenda Fascism” in One on Ones.
Jul 02, 2012
How To Handle Meeting Killers - The Dominator
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness.
Jun 25, 2012
How To Do One On Ones With Shift Workers
This guidance tells you how to do One on Ones with your directs who work a different shift than you do.
Jun 18, 2012
How To Do Succession Planning Chapter 1 – Ready Now, Ready Next
This guidance recommends the 'Ready Now/Ready Next' Approach to Succession Planning.
Jun 11, 2012
The Morning Greeting
This guidance recommends greeting all of your directs when you first interact with them each morning, and how to do it.
Jun 04, 2012
How To Handle Meeting Killers - The Jokester
This guidance recommends how to address behaviors in meetings that reduce meeting effectiveness.
May 28, 2012
Big To Small Meeting Agendas
This guidance tells you how to structure meeting agendas around the biggest, most important items.
May 21, 2012
How To Address Social Media Abuse
This guidance tells you what to do when one of your directs spends too much time on social media.
May 14, 2012
"But I LIKE Doing That Part Of My Job!"
This guidance recommends how to address a direct who likes part of his/her job and won’t stop doing it, or won’t focus on other areas that are more valuable.
May 07, 2012
Aggregated Behaviors Are Performance - Part 2
This cast concludes our recommendations on focusing on behaviors because behaviors are measurable and aggregated behaviors ARE performance.
Apr 29, 2012
Aggregated Behaviors Are Performance - Part 1
This guidance recommends focusing on behaviors because behaviors are measurable and aggregated behaviors ARE performance.
Apr 23, 2012
Feedback From Your Directs - What To Say - Part 2
This cast concludes our guidance on what to say when your directs say, “Can I give YOU some feedback?”
Apr 15, 2012
Feedback From Your Directs - What To Say - Part 1
This guidance tells you what to say when your directs say, "Can I give YOU some feedback?"
Apr 08, 2012
And Not But Meeting Ground Rule
This guidance recommends a standing ground rule at all meetings: No “buts,” only “and”.
Apr 01, 2012
How To Use A RACI Matrix
This guidance describes how to use a RACI [Responsible, Accountable, Consult, Inform] Matrix when determining project responsibilities.
Mar 26, 2012
Ethics - Part 2
The conclusion of our guidance on ethical behavior.
Mar 22, 2012
How To Avoid Reverse Delegation
This guidance describes how to avoid having your directs give you work that you’ve already assigned to them.
Mar 19, 2012
Ethics - Part 1
Our guidance on ethical behavior. Although this show was originally recorded as a Career Tools cast, we've included it for free for our Manager Tools listeners and Licensees given the underlying assumption of ethical behavior in all our recommendations.
Mar 15, 2012
Bench Evaluation Chapter 1: Probing
This guidance describes how to interview those colleagues on your bench…without interviewing them.
Mar 12, 2012
Delegating To The Floor
This guidance describes how to help individual contributors handle an overload in work.
Mar 05, 2012
The Fruit Bowl At Meetings
This guidance describes how to use a “Fruit Bowl” to eliminate cell phone distractions at meetings.
Feb 27, 2012
Internal Support Roles And Responsibilities - Part 2
The conclusion of our guidance on how to obtain the requirements you need when working as an internal support provider.
Feb 24, 2012
Do NOT Give Feedback To Your Boss
This guidance describes how and why NOT to give feedback to your boss.
Feb 19, 2012
Internal Support Roles And Responsibilities - Part 1
We believe this podcast, while a Career Tools cast, is of particular interest to our Manager Tools listeners as well. So, we're providing this as an additional cast for our Manager Tools listeners and Individual Licensees – Our guidance how to obtain the requirements you need when working as an internal support provider.
Feb 17, 2012
Measuring Feedback Chapter 1 - Part 2
This cast concludes our guidance on how to measure the amount of feedback you’re delivering to your directs.
Feb 13, 2012
Measuring Feedback Chapter 1 - Part 1
This guidance describes how to measure the amount of feedback you’re delivering to your directs.
Feb 06, 2012
The 45 Minute Meeting
This guidance describes how to schedule hour-long meetings, which are often back-to-back-to-back, in only 45 minutes.
Jan 29, 2012
The First Rule Of Probing In An Interview
This guidance describes the most important to ask further questions about during an interview.
Jan 22, 2012
Routine Town Hall Meetings - Part 2
This cast concludes our guidance on how to run a Routine Town Hall Meeting for your organization.
Jan 15, 2012
Routine Town Hall Meetings - Part 1
This guidance describes how to run a Routine Town Hall Meeting for your organization.
Jan 08, 2012
New Direct - First Day Meeting (500th Cast)
This guidance describes the first meeting a manager ought to have with a new team member.
Jan 02, 2012
Ending A Bad Interview - Part 2
This guidance concludes our discussion on when and how to end an interview with a candidate you won't hire.
Dec 25, 2011
Ending A Bad Interview - Part 1
This guidance describes when and how to end an interview with a candidate you won't hire.
Dec 19, 2011
The Steel Cage Death Match Meetings - Part 2
This cast concludes our guidance on how to prepare for Steel Cage Death Match Meetings.
Dec 12, 2011
The Steel Cage Death Match Meetings - Part 1
This guidance describes how to prepare for Steel Cage Death Match Meetings.
Dec 05, 2011
Project Status Reporting Simple Feedback - Part 2
This cast concludes our guidance on how to give feedback on how you want projects reported on.
Nov 28, 2011
Project Status Reporting Simple Feedback - Part 1
This guidance describes how to give feedback on how you want projects reported on.
Nov 20, 2011
The Project Management Drumbeat Meeting - Part 2
This guidance describes how to manage work and decisions being done on a project.
Nov 14, 2011
The Project Management Drumbeat Meeting - Part 1
This guidance describes how to manage work and decisions being done on a project.
Nov 06, 2011
Taking Notes In Interviews - Chapter 1
This guidance recommends the best way to take notes during interviews.
Oct 31, 2011
Interview with Jim Collins, Author of Great by Choice
Mark recently had a chance to sit down and talk with Jim Collins about his most recent book, Great by Choice. You won't want to miss it.
Oct 26, 2011
Project Meeting Reporting - Part 2
This cast concludes our guidance on how to have project statuses reported and discussed.
Oct 24, 2011
Project Meeting Reporting - Part 1
This guidance describes how to have project statuses reported and discussed.
Oct 17, 2011
One On One Note-Taking Recommendations
This guidance describes some simple improvements most managers can make to help them take better notes during their One on Ones.
Oct 10, 2011
Top And Bottom Performer Reporting
This guidance describes how to be ready to talk with your boss about your team.
Oct 03, 2011
The Coaching Dilemma - Part 2
This cast continues our discussion on whom to coach and develop on your team with your marginal time.
Sep 26, 2011
The Coaching Dilemma - Part 1
This guidance describes whom to coach and develop on your team with your marginal time.
Sep 19, 2011
The Coaching Dilemma Introduction
A short (8 min) extra cast where Mark introduces the Coaching Dilemma and solicits YOUR responses. What do you think is the correct answer to the dilemma?
Sep 16, 2011
Right Of First Refusal - Part 2
This cast concludes our discussion on how to use your calendar more proactively.
Sep 12, 2011
Right Of First Refusal - Part 1
This guidance describes how to use your calendar more proactively.
Sep 05, 2011
Contract Employee One On Ones - Part 2
This cast concludes our guidance on the right way to conduct One on Ones with your contract employees.
Aug 29, 2011
Contract Employee One On Ones - Part 1
This guidance describes the right way to conduct One on Ones with your contract employees.
Aug 22, 2011
Bi-Monthly Skip Level Reviews - Part 2
This guidance concludes our discussion on how to learn about your skips and develop your direct report managers by discussing your skips on a regular basis.
Aug 15, 2011
Bi-Monthly Skip Level Reviews - Part 1
This guidance describes how to learn about your skips and develop your direct report managers by discussing your skips on a regular basis.
Aug 08, 2011
Travel EMP
This guidance describes how to prepare for the inevitable loss of gadgets and gadget power, most likely on while traveling.
Aug 01, 2011
Can I Be Friends With My Directs? - Part 2
This cast concludes our guidance on what a professional manager's role and limits are when it comes to being friends with our directs.
Jul 25, 2011
Can I Be Friends With My Directs? - Part 1
This guidance describes what a professional manager's role and limits are when it comes to being friends with our directs.
Jul 18, 2011
There Is No Why In Feedback - Part 2
This cast concludes our guidance on what to do and why when directs want to describe why they did what they did when you have given them negative feedback.
Jul 11, 2011
There Is No Why In Feedback - Part 1
This guidance describes what to do and why when directs want to describe why they did what they did when you have given them negative feedback.
Jul 04, 2011
Coaching Presenting Skills With Toastmasters
This guidance recommends having any of your directs who present, and maybe even yourself, join and attend a Toastmasters Chapter.
Jun 27, 2011
Measuring The Trinity - Chapter 1
This guidance explains how to BEGIN to measure YOUR success in rolling out the Manager Tools Trinity – One on Ones, Feedback, Coaching, and Delegation.
Jun 20, 2011
The One Third-Planning Rule - Part 2
This cast concludes our guidance explaining the One-Third Planning Rule: when assessing and assigning work to your team, never take more than 1/3 of the available time to do so.
Jun 13, 2011
The One Third-Planning Rule - Part 1
This guidance explains the One-Third Planning Rule: when assessing and assigning work to your team, never take more than 1/3 of the available time to do so.
Jun 06, 2011
Over Assigning And Delegating Work - Part 3
This cast concludes our recommendations on developing your directs by always having them have more to do than they have time to do ... by assigning and delegating more work than they think they can do.
May 30, 2011
Over Assigning And Delegating Work - Part 2
This cast continues our recommendations on developing your directs by always having them have more to do than they have time to do ... by assigning and delegating more work than they think they can do.
May 23, 2011
Over Assigning And Delegating Work - Part 1
This guidance recommends developing your directs by always having them have more to do than they have time to do…by assigning and delegating more work than they think they can do.
May 16, 2011
Peer One on Ones - Part 2
This cast concludes our recommendations on why and how to meet weekly, or regularly, with your peer managers.
May 09, 2011
Peer One on Ones - Part 1
This guidance recommends why and how to met weekly, or regularly, with your peer managers.
May 02, 2011
Event Based Feedback
This guidance recommends how to give a lot of feedback about a specific event all at once.
Apr 24, 2011
How To Manage A Disgruntled Non-Promoted Direct - Part 3
This cast concludes our guidance on how to manage one of your directs who wanted the job you’re in now, and you may have reason to believe that they will hold it against you.
Apr 17, 2011
How To Manage A Disgruntled Non-Promoted Direct - Part 2
This cast continues our guidance on how to manage one of your directs who wanted the job you’re in now, and you may have reason to believe that they will hold it against you.
Apr 10, 2011
How To Manage A Disgruntled Non-Promoted Direct - Part 1
This guidance recommends how to manage one of your directs who wanted the job you’re in now, and you may have reason to believe that they will hold it against you.
Apr 03, 2011
Internal Team Pre-Wires
This guidance describes why and how effective managers insist on their directs pre-wiring information they brief to you.
Mar 27, 2011
How To Run A SPOT Project Kickoff Meeting
This guidance describes how to run the first meeting you have with your team about a new project your team will be doing.
Mar 20, 2011
How To Assign Work Tasks - Part 2
This cast concludes our discussion on how to assign tasks to your directs.
Mar 13, 2011
How To Assign Work Tasks - Part 1
This guidance describes how to assign tasks to your directs.
Mar 07, 2011
How To Manage A Massive Workload Increase - Part 4
This cast concludes (Part 4 of 4) our guidance on how to respond when, through any number of factors, you and your team are OVERWHELMED with lots of new work. Perhaps it's a layoff, perhaps it's a re-organization, perhaps it's because you're GOOD. Regardless, what do you DO??
Feb 27, 2011
How To Manage A Massive Workload Increase - Part 3
This cast continues (Part 3 of 4) our guidance on how to respond when, through any number of factors, you and your team are OVERWHELMED with lots of new work. Perhaps it's a layoff, perhaps it's a re-organization, perhaps it's because you're GOOD. Regardless, what do you DO??
Feb 20, 2011
How To Manage A Massive Workload Increase - Part 2
This cast continues our guidance on how to respond when, through any number of factors, you and your team are OVERWHELMED with lots of new work.
Feb 13, 2011
How To Manage A Massive Workload Increase - Part 1
This guidance describes how to respond when, through any number of factors, you and your team are OVERWHELMED with lots of new work.
Feb 07, 2011
Boss Meeting Prep - No Surprises
This guidance describes how to prepare your boss for attending any meeting you are running.
Jan 31, 2011
Conduct Multiple Interviews, Chapter 1 - Part 3
In this cast, we conclude our conversation on how to interview candidates by conducting multiple interviews.
Jan 23, 2011
Conduct Multiple Interviews, Chapter 1 - Part 2
In this cast, we continue our conversation on how to interview candidates by conducting multiple interviews.
Jan 17, 2011
Conduct Multiple Interviews, Chapter 1 - Part 1
This guidance describes how to interview candidates by conducting multiple interviews.
Jan 10, 2011
Assumptive Goal Setting
This guidance describes a technique for how to think more creatively about annual planning goals.
Jan 03, 2011
Managers Are Communicated THROUGH
This guidance describes how managers ought to communicate organizational information to their team members.
Dec 26, 2010
Professional Subordination - Part 2
This show concludes our recommendations on the professional approach to supporting choices you didn't champion.
Dec 20, 2010
Professional Subordination - Part 1
This guidance recommends the professional approach to supporting choices you didn't champion.
Dec 13, 2010
Managing A High I: Dangers Part 2
This cast concludes our discussion on how to manage a High I direct based on some natural tendencies and weaknesses.
Dec 06, 2010
Managing A High I: Dangers Part 1
This guidance describes how to manage a High I direct based on some natural tendencies and weaknesses.
Nov 28, 2010
Not Too Picky Feedback
This guidance recommends giving negative feedback only after a second instance, and only ON the second instance.
Nov 21, 2010
Mentoring With Political Smarts
This guidance describes whom to choose to mentor internally based on political considerations.
Nov 14, 2010
Calendar Changes And Your Admin
This guidance describes some simple things your admin can do to help you manage your calendar.
Nov 07, 2010
Simple Project Reporting Guidance
This guidance describes how to assign a project to a direct and set up some simple reporting that will greatly increase early (and overall) success.
Nov 01, 2010
Distant Manager Basics - Part 2
This cast concludes our guidance on some simple things managers can do to improve the accountability and productivity of distant team members.
Oct 25, 2010
Distant Manager Basics - Part 1
This guidance recommends some simple things managers can do to improve the accountability and productivity of distant team members.
Oct 17, 2010
Introducing Managerial Change
This guidance recommends how to introduce changes in how you manage your team.
Oct 09, 2010
Resistant Directs In One on Ones
This guidance recommends how to have effective One on Ones with directs who are initially resistant.
Oct 04, 2010
Managers and Governmental Politics – Part 2
This cast concludes our discussion on how effective managers address governmental politics at work.
Sep 27, 2010
Managers and Governmental Politics – Part 1
This guidance recommends how effective managers address governmental politics at work.
Sep 19, 2010
Succession Planning - Extending Your Network
This guidance recommends how to further your succession planning efforts by extending your network to your directs.
Sep 12, 2010
Effective Meetings Starter Model - Part 2
This cast concludes our conversation on an even more basic model for effective meetings than in our original guidance.
Sep 07, 2010
Effective Meetings Starter Model - Part 1
This cast describes an even more basic model for effective meetings than in our original guidance.
Aug 30, 2010
One on Ones – Work or Personal?
This guidance addresses how personal One on Ones ought to be – should they be all about family and personal stuff, or just about work?
Aug 22, 2010
One On Ones Are Business Meetings
This guidance addresses questions about the purpose and value of One on Ones, particularly for those directs who challenge the need for them.
Aug 15, 2010
How To Handle Public Disagreement - Part 2
This cast concludes our conversation on how to respond when someone disagrees publicly in an unprofessional way.
Aug 09, 2010
How To Handle Public Disagreement - Part 1
This cast describes how to respond when someone disagrees publicly in an unprofessional way.
Aug 02, 2010
Third Party Negative Feedback – How To Decide
This cast describes how to decide whether or not to give feedback to one of your directs based on someone else's input.
Jul 26, 2010
Skip Level Feedback
This cast describes how to deliver feedback to skip level associates.
Jul 19, 2010
Calendar Control #1 – Say No
This cast describes a simple technique for controlling one's calendar, thereby keeping more time available for primary objectives.
Jul 12, 2010
Assign Work AND Reporting
This guidance recommends assigning both the reporting of work and the work itself when delegating.
Jul 05, 2010
Praise In Public, Criticize In Private Is WRONG
This guidance disagrees with the old notion of praise in public, criticize in private, and recommends more effective behaviors.
Jun 27, 2010
Yes, Please Praise, Thank You
This guidance recommends how to deliver both praise and feedback (though not together), and why they are both valuable – and completely different.
Jun 20, 2010
Feedback – Public Or Private?
This guidance describes whether or not to give feedback in public, or in private . . . or neither.
Jun 14, 2010
Feedback Immediacy
This cast describes WHEN to give feedback. How fast is too fast? How slow is too slow?
Jun 07, 2010
When NOT To Give Feedback - Part 2
This cast concludes our conversation on some situations where feedback isn't appropriate, because the error/mistake/infraction is so egregious, encouragement of effective future behavior isn't enough.
May 31, 2010
When NOT To Give Feedback - Part 1
This cast describes some situations where feedback isn't appropriate, because the error/mistake/infraction is so egregious, encouragement of effective future behavior isn't enough.
May 23, 2010
Small Company Systems – The Rule of 150, Part 2
This cast concludes our conversation on the Rule of 150, how it affects the growth of small companies and organizations, and how to address it.
May 17, 2010
Small Company Systems – The Rule of 150, Part 1
This cast describes The Rule of 150, how it affects the growth of small companies and organizations, and how to address it.
May 10, 2010
How To Choose What To Delegate
This guidance describes how to choose what to delegate using a simple Venn Diagram – the intersection between the direct, the manager, and the organization.
May 03, 2010
Influence Through Verbal Commitments - Part 2
The conclusion of our recommendations on how to influence others by asking for verbal commitments.
Apr 26, 2010
Influence Through Verbal Commitments - Part 1
In this recommendation, Manager Tools describes how to influence others by asking for verbal commitments.
Apr 18, 2010
LinkedIn For Managers - Part 2
This cast concludes our conversation on LinkedIn and what it means for Managers.
Apr 12, 2010
LinkedIn For Managers - Part 1
This cast reviews our recent Career Tools guidance on LinkedIn, as well as highlights LinkedIn's recent Fortune magazine cover story, and recommends some basic LinkedIn behaviors for managers.
Apr 05, 2010
Rolling DOWN The Trinity
This cast describes one way to help your directs – when they are managers – to begin using the Manager Tools Management Trinity: One on Ones, Feedback, Coaching, and Delegation.
Mar 29, 2010
The Manager Tools Promotion Standard: 150% - Part 2
This cast concludes our conversation on a more effective way to set standards for getting one of your directs promoted.
Mar 22, 2010
The Manager Tools Promotion Standard: 150% - Part 1
This cast describes a more effective way to set standards for getting one of your directs promoted.
Mar 14, 2010
Delegate Your Reporting - Part 2
We conclude our conversation on how and why to delegate almost all of your routine reporting to your directs.
Mar 08, 2010
Delegate Your Reporting
This cast describes how and why to delegate almost all of your routine reporting to your directs.
Feb 28, 2010
High D Manager Simple Downfall
This cast addresses a behavioral change for an insidious practice of High D Managers: always putting results in front of relationships. People MATTER!
Feb 21, 2010
High S Manager Simple Downfall
This cast addresses a behavioral change for an insidious practice of High S Managers: overprotecting your team.
Feb 14, 2010
Intra-Company Training Network Building
This cast recommends building relationships internally at your organization when you attend training events.
Feb 07, 2010
Managing Cultural Diversity - The Wendii Curve
This cast describes Manager Tools' first principle about managing directs from different cultures, based on the Wendii curve.
Feb 01, 2010
How To Manage An Arrogant Producer
This cast addresses how to manage a high performer who is arrogant or dismissive of others.
Jan 23, 2010
How To Stop Gossip
This cast addresses how to stop intra-office gossip.
Jan 18, 2010
The High I Manager Simple Downfall
This cast addresses a behavioral change for an insidious practice of High I Managers: starting well and ending poorly.
Jan 11, 2010
Developing Subordinate Managers - Chapter 1
This cast describes the first principle of how to develop subordinate managers - Measure Basic Behaviors.
Jan 04, 2010
Coaching/Feedback Template For Presentations
This cast provides guidance on giving feedback when coaching directs on their presentation skills, AND a detailed template managers can use when doing so.
Dec 28, 2009
Favorite Candidate Interview Preparation - Part 2
This cast concludes our conversation on how to increase the chances that you will get to hire your favorite candidate when he or she has to interview elsewhere in the organization.
Dec 21, 2009
Favorite Candidate Interview Preparation - Part 1
This cast describes how to increase the chances that you will get to hire your favorite candidate when he or she has to interview elsewhere in the organization.
Dec 14, 2009
High C Manager Simple Downfall - Part 2
This cast concludes our conversation on a behavioral change for an insidious practice of High C Managers: finding fault with recommendations and ideas.
Dec 06, 2009
High C Manager Simple Downfall - Part 1
This cast addresses a behavioral change for an insidious practice of High C Managers: finding fault with recommendations and ideas.
Nov 30, 2009
The One On One Refresh
This cast describes how to refresh your One on Ones with your directs after you've been doing them for 1-2 years.
Nov 22, 2009
My Boss Skips Me
This cast describes how to work with a boss who repeatedly skips over a manager and works directly with your directs (his or her "skips").
Nov 16, 2009
Owning The Inputs - Part 2
This cast concludes our conversation on handling a direct who blames another direct for their failure to deliver a task on time.
Nov 09, 2009
Owning The Inputs - Part 1
This cast recommends how to handle a direct who blames another direct for their failure to deliver a task on time.
Nov 01, 2009
Managers and Confidentiality
This cast recommends how managers handle requests for confidentiality from their directs.
Oct 26, 2009
The Management Trinity - Part 3
In this cast, we conclude our conversation on the origins of the Management Trinity, focusing on Coaching and Delegation.
Oct 19, 2009
The Management Trinity - Part 2
In this cast, we continue our conversation on the origins of the Management Trinity, focusing on One on Ones and Feedback.
Oct 12, 2009
The Management Trinity - Part 1
This cast describes the origins of the Management Trinity: why we preach it, and how it came to be.
Oct 05, 2009
Timely Meetings – Part 2
This cast concludes our conversation on how to run timely meetings.
Sep 28, 2009
Timely Meetings – Part 1
This cast describes how to run timely meetings.
Sep 20, 2009
The First Question In Your One on One
This cast describes how to start every One on One.
Sep 14, 2009
Admin Trip Folders – Part 2
This cast concludes our discussion on a standard practice of administrative assistants helping managers prepare for business travel.
Sep 07, 2009
Admin Trip Folders - Part 1
This cast describes a standard practice of administrative assistants helping managers prepare for business travel.
Aug 31, 2009
Direct Relationships Acid Test
This cast prescribes asking your directs what their children's names are.
Aug 24, 2009
Quick and Dirty Choosing a Number Two
This cast describes a quick and dirty way to choose an interim replacement or number two for your role as manager.
Aug 17, 2009
Project Manager Feedback
This cast describes how give feedback to a project team member if you are a project manager.
Aug 09, 2009
Team Formation – How Big?
This cast describes how big to size a team when forming it.
Aug 03, 2009
What To Delegate
This cast recommends simple choices for what to delegate to our directs.
Jul 25, 2009
The Coaching Model - Part 2
In this cast, we complete our discussion of the Revised Manager Tools Coaching Model.
Jul 19, 2009
The Coaching Model - Part 1
This cast describes the Manager Tools Revised Coaching Model.
Jul 12, 2009
Fighting The Downturn Silence
This cast describes how to combat the normal tendency of directs to communicate LESS during a downturn.
Jul 05, 2009
Simple DiSC®, Delegation, And Project Management - Part 2
In this cast, we conclude our conversation on how to delegate and manage projects more effectively based on the DiSC profiles of your team members.
Jun 29, 2009
Simple DiSC, Delegation, And Project Management - Part 1
This cast describes how to delegate and manage projects more effectively based on the DiSC profiles of your team members.
Jun 22, 2009
Change Leadership, What's My Visual - Part 2
In this cast, we conclude our conversation about beginning change efforts in any organization
Jun 14, 2009
Change Leadership, What's My Visual - Part 1
This cast describes how to begin any effort to change an organization.
Jun 07, 2009
Project Manager One on Ones - Part 2
The conclusion of our discussion on Project Manager One on Ones.
May 31, 2009
Project Manager One on Ones - Part 1
This cast explains the basics of how to have One on Ones with project team members  who do not report to you.
May 25, 2009
Phone One on Ones
We've said it a hundred times, but we've never covered the basics of HOW to conduct a One on One on the phone. Clearly it works - Mark has shared that over half of the O3s he's done have been over the phone. Here's how.
May 18, 2009
Coaching the Meeting Delegation- Part 2
This cast concludes our discussion on how to coach one of our directs on how to run our staff meeting which we have delegated to them.
May 11, 2009
Coaching the Meeting Delegation- Part 1
This cast describes how to coach one of our directs on how to run our staff meeting which we have delegated to them.
May 03, 2009
Staff Meeting Delegation and Succession Planning
This cast describes how to delegate running your staff meeting as part of succession planning.
Apr 26, 2009
One Less Thing - Free Up Your Calendar
This cast describes an executive priority management technique - One Less Thing - to free up your calendar.
Apr 19, 2009
The Feedback Continuum
This cast describes how to give negative feedback in an escalating way, over time, to improve performance.
Apr 13, 2009
Systemic Feedback
What do we do when we've tried giving negative feedback but it doesn't seem to be working? We've given repeated instances of feedback, and yet we don't see a change in a direct's behavior? We give systemic feedback. And it's easy to give - it's just the four step standard feedback model with a change in focus. If you already know how to give standard feedback, systemic feedback is simple to implement...yet its simplicity belies its power. Really well delivered systemic feedback is exceptionally hard to ignore, and lays excellent groundwork for further efforts if the direct doesn't change his or her behavior.
Apr 05, 2009
Layoff Communications Part 1: Openly Confidential
This cast how to talk about layoffs when they are being considered. Many managers are torn when it comes to layoffs. Most of us know that when they happen, they're probably inevitable. We understand that layoffs are often a painful necessity (even though they're an admission of failure). We also know that the thought, rumor, or knowledge of layoffs is likely to create questions from our team. Just a rumor of a rumor will induce fear. So what are the rules about communicating about layoffs? What do we say when asked? How should we say it? Can we lie?
Mar 29, 2009
Bad Boss #1 - When You Have Directs
Most of us, when we have an angry and demeaning boss, tend to worry about ourselves first. We have to deal with most of the yelling, and most of the abuse. But if we have directs, we've got an additional responsibility. And our directs may be somewhat sheltered, but our boss can be REALLY threatening and fear‐inducing. We have a relationship of SOME sorts with this bad boss. But it's likely our directs ONLY see our boss at his or her worst. And, we almost always underestimate how much more fear our directs feel for their "skip‐boss" than we do. We've got to talk to our directs about this kind of boss, in a professional way, and we've got to have a consistent approach for dealing with the problems an angry and demeaning boss creates for our team. Here's how.
Mar 22, 2009
Deciding Between Two Good Candidates
This cast describes how to decide between two good candidates in a hiring situation. We're NOT going to tell everyone who's trying to decide between two candidates whom they should pick. What we are going to do with this cast is tell you what factors are most effective in determining whom to hire, as well as walking you through a simple process for the decision.
Mar 16, 2009
The Heart of Feedback
This cast describes behaviors for managers to engage in to ensure that they deliver feedback ethically and professionally. Mark recently had an experience that was somewhat chilling for him. He was talking to a manager who wanted to show him how good he was at improving. This was a High D, forceful manager who described himself as "a recovering jerk". He was following the Manager Tools Feedback Model, but wasn't getting results? Why is that? Because he was violating the purpose of feedback, to encourage effective behavior. Feedback that meets the purpose of feedback must come from a positive place, from emotions of love and not fear, of respect and not intimidation. We have a series of recommendations for all of us to do before we give feedback, so that we all stay mindful of WHY we're giving feedback, and what its purpose is: to encourage effective behavior.
Mar 08, 2009
Effective Meetings - No Laptops
This cast describes why and how to run your meetings without laptops. For our original cast on the Effective Meetings Protocol, check out "Effective Meetings - Get Out of Jail!"
Mar 02, 2009
The Starter Feedback Model - Part 2
In this cast, we complete our 2-part series on the Starter Feedback Model, an EVEN SIMPLER method for delivering feedback.
Feb 22, 2009
The Starter Feedback Model - Part 1
This cast describes an EVEN SIMPLER method for delivering feedback to help those managers who are struggling to implement it.
Feb 15, 2009
How To Handle Two Viable Job Candidates
This cast describes what to do when a manager has two candidates for a job that meet the standard, but you can only offer one candidate.
Feb 08, 2009
Manager Tools ONE DAY Effective Manager Conference Washington DC Area
March 24, 2009 - Embassy Suites Dulles - North/Loudon We’re pleased to offer you the first ever opportunity to attend a ONE DAY Effective Manager Conference (EMC) on March 24th in the Washington DC area.
Feb 05, 2009
Bench Development in a Downturn
This cast discusses a way to build your recruiting "bench" during market downturns.
Feb 01, 2009
Horstman's Law of Project Management - Part 4
Part 4 of our series on Horstman's Law of Project Management.
Jan 25, 2009
Horstman's Law of Project Management - Part 3
Part 3 of our series on Horstman's Law of Project Management.
Jan 18, 2009
Horstman's Law of Project Management - Part 2
Part 2 of our series on Horstman's Law of Project Management.
Jan 11, 2009
Horstman's Law of Project Management - Part 1
In this cast we describe Horstman's Law of Project Management: Who Does What By When. We've talked and joked about it many times, and this cast will put to rest the details of Horstman's Law of Project Management (HLPM). Mark came up with it several years ago, to help a group of young managers get over their fear of working on fairly complex software development projects. It was actually born over a dinner at Mexican restaurant in Dallas! The concept is simple: all projects are simply tasks, done by people, within certain time frames. Despite all protestations to the contrary, no matter how complex the project, they all boil down to who is responsible for doing something, what they're responsible for, and when they have to have it done by. Complex tools can be helpful, but only on really large projects (and almost nobody looks at them anyway ;-) ). Keep it simple with HLPM. Here's how.
Jan 04, 2009
Rolling Out the Manager Tools’ Trinity - Part 4
This cast includes Part 4 of our discussion on how to implement the Manager Tools’ Management Trinity (One on Ones, Feedback, Coaching).
Sep 07, 2008
Rolling Out the Manager Tools’ Trinity - Part 3
This cast includes Part 3 of our discussion on how to implement the Manager Tools’ Management Trinity (One on Ones, Feedback, Coaching).
Aug 31, 2008
Rolling Out the Manager Tools’ Trinity - Part 2
This cast includes Part 2 of our discussion on how to implement the Manager Tools’ Management Trinity (One on Ones, Feedback, Coaching - and Delegation!).
Aug 24, 2008
Rolling Out the Manager Tools’ Trinity - Part 1
This cast describes how to gradually implement Manager Tools’ Management Trinity (One on Ones, Feedback, Coaching - and Delegation!). We’ve been asked a thousand questions about what to do and when to do it when it comes to the Management Trinity, and we’ve finally gotten frustrated enough to do something about it. We assumed that [...]
Aug 18, 2008
Effective Meetings - There’s More!
Today we wrap-up our conversation on effective meetings, as well as answer some listener questions on meetings, one-on-ones, and feedback.
Aug 16, 2005
Effective Meetings - Part Two
Today we cover the second in our series on effective meetings.
Aug 08, 2005
Effective Meetings - Get Out of Jail!
How to do you feel about most of the meetings you attend? Are they productive, or generally considered a waste of time? Do you attend too many meetings? How do others value the meetings *you* run? If you are like most managers we know, your experience in running and participating in meetings is less than ideal.
Aug 01, 2005
The Juggling Koan
Mark recently blogged with our first ever management koan, "What Would An Effective Manager Do?" In this cast, we share the answer.
Jan 14, 2007
The Art of Delegation - Part 2 (Updated)
Today, Mark and I discuss the topic of Delegation. There probably isn't a management book out there that doesn't talk about the importance of delegation. However, very seldom does the author get into the type of detail we'll discuss today. Today, we cover the "how to" ... how to determine what and to whom to delegate and specifically what specific steps to take when delegating to an individual.
Aug 22, 2005
The Art of Delegation - Part 1 (Updated)
Today, Mark and I discuss the topic of Delegation. There probably isn't a management book out there that doesn't talk about the importance of delegation. However, very seldom does the author get into the type of detail we'll discuss today. Today, we cover the "how to" ... how to determine what and to whom to delegate and specifically what specific steps to take when delegating to an individual.
Aug 22, 2005
Improve Your Feedback
It's been quite a while since we talked about feedback. We think one of the reasons for that is that there's some negativity to it. What we mean by that is that one on ones are an easy winner. It's about your team member, they want more time with you, a half hour with you every week seems too good to be true. And, if you've stuck to it, you've noticed improvements in areas that go beyond just employee relationships. Maybe they're kind of hard on your schedule INITIALLY, but they're perceived positively.
Feb 17, 2006
Feedback - Revisited!
We've received a great many questions, comments, and kudos for our show in July on the Feedback Model. Many listeners are discovering the power of feedback, of taking it out of the realm of the rare and into the stream of the every day. Not to sound repetitive, but most managers see feedback as akin to holding their breath - waiting as long as possible, and then creating a lot of sound and often fury. The Feedback Model tells us to see feedback like breathing - so regular as to become unnoticed.Many of you have written asking questions about how to counter some of the typical responses to the feedback you give. "What do I do or say when they tell me they'll 'think about it'? What if they SAY they'll make the change, only to continue in their ineffective behavior patterns? As you might imagine, we've dealt with these issues before, and this show talks about the approach to take, and once again, gives you SPECIFIC things to say and why they work.We do a brief review of the feedback model at the front of the cast, but still encourage you to give a listen to our original cast, in the July Archives.
Oct 10, 2005
Giving Effective Feedback - Part 4 (Updated)
In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members. Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
Jul 18, 2005
Giving Effective Feedback - Part 3 (Updated)
In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members. Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
Jul 18, 2005
Giving Effective Feedback - Part 2 (Updated)
In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members. Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
Jul 18, 2005
Giving Effective Feedback - Part 1 (Updated)
In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members. Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.
Jul 18, 2005
Questions and Answers on One-on-Ones
In today's show we continue our conversation on one-on-ones. In addition to a brief review (very brief -- not a substitute for listening to the previous two shows!), we review a number of questions and finer points.
Jul 10, 2005
One on Ones - Part 3 (Updated)
Mark and Mike finish their discussion on the single most effective management tool - the one-on-one.
Jul 04, 2005
One on Ones - Part 2 (Updated)
Mark and Mike continue their discussion on the single most effective management tool - the one-on-one.
Jul 04, 2005
One on Ones - Part 1 (Updated)
Mark and Mike discuss the single most effective management tool - the one-on-one.
Jul 04, 2005