Repeat Customer

By Zendesk

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Category: Marketing

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Subscribers: 11
Reviews: 0
Episodes: 36


Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.

Episode Date
How Flywheel Upcycled Boutique Fitness and At-home Classes
Jul 15, 2019
How Chip and Joanna Gaines Turned A Hit TV Show Into Magnolia
Jul 01, 2019
How SeatGeek Scores You Tickets To The Game
Jun 17, 2019
How Hinge Muted The Gamification Of Dating
Jun 03, 2019
How Shake Shack Cooked Up Its Cheeseburger Experience
May 20, 2019
How Disney Reimagined the Cruise Experience
May 06, 2019
How One Medical Turned Doctors Into Designers
Apr 22, 2019
Ellevest’s Gender-Aware Investing Platform
Apr 08, 2019
Introducing, Season 2
Mar 26, 2019
Coming soon, Season 2...
Feb 05, 2019
How Bark disrupted pet retail with a great customer experience...for dogs
Sep 10, 2018
How Brooklinen woke up the bedding industry by going direct-to-consumer
Aug 27, 2018
How Eaze is changing the customer experience for a newly legal product: cannabis
Aug 13, 2018
How Sephora created a futuristic, omnichannel customer experience
Jul 30, 2018
How Slack changed the way we work by putting the customer experience first
Jul 16, 2018
How MoviePass radically changed the movie theatre customer experience
Jul 02, 2018
Beyond cookie butter: The secrets behind Trader Joe’s great customer experience
Jun 18, 2018
Welcome to Repeat Customer
May 07, 2018